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GENERAL TERMS FOR INTERNATIONAL CARRIAGE OF PASSENGERS & LUGGAGE OF SPRING AIRLINES CO., LTD.
Article Ⅰ Definitions
Article Ⅱ Scope of Application
Article Ⅲ Passenger Tickets
Article Ⅳ Ticket Price & Taxes
Article Ⅴ Seat Reservation & Ticket BookingArticle Ⅵ Flight Time, Flight Delay & Cancellation
Article Ⅶ Alterations
Article Ⅷ Refunds
Article Ⅸ Overbooked flights
Article Ⅹ Check-in & Boarding
Article XI Carriage Refusal & RestrictionsArticle XII Baggage
Article XIII Passenger Behaviors on Aircraft
Article XIV Arrangement for Additional Services
Article XV Administrative Procedures
Article XVI Successive Carrier
Article XVII Liability for DamagesArticle XVIII Time Limit for Objection Raising
Article XIX Prescribed Period for Litigation
Article XX Other Provisions
Article XXI Validity and Amendments
Article Ⅰ Definitions
Unless there are other requirements in specific terms or otherwise clearly specified, the meanings of the following terms in the General Terms for International Carriage of Passengers, Luggage of Spring Airlines (hereafter referred to as "The Terms") are as follows:
1.1 " Conventions" refer to the following applicable documents:
Convention for the Unification of Certain Rules relating to International Carriage by Air (hereafter referred to as "The Warsaw Convention") signed in Warsaw on October 12th, 1929.
Protocol to Amend the Convention for the Unification of Certain Rules Relating to International Carriage by Air, Signed at Warsaw on 12 October 1929 (hereafter referred to as "The Hague Protocol" signed in Hague on September 28th, 1955.
Convention for the Unification of Certain Rules relating to International Carriage by Air (hereafter referred to as "The Montreal Convention") signed in Montreal on May 28th, 1999.
1.2 Unless otherwise specified by convention, "International Carriage by Air" refers to carriage where any of the point of departure, place of destination or agreed stops is not within the People's Republic of China per carriage contract whether or not there’s interruption or transfer during the carriage, except those otherwise specified in the Convention.
1.3 "The Carrier" refers to all air carriers including the air carrier who issues passenger tickets and conveys or agrees to convey the passengers specified on the tickets as well as their luggage. “The Actual Carrier” refers to airlines that actually provide air transportation and other services attached to. When a bilateral agreement exist, for example, code sharing agreement, the actual carrier may not be the market carrier.
1.4 "Airline Code" refers to the two-character or three-letter code used to identify any specific air carrier.
1.5 " Carrier’s Provisions " refer to provisions legally developed, published and taking effect as of the filling date of passenger tickets for the purpose of carriage control of passengers and their luggage, including effective applicable rate.
1.6 "Authorized Agent" refers to passenger transport sales agent designated by Spring Airlines and sells air transport service (product) of Spring Airlines on behalf of Spring Airlines.
1.7 "Passenger" refers to anyone besides the flight crew who's being conveyed or has already been conveyed by aircraft according to his or her passenger ticket.
1.8 "Passenger Tickets" refer to the transport document issued by the carrier or on behalf of the carrier which grants the right to ride.
1.9 "Conjunction Tickets" refer to passenger tickets issued to passengers in conjunction with another set of passenger tickets, and together the two form a single carriage contract.
1.10 "Electronic Passenger Tickets" refer to the valid transport document in electronic form sold by Spring Airlines or its authorized agent and entitling passengers the right to travel. It's the electronic substitute of paper passenger ticket.
1.11 "Regular Rates" refer to the highest rates for various seat classes, including first class, business class and economic class, during the application period of the rates. Rules at the time when any change has been made to the price control method should prevail.
1.12 "Special Ticket Price" refers to other rate besides regular rate. It is usually lower than regular rate but comes with certain restrictions.
1.13 "Day" refers to calendar day, including seven days of each week. However, the day when the notice is sent does not count in the case of issuing a notice to any passenger; When it comes to confirming the period of validity of passenger tickets, the issuing date of passenger tickets and the day when the flight takes off do not count.
1.14 "Luggage" refers to any necessary or proper items and other personal belongings that passengers take with them to wear, use, or for comfort or convenience. Unless otherwise specified, it includes passengers' checked and unchecked baggage.
1.15 "Luggage Ticket" refers to the component in the passenger tickets that's related to passenger's checked baggage.
1.16 "Identification Coupon of Luggage Tag" refers to the credential that the carrier gives to passengers for the purpose of identifying their checked baggage.
1.17 "Checked Luggage" refers to the luggage that's been issued a luggage ticket and given by the passenger to the carrier to tend.
1.18 "Unchecked Luggage" refers to the luggage that's tended by the passenger on his or her own besides checked luggage.
1.19 "Check-In Deadline" refers to the time that the carrier specifies when passengers should finish all of their check-in formalities and collect their boarding passes.
1.20 "Damages" refer to (1) Any passenger death or loss resulted from any other bodily injury caused by accidents that happen on the aircraft or while getting on or off the aircraft; (2) Loss resulted from ruin, loss or damage of checked luggage caused by any incident happens on the aircraft or during the period when the carrier is in charge of the checked luggage; (3) loss of unchecked luggage tended by the passenger himself/herself due to the carrier or its agent's fault.
1.21 "Force Majeure" refers to unusual, unforeseeable and uncontrollable circumstances. There's no way to avoid its consequences even though all possible measures have been taken.
1.22 "Declaration of Attached Contract Terms" refers to the summary and declaration of the terms written on passengers' tickets or e-ticket itinerary or given to the passengers along with the tickets.
1.23 "Special Drawing Rights" refer to the special drawing rights specified by the International Monetary Fund.
1.24 "Stopover" refers to the stop at a certain place during the journey purposely scheduled by the passenger under the carrier's prior consent when he or she is travelling from the point of departure to the place of destination.
1.25 "Freight Rates" refer to the carriage price and other service conditions set by the carrier based on the costs and expenses payable for the passengers and luggage.
1.26 "Spring Airlines" is short for Spring Airlines Co., Ltd. Its English name is Spring Airlines Company Limited., or Spring Airlines in English for short. Our two-character and three-letter codes are 9C and CQH, respectively; our IATA code is 089; our websites are www.ch.com and m.ch.com.
1.27 “Code Sharing Flight” refers to flight that use two or more airlines’ codes.
Article Ⅱ Scope of Application
2.1 General Provisions
Unless otherwise specified in Article 2.2, 2.4 and 2.5, the terms hereof apply only to flight or segment with Spring Airlines' name or airline code listed in Column "Carrier" on passenger tickets.
2.2 Chartered Carrier
For carriage under charter agreement, the terms hereof apply only to the charter agreement or circumstances where the terms are cited in the passenger ticket clauses for the charter flight.
2.3 Code Sharing
Under the circumstance that Spring Airlines shares code with other carriers on some flights, it means that passengers have already booked Spring Airlines' flight and hold passenger tickets with Spring Airlines'' name or airline code on them but may travel by aircraft run by other carrier. In this case, Spring Airlines will inform passengers of the actual carrier of the flight during their booking.
The general terms of Spring Airlines also apply to the code sharing flights that actually run by other carriers. Otherwise, the actual carriers of the code sharing flights may have their own general terms or principles which may have some difference from that of Spring Airlines. In this case, the different terms are also considered to be part of the general terms among the code sharing flights during this cooperation. The code sharing flights have the priority in these terms. The terms are different in, include but not limited to, following aspects:
2.3.1 The deadline of check in;
2.3.2 Transportation rejection and limitation;
2.3.3 Baggage transportation, including but not limited to the amount of free checked baggage and carry-on baggage, the charge standard of overweight baggage;
2.3.4 Boarding rejection and compensation for flight delays;
2.3.5 Flight smoking prohibition
2.4 Priority in Application of Laws
The terms hereof apply to the international carriage provided by Spring Airlines. In the event that the terms hereof contradict with the freight rate rules or applicable laws of Spring Airlines, such freight rate rules or laws shall prevail.
Under the circumstance that any clause in the terms hereof contradicts with applicable laws, the clause is invalid. However, other clauses in the terms hereof shall remain valid.
2.5 Priority in Application is given to the terms hereof compared to other provisions of Spring Airlines
Unless otherwise specified in the terms hereof, if any other provision of Spring Airlines contradicts with the terms hereof, priority in application shall be given to the latter.
