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Revision of general conditions for domestic transportation of passengers and luggage of Spring Airlines Co., Ltd


These terms and conditions shall take effect on December 2, 2020 and replace the General Terms and Conditions for the Carriage of Domestic Passengers and Baggage.

 

CONTENTS

Chapter   I General Provisions

Chapter   II Carriage Restrictions & Refusal

Chapter   III Passenger Tickets

Chapter   IV Ticket Price & Taxes

Chapter   V Ticket Booking

 

Chapter   VI Seat Reservation

Chapter   VII Flight Time, Flight Cancellation & Alteration

Chapter   VIII Ticket Changes

Chapter   IX Cancellation Policies

Chapter   X Loss of Passenger Ticket

 

Chapter   XI Overbooked Flights

Chapter   XII Plane Taking

Chapter   XIII Baggage Transportation

Chapter   XIV Passenger Behaviors on Aircraft

Chapter   XV Passenger Services

 

Chapter   XVI Continuous Transport

Chapter   XVII Liability for Damages &Limit of Indemnity

Chapter   XVIII Administrative Procedures

Chapter   XIX Validity and Amendments

 

Chapter I General Provisions

Article 1In order for Spring Airlines Co., Ltd. (hereafter referred to as “Spring Airlines”) to establish and maintain normal transport order of domestic passengers and luggage, improve its transportation management, protect the legitimate interests of passengers, Spring Airlines and other stakeholders, the general terms for carriage of domestic passengers and luggage have been developed (hereafter referred to as “The Terms”) based on relevant laws, regulations and rules.

Article 2 Range of Application

(1) The terms hereof apply to the domestic carriage by air through which Spring Airlines transports passengers, luggage with airplanes and accepts payment for providing such services. Besides the use conditions, contracts and tickets otherwise stipulated on free and special carriage, the general terms also apply to free and special carriage. In the case of inconsistency between the two, special conditions and fare rules take precedence over the terms herein.

(2) Chartered Carriage

Regarding the carriage operated in accordance with chartering agreements, the terms hereof are only applicable to the circumstances where they are quoted in chartering agreements or the terms of chartering tickets.

(3) Sharing Code

Subject to the agreements on code sharing between Spring Airlines and other carriers, the general terms of Spring Airlines only apply to the code sharing flights that actually run by Spring Airlines.

Article 3 The following expressions are used in the terms hereof.

(1) Domestic carriage by air: Refers to carriage by air where the point of departure, scheduled stop and place of destination are all within the People's Republic of China according to the passenger carriage contract.

(2) Carrier: Refers to public air transport enterprise that's engaged in carriage of passengers, luggage or cargos with civil aircrafts, including domestic carriers, carriers from Hong Kong, Macau and Taiwan as well as foreign carriers. “The Actual Carrier” refers to airlines that actually provide air transportation and other services attached. When a bilateral agreement exist, for example, code sharing agreement, the actual carrier may not be the market carrier.

 

(3) Spring Airlines: Spring Airlines is a carrier. Its English name is Spring Airlines Company Limited., or Spring Airlines in English for short. Our two-character and three-letter codes are 9C and CQH, respectively; our IATA code is 089; our websites are www.ch.com, and m.ch.com.

(4) Spring Airlines' Air Transport Regulations: Other provisions on transportation management of passengers and their luggage. They are developed and published by Spring Airlines and only take effect as of the day the passenger tickets are issued, including but not limited to applicable ticket price and conditions for application. 

(5) Sales Agent: Refers to enterprises that are engaged in sales commission of civil air transport.

(6) Authorized Sales Agent of Spring Airlines (hereafter referred to as "Authorized Sales Agent"): Refers to a sales agent that collects agency fee from Spring Airlines and at the same time, is engaged in civil air transport selling operation within Spring Airlines' scope of authorization according to Spring Airlines' commission. Sales agents and other businesses or individuals that have not signed a commissioning agreement with Spring Airlines are not Spring Airlines’ authorized sales agents. Those making inquiries, booking tickets or making payments on behalf of passengers shall be regarded as passengers’ agents.

(7) Ground Service Agent: Refers to enterprises engaged in ground service agency business of civil air transport.

(8) Authorized Ground Service Agent of Spring Airlines (hereafter referred to as “Authorized Ground Service Agent”): Refers to a ground service agent that collects agency fee from Spring Airlines and at the same time, is engaged in offering ground service for civil air transport within Spring Airlines' scope of authorization according to Spring Airlines' commission. 

(9) Passenger: Refers to anyone Spring Airlines allows him/her to take on its plane besides the flight crew.

(10) Group Passenger: Refers to passenger who is a member of a group of 10 or more people sharing the same voyage, date of flight, flight and cabin class and paying group ticket fare.

(11) Child Passenger: Refers to anyone who is at the age of 2 or more but under the age of 12 as of the day when the carriage begins.

(12) Infant Passenger: Refers to anyone who is 14 days or older but under the age of 2 as of the day when the carriage begins.

(13) Seat Reservation: Refers to reservation for seats, cabin classes or luggage weight, volume booked by passengers. 

(14) Booking class: The booking class is determined by passenger information, ticket fare, available services, and change/cancellation policies. Booking classes are defined using a capital letter from A-Z, or a capital letter and a number (e.g. M or P1).

(15) Primary booking class: Equivalent to booking class.

(16) Secondary booking class: Used to define differences within a primary booking class. The passenger services and change/cancellation policies are the same, regardless of the secondary booking class. The secondary booking class is defined by the last letter in the class code (if there is only one letter, there is no secondary booking class). For example, if the booking class is MA, the secondary booking class is A, and the passenger services/change and cancellation policies for class M apply.

(17) Contract Unit of Spring Airlines (hereafter referred to as “Contract Unit”): Refers to any unit or individual that signs seat reservation or ticket contract with Spring Airlines.

(18) Flight: Refers to flight operated according to scheduled air route, date and time by aircraft.

(19) Passenger’s Reservation Sheet: Refers to the business document that passengers need to fill out before booking their tickets so that the carrier or its authorized sales agents may handle their reservation and issue passenger tickets according to the sheet.

(20) Valid Identity Document: Refers to the identity certificate that passengers need to show while they are buying their tickets and checking in per the request of government authorities. Such documents include the following types: for Chinese travelers, resident identification card, temporary identification card, military identification, armed police officer identification, soldier identification, military student identification, identification of military civilian cadre/retired military cadre, and military staff identification; travel document for residents of Hong Kong, Macao and Taiwan; valid passport; residence permit for foreigners; diplomat's identity card, seaman’s card; for minors under 16, residence booklet, student card, birth certificate, or other identity certificate issued by the public security department where the residence is registered.

(21) Passenger Tickets: Refer to vouchers issued by the carrier or its authorized sales agents, which grants the right to ride.

(22) Electronic Tickets: Refer to the valid transport document in electronic form that is sold by Spring Airlines or its authorized sales agents and entitles passengers the right to travel. It's the electronic substitute of paper passenger tickets.