Article Ⅲ Passenger Tickets
3.1 General Provisions
3.1.1 Passenger tickets are the preliminary evidence for the formation of carriage contract by air and carriage contract conditions between the carrier and passenger on the passenger tickets. The carrier only provides carriage for the passenger who holds the passenger tickets issued by the carrier or its authorized agent, and has the right to demand the passenger to present valid ID. The contract conditions on passenger tickets are the summary of certain clauses under the carriage provisions.
31.2 Passenger tickets should contain at least the following:
3.1.2 (a) Carrier name;
3.1.2 (b) Passenger Name;
3.1.2 (c) Ticketer name, time and place of issuance;
3.1.2 (d) Point of departure and place of destination;
3.1.2 (e) Ticket Price
3.1.2 (f) Ticket No.;
3.1.2 (g) Free Baggage Allowance
3.1.2 (h) At least one scheduled stop should be indicated if both the point of departure and place of destination are within PRC and there's one or multiple scheduled stops outside of PRC.
3.1.2 (i) Where any of the final destination, point of departure or one of the scheduled stops is not within PRC, and according to applicable convention on international carriage by air, a declaration that the convention applies to the carriage should be made on passenger tickets that should be marked as it is.
3.1.3 The carrier or its authorized agent should issue separate passenger tickets for every passenger.
3.1.4 Passenger tickets are non-transferrable. Where passenger tickets are not presented by those who have the right to take the plane or demand refunds, Spring Airlines may directionally provide carriage or refund for those who present the passenger tickets in accordance with relevant provisions. Spring Airlines will not be held responsible for those who originally have the right to take the plane or demand refunds.
3.1.5 Passenger tickets shall not be altered and will be invalid once altered.
3.1.6 Passenger tickets sold at reduced prices may come with restrictions or conditions that deny passengers' rights to endorsement, alteration or refund. Passengers should choose appropriate ticket prices based on their needs.
3.1.7 Passenger Tickets are always the property of the carrier who issues the tickets.
3.1.8 For the electronic tickets, passengers should have a valid e-ticket issued in the name of the passenger and the passenger should show a valid ID, or otherwise they have no right to check in.
3.1.9 Air transport e-ticket itinerary lost: if the printed itinerary is lost because of passengers, it cannot be re-printed according to the "Air Transport E-ticket Ticket Management Regulations". If the passenger loses the air ticket e-ticket itinerary, they do not have to re-purchase the ticket, and the trip can be completed with the valid ID.
3.1.9 (b) Under the circumstance that any open tickets are lost or that any passenger fails to provide any proof that he or she has already been issued valid passenger tickets for the flight he or she takes, or that any passenger refuses to sign above agreement: Spring Airlines may demand the passenger to pay full price for the passenger ticket reissued. Any lost or damaged passenger tickets not used within one year after they are issued or as of the day the journey begins may be refunded provided that they are confirmed by Spring Airlines.
3.1.10 Passenger tickets are valuable tickets. Passengers should take good care of them and try not to lose them or get stolen.
3.2 Period of Validity of Passenger Tickets
3.2.1 Unless otherwise specified on passenger tickets, in the terms hereof or in applicable freight rate (the freight rate may prescribe a limit to the expiry date of passenger tickets and such restriction will be clearly specified on the tickets), the period of validity of passenger tickets is:
3.2.1 (a) Passengers must start travelling within a year as of the day the regular-price passenger tickets are issued and they shall remain valid within a year as of the day the first segment begins; they shall be valid within a year as of the day the passenger tickets are issued if none of the tickets are used.
3.2.1 (b) According to the calculation for the period of validity of passenger tickets in previous article, the period of validity starts as of the day the journey begins or zero o'clock the day after the passenger tickets are issued to zero o'clock the day after the expiration date.
3.2.2 Under the circumstance that passengers fail to travel within the period of validity of their passenger tickets for any of the following reasons, Spring Airlines should extent their tickets in accordance with relevant provisions.
3.2.2 (a) Spring Airlines has canceled the flight that the passengers booked;
3.2.2 (b) Spring Airlines fails to land in the scheduled stop and the stop is the passengers’ point of departure, place of destination or scheduled stops;
3.2.2 (c) Spring Airlines fails to properly fly according to flight timetable;
3.2.2 (d) Spring Airlines makes the passengers miss their connecting flights;
3.2.2 (e) Spring Airlines has replaced their seats with different seat classes;
3.2.2 (f) Spring Airlines fails to provide seats that they have already confirmed in advance.
3.2.3 Under the circumstance that passengers holding regular-price tickets fail to travel within the period of validity of their passenger tickets because the carrier fails to provide seats on the flight back when the passengers were making reservations, Spring Airlines should extend their tickets in accordance with relevant provisions.
3.2.4 If any passenger fails to continue travelling within the period of validity of his or her tickets because he or she gets sick during the journey, Spring Airlines will extend his or her tickets till he or she is capable of travelling again, or to the earliest flight where Spring Airlines is able to provide seat class equivalent to the fare class that the passenger had paid for at the place where the passenger cuts short his or her trip. The patient should provide a diagnosis proof from his or her doctor. When the electronic ticket passenger reservation system records include one or several midway locations, extension of passenger tickets shall not be longer than three months as of the day when the passenger becomes able to travel again according to his or her doctor's proof. In this case, Spring Airlines will also extent the ticket of one of the companions the passenger is travelling with.
3.2.5 Under the circumstance that any passenger passes away during the trip, the passenger's companion's ticket may be changed by canceling the shortest duration of stay or extending the period of validity. In the event that the passenger's immediate relative passes away during the trip, the expiration date of the passenger and his or her immediate relative companion's ticket may also be altered. However, such change shall not be done before a death certificate is received and the extended period shall not be longer than 45 days as of the day of death specified on the death certificate.
3.3 Order & Use of Ticket Coupons
3.3.1 The tickets that the passengers purchase are only applicable to the carriage from the point of departure, and the scheduled stops to the place of destination specified on the tickets. The rates that the passengers pay are based on Spring Airlines' freight rate provisions and the carriage specified on the tickets. Ticket price is the basic component of the carriage contract between Spring Airlines and passengers. All legs in passenger tickets must be used in the order specified while the tickets are issued, otherwise not only won't the tickets be accepted, they would also become invalid.
3.3.2 Passengers should contact Spring Airlines first should they intend to change any of the items of the carriage. Once any change is made, the ticket price will be recalculated. Passengers may choose to accept the new price or maintain the original carriage on their passenger tickets. Under the circumstance that the passengers need to change any of the items of the carriage due to force majeure, they should contact Spring Airlines as early as possible and the latter shall try to convey the passengers to the next scheduled stop or the final destination at a reasonable cost without recalculating the ticket price.
3.3.3 In the event that any passenger makes any alteration to the carriage without Spring Airlines' consent, Spring Airlines will determine the ticket price according to the passenger's actual trip. The passenger should pay for the difference between the original ticket price and the price after the change is made as well as proper service charges, and the unused ticket coupons will be cancelled.
3.3.4 Alteration of certain items of the carriage won't change the ticket price; however, change in other items will increase the ticket price, such as changing the point of departure or travel direction. Many ticket prices are only valid for the flight with specific date on the passenger tickets and shall not be changed, or shall only be changed after paying corresponding fees.
3.3.5 The seat class and flight date should be specified in the passenger tickets, which shall not be used for before the seat is confirmed.
3.4 Carrier Name & Address
Spring Airlines' name is abbreviated to its airline code or other abbreviation on passenger tickets. The airport at the point of departure corresponding to the abbreviation of the carrier name in Column "Carrier" should be deemed as the carrier's address. The address is labeled in the carrier's first segment of the passenger's travel itinerary/receipt in the case of electronic passenger tickets.
Article Ⅳ Ticket Price & Taxes
4.1 Ticket Price
4.1.1 Unless otherwise specified, the ticket price only applies to the carriage by air from the airport at the point of departure to the airport at the place of destination. And it doesn't include the surface transport between airports or between the airport and downtown.
4.1.2 Applicable ticket price is the price published by Spring Airlines. The price may be made up according to Spring Airlines' provisions when there's no published price. The applicable fare is the fare valid on the day of the flight on the ticket. In the event that the fare received is inconsistent with the applicable price, the passenger should pay for the difference or Spring Airlines would return the difference. If the passenger intends to change his or her voyage, flight or date of trip, it may affect the ticket price that the passenger should pay.
4.1.3 The ticket price applies only to the published route relating to the price. If the price applies to more than one route, passengers may specify the route before the tickets are issued; otherwise it’s up to Spring Airlines or its authorized agent.
4.2 Taxes & Dues
4.2.1 Taxes or dues that the government or other relevant authorities or airport operator charges the passengers in accordance with relevant provisions for offering service facilities are included in applicable ticket price. Such taxes or dues shall be borne by passengers.
4.2.2 Spring Airlines will inform passengers of the taxes and dues included in the ticket price while they are purchasing plane tickets. Most taxes and dues are separately listed on passenger tickets. The taxes or dues for air travel are always changing and may be collected after the tickets are sold. Under the circumstance that the applicable taxes listed on passenger tickets are increased or that there're new taxes and dues after the tickets are sold, passengers are obligated to pay for them. Likewise, if the taxes and dues that the passengers pay while purchasing plane tickets are no longer applicable to the passengers as they are cancelled or reduced, the passengers have the right to apply for refund.
4.3.1 Generally speaking, the ticket price, taxes and dues should be paid with currency of the place where the tickets are issued.
4.3.2 Spring Airlines may decide to accept other currencies by itself for reasons such as the currency of the place where the tickets are issued can’t be exchanged. Under the circumstance that passengers try to pay for the tickets with currency other than the one in the published price, they should convert the price with published exchange rate first.
Article Ⅴ Seat Reservation & Ticket Booking
5.1 Requirements for Seat Reservation
5.1.1 Spring Airlines or its authorized agent will keep a record of the passengers' seat reservation. And Spring Airlines will provide written seat reservation record for passengers as required.
5.1.2 Some ticket prices contain clauses that restrict or deny passengers the right to change or cancel their seat reservations. In the case of ticket price that comes with restrictions, any change or cancellation of seat reservation made by passengers should be in accordance with the provisions. Please refer to relevant freight rate rules for specific conditions on ticket price.
5.1.3 Airline and its sales agent have the responsibility to inform passengers who bought the code sharing flight ticket about the nature of the flight, the market carrier and the actual carrier.
5.2 Time Limit for Booking Tickets
5.2.1 Passengers should make seat reservations following the procedure specified by Spring Airlines and pay for the tickets within the time limit specified by Spring Airlines. Under the circumstance that the passengers fail to pay for the tickets within the time limit, Spring Airlines has the right to cancel the reservations that the passengers have made.
5.2.2 In the event that passengers have purchased electronic passenger tickets, only by the confirmation of Spring Airlines or its authorized agent's reservation system to make sure the payment is successful, so the seat be deemed as booked and valid.
5.2.3 Spring Airlines should provide seats according to the flight and seat class reserved by passengers.
5.3 Personal Information
Passengers understand that the personal information they give to Spring Airlines will be used to: make seat reservation, book tickets, get support services as well as other additional services, handle immigration and entry formalities as well as provided to government departments. Therefore, passengers agree to let Spring Airlines keep and use their personal information, and the latter may send such information to relevant departments and authorized agents of Spring Airlines, government departments or any other relevant service providers mentioned above.
5.4 Provision of seats that passengers apply for or specify is not guaranteed
Spring Airlines will try its best to meet passengers' request for seats in advance. However, Spring Airlines does not guarantee that any specified seat is available. For safety or security reasons, the right to reallocate the seats shall always be reserved by Spring Airlines, even after boarding.
5.5 Seat Reservation
5.5.1 Under the circumstance that passengers fail to use the seats they have reserved according to Spring Airlines' rules nor inform Spring Airlines, Spring Airlines may cancel all of the passengers' reserved seats for their onward flight and return flight, and charge the passengers who fail to use their reserved seats for service fees. However, in case that the passengers have informed Spring Airlines in advance, reservations for their corresponding subsequent flights shall be reserved.
5.5.2 Spring Airlines will forwardly inform the passengers if it needs the passengers to reconfirm the seats they have booked for their onward flight and return flight run by Spring Airlines within a given time. However, passengers should learn about the seats of any other carrier relating to their trip before confirming the requests. If reconfirmation is necessary, passengers should go through the seat reconfirmation formalities with the carrier whose code is specified on passenger tickets.
Article Ⅵ Flight Time, Flight Delay & Cancellation
6.1 Flight Time
6.1.1 The flight time or aircraft types specified in flight timetable may change between the time they are published and the day when passengers actually start travelling, Spring Airlines does not guarantee for the flight time and aircraft types, which are not the constituent parts of the carriage contract between Spring Airlines and passengers, either.
6.1.2 Spring Airlines will inform the passengers of the valid flight time they book for at that time before accepting the passengers' booking and specify it on the tickets. After selling the passenger tickets, Spring Airlines may still change the flight time. If the passengers have already given Spring Airlines their contact information, Spring Airlines will try its best to inform the passengers of such change. After the passengers have purchased the tickets, if Spring Airlines has made any major change to the flight time and the passengers can't accept it, and Spring Airlines is unable to provide any substitute flights that are acceptable to the passengers, the passengers have the right to demand refund in accordance with Article 8.2.
6.2 Flight Cancellation & Delay
6.2.1 Spring Airlines will take all reasonable measures to prevent delay of passengers and passengers' luggage. Under the circumstance that Spring Airlines has already taken all reasonable measures or that it's impossible to take such measures, Spring Airlines shall not be held responsible.
6.2.2 Unless otherwise specified in the conventions, under the circumstance that Spring Airlines cancels the flight, fails to fly properly according to the flight timetable, fails to land in the passengers' destination or scheduled stop, or makes the passengers miss their connecting flight they have already booked, Spring Airlines will take the following measures that the passengers may choose from:
18.104.22.168 Arrange follow-up Spring Airlines flights with available seats for the passengers as early as possible without charging extra fees, or extend the passengers' tickets when necessary; or
6.2.2 Give refunds for the tickets according to Article 8.2 of the terms hereof.
6.2.3 In occurrence of any of the circumstances described in 6.2.2, the remedial measures listed in 22.214.171.124 and 126.96.36.199 are all of the measures passengers may choose from. Unless otherwise specified in the conventions, Spring Airlines shall no longer shoulder any other responsibility for the passengers.
6.2.4 Under any of the following circumstances, Spring Airlines may cancel, suspend, alter, delay or postpone any flight without giving prior notice and handle it in accordance with Article 7.2.2.
188.8.131.52 In order to follow the laws and other relevant regulations of PRC or relevant countries during the carriage;
184.108.40.206 In order to guarantee flight safety;
220.127.116.11 Other reasons that Spring Airlines can't control or foresee.
6.3 Services for Passengers whose flights are delayed, cancelled
Services for passengers whose flights are delayed or cancelled are the same as Section II, Chapter XV in the General Terms for International Carriage of Passengers, Luggage of Spring Airlines. Please refer to Article VII and Article VIII of the terms hereof for ticket services.
Article Ⅶ Alterations
7.1 Where the passengers intend to alter their voyage, place of destination, seat class, flight or period of validity of passenger ticket specified in the unused parts of passenger tickets before they start travelling or after they have already started travelling but have not reached their destination shall be deemed as voluntary alterations.
7.1.1 Voluntary alterations shall be handled according to the following provisions:
18.104.22.168 Passengers should make such request before reaching the destination specified on passenger tickets;
22.214.171.124 After the voyage is changed, the price and various fees specified on the modified ticket as of the transportation day shall apply;
126.96.36.199 The difference between the ticket price and various fees after the voyage is changed and the original ones shall be borne by the passengers or returned by the carrier;
188.8.131.52 The period of validity of newly issued passenger tickets change should be identical to the applicable period of validity of the original tickets, and calculate from the beginning of the first day of the original ticket or the day after the date of filling out the ticket.
184.108.40.206 In the case of ticket price that comes with restrictions, passenger's request of voluntarily altering his or her voyage should be in keeping with provisions of such restrictions.
7.1.2 Passenger ID & Name Change
220.127.116.11 In the event that there's wrong letters in passenger's name on passenger tickets or that his or her ID type or certain digits in his or her ID number need to be altered due to passenger's fault, a request for change needs to be filed within a given time before the flight leaves the terminal.
18.104.22.168 Passenger's request for change of passenger shall be handled as voluntary refund in Article 8.3 of the terms hereof.
22.214.171.124 ID type and passenger name shall not be altered at the same time; passenger's surname shall not be altered.
126.96.36.199 Spring Airlines charges certain service fees for alteration of passenger ID and name. However, it will be free if the mistakes in passenger ID and name are caused by Spring Airlines or its agent.