(23) Air Transport E-Ticket Itinerary: Refers to the payment voucher or reimbursement voucher issued by the carrier and its authorized sales agents while passengers are booking their electronic tickets. It also serves as a reminder of passenger’s itinerary. Passengers may obtain air transport e-ticket itineraries for free during the service hours of Spring Airlines' sales department or ticketing counters at airport; where express delivery is required, the corresponding fee shall be borne by the passenger.

(24) Connecting Passenger Tickets: Refer to passenger tickets that cover two or more flights.

(25) Return Passenger Tickets: Refer to passenger tickets that take passengers from one place to another and back to the point of departure via the original route.

(26) Conjunction Tickets: Refer to passenger tickets issued to passengers in conjunction with another set of passenger tickets, and together the two form a single carriage contract.

(27) Day:Refers to calendar day, a period of time divided by UTC time or local time, 24 hours counting from zero o’clock of any day to zero o’clock of the next day. In the terms hereof, Beijing time applies. When it comes to giving notice, the day when the notice is sent does not count; When it comes to confirming the period of validity of passenger tickets, the issuing date of passenger tickets and the day when the flight leaves do not count.

(28) Scheduled Tickets: Refer to passenger tickets with scheduled flight, date of flight and booked seat.

(29) Regular Rate: Refers to the highest rate for economic class seat published by price administration and administrative department in charge of civil aviation that is applicable to regular adult passenger during the application period of the rate. Subject to the rules at the time when any change has been made to the price control method.

(30) Special Ticket Price: Refers to other rate lower than regular rate that comes with certain restrictions for use.

(31) Overbooking: Refers to the circumstance where the number of seats booked for any flight is more than the number of seats actually allowed to be sold.

(32) No-Show: Refers to the circumstance where passengers fail to check in by the time specified or fail to board the plane because their travel documents are not in keeping with relevant provisions.

(33) Missing flight:Refers to the circumstance where passengers fail to catch their flights after checking in at the airport of departure or at any scheduled stop.

(34) Taking Wrong Flight: Refers to the circumstance where the flight taken by any passenger is not the flight specified on his or her passenger ticket.

(35) Luggage: Refers to any necessary or proper items and other personal belongings that passengers take with them to wear, use, or for comfort or convenience. Unless otherwise specified, it includes passengers' checked and unchecked baggage.

(36) Checked Luggage: Refers to the luggage that's been issued a luggage ticket and handed over by the passenger to the carrier to tend.

(37) Unchecked Luggage: Refers to luggage and carry-on items that passengers take into the cabin and look after by themselves under Spring Airlines’ consent. Unchecked luggage should be within the variety, number, weight and volume specified by Spring Airlines.

(38) Carry-On Item: Refers to small pieces of item that Spring Airlines allows passengers to carry on themselves on their flight.

(39) Luggage Ticket: Refers to the component in the passenger ticket that's related to passenger's checked baggage.

(40) Luggage Tag: Refers to the identification tag with number, airport of departure, and airport of destination written on it and tied to or stuck to corresponding checked luggage.

(41) Time of Departure: Refers to the time from passengers’ already boarding to the airplane door’ closing.

(42) Cut-Off Time for Check-In: Refers to the latest time that the airline company specifies when passengers should finish all of their check-in formalities and collect their boarding passes.

(43)Scheduled Stop: Refers to the midway airport that’s listed as a stop on passenger tickets beside the point of departure and place of destination. 

(44) Stopover:Refers to the stop at a certain place during the journey purposely scheduled by the passenger under the carrier's prior consent when he or she is travelling from the point of departure to the place of destination.

(45)Transfer: Refers to the circumstance where passengers transfer to another flight run by the same carrier or other carrier in the middle of their journey while they are travelling from the point of departure to the place of destination.

(46) Loss: Refers to any direct, actual loss happens during the air transport provided by Spring Airlines or any other service associated with the carriage, including any loss caused by death, injury, delay, loss, damage or other reasons. 

(47) Force Majeure: Refers to unforeseeable, inevitable and uncontrollable circumstances.

(48) Change Fee: Refers to the fee charged by Spring Airlines for passengers voluntarily requesting to change their original travel plan, including flight, date, etc. Such charging is subject to the ticket change/refund rules of Spring Airlines.

(49) Fare Difference: Refers to the difference between the original fare and the new one when a passenger requests a voluntary alteration from low fare to high.

(50) Carrier’s Reasons: Refers to the reasons that are attributable to Spring Airlines, such as improper maintenance by air crew, improper flight arrangement, business or crew negligence, etc. However, unforeseeable, uncontrollable or unavoidable events are not deemed as the carrier’s reasons. They include, sudden aircraft malfunction due to unexpected circumstances such as bird strikes, sudden changes in flights due to military activities or government orders, and service suspension due to reasons of a third party such as embargoes, air traffic control, airports, fuel supply or information systems. Any act or omission out of emergency prevention or humanitarian reasons that may harm passengers shall not be seen as the carrier’s reasons as well. Unless otherwise stated, the carrier’s reasons mentioned herein refer to Spring Airlines’ reasons.

(51) Code Sharing Flight refers to flight that use two or more airlines’ codes.

 

Chapter II Carriage Restriction & Refusal

Article 4 Restriction on Carriage

(I) Passengers who need special care and can only be transported under certain conditions due to their physical or mental conditions, including unaccompanied minors, infants, sick and disabled passengers, pregnant women, the blind, deaf-mute, criminals or suspects and so forth. Only when Spring Airlines’ air transport provisions are met can such passengers be transported under Spring Airlines’ prior consent and special arrangement as occasion requires. Consult Spring Airlines for relevant transportation provisions and conditions mentioned above.

(II) Restriction on Number of Passengers: For safety concerns, Spring Airlines puts a limit on the number of passengers for every flight based on airplane model. The upper limit for the number of passengers on Airbus A320 or A321 is 5.

Article 5 Refusal of Carriage

Spring Airlines may refuse to transport any passenger and his or her luggage for safety concerns or based on reasonable judgment in any of the following circumstances:

(I) When such transportation is prohibited by China's relevant laws, regulations, and acts;

(II) When passengers' behavior, age, mental or physical conditional is not suitable for air travel, or may cause any danger or harm to themselves or other people or property;

(III) When passengers fail to observe the provisions of China's relevant laws, regulations, government regulations as well as other normative documents, or fail to follow Spring Airlines' relevant provisions;

(IV) When passengers refuse to go through security check;

(V) When passengers fail to pay the applicable ticket price, expenses, or fail to honor their credit payments with Spring Airlines or fulfill guarantees;

(VI) When passengers fail to show their valid travel documents;

(VII) When the tickets presented by the passengers are proved to be illegally acquired, or not purchased from Spring Airlines or its authorized agent, or have already been reported lost or stolen, or counterfeit, or altered;

(VIII) When the person who shows the passenger ticket is not the one whose name is filled in Colum "Passenger Name";

(IX)When it's proven that the seat reservation record associated with the passenger ticket presented by any passenger is invalid;

(X) When passengers fail to follow Spring Airlines' instructions on safety or security issues;

(XI) When passengers fail to follow the smoking ban or electronic device ban on the plane;

(XII) When passengers have records of bad behaviors on flights and Spring Airlines has every reason to believe that such behaviors may happen again, or the passengers have threatened to commit sabotage, violence or other bad behaviors against Spring Airlines or its employees, and Spring Airlines has every reason to believe that such threat may take place.

Article 6 Arrangements for passengers who have been declined carriage

Spring Airlines shall handle passengers who have been declined according to the following rules:

(I) Tickets of passengers who fall under the circumstance described in Paragraph 1, Article 5 of the terms hereof will be handled as involuntary refund described in Article 36 of the terms hereof.

(II) Tickets of passengers who fall under the circumstances described in Paragraph 2, 3, 4, 10, 11 and 12 of Article 5 of the terms hereof will be handled as voluntary refund described in Article 37 of the terms hereof.

(III) As for those who fall under the circumstance described in Paragraph 5 of Article 5 of the terms hereof, according to Paragraph 2 of Article 11, they will have to make up the fare or tax shortage or be handled as voluntary refund described in Article 36 of the terms hereof and get a refund for the tickets they already paid for.

(IV) Passengers who fall under the circumstance described in Paragraph 6, Article 5 will have to change their flight, and date voluntarily as described in Article 37 of the terms hereof or be handled as no-show described in Article 55.

(V) As for passengers who fall under the circumstances described in Paragraph 7, 8 and 9 of Article 5, Spring Airlines reserves its right to withhold their passenger tickets and may seek help from relevant authorities when necessary.

 

Chapter III Passenger Tickets

Article 7 General Provisions

(I) Passenger tickets are the preliminary evidence for the formation of carriage contract between Spring Airlines and the passenger specified on the passenger tickets.

(II) After the passenger has paid the fare in full as per Spring Airlines regulations, the carrier or its authorized sales agents shall issue an air ticket to the passenger.

(III) Passenger ticket is nominative. Spring Airlines provides transportation service for the passenger indicated on the ticket, and the passenger should present corresponding valid ID documents as regulated by the carrier.

(IV) Passenger tickets are non-transferrable.

(V) Passenger tickets may not be altered. Altered passenger tickets are invalid.

(VI) Requirements for Using Passenger Tickets

1. Passenger holding an electronic ticket may not be checked in unless he or she shows the same valid ID used at the time of booking.

2. Connecting tickets must be used in accordance with the voyage listed on the passenger tickets and starting with the airport of departure. Passengers shall not end their trip early at their scheduled stops without Spring Airlines’ consent.

3. The passenger tickets must be specified on every flight coupon and Spring Airlines will not accept any flight coupon before the seat and date are finalized. For passenger tickets with no booked seat, Spring Airlines should make seat reservation for the passenger according to the passenger's application, applicable ticket price and the seat availability on the flight the passenger applies for.

4. Passengers should finish all of the trips listed on their passenger tickets before they expire.

5. Scheduled tickets only apply to passenger tickets with specified carrier, date of flight, flight no. and cabin class.

Article 8 Ticket Validity

The validity of regular-price ticket is one year as of the day the ticket holder starts travelling; if none of the tickets are used, the validity of the tickets are one year as of the day the tickets are issued.

The validity of special-price tickets is subject to the air transport regulations of Spring Airlines.

Ticket validity starts as of the day the journey begins or zero o'clock the day after the passenger tickets are issued to zero o'clock the day after the expiration date.

 

Article 9 Extension of Ticket Validity

(I) In the event that any passenger fails to travel within the validity of his or her passenger ticket due to any of the following reasons that are Spring Airline's fault, his or her ticket will be extended to first flight on which Spring Airlines is capable of providing a seat according to cabin class he or she already paid for:

1. When the flight on which the passenger has already made a seat reservation is cancelled;

2. The scheduled stops of the flight cancelled contain the passenger's point of departure, destination or stopovers;

3. When Spring Airlines fails to properly fly according to flight schedule;

4. When Spring Airlines makes the passenger miss the connecting flight on which he or she has already booked a seat;

5. When Spring Airlines replaces the passenger's cabin class;

6. When Spring Airlines fails to provide the seat that the passenger has already booked.

(II) Under the circumstance where Spring Airlines fails to provide seats for regular-price ticket holders or special-price ticket holders who enjoy the same validity as regular-price ticket holders according to the cabin class of the tickets when they are making seat reservations, the validity of their tickets may be extended to the first flight on which Spring Airlines is capable of providing a seat according to cabin class they already paid for, though the extended period shall be no more than seven days.

(III) If any passenger fails to travel within the validity of his or her ticket due to illness, unless there're other rules on the ticket price he or she already paid for, Spring Airlines will extend his or her ticket to the day when he or she is capable of travelling again according to his or her medical certificate, or after the aforementioned day, to the earliest flight of Spring Airlines with available seats in the class equivalent to the fare that the passenger already paid for. The patient should provide the certification materials required for refund due to illness, as specified in Article 37 (V). In this case, Spring Airlines may also extend the ticket of no more than one accompanying passenger.

(IV) Under the circumstance where any passenger passes away during the trip, his or her companion's ticket may be altered by extending the period of validity. In the event that a passenger's direct relative passes away during the trip, the ticket of the passenger may also be extended in validity. However, such alteration shall not be made before a death certificate is received and the extended period shall not be longer than 45 days as of the date of death.

 

Chapter IV Ticket Price & Taxes

Article 10 Applicability of Ticket Price

(I) The ticket price only applies to the carriage by air from the airport of departure to the airport of destination. It doesn't include the surface transport between the airport and downtown or between airports.

Tax and fees required by the government or relevant authorities as well as fees that the airport operator or carrier charges upon approval of the government or relevant authorities are not included in passenger ticket price. Such taxes or fees shall be paid by passengers.

Fuel surcharges and the Civil Aviation Development Fund are charged and collected by the carrier in accordance with national regulations. Infant passengers who do not occupy a seat and have purchased tickets at 10% of the regular adult rate are exempt from fuel surcharges, and children passenger are charged at 50% of the regular fuel surcharge on adults.

(II) Passenger ticket price is the applicable price on the day any passenger purchases his or her ticket. After the ticket is sold, the fare shall not be changed even if the ticket price has been readjusted.

(III) The ticket price published by Spring Airlines applies to direct flights. In the event that any passenger demands to stop by or transfer to other flights, the ticket price should be calculated by adding the actual segments together.

(IV) Special-price ticket holders should follow various conditions that come with such special price.

Article 11 Payment of Ticket Fare

(I) Passenger should pay for his or her ticket in the currency and mode required by the government. Unless the passenger has reached any agreement with Spring Airlines, all ticket fares should be paid in cash.

(II) Under the circumstance where the fare collected is inconsistent with the applicable ticket price or where there’s mistake in the calculation, relevant passenger should make up the shortage or Spring Airlines should return the overcharged money to the passenger in accordance with Spring Airlines' air transport regulations.

(III) Except for special offers, the unit of all ticket prices is 10 yuan; any other expenses Spring Airlines charges or pays are all in Renminbi and the mantissa shall be always rounded off. 