7.2 Involuntary Change of Voyage
7.2.1 Where passengers are forced to change their voyage because Spring Airlines cancels the flight that passengers have already made seat reservations on, or fails to land in passenger's destination or scheduled stops, or fails to fly properly according to the flight timetable, or fails to provide seats that have already been reserved beforehand shall be deemed as involuntary change of voyage.
7.2.2 Under the circumstance that passengers are forced to change their voyage due to implementation of Article 6.2.4, Spring Airlines will take passengers' reasonable needs into account and handle them according to Article 6.2.2 in the terms hereof.
Article Ⅷ Refunds
8.1Spring Airlines will return the fare for all or the unused segments to passengers according to Spring Airlines' applicable freight rate rules and follow the provisions below:
8.1.1 Spring Airlines has the right to issue refunds to passengers whose names are specified on corresponding passenger tickets.
8.1.2 Under the circumstance that the passenger whose name is on the ticket is not the one who paid for the ticket, and there're restrictions for refund on the ticket, Spring Airlines will return the fare to the payer of the ticket or the person he or she specifies. In the event that the applicant for refund is not the passenger whose name is specified on the ticket, the applicant must show the original copy of his or her ID and provide the ID (original or photocopy) of the passenger whose name is on the ticket as well as the passenger's certificate of authorization of entrusting the applicant.
8.1.3 Passengers should fill out Spring Airlines' refund order when they want to get refunds for their tickets. If the passenger has printed the e-ticket itinerary of air ticket, unless the ticket is lost, the passenger must return the original e-ticket itinerary to Spring Airlines before refunding the ticket.
8.1.4 Refunds when passengers got sick
188.8.131.52 Passengers who demand refund due to illness need to provide Spring Airlines with a diagnosis proof and bill issued by county-level or above medical institution before the specified time of departure of the flight, and it will not be charged refund fee (including) which is not suitable for flight and stamping during the flight period, the medical bills and the passenger's ID of 50 yuan or more printed by the hospital computer are exempted from the refund fee. In the case of sudden onset or temporary onset of disease while the flight lands in the scheduled stops and a proof from medical institution is not available, refunds can be processed before both the staff at the check-in counter (or the crew chief on that day) and the person in charge of the terminal have signed the passenger tickets.
184.108.40.206 Under the circumstance that any passenger demands refunds because he or she got sick, all fare shall be returned if such request is made at the airport of departure. And if such request is made at any scheduled stop, the fare for segments that have already been used will be taken out and the rest will be returned to the passenger.
220.127.116.11 Under the circumstance that the companion of the sick passenger demands refund for his or her ticket, he or she must go through the refund formalities together with the sick passenger and his or her refund fee shall be waived. In the case that there are multiple companions, only one of the companions can be waived from refund fee and the refunds for the rest of the companions will be handled as voluntary refund described in Article 8.3.
8.1.5 Refunds when passengers pass away
18.104.22.168 Under the circumstance that any passenger passes away before the trip starts or during the trip, the immediate relatives, entrustee, commission agent of the deceased passenger or ticket payer may demand a refund for the tickets with a valid death certificate provided and stamped by relevant department and it shall be free of refund fee.
22.214.171.124 In the case of refund for deceased passenger, all fare shall be returned if such request is made at the airport of departure. And if such request is made at any scheduled stop, the fare for segments that have already been used will be taken out and the rest will be returned.
126.96.36.199 Under the circumstance that the companion of the deceased passenger demands refund for his or her ticket, he or she must go through the refund formalities together with the deceased passenger and his or her refund fee shall be waived. In the case that there are multiple companions, only one of the companions can be waived from refund fee and the refunds for the rest of the companions will be handled as voluntary refund described in Article 8.3.
188.8.131.52 Where any passenger demands refund due to the death of his or her immediate relative who is not travelling with him or her shall be handled as voluntary refund described in Article 8.3.
184.108.40.206 If the passengers die before the trip beginning and their bodies cannot be transported by air passengers. Passengers who have been diagnosed without vital signs before the start of the trip cannot be transported by air.
8.2 Involuntary Refunds
8.2.1 Under the circumstance that Spring Airlines cancels the flight, or that the flight is delayed by more than 5 hours, or that it fails to land in the passengers' destination or scheduled stop, or makes the passengers miss their connecting Spring Airline flights they have already booked, their refunds shall be handled as follows:
220.127.116.11 All fare paid shall be returned if the passenger tickets are unused.
18.104.22.168 If part of the passenger tickets has already been used, the refund shall not be less than the difference between the fare paid and the ticket price and taxes for the segments already used, yet no more than total fare paid.
8.3 Voluntary Refunds
8.3.1 Under the circumstance that any passenger's tickets are refundable and not within the scope described in 8.2, his or her refund shall be handed as follows:
22.214.171.124 If the passenger tickets are unused, the refund will be equivalent to the remainder after reasonable service charge or refund fee has been taken out of the ticket price paid;
126.96.36.199 If part of the tickets has already been used, the refund will be equivalent to the remainder after the applicable ticket price and taxes for the used segments as well as reasonable service charge or refund fee have been taken out of the ticket price paid.
8.3.2 Under the circumstance that passengers who hold special-price tickets demand refunds and such special price has special rules for refunds, it shall be handled according to the provisions hereof.
8.4 Refunds for lost tickets
8.4.1 In the event that any passenger demands refund if they lost ticket, he or she should provide ticket loss proof with are qualified to Spring Airlines' regulation and pay reasonable fees. And his or her refund will be handled when the following conditions are met:
188.8.131.52 All or part of the lost tickets have not been used, refunded or reissued (but except the lost ticket is used, refunded or replaced by another person due to Spring Airlines' fault);
184.108.40.206 The applicant should fill out the application form made by Spring Airlines and declare that once all or part of the lost ticket is used or refunded by another person, he or she agrees to return the refund to Spring Airlines (but except the lost ticket is used, refunded or replaced by another person due to Spring Airlines' fault);
8.4.2 If Spring Airlines or its authorized agent misses the ticket, Spring Airlines will be responsible for this.
8.5 Right to Decline Refunds
8.5.1 Spring Airlines does not handle any refund applied after the passenger tickets have expired.
8.5.2 Spring Airlines does not handle any refund for passenger tickets provided to Spring Airlines or government departments as departure certificate. Nonetheless, such tickets will be refundable if the passenger can prove to Spring Airlines that he or she is allowed to stay in the country, or that he or she is leaving the country on another Spring Airlines' flight or by other means.
Spring Airlines reserves the right to issue refunds with the same means and currency the tickets are purchased with.
8.7 Refund Handler
Voluntary refunds can only be handled by Spring Airlines or the agent who issued the tickets and authorized the refund.
808 Returning refunds to credit cards or debit cards
In the event that the passengers pay for the tickets with credit cards or debit cards, Spring Airlines will return the fare to the passengers’ accounts. Spring Airlines will calculate the refund based on the amount and currency that the passengers have paid for the tickets according to the rule hereof. Due to the difference resulted from currency exchange, the fare returned to the passengers’ cards may be different from the amount credited by the credit card or debit card company, and the passengers have no right to file a claim with Spring Airlines for such difference.
Article Ⅸ Passenger Ticket Overbooking
9.1 Spring Airlines won’t voluntarily oversell passenger tickets. However, if the number of seats sold is higher than the number of seats actually available for special reasons, and the flight is unable to provide passengers who have already made seat reservations with corresponding seats, Spring Airlines will take the following remedial measures for passengers who give up their original flight voluntarily or after mobilization or persuasion:
9.1.1 Compensation policy for overbooked flights:
Cancelation compensation: Passengers who wish to cancel their ticket will receive 200 RMB compensation. The cancellation fee will not apply.
Alteration compensation: Compensation is determined based on the original fare and the length of the delay (the difference between the scheduled departure time of the original flight and the actual departure time of the replacement flight):
Delays of less than 2 hours: 20% of the original fare or 200 RMB, whichever is higher.
Delays of 2–4 hours: 40% of the original fare or 400 RMB, whichever is higher.
Delays of 4–8 hours: 60% of the original fare or 600 RMB, whichever is higher.
Delays of more than 8 hours: 100% of the original fare or 800 RMB, whichever is higher.
Compensation will be rounded to the nearest whole number.
9.1.2 If Spring Airlines is unable to provide an alternative flight on the same day, the passenger will be offered a seat on a flight operated by another carrier at no extra cost.
9.1.3 Cash compensation is not available to passengers who hold free business tickets, employee or guest discount tickets; unless otherwise agreed, the compensation standards as well as other services for passengers holding free group tickets or group passenger tickets are the same as those for regular passengers.