Article 12 Special Ticket Price

(I) Disabled veterans and the people's police who are disabled while on duty and disabled fire fighters may buy plane tickets at 50% of the regular adult rate for the same flight by showing their Disabled Veteran's Certificate of the People's Republic of China and Disabled Police Certificate of the People's Republic of China and National Comprehensive Disabled Fire Fighter Certificate respectively. Disabled veterans, people's police, and fire fighters are allowed to purchase tickets with applicable fares other than the special tickets specified above, but they shall comply with corresponding use conditions.

(II) The rate for children is 50% of the regular adult rate for the same flight and there will be a seat for every child.

(III) The rate for infants is 10% of regular rate and there's no separate seat for infants; you may buy a child ticket if your baby needs a separate seat. Every adult passenger is allowed to take one baby for free and the extra babies will be charged as children.

(IV) Ticket price for passenger using stretcher/oxygen: The price is comprised of two parts, the ticket fare and the surcharge for stretcher/oxygen use. Stretcher passengers are not charged for the use of stretchers, while for use of oxygen, passengers are charged according to the number of oxygen tanks used:

(1) Ticket fare: Refer to the regular adult rate in economy class; special tickets or discounts (except for children) are inapplicable.

(2) Surcharge for stretcher/oxygen use: For the segment(s) where a stretcher is used, the passenger have to pay for the seats occupied by the stretcher, at 100% of the regular adult rate in economy class; for a passenger using oxygen, he or she shall pay a surcharge based on the number of oxygen tanks used.

(3) For companions of the passengers using stretcher/oxygen, separate tickets shall be purchased at class fares published for sale.

(V) Special Offer Tickets. The conditions for special offer tickets sold on Spring Airlines' websites, www.ch.com and m.ch.com, are subject to the rules published on the websites.

(VI) Group passenger ticket price applies to passengers defined in Paragraph 10, Article 3 of the terms hereof. Passenger who buys infant, child tickets shall not be counted toward the total number of group members. Group-ticket holders should follow Spring Airlines' special provisions.

Article 13 Special ticket price may come with conditions that restrict or waive passengers' right to endorse, alter or return their tickets. Passengers are encouraged to choose ticket price that suits their needs.

 

Chapter V Ticket Booking

Article 14 Means of Ticket Booking

Passengers may buy their tickets at Spring Airlines' websites, ticket offices owned by Spring Airlines or ticket offices of Spring Airlines' authorized sales agents.

Article 15 Rules on Ticket Booking

(I) Passengers should make truthful declaration of important information such as valid ID, contact number in accordance with Spring Airlines' provisions while buying tickets. Passengers must fill out the Seat Reservation Form when they are buying tickets from ticket offices owned by Spring Airlines or ticket offices of Spring Airlines' authorized sales agents.

(II) Valid ID documents should be provided while buying child or infant tickets.

(III) Infants and children under the age of 12 must be accompanied by an adult at the age of 18 and above, and with full capacity for civil conduct. Children at the age of over 5 yet below 12 must apply to Spring Airlines as an unaccompanied minor, and are only allowed to book tickets with Spring Airlines’ consent. Spring Airlines does not carry infants less than 14 days old.

(IV) Passengers under restricted transport should provide Spring Airlines with relevant evidence and may not buy any ticket without Spring Airlines' consent.

(V) The carrier and its authorized sales agents have the responsibility to inform passengers who buy the code sharing flight ticket about the nature of the flight, the market carrier and the actual carrier.

Article 16 Every passenger should hold his or her own passenger ticket.

Article 17 Spring Airlines and its authorized sales agents should sell one-way, connecting or return tickets according to passengers' demands.

Article 18 There should be clear information on passenger services during flight delay and cancellation in various ticket booking links such as Spring Airlines' ticket offices or websites.

 

Chapter VI Seat Reservation

Article 19 Spring Airlines should provide seats according to the seat classes that the passengers booked.

Article 20 The passenger will go to the designated counter by the airline to check in after ordering the fixed the seat with the original valid ID. Passengers are obligated to ensure that the ID used for ticket booking is the same as the one used for check-in.

     Regular tickets have been reserved at the same time when the tickets are purchased from Spring Airlines.

Article 21 Only after passengers pay for their tickets in accordance with the procedure and time frame specified by Spring Airlines and get the confirmation from Spring Airlines or its authorized sales agents can the reservation be deemed finalized; any reservation that has not be confirmed by Spring Airlines or its authorized sales agents may not be deemed as finalized.

Article 22 Under the circumstance where connecting- or return-ticket holders fail to catch the flight they have ready booked or fail to tell Spring Airlines to keep the onward or return flight specified on their tickets, Spring Airlines has the right to cancel the passengers’ reservations for the follow-up flights. However, if the passengers have informed Spring Airlines beforehand, their reservations shall still remain valid.

Article 23 Passengers must provide accurate and complete personal information (such as valid identity information, address, phone number, etc.) to Spring Airlines for seat reservation and service arrangements. Meanwhile, passengers authorize Spring Airlines to keep their personal information and pass such information on to relevant departments of Spring Airlines, other relevant carriers or providers or relevant services. 

Article 24 Spring Airlines may specify the beginning and end of the time frame for seat reservation based on its actual operation and may temporarily stop accepting reservation for any flight if necessary.

Article 25 Group passengers should purchase their tickets within the specified or previously agreed time frame after making their seat reservations, otherwise Spring Airlines won't hold the seats for them.

 

Chapter VII Flight Time, Flight Cancellation & Alteration

Article 26 Flight Time

(I) Spring Airlines will try its best to transport its passengers and luggage according to the flight schedule that takes effect as of the day the travel begins. However, the flight time or plane model specified in the flight schedule or timetables displayed in other places is subject to changes between the day of announcement and the date when the travel begins. Such flight time and plane model are neither guaranteed by Spring Airlines, nor a constituent part of the contract of carriage between Spring Airlines and passengers.

(II) Spring Airlines shall not be held responsible for any mistake or omission in the Flight Schedule or other published flight timetables, unless such loss is caused by Spring Airlines' deliberate rash action or non-action when it already knows that it may result in loss for the passengers. Spring Airlines shall assume no responsibility for the interpretations of the departure, arrival time, date or flight made by its representative, employee or agent, either.

(III) Before accepting passengers’ booking, Spring Airlines will inform passengers of the flight time valid at the time of booking and indicate it on passenger tickets. After such tickets are sold, Spring Airlines may change the flight schedule at its discretion. In this case, if the passenger provides Spring Airlines with valid contact information, Spring Airlines shall notify him or her of the change of flight schedule. Where the passenger does not accept such change, and Spring Airlines cannot arrange alternative flights he or she accepts, the passenger may apply for a refund as per Article 36 Involuntary Refunds. In case of an involuntary alteration, if the passenger requests a change or refund due to his or her own reasons after confirming an alternative flight, the request shall be deemed a voluntary alteration or refund and handled in accordance with applicable regulations.

 

Article 27 Flight Cancellation & Alteration

Under any of the following circumstances, Spring Airlines may change the plane model or cancel, suspend, alter, delay or postpone any flight as per regulations without giving prior notice:

(I) In order to follow China's laws, government regulations and orders;

(II) In order to ensure flight safety;

(III) For other uncontrollable reasons.

Article 28 Under any of the circumstances described in Article 27, Spring Airlines fails to provide passengers with seats (including cabin class) that they have already booked, or fails to land in the passengers' scheduled stops or destination, or cause the passengers to miss their connecting flights that they have already booked due to flight cancellation or delay, Spring Airlines will take the passengers' reasonable needs into account and take one of the following measures:

(I) Arrange follow-up Spring Airlines flights with available seats for the passengers;

(II) Change the voyage listed on the original tickets, carry the passengers to their destination or scheduled stops on Spring Airlines' flights, and return the difference between the fares, excess baggage charges and other service fees to the passengers and passengers will not be asked to make up for the shortage.

(III) Handle the passengers as involuntary refunds described in Article 36 of the terms hereof.

Article 29 Services for Passengers whose flights are delayed, or cancelled

Spring Airlines should handle passengers whose flights got delayed, or canceled according to Article 85, 86, 87, 88 and 89 of the terms hereof, respectively.

 

Chapter VIII Passenger Ticket Alteration

Article 30 In the event that any passenger intends to alter his or her flight, date, cabin class after booking the ticket, Spring Airlines and its authorized sales agents should actively handle the passenger's demand according to its actual capability.

Article 31 Involuntary Alteration

Involuntary alteration refers to a passenger's request for change due to flight cancellation, advancement, departure delay, voyage change, or the carrier’s failure to offer him or her the original seat.

(I) Where the flight is cancelled or delayed for over 3 hours, the change shall be deemed as an involuntary alteration and handled free from a change fee.

(II) For passengers taking Spring Airlines flights, in case of flight cancellation, advancement, departure delay, change, misconnection, or the carrier’s failure to provide passengers with the seats previously booked due to weather, air traffic control and other uncontrollable or unforeseeable factors not caused by Spring Airlines, it shall consider the reasonable needs of passengers and take one of the following measures:

(1) Arrange follow-up flights with available seats for affected passengers in priority;

(2) Change the voyage listed on the original tickets, carry the passengers to their destination or scheduled stops on Spring Airlines' flights, and return the difference between the fares and excess baggage charges to the passengers and passengers will not be asked to make up for the shortage, if any. But the difference between taxes, ground transportation fees and other service fees arising therefrom shall be paid by the passengers.

(III) For passengers taking Spring Airlines flights, in case of flight cancellation, advancement, departure delay, change, misconnection, or the carrier’s failure to provide passengers with the seats previously booked due to Spring Airlines’ reasons, it shall consider the reasonable needs of passengers and take one of the following measures:

(1) Arrange follow-up flights with available seats for affected passengers in priority;

(2) Change the voyage listed on the original tickets, carry the passengers to their destination or scheduled stops on Spring Airlines' flights or by other means of transportation agreed by both sides, and return the difference between the fares, excess baggage charges and other service fees to the passengers and passengers will not be asked to make up for the shortage, if any.

(IV) Unless otherwise agreed, requests for involuntary alteration should be made before the time of departure for the first follow-up flight on which Spring Airlines is able to offer empty seats. Passengers applying for involuntary alterations not within the above mentioned time will be handled as involuntary refund described in Article 36 of the terms hereof.

Article 32 Carrier Alteration

Passengers who intend to change their carriers voluntarily after buying their tickets will be handled as voluntary refunds described in Article 37 of the terms hereof. Passengers who intend to change their carriers due to any of the reasons listed in Paragraph 1, Article 37 of the terms hereof will be handled as involuntary refunds described in Article 36 of the terms hereof.

Article 33 Voluntary Alterations

(I) Under the circumstance where any passenger who intends to change his or her flight and/or date after buying the ticket, unless it's otherwise specified in Paragraph 2, 3, 4 and 5 in the clause hereof, carry out according to the current voluntary change rules of Spring Airlines.

(II) Disabled veterans and the people's police who are disabled while on duty and disabled fire fighters who have booked a ticket with a 50% discount on regular adult rate by presenting the Disabled Veteran's Certificate of the People's Republic of China, the Disabled Police Certificate of the People's Republic of China, and the National Comprehensive Disabled Fire Fighter Certificate may change their tickets for free. For such passengers described above who have booked a discounted ticket in other class cabins as published by Spring Airlines, ticket change shall be handled as per the rules applicable to corresponding class cabins.

(III) Infant passengers who do not occupy a seat and have booked a ticket with a 10% discount on regular adult rate may change their tickets for free.

(IV) For child passengers who have booked a ticket with a 50% discount on regular adult rate, ticket alteration shall be handled as per the rules applicable to the cabin Y in Regular Class; for child passengers who have booked a ticket in other class cabins, a change fee must be paid according to the rules applicable to adult tickets.

(V) Unless otherwise specified by Spring Airlines on specific products, passengers holding group tickets shall change their tickets as per the rules applicable to corresponding class cabins.

(VI) Where an alteration is made from a low rate to a high one, the passenger shall pay for the difference and a change fee required by applicable use conditions; where an alteration is made from a high rate to a low one, the original ticket shall be cancelled as per rules on a voluntary refund, and then the passenger should purchase a new ticket.

(VII) Unless otherwise specified in applicable use conditions, change fees and the fare difference are calculated based on the price indicated on the passenger ticket.

 

Chapter IX Refunds

Article 34 In the event that Spring Airlines fails to provide the carriage in accordance with the carriage contract or that the passenger voluntarily intends to alter his or her travel arrangement, Spring Airlines should refund all of or part of the passenger ticket that hasn’t been used according to relevant regulations in the chapter hereof.

Article 35 General Provisions on Refunds

(I) In the event that Spring Airlines fails to provide carriage service according to relevant carriage contract due to any of the reasons listed in Paragraph 1, Article 9 of the terms hereof, passengers who demand refund shall be handled as involuntary refunds as described in Article 36 of the terms hereof.

(II) Passengers who demand refunds because they voluntarily intend to change their travel arrangement shall be handled as described in Article 37 of the terms hereof.

(III) Passengers should fill out Spring Airlines’ refund form should they intend to get refunds for their tickets. If the passenger has printed the air transport e-ticket itinerary, the original e-ticket itinerary must be returned to Spring Airlines.

Article 36 Involuntary Refunds

Involuntary refund refers to a passenger's request for refund due to flight cancellation, advancement, departure delay, voyage change, or the carrier’s failure to offer him or her the original seat.

(I) Requests for refunds due to flight cancellation or delay over three hours shall be handled as voluntary refunds: if the ticket is unused, the ticket fare and taxes paid will be refunded in full without a refund fee; if the ticket has been partially used, the amount to be refunded equals the ticket fare paid by the passenger minus the fare of the used segment, at the same discount rate as that applied to the original fare paid, though it shall not be more than the full fare paid for the original ticket. 

(II) In the event that a flight lands in an unscheduled airport, and it gets cancelled for the day or has been delayed for three hours and more, and a passenger demands refund in this case, the ticket fare for the segment from the landing airport to the airport of destination shall be returned to the passenger according to the class of the passenger's ticket, though the refund shall not be more than the full fare paid for the original ticket.