9.1.4 In the case of connecting flight overbooking, cash compensation will be provided for the overbooked flight according to above provisions, and services such as free alteration, refund, board and lodging will be available for the follow-up segments according the passengers’ schedule.
9.1.5 Where the time of the follow-up flight is four hours or more later than the original flight and delayed till 22:00 o’clock local time, Spring Airlines will provide the passengers with free standard rooms with washing facilities, free surface transportation between the airport and the hotel and help the passengers with their check-in procedures again.
9.2 If a flight is overbooked, priority will be given to the following passengers:
9.2.1 Passengers traveling on urgent state business, including accompanying passengers.
9.2.2 Passengers with special needs for whom Spring Airlines has made prior arrangements.
9.2.3 Group passengers.
9.2.4 Passengers with a confirmed seat on a connecting flight with a short connection time.
9.2.5 Passengers with proof of an urgent need to travel (e.g. passengers whose visa is about to expire).
9.3 Ticket offices and ticket websites of Spring Airlines should put up a notice of overbooking or provide relevant reference channels.
9.4 In principle, the terms in Section 9 (Overbooked Flights) are consistent with the Spring Airlines Policy on Overbooked Flights published on the Spring Airlines website. Please refer to the Spring Airlines Policy on Overbooked Flights for matters not mentioned herein. In the event of a conflict between these two documents, the terms in the Spring Airlines Policy on Overbooked Flights shall apply.
Article ⅩCheck-in& Boarding
10.1 Since the cut-off time for check-in varies from airport to airport, Spring Airlines suggests that passengers check and stick to the cut-off time of various airports by themselves. The right to alter the cut-off time for check-in according to each airport's rules is always reserved by Spring Airlines. In the event that the first flight any passenger takes is run by Spring Airlines, Spring Airlines or its authorized agent will inform the passenger of the cut-off time for check-in. However, passengers should check the cut-off time for check-in by themselves for any of their follow-up flights. Passengers may consult Spring Airlines or its authorized agent about the cut-off time for check-in for Spring Airlines' flights. Passenger who buy Code sharing flight ticket should be informed about the location of the check in counter of the actual carrier.
10.2 Passengers should arrive at Spring Airlines' check-in counter so that there would be plenty of time for them to go through all formalities stipulated by the government and check-in procedures before their fight leaves.
10.3 Under the circumstance that any passenger fails to make it to Spring Airlines' check-in counter in time, or fails to show proper certificate, or fails to get ready for the trip, Spring Airlines has the right to cancel the passenger's reservation so that the flight won't be delayed.
10.4 Spring Airlines shall not be held responsible for any loss or expenses resulted from passengers' violation of the provision hereof.
Article XI Carriage Refusal & Restrictions
11.1 The Right to Decline Carriage
Spring Airlines has the right to refuse to convey passengers and their luggage for safety concerns or under any of the following circumstances according to its rules. Spring Airlines shall not be held responsible for any loss the passengers suffer from thusly.
11.1.1In order to follow the laws and other relevant provisions of the point of departure, scheduled stop, destination or the country passes through;
11.1.2 When passengers' behavior, age, mental or health condition is not suitable for travelling by air, or may cause any discomfort to other passengers, or may cause any threat or harm to the passengers themselves or other people's lives or properties;
11.1.3 When passengers fail to follow relevant provisions of Spring Airlines;
11.1.4 When Passengers refuse to go through security check;
11.1.5 When passengers fail to pay applicable ticket price and other related costs according to relevant regulations;
11.1.6 When the tickets presented by passengers are not legally acquired, or not purchased from Spring Airlines or its authorized agent, or have already been reported lost or stolen, or counterfeit;
11.1.7 When passengers fail to follow the regulations on the order in which the ticket coupons should be used in Article 3.3 of the terms hereof, or that the tickets presented by passengers are not issued or altered by Spring Airlines or its authorized agent, or that the tickets are already ruined;
11.1.8 When passengers can't prove that they are the ones whose names are those filled in the Column "Passenger Name" on passenger tickets;
11.1.9 When passengers fail to show valid travel documents;
11.1.10 When passengers may seek to enter any transit county, or when they might destroy their documents during the flight or refuse to give their travel documents to the flight crew for saving as required by the carrier;
11.1.11 When passengers fail to follow Spring Airlines' instructions on safety or security;
11.1.12 When passengers fail to follow the no-smoking rules or rules for electronic device on the plane;
11.2 Special Services
11.2.1 Special passengers include VIPs, unaccompanied minors, elder passengers, pregnant women, infants, blind passengers, deaf-mute passengers, criminals and criminal suspects, confidential traffic officers, diplomatic couriers, passengers who occupy extra seats, passengers who occupy seats with their unchecked baggage, confidential passengers, passenger on stretcher, sick and disabled passengers, repatriated passengers and others who demand special services shall not be conveyed without Spring Airlines' prior consent and corresponding arrangement.
11.2.2 Carriage of Children
Children under 5 must be companied by adults who are over 18 and have neither physical defect nor mental disorder. Any unaccompanied child over 5 but under 12 who applies to travel by air should pay airfare and service charge according to Spring Airlines' rules after getting Spring Airlines' approval. Consult Spring Airlines about carriage provisions for unaccompanied minors.
11.3 Refund after one's carriage has been declined.
11.3.1 Any passenger who has been declined or whose seat has been canceled based on Article 11.1.1 may apply for refund according to Article 8.2.
11.3.2 Any passenger who has been declined or whose seat has been canceled based on 11.1.2 ~ 11.1.12 may apply for refund according to Article 8.3.
Article XII Luggage
In the case of international carriage that contains domestic segment, carriage of passengers' luggage shall follow relevant provisions in the terms hereof.
12.1 Free baggage allowance
Weight system has been adopted in international carriage run by Spring Airlines. Unless otherwise specified by Spring Airlines, every passenger's free baggage allowance shall be handled in accordance with the following rules :
12.1.1 Free Baggage Allowance for Adults
Each passenger is allowed to bring one non-checked baggage into the passenger cabin, which must not exceed 7Kg in weight or 20×30×40CM in size; Passenger who buy business economic class ticket or upgrade carry-on baggage products is allowed to carry baggage which must not exceed 20×40×55CM in size into the passenger cabin. Otherwise, it should be transported as checked baggage. The specific checked baggage allowance shall be executed according to the rules for the corresponding ticket type.
12.1.2 Free baggage allowance for children and infants
Children enjoy the same free baggage allowance as adults. Infants don't have free baggage allowance except for a pushchair. However, infants who pay children's fare enjoy the same free baggage allowance as adults.
12.1.3 Two or more passengers heading for the same destination on the same flight may combine their free baggage allowances together while checking in their luggage provided that they can prove that they are travelling together at the same time, same place or by other means.
12.1.4 The free baggage allowance applicable to passengers of domestic leg which constitutes international transport shall be handled according to the rules on the handling of free baggage allowance applicable to the fare level of passenger ticket.
12.1.5 Free baggage allowance for passengers who have voluntarily altered their voyage should be changed to the free baggage allowance applicable to their fare class after their voyage has been altered. In the case of involuntary change of voyage, passengers' free baggage allowance should be the same as that for their original fare class.
12.1.6 The handicapped can have any necessary assistive device (folding wheelchair, cane, artificial limb, etc.) checked in for free.
12.2 Excess baggage charges
12.2.1 If the total weight of any passenger’s checked luggage and unchecked luggage is greater than the passenger’s free baggage allowance, the excess part will be deemed as excess baggage and charged excess baggage charge.
12.2.2 Excess baggage fee and its calculation shall be handled according to Spring Airlines regulations. Please refer to the baggage rules on the official website of Spring Airlines (https://flights.ch.com/baggage-rule).
12.2.3 An excess baggage ticket should be issued for excess baggage charge collected.
12.3 Items that can’t be transported as luggage
12.3.1 Passengers’ luggage (including checked and unchecked luggage) shall not contain the following items:
220.127.116.11 Items that may imperil the safety of the aircraft, the people or properties onboard, e.g. items listed in Technical Instructions for the Safe Transport of Dangerous Goods by Air issued by the International Civil Aviation Organization (ICAO) and Regulations on Transport of Dangerous Goods issued by International Air Transport Association (IATA) as well as Spring Airlines’ rules, particularly the following prohibited articles: explosives, compressed gas, corrosives, oxides, radioactive substances, or magnetic substances, inflammable, poisonous, threatening or stimulating substances. Consult Spring Airlines for more information about other similar items;
18.104.22.168Items that are banned from transportation by the laws, regulations or orders of the country to enter, leave or pass through.