(III) Under the circumstance where a flight lands in an unscheduled airport, yet it is not cancelled for the day or has not been delayed for three hours or more, and a passenger intends to suspend or terminate his or her travel, the ticket fare for the unused segment(s) shall not be refunded, and the remaining segment(s) will be cancelled.

(IV) After a passenger voluntarily changes his or her flight and pays a change fee and the fare difference, in case of irregularities of the changed flight, and the passenger requests a refund, which meets the conditions for an involuntary refund, the fare and taxes will be refunded in full, but the paid change fee will not be returned.

Article 37 Voluntary Refund

(I) Unless otherwise specified in Paragraph 2, 3, 4, 5, 6 and 7 in the article hereof, carry out according to the current voluntary change rules of Spring Airlines:

Note: The airport construction fee and bunker adjustment surcharge already charged will also be refunded along with the ticket fare.

(II) Disabled veterans and the people's police who are disabled while on duty and disabled fire fighters who have booked a ticket with a 50% discount on regular adult rate by presenting the Disabled Veteran's Certificate of the People's Republic of China, the Disabled Police Certificate of the People's Republic of China, and the National Comprehensive Disabled Fire Fighter Certificate may refund their tickets for free. For such passengers described above who have booked a discounted ticket in other class cabins as published by Spring Airlines, ticket refund shall be handled as per the rules applicable to corresponding class cabins.

(III) Infant passengers who do not occupy a seat and have booked a ticket with a 10% discount on regular adult rate may refund their tickets for free.

(IV) For child passengers who have booked a ticket with a 50% discount on regular adult rate, ticket refund shall be handled as per the rules applicable to the cabin Y in Regular Class; for child passengers who have booked a ticket in other class cabins, a refund fee must be paid according to the rules applicable to adult tickets.

(V) Passengers who demand refund due to illness need to provide Spring Airlines with a diagnosis proof and bill issued by county-level or above medical institution before the specified time of departure of the flight and will not be charged refund fee (including) that is not suitable for flight and stamping during the flight period, the medical bills and the passenger's ID of 50 yuan or more printed by the hospital computer are exempted from the refund fee. Such passengers should be photographed together with the above materials while holding them in hand one by one, and then provide all the photos to Spring Airlines before the scheduled departure time of the flight. If the accompanying person of the sick passenger requests a refund, he/she must attach a copy of the ticket of the sick passenger and the relevant certificate, then go through the refund procedure with the sick passenger at the same time, exempting the refund fee, but no more than one person, while the others will be handled as voluntary refunds.

(VI) Connecting- and return ticket holders will be charged refund fees for various segments as involuntary refunds described in Paragraph 1, Article 37of the terms hereof and Spring Airlines' relevant operation regulations.

(VII) In the event that passengers voluntarily end their journey at any scheduled stop of the flight, the ticket fare for their unused segments may not be refunded.

(VIII) Unless otherwise specified in applicable use conditions, refund fees are calculated based on the price indicated on the passenger ticket.

Article 38 Group Passengers

Unless otherwise specified by Spring Airlines on specific products, passengers having purchased group tickets shall refund their tickets as per the rules applicable to corresponding class cabins.

Article 39 Time Limit for Refunds

Passengers should inform Spring Airlines before their tickets expire should they intend to get refunds. Otherwise Spring Airlines has the right to deny their request.

Article 40 Location for Refunds

To request a refund, passengers may contact the office where the ticket is issued or refer to Spring Airlines’ direct channels, except for special tickets, which are subject to other restrictions on the location for refunds. Spring Airlines’ direct sales channels include its direct ticket offices, customer service hotline 95524, and official online channels (website, mobile APP, mini-program). Passengers who have made payments with cash or via a POS machine have to make refunds at the office where the ticket is purchased.

Article 41 Refund Method

 Spring Airlines will return the ticket fare to the passengers in the same way they pay for the tickets. In the event that the passengers pay for the tickets with credit card or debit card, Spring Airlines has the right to return the money to the original card the tickets are paid with within 30 workdays.

Article 42Payee of Refund

(I) Spring Airlines has the right to refund the ticket for the passenger whose name is on the passenger ticket only.

(II) Under the circumstance where the passenger specified on the ticket is not the one who paid for the ticket and there are restrictions for refund listed on the ticket, Spring Airlines should return the ticket fare to the payer or the person specified by the payer according to the restrictions for refund.

(III) Passenger who demands refund should show his or her valid ID: if the payee of refund is not the passenger specified on the ticket, valid IDs of both the passenger and the payee are required.

(IV) Spring Airlines will return the ticket fare to the person who holds the original copy of the e-ticket itinerary and meets the provisions in Paragraph 1, 2 and 3 of Article 42. It shall be deemed as legitimate refund and Spring Airlines will also be absolved from its responsibility.

 

Chapter X Loss of Passenger Ticket

Article 43 Report the loss of missing passenger tickets

(I) In the event that the air travel e-ticket itinerary is lost or damaged. If the passenger needs to apply for a refund, it should apply for a loss report to Spring Airlines in writing.

(II) Passengers need to show their valid IDs when reporting their loss; if the applicant is not the passenger himself or herself, valid IDs of both the passenger and the applicant, as well as other materials and certificates required by Spring Airlines must be presented, so is a written application. 

(III) Under the circumstance where all or part of any passenger's ticket has already been used or refunded by someone else before the passenger reports his or her loss, Spring Airlines shall not be held responsible.

Article 44 Rebooking Tickets

In the event that the passenger lost the air ticket e-ticket itinerary, and the printed e-ticket itinerary was lost due to the passenger's reason. According to the “Administrative Measures for Airline E-ticket Itinerary”, it will not be printed. If the passenger loses the air ticket e-ticket itinerary, they do not have to re-purchase the ticket and may complete his or her journey with a valid ID.

Article 45 Refunds for lost tickets

(I) In the event that the itinerary/receipt is lost, the passenger should contact Spring Airlines to go through the refund procedure and pay the corresponding refund fee 7 working days after submitting the Lost Ticket Reimbursement/Refund Application yet within 3 months after the submission.

Article 46 Termination of Ticket Loss Report

(I) Any passenger who finds the original copy of his or her ticket within the period of validity after reporting his or her loss may go to Spring Airlines' ticket office or contact its customer service for termination of ticket loss report.

(II) Passenger who applies for termination of ticket loss report should provide the staff of Spring Airlines with: a photocopy of the passenger's valid ID, the original copy of the application for ticket loss and the lost ticket recovered.

 

Chapter XI Passenger Ticket Overbooking

Article 47 Compensation for Overbooking

(I) In order to meet the travel demands of more passengers, Spring Airlines may oversell certain flights that are likely to have spare seats just so that more passengers can catch their desired flights.

(II) In the case of overbooking and the flight is unable to meet the demand of the passengers who have already made seat reservations, Spring Airlines will first consult those who are willing to take the follow-up flight or cancel their trip. Under the circumstance where there are not enough volunteers, Spring Airlines will deny some passengers the right to board the plane.

(III) Spring Airlines will compensate passengers who fail to take the original flight due to overbooking in the following ways:

1. Cancelation Compensation: Passengers who wish to cancel their ticket will receive 200 RMB compensation. The cancellation fee will not apply.