22.214.171.124 Items that Spring Airlines deems not suitable for transportation for the following reasons: due to the items' danger and insecurity, or their weight, size, shapes or nature, or fragile or perishable items considering factors including but not limited to aircraft model. Consult Spring Airlines should you have any un-transportable items.
12.3.2 Guns and ammunition shall not be transported as luggage, but if the government finishes official duties or the National Sports Bureau shooting team or other units, individuals need to take a flight to transport guns (excluding ammunition), it can only be done by the approve of the company. Transportation of ammunition must be handled in keeping with ICAO and IATA’s provisions specified in Article 126.96.36.199 of the terms hereof as well as the laws, regulations and orders of the country to enter, leave or pass through.
12.3.3 Cash, jewelry, precious metal, computer, personal electronic device, negotiable instrument, negotiable securities and other valuables, prescription medicine that needs to be taken on time, commercial papers, passports and other identity documents or samples shall not be left in passengers’ checked luggage.
12.3.4 Items that fall into the category of antiques or tourist souvenirs such as swords, knives, which are weapon-like items, they may be transported as checked luggage provided that they are well packed and not taken into passenger cabin.
12.3.5 In the event that passengers’ luggage contain any prohibited items specified in Article 12.3.1, 12.3.2 or 12.3.3 of the terms hereof, Spring Airlines shall not be held responsible for the loss, damage of such items or government’s confiscation of any of such items.
12.4 Right to Decline Carriage
12.4.1 Spring Airlines has the right to refuse to transport any item that is not allowed to be transported as luggage as specified in Article 12.3 of the terms hereof, or refuse to continue transporting such items after finding them.
12.4.2 In the event that Spring Airlines reckons that the size, shape, weight, content, nature of any item is not suitable for transport, or out of concern for safety, operation, or for other passengers’ comfort and convenience, it has the right to refuse to convey such items. Consult Spring Airlines for related information.
12.4.3 Luggage should be properly packed as required by Spring Airlines otherwise Spring Airlines may refuse to accept and convey it. Consult Spring Airlines for more information on packing and outer packing.
12.5 Right of Inspection
For safety and security purpose, passengers should allow Spring Airlines to run safety check on them and run security check, scan or X-ray examination on their luggage. Even when the passengers are not present, Spring Airlines may also check their luggage in order to see whether they have any items listed in Article 12.3.1 of the terms hereof, or any gun or ammunition in their luggage without showing them to Spring Airlines as required in Article 12.3.2 of the terms hereof. If any passenger fails to follow such rule, Spring Airlines will refuse to accept the passenger and his or her luggage for carriage. Spring Airlines shall not be held responsible for any harm the passenger suffers from the above inspection or scanning, or any damage the passenger’s luggage suffers from X-ray or scanning, unless such harm or damage is caused by Spring Airlines’ fault.
12.6 Checked Luggage
12.6.1Checked luggage must be properly packed, locked and buckled, tightly lashed, able to bear certain pressure, can be safely loaded, unloaded and transported under normal operating conditions, and meet the following conditions:
188.8.131.52 Suitcases, travelling bags and handbags must be locked;
184.108.40.206 Two or more pieces of luggage can’t be lashed together as one piece;
220.127.116.11 Do not attach any other item to your luggage;
18.104.22.168 Bamboo basket, net bag, straw rope, paper bag, plastic bag and so on shall not be used as the outer packaging for luggage;
22.214.171.124 Passenger’s name, detailed address and phone number should be clearly written on their luggage;
126.96.36.199 Saw dust, risk husk, turfgrass chippings may not be used as backing inside any luggage;
12.6.2 Each piece of checked luggage shall not be over 32kg nor should its size be larger than 40×60×100cm. Luggage heavier or larger than above mentioned restrictions shall not be checked in without Spring Airlines’ prior consent.
12.6.3 Once receiving any checked luggage, Spring Airlines will issue a luggage identification tag for every piece of checked luggage.
12.6.4 Passengers should leave their names or other personal identification marks both inside and outside of their checked luggage.
12.6.5 Spring Airlines will try its best to transport the passengers and their checked luggage on the same flight, unless it’s due to safety, security or operation reasons that the checked luggage are transported by other flight. In the event that any passenger’s checked luggage is conveyed by follow-up flight, Spring Airlines will hand it to corresponding passenger unless the passenger is required by law to go through customs in person.
12.6.6 Declared Value
188.8.131.52 Passengers may declare the value of their checked luggage when each kilogram of their luggage is worth more than 20 U.S. dollars or money equivalent.
184.108.40.206 The declared value of checked luggage shall not be greater than the actual value of the luggage and the maximum limit is 2,500 U.S. dollars or money equivalent. Spring Airlines has the right to refuse to accept any luggage that’s over such limit or when it finds the declared value of the luggage objectionable and the passenger refuses to have his or her luggage examined.
220.127.116.11 Under the circumstance that partial transport of any checked luggage is undertaken by another carrier who doesn’t offer luggage value declaration service, Spring Airlines has the right to refuse to provide such service for the luggage.
18.104.22.168Spring Airlines charges a valuation charge that is 5‰ of the value of the part that’s over the limit prescribed in Article 22.214.171.124 according to the value declared by relevant passenger. The amount will be presented in Renminbi and the mantissa will be rounded off. Under the circumstance that the value declared is in foreign currency, it shall be converted to Renminbi according to the buying rate published by banks.
126.96.36.199Luggage that has gone through value declaration procedure is not included in free baggage allowance.
188.8.131.52 Value declaration service is not available for small animals carried by passengers.
12.7 Unchecked Luggage
12.7.1 With Spring Airlines, every passenger is allow to take one piece of unchecked luggage into the cabin and it shall not be over 5kg nor larger than 20×30×40cm. Passenger who buy business economic class ticket or upgrade carry-on baggage products is allowed to carry baggage which should not exceed 20×40×55CM in size into the cabin. The luggage that passengers take into the cabin must be able to fit into the space under the front seat or the closed baggage holder above the seats. Any unchecked luggage that can’t be placed in above mentioned manner, or due to weight or safety concerns, shall be transported as checked luggage.
12.7.2 In the event that any passenger’s item is not suitable for transport by cargo hold, such as delicate musical instrument and so forth, and not in keeping with the rules in Article 12.7.1 of the terms hereof, the passenger must inform Spring Airlines of such situation in advance and get the latter’s approval before he or she can take it into the cabin. And the passenger must pay separate fee for such service.
12.8 Claim & Delivery of Checked Luggage
12.8.1 According to the provision in Article 12.6.5 of the terms hereof, passengers should claim their checked luggage at their destination or scheduled stop as soon as possible. Spring Airlines will charge passengers who fail to claim their luggage within reasonable time storage fees. Spring Airlines will dispose any checked luggage that is not claimed within three months as of the day it arrives without informing relevant passengers nor assuming any responsibility.
12.8.2 Only those who hold luggage tickets and luggage identification tags have the right to claim relevant checked luggage.
12.8.3 Anyone who tries to claim any checked luggage without luggage ticket and luggage identification tag will not receive the luggage from Spring Airlines before providing a proof approved by Spring Airlines.
12.9 Small animals and service dogs
12.9.1 Small animals include domestic dogs, cats, birds, and other pets.Wild animals, animals with unusual body shapes or animals that may cause injuries (such as snakes) do not fall into this category.
184.108.40.206 Mention the animals while making seat reservations and get the approval from Spring Airlines and relevant successive carrier.
220.127.116.11 Carry the animals to the airport to check them in within the time specified by Spring Airlines on the date of departure.
18.104.22.168 Must hold valid documentation related to checking animals in, out and passing through the People's Republic of China.
22.214.171.124 Animals must be kept in firm containers that suit their features. Such containers should be able to prevent animals from breaking, escaping and reaching out to hurt passengers, luggage or cargos, and prevent their faeces from leaking so as not to contaminate aircraft equipment and other items.
126.96.36.199 Passengers should hand the animals, their containers and food over to the carrier and pay the freight charge as excess baggage. Unless special permission is granted, they cannot be conveyed in the cabin.
12.9.2 The cargo hold on most aircraft is not supplied with oxygen, therefore small animals are not accepted for carriage.
188.8.131.52 Guide dogs or hearing dogs allowed to be carried upon Spring Airlines' approval, along with their containers and food, may be transported for free without being counted toward free baggage allowance.