Changing Compensation: Compensation is determined based on the original fare and the length of the delay (the difference between the scheduled departure time of the original flight and the actual departure time of the replacement flight):

Delays of less than 2 hours: 20% of the original fare or 200 RMB, whichever is higher.

Delays of 2–4 hours: 40% of the original fare or 400 RMB, whichever is higher.

Delays of 4–8 hours: 60% of the original fare or 600 RMB, whichever is higher.

Delays of more than 8 hours: 100% of the original fare or 800 RMB, whichever is higher.

Compensation will be rounded to the nearest whole number.

2. Passengers who choose to refund their tickets will be handled as involuntary refunds and will not be charged refund fees; passengers who choose to take Spring Airlines' follow-up flight will be handled as voluntary refunds and will not be charged alteration fee.

(III) Under the circumstance where Spring Airlines is unable to provide any flight that leaves on the same day, after getting the passengers' consent, Spring Airlines may endorse them to other carrier's flight that leaves on the same day and the endorsement fee shall be borne by Spring Airlines.

(IV) In the case of overbooking of connecting flights, cash compensation is available for oversold segments according to above mentioned provisions. Services such as free alteration, refund and board and lodging may be arranged for the follow-up segments according to the passengers' schedule.

(V) In the event that the time of the follow-up flight is over 4 hours (included) later than the original flight and delay to the local time of 22:00 pm, Spring Airlines will arrange free standard room with washing facilities for passengers, offer free surface transportation between the airport and the hotel and help the passengers with their check-in procedures.

Article 48 In the case of flight overbooking, priority will be given to passengers in the following order:

(1) Passengers traveling on urgent state business, including accompanying passengers.

(2)Passengers with special needs for whom Spring Airlines has made prior arrangements

(3)Group passengers

(4)Passengers with a confirmed seat on a connecting flight with a short connection time.

(5)Passengers with proof of an urgent need to travel (e.g. passengers whose visa is about to expire).

Article 49 Ticket offices and ticket websites of Spring Airlines should put up a notice of overbooking or provide relevant querying channels. In principle, the terms in Section 11 (Overbooked Flights) are consistent with the Spring Airlines Policy on Overbooked Flights published on the Spring Airlines website. Please refer to the Spring Airlines Policy on Overbooked Flights for matters not mentioned herein. In the event of a conflict between these two documents, the terms in the Spring Airlines Policy on Overbooked Flights shall apply.

Chapter XII Plane Taking

Article 50 General Provisions

(I) Passengers should arrive at the airport within the time frame prescribed by Spring Airlines to complete all their check-in formalities such as having their tickets and luggage checked and collecting their boarding passes by their passenger tickets and valid IDs.

(II) In the event that any passenger fails to make it to Spring Airlines’ check-in counter or get ready for the trip, Spring Airlines may cancel the seat booked by the passenger just so that the flight will not be delayed. Spring Airlines shall assume no responsibility for the passenger’s loss and any expense caused thusly.

(III)The time when Spring Airlines starts checking in passengers is usually no later than 90 minutes before the flight’s time of departure and the cut off time for check-in is 45 minutes before the flight’s time of departure. However, the cut off time may vary from airport to airport so passengers should follow the rules of each airport. Passengers who buy code sharing flight ticket should be informed the location of check in counter of the actual carrier. Passengers should arrive at the counter early enough to check in.

(IV) Spring Airlines and its ground service agents should open up the check-in counter on time to take the passengers’ effective flight certificate in accordance with relevant regulations, and check them in without delay. Passengers, their luggage and free carry-on items must go through security check before boarding.

(V) Passengers should wait at the boarding gate before the time specified by Spring Airlines, as indicated on the boarding pass.

(VI) For passengers who fail to follow Paragraph (V) of this article to board the plane before the specified time or the cabin door is closed, Spring Airlines will cancel the passengers’ seats and will not be liable for any losses incurred to the passengers.

Article 51 Seat Arrangement on Board

(I) Spring Airlines will try its best to arrange seats as requested by passengers in advance, but does not guarantee to provide seats as completely designated by passengers.

(II) For flight safety, the seats at the emergency exits of the aircraft are arranged by Spring Airlines.

(III) Spring Airlines reserves the right to allocate or re-allocate seats on the plane for operational, safety or security needs, even after passengers have boarded and/or been seated.

Article 52 Spring Airlines has to right to decline any passenger who is not allowed to fly according to China’s relevant regulations. And the tickets they purchase will be handled as voluntary refunds described in Article 37. 

Article 53 No-Show

Any passenger demands alteration or refund after missing his or her flight shall be handled as voluntary alteration described in Article 33 or voluntary refund described in Article 37.

Article 54 Missing Flight

(I) Missing flight caused by passenger’s own fault shall be handled as no-show described in Article 53.

(II) In the event that any passenger misses his or her flight due to Spring Airlines’ fault, Spring Airlines will arrange for the passenger to take the follow-up flight possible as early as possible. If the passenger wants to refund his or her ticket in this case, it shall be handled as involuntary refund described in Article 36 of the terms hereof.

Article 55 Taking Wrong Flight

(I) In the event that any passenger takes the wrong flight, Spring Airlines should arrange for the passenger to take the follow-up flight to head to the destination specified on his or her ticket as early as possible. However, the passenger will not be asked to return the overcharge nor demanded payment for the shortage. In the event that the passenger intends to end his or her trip at the wrong arrival airport, he or she will not be asked to return the overcharge nor demanded payment for the shortage either.

(II) Under the circumstance where any passenger takes the wrong flight due to Spring Airlines’ fault, Spring Airlines should arrange for the passenger to take the follow-up flight to head to the destination specified on his or her ticket as early as possible. And the passenger will be handled as involuntary refund described in Article 36 of the terms hereof should he or she want to refund his or her ticket.

 

Chapter XIII Luggage Transportation

Article 56 General Provisions

Spring Airlines accepts luggage that contains items in keeping with Paragraph 35, Article 3 of the terms hereof only.

Luggage transported by Spring Airlines is divided into checked luggage and unchecked luggage according to the responsibility for transportation.

State prohibited articles, articles restricted for transport, dangerous goods as well as other items that smell or may stain the plane shall not be deemed as luggage or secretly carried in checked luggage. Spring Airlines may refuse to accept or stop the carriage of such items should it find any while collecting the luggage or during transportation.

Article 57 Items that may not be transported as luggage

The following items may not be deemed as luggage or secretly carried in checked luggage, nor taken into the cabin:

(I) Hazardous Article

1.Locked luggage containing dangerous goods (e.g. lithium batteries and/or fireworks). This includes briefcases, safes, and other luggage secured with a password or security features (with the exception of luggage that meets the requirements in DGR 2.3.2.6).

2.Lighters containing unabsorbed liquid fuel (other than liquefied gas), lighter fuel, and lighter refills. 'Strike-anywhere' matches are not permitted.

3.Explosives, detonators, pyrotechnic material, or replicas/imitations of these items.

4.Flammable or explosive substances, including compressed and liquefied gas, flammable liquids and solids, spontaneously combustible substances, water-reactive substances, and organic/inorganic oxidants.