184.108.40.206 Guide dogs or hearing dogs taken into cabin must wear muzzle and tied with a leash before getting on the aircraft, and they shall not occupy any seat or run free. The containers of those that are kept in cargo hold must be in keeping with the provision in Article 220.127.116.11.
18.104.22.168 Other transportation conditions for guide dogs or hearing dogs shall be handled according to the provisions in Article 22.214.171.124, 126.96.36.199 and 188.8.131.52.
12.9.3 Service dogs are specially trained to help people with disabilities. There are various types of service dog, including assistance, guide, and hearing dogs.
12.9.4 Service dogs accompanying disabled passengers are accepted for carriage in the cabin. Each disabled passenger is entitled to travel with one service dog. Each flight can accommodate a maximum of four service dogs.
12.9.5 Passengers traveling with a service dog must submit an application when making a reservation, no later than 48 hours before the scheduled departure time. A copy of the service dog's certification documentation and health certificate must be submitted together with the application.
12.9.6 The passenger is responsible for the carriage of their service dog to the airport and must present the dog’s certification documentation and health certificate during check-in.
12.9.7 Service dogs must complete security procedures before boarding. Passengers will be requested to empty the dog's waste bag before proceeding through security.
12.9.8 The passenger assumes full responsibility for their service dog. Spring Airlines shall not be held liable for any injury, illness or death of service dogs unless such damages are solely due to its negligence.
12.9.9 Food and food containers for service dogs are not counted as part of the free carry-on baggage allowance.
12.9.10 Service dogs must be leashed before boarding and are forbidden from occupying a seat or running through the cabin. The dog's muzzle may be removed if consent is obtained from neighboring passengers.
12.9.11 Service dogs that travel on domestic flights must be accompanied by official documentation and a health certificate issued by the relevant quarantine authorities.
12.9.12 Service dogs that travel on international flights must be accompanied by the following documentation:
184.108.40.206 Health Certificate and Rabies Vaccination Certificate issued by the Chinese animal and plant quarantine authorities.
220.127.116.11 Entry, exit, or transit permit.
18.104.22.168 Other documentation required by the destination or transit country (refer to the requirements of the relevant country for details).
12.9.13 The Special Baggage Captain Notice should be filled in according to the requirements of Spring Airlines to accept the service dog.
12.10 Luggage Withdrawal
12.10.1 Voyage change or carriage cancellation due to passengers' account
22.214.171.124 Additional charge for value declaration already collected will be returned at the airport of departure while withdrawing the luggage of declared value. However, Spring Airlines does not return the additional declaration charge for luggage that has already been transported.
126.96.36.199 Passenger who intends to withdraw his or her luggage at the airport of departure must bring it up before the luggage is to be loaded. In the case of ticket returning, luggage already collected must also be withdrawn and the excess baggage charged already collected will also be returned. Unless time doesn't allow, passengers may withdraw their luggage at the place of scheduled stop and excess baggage charge for unused segment will be returned.
12.10.2 In the case of voyage change or carriage cancellation due to the carrier or reasons beyond the carrier's control
188.8.131.52 Spring Airlines will return all of the excess baggage charge and the additional charge for luggage value declaration at the airport of departure; in the case of scheduled stops, Spring Airlines will return the excess baggage charge for unused segments while keeping the additional charge for luggage value declaration.
184.108.40.206 In the event that passengers need to transfer to another flight due to Spring Airlines' fault, carriage of their luggage should be accordingly altered and the overcharge for the excess baggage charge already collected will be returned though payment for the shortage will not be demanded; the additional charge for value declaration already paid shall not be returned.
Article XIII Passenger Behaviors on Aircraft
13.1 General Provisions
Under the circumstance that any passenger’s behavior on the aircraft endangers the aircraft or anyone or anyone’s property on the aircraft, or gets in the way of the flight crew’ fulfilling their duties, or not in keeping with the flight crew’s instructions, including but not limited to smoking, drinking or drug taking, or any other behavior that causes or may cause the flight crew or other passengers discomfort, inconvenience, damage or harm based on Spring Airlines’ judgment, Spring Airlines may take any measure that it deems reasonable, including keeping such passengers under control to stop such behaviors. Such passengers may be asked to deboard the plane anywhere and declined carriage. And they might be sued for undue behavior in the cabin.
13.2 Electronic Device
Due to safety concerns, Spring Airlines forbids or restricts any passenger from using any electronic device on the aircraft, including but not limited to mobile phone, laptop, portable radio, CD player, video game console or signal radiating device such as remote control electronic toy and interphone. However, portable recorder, hearing-aid and pacemaker are allowed.
13.3 Smoking Ban on Flight
Smoking is banned from all Spring Airline flights. Smoking cigarette or its substitute good is not allowed in all areas on the plane.
13.4 Safety Belt
Passengers must keep their seat belts on throughout the whole course while they are seated on the plane.
Article XIV Arrangement for Additional Services
14.1 Spring Airlines does not provide free food and beverage on flights; however, Spring Airlines will provide certain variety of paid meals and beverages for passengers to choose.
14.2 Under the circumstance that Spring Airlines arranges other service provided by a third party besides carriage by air for passengers, or that Spring Airlines issues passengers any ticket or receipt voucher for any (non-aircraft) carriage or service provided by a third party, such as surface transport, hotel reservation or vehicle rental, Spring Airlines is only serving as passenger's agent and will not be held responsible for whether the passenger would get such services or the quality of such services while arranging above mentioned services. Terms and conditions of third party service providers apply to such services in this case.
14.3 In the event that Spring Airlines also offers surface transport or other services mentioned above, the terms hereof do not apply to such services.
Article XV Administrative Procedure
15.1 General Provisions
15.1.1 Passengers shall be responsible for getting any travelling document and visa required by the country to enter, leave or pass through, and follow all of the country’s laws, regulations, orders, instructions and travel requirements.
15.1.2 Spring Airlines shall not be held responsible for any consequences resulted from passengers’ failing to get relevant document or visa, or failing to follow above mentioned laws, regulations, orders, instructions, requirements, rules or provisions.
15.2 Travel Documents
Before starting their journey, passengers should provide all exit, entry, health and other certificates required by the laws, regulations, orders, requirements or other provisions of relevant country, and allow Spring Airlines to collect the photocopies of their certificates. Spring Airlines reserves the right to decline carriage of any passenger who fails to follow above provisions or any passenger whose travel document is not in keeping with relevant requirements.
15.3 Denied Entry
Under the circumstance that any passenger has been denied entry, he or she should compensate any fine or cost that Spring Airlines is charged by relevant government as well as the carriage charge that is takes for the passenger to return from the country. Spring Airlines shall not return the fare for transporting the passenger to the place where he or she is denied entry of.
15.4 Passengers shall cover expenses such as the fine, detention charge and so forth. Spring Airlines shall not be held responsible for any loss or harm caused during the course of such inspection, or any loss or harm resulted from passengers' failing to follow such requirements. Under the circumstance that Spring Airlines is asked to pay any penalty or fine, or bear any cost because any passenger fails to observe the laws, regulations, orders, requirements or other travel provisions of relevant country, or fails to show the certificate required, the passenger should compensate for any payment or cost Spring Airlines bears for such cause. Spring Airlines may take above expenses out of the fare for the passenger’s unused segment or the passenger’s money that is held by Spring Airlines. In order to avoid any loss, passengers should learn and follow relevant provisions of the country they are about to leave, enter or pass through before travelling.
15.5 Customs Checking
If so requested, passengers should be present when the customs or other government officials are checking their luggage.
15.6 Security Check
Passengers should accept any security check required by or needed to be performed by relevant government official, airport staff, other carrier or Spring Airlines. Spring Airlines will not be held responsible for any bodily injury, property loss or damage caused by such inspection unless such harm, damage or loss is due to Spring Airlines’ fault.
Article XVI Successive Carrier
Carriage associated with a set of passenger tickets or a set of passenger tickets and its conjunction tickets issued that are shared by several successive carriers should be deemed as a single carriage.
Article XVII Liability for Damages
17.1 Spring Airlines will be held responsible for the casualty accidents of passenger that happen on Spring Airlines’ aircraft or during the process of getting on or off the aircraft; however, it shall not assume any responsibility for personal injury of passenger that is completely caused by the passenger’s health condition.
17.2 Spring Airlines will be liable for damages of ruin, loss or damage of checked luggage that happens on Spring Airlines’ aircraft or during any period while they are under Spring Airlines’ control. As for unchecked luggage, Spring Airlines will be held responsible for any loss caused by its fault or its employee or agent’s fault. However, Spring Airlines shall not be liable for loss of luggage (including checked luggage and unchecked luggage) resulted from the inherent defect, quality or flaw of luggage. In addition, Spring Airlines will not be held responsible for any outer damage or normal wear of luggage, e.g.: outer extensions of luggage such as belt, pocket, pull rod, hook, wheel or damage of other parts that are attached to the luggage or damage of oversize/overpacked luggage.
17.3 Spring Airlines will assume the responsibility for passengers or luggage loss during the course of air transport resulted from Spring Airlines’ delay. However, if Spring Airlines or its employee, agent has already taken all necessary measures to prevent such loss or that it’s impossible to take such measures, Spring Airlines shall not be held responsible. Passengers must declare their luggage loss within the time specified by Spring Airlines and provide relevant documents, otherwise Spring Airlines will not assume such responsibility.
17.4 If Spring Airlines can prove that such loss is caused and contributed by the claimant or those from who the claimant is granted with right, Spring Airlines should be exempted or mitigated from its responsibility accordingly based on the degree of the fault that caused or contributed to such loss. In the case of compensation claim made by someone else besides the passenger for passenger casualty, if Spring Airlines can prove that the passenger is the one who caused or contributed to such casualty, Spring Airlines should also be exempted or mitigated from its responsibility accordingly based on the degree of the fault that caused or contributed to such loss.
17.5 Applicability of Liability Limitation
17.5.1 If it falls under “international carriage by air” specified in The Montreal Convention singed in 1999, provisions on limit of liability in the convention shall prevail.
17.5.2 If it falls under “international carriage by air” specified in The Warsaw Convention signed in 1929 or The Hague Protocol signed in 1955, but doesn’t fall under “international carriage by air” specified in The Montreal Convention signed in 1999, provisions on limit of liability in the first two shall apply.
17.5.3 If it doesn’t fall under “international carriage by air” specified in any convention, bilateral treaty or relevant provisions of domestic law, government regulation or order such as the Civil Aviation Law of the People's Republic of China shall prevail.
17.6 Provisions on Liability Limitation in the Conventions
17.6.1 The Warsaw Convention and The Hague Protocol
220.127.116.11 Spring Airlines’ liability limitation for passenger casualty shall not be greater than 250,000 French gold franc or money equivalent.
18.104.22.168 Spring Airlines’ liability limitation for checked luggage is 250 French gold franc or money equivalent per kilogram at most; its liability limitation for unchecked luggage and passengers’ carry-on items is no more than 5,000 French gold franc or money equivalent per passenger. Under the circumstance that there’s no clear weight on the passenger’s luggage ticket, the total weight of checked luggage shall be deemed as no more than the applicable free baggage allowance for the passenger’s seat class. The compensation for damages of checked luggage that has gone through value declaration procedures as described in Article 12.6.6 of the terms hereof is subject to the declared value.
17.6.2 The Montreal Convention signed in 1999
22.214.171.124Article 20 and paragraph 1 of Article 21 of the Convention are applicable to Spring Airlines’ liability for passenger casualty of no more than 113,100SDR for every passenger.
126.96.36.199 For any loss caused by delay during the course of carriage by air, Spring Airlines’ liability limitation is no more than 4,694SDR or money equivalent per passenger. However, if it’s proved that Spring Airlines and its employee and agent have already taken all reasonable measure to prevent such loss or that it’s impossible to take such measures, Spring Airlines shall not be held responsible for such loss caused by the delay.
188.8.131.52Spring Airlines’ liability limitation for luggage (including checked and unchecked luggage) is no more than 1,131SDR or money equivalent per passenger. The compensation for damages of checked luggage that has gone through value declaration procedures as described in Article 12.6.6 of the terms hereof is subject to its declared value.
17.7 Regardless of whether the convention specified by the terms hereof is applicable to the international carriage by air, the following clauses are applicable provided that they are not in contradiction with various rules mentioned above:
17.7.1 Spring Airlines shall be liable for carriage on its own flight only; in the event that Spring Airlines issues passenger tickets or checks in baggage for flights run by other carriers, it can only serve as the agent of such carriers in this case.
17.7.2 Spring Airlines shall not be responsible for any loss caused by its observing relevant laws or government regulations, orders or rules; nor will it be held responsible for any loss caused by passengers’ failing to following above mentioned laws or government regulations, orders or rules.
17.7.3 The limit for Spring Airlines liability is subject to the worth of the direct loss confirmed; Spring Airlines shall assume no responsibility for any indirect loss of consequential loss.
17.7.4 Spring Airlines shall assume no responsibility for any harm of passenger or damage of the passenger’s luggage caused by the items inside the passenger’s luggage; In the event that the items in any passenger’s luggage cause any harm to others or any damage to others’ or Spring Airlines’ properties, the passenger should compensate for Spring Airlines’ loss and all expenses thus caused.
17.7.5 Spring Airlines shall assume no responsibility for any loss of fragile, perishable items, currency, jewelry, precious metal, gold and silver article, negotiable instrument, negotiable securities or other valuables, commercial papers, passport and other credentials or samples secretly carried in passenger’s checked luggage.
17.7.6 Spring Airlines shall not be held responsible for any disease, harm, disability or death of passenger caused or aggravated by his or her age, mental or health condition.
17.7.7 Any waiver or restriction clause in the terms of transportation related to Spring Airlines also applies to Spring Airlines’ agent, employee and representative as well as anyone and his or her agent, employee and representative who provides his or her plane to Spring Airlines; The aggregate indemnity paid by Spring Airlines and above mentioned agent, employee, representative as well as anyone and his or her agent, employee and representative who provides his or her plane to Spring Airlines shall be no more than the liability limitation applicable according to the terms hereof.
17.8 Unless otherwise clearly specified in the terms hereof, the terms hereof do not rule out the applicability of any provision in the Conventions or applicable laws that exempts or restricts Spring Airlines from its relevant responsibilities.
Article XVIII Time Limit for Objection Raising
18.1 During the course of luggage delivery, it shall be deemed as the preliminary evident that the checked luggage has already be delivered in good condition and is consistent with the carriage contract if the holder of luggage ticket accepts his or her checked luggage without raising any objection, unless he or she provides any contrary evidence.
18.2 In the event that any passenger finds any damage to his or her checked luggage, he or she should inform Spring Airlines in writing as soon as he or she finds it, or within 7 days after he or she receives his or her checked luggage at the latest. .
18.3 In the event that any passenger’s luggage is delayed, he or she must submit a written notice of claim to Spring Airlines within 21 days as of the day he or she receives the luggage.
18.4 Unless Spring Airlines has committed fraud, passengers may not file a lawsuit against Spring Airlines should they fail to raise any objection within the time specified in Article 18.2 and 18.3 of the terms hereof.
Article XIX Prescribed Period for Litigation
According to the Montreal Convention, the accuser will lose his or her right to compensation for damages if he or she fails to file a lawsuit within two years as of the day the aircraft arrives at the place of destination, or the day the aircraft is supposed to arrive at the place of destination or the day the carriage ends.
Article XX Other Provisions
20.1 Passengers should also follow other applicable rules and conditions of Spring Airlines in the case of carriage of passengers and passengers’ luggage. Such rules may change and are very important, including provisions on carriage of special passengers, restrictions on use of electronic device, rules on drinking alcoholic beverage on the plane and so forth. Consult Spring Airlines for more information about above mentioned rules and conditions on carriage by air.
20.2 Carriage through airlines among mainland China, Hong Kong, Macau Special Administrative Regions and Taiwan is also subject to the terms hereof.
20.3 The short titles under every clause of the terms hereof are for user convenience only and may not be used to interpret the clause contents.
20.4 The terms hereof are subject to the Chinese version, while other versions written in any other language shall be for reference only.
Article XXI Effect-Taking &Alterations
21.1 These terms and conditions shall take effect on November 27, 2019 and replace the General Terms and Conditions for the Carriage of International Passengers and Baggage.
21.2 Although Spring Airlines tries to keep the consistency in various language versions, the other text versions of these conditions are only for the convenience of a specific customer group to read. If there are inconsistencies or ambiguity between the versions or translations. Please refer to this simplified Chinese version.
21.3 Spring Airlines has the right to change the terms, freight rates and carriage provisions without giving prior notice. However, such alterations do not apply to carriage that has already begun before the alterations are made.
Carrier Name: Spring Airlines Co., Ltd.
Name Abbr.: 9C