5.Toxic substances, including cyanide and toxic pesticides.

6.Corrosive substances, including sulfuric acid, hydrochloric acid, nitric acid, batteries containing liquid electrolyte, sodium hydroxide, and potassium hydroxide.

7.Radioactive materials, including radioisotopes and other radioactive substances. When carried by staff members of the Organization for the Prohibition of Chemical Weapons (OPCW) on official travel as carry-on or checked baggage, instruments containing radioactive material exceeding the radioactivity limits specified in Table 2-12 of the Technical Instructions For The Safe Transport of Dangerous Goods by Air issued by the International Civil Aviation Organization (e.g. chemical agent monitors (CAM) and/or rapid alarm and identification device monitors (RAID-M)).

8.Disabling devices containing an irritant or incapacitating substance, such as tear gas, pepper spray, and other harmful substances.

9.Medical small gaseous oxygen devices, air devices and personal medical oxygen devices. In the event of emergency, these devices should be applied by passengers in advance and then provided by the airline.

10.Lithium batteries recalled by the manufacturer for safety reasons, lithium-ion batteries/battery packs with a Watt-hour (Wh) rating greater than 160 Wh, lithium-metal batteries/battery packs with a lithium content in excess of 8 g (apart from lithium battery-powered wheelchairs or mobility devices), or lithium batteries with an unspecified lithium content or capacity (e.g. unlabeled batteries, or batteries with an illegible label).

11.Samsung Galaxy Note 7.

12. Electroshock weapons (e.g. tasers).

13. Other items that may endanger the safety of the aircraft, such as strong magnetic materials that may interfere with on-board instruments and substances with strong, irritating odors.

14. Safety matches or lighters for personal use. For valued lighter, passengers are allowed to carry the non-flammable component after abandoning the flammable component of the lighter. Locofoco, million matches, small cigarette lighter, flame lighter, lighter fuel and lighter inflator all belong to this term, which does not apply to the crew members. 

15. Wheelchairs and other mobility devices containing spillable batteries

16. Power balance transporter powered by lithium batteries.

17. Baggage equipped with non-removed lithium battery, which contains over 0.3g lithium or the rated energy of which surpass 2.7Wh

(II)Guns, bullets must not be transported as baggage unless it is allowed by Spring Airlines and the public security organ. Guns that allow to transport must be unloaded, insured and properly packed as required. The transportation of bullets must meet the airline’s dangerous goods transportation requirement.

(III)Ordnance, police weapon. For example, electric billy, defibrillator.

(IV)Controlled knives.

(V) Living animals, except for small animals, guide dogs and hearing dogs specified in Article 69 of the terms hereof.

(VI) Other dangerous goods restricted for carriage according to ICAO, IATA-DGR and national regulations.

(Ⅶ) Package, shape, weight, volume or other goods that is not proper to transport

Article 58 Items that may not be transported as checked luggage

Items that demand special care, such as important documents and materials, negotiable securities, currency, draft, jewelry, precious metal and its products, silverware, valuables, antiques and paintings, fragile articles, perishable articles, samples, travel documents and so forth may not be deemed as checked luggage or secretly carried in checked luggage. Instead, they should be taken into the cabin as carry-on items.

Spring Airlines shall assume liability for loss or damage of above mentioned items carried secretly in checked luggage as common checked luggage only.

Article 59 Items restricted for carriage

The following items may only be transported provided that they are in keeping with Spring Airlines' air transport conditions and approved by Spring Airlines:

(I) Precise instruments, electrical appliances, musical instruments, etc. If they comply with Spring Airlines' regulations on unchecked luggage, passengers may carry them into the cabin and should keep such items by themselves. In case such an item is heavier or larger than the specified limits on unchecked luggage, yet meets the carrier’s conditions for seat-occupying luggage, the passenger may take it into the cabin and bear the sole responsibility for safekeeping. If they are to be transported as checked luggage, the following requirements shall be met:

(a) Each piece is no more than 50kg in weight, and do not exceed 40×60×100cm in dimension.

(b) Precise instruments, electrical appliances, musical instruments and other items must be packed in original packaging or packed as per Spring Airlines’ regulations on checked luggage before being checked in. Passengers are advised to, before the check-in procedure, pack them in hard-shell boxes, and fill the boxes with paddings to prevent them from shaking during transportation and causing unnecessary damage.

(c) The weight of precision instruments, electrical appliances, musical instruments and other items may be included in the free baggage allowance.  

(II) Sports equipment, including guns and ammunition for sports purposes.

(III) Small animals, guide dogs and hearing dogs specified in Article 69 of the terms hereof.

(IV) Diplomatic pouch, confidential documents.

(V) Folding wheelchair or electric wheelchair that passengers use during their travel.

(VI) Sharp tools and blunt tools besides controlled knives, such as kitchen knife, fruit knife, table-knife, knife craft, scalpel, scissors as well as steel file, axe, bat, hammer and so on, should be transported as checked luggage.

(VII) Dry ice, alcoholic drinks, smoking set, medicine, cosmetics and so forth that passengers need during their travel.

(VIII) Liquid, gel and aerosol. Such items must be placed respectively in containers no more than 100ml in volume, and the total volume to be carried in each passenger’s carry-on luggage shall be no more than 1l.

(IX) Lithium-ion batteries. They shall not be transported as checked luggage.

(X) For information on the transportation of other restricted items, please visit Spring Airlines’ website or call its customer service hotline.

Article 60 Checked Luggage

(I) Checked luggage must be properly packed, locked and buckled, tightly lashed, able to bear certain pressure, can be safely loaded, unloaded and transported under normal operating conditions, and meet the following conditions:

1. Suitcases, travelling bags and handbags must be locked;

2. Two or more pieces of luggage can’t be lashed into one piece;

3. Do not attach any other items to your luggage;

4. Bamboo basket, net bag, straw rope, straw bag and plastic bag may not be used as the outer packaging of luggage;

5. Passenger’s name, detailed address and phone number should be clearly written on their luggage;

6. Saw dust, risk husk, turfgrass chippings may not be used as backing inside any luggage.

(II) Each piece of checked luggage should not be over 50kg nor should it be larger than 40×60×100cm. Luggage heavier or larger than above mentioned rules shall not be checked in without Spring Airlines’ prior consent.

Article 61 Unchecked Luggage

Every passenger is allowed to take one piece of unchecked luggage into the cabin provided that it's not over 7kg nor larger than 20×30×40cm; passenger buy business economic class ticket or upgrade carry-on baggage product is allowed to carry baggage that is not exceed 20×40×55CM in size, otherwise it should be transported as checked luggage.

Article 62 Free Baggage Allowance

(I) Unchecked luggage in keeping with Article 61 of the terms hereof may be transported for free.

(II) Spring Airlines will charge excess baggage charge for checked luggage beyond free baggage allowance according to Article 63 of the terms hereof.

(III) Two or more passengers heading for the same destination on the same flight may combine their free baggage allowances together while checking in their luggage provided that they can prove that they are travelling together at the same time, same place or by other means.

(IV) The handicapped can have any necessary assistive device (folding wheelchair, cane, artificial limb, etc.) checked in for free.

(V) Child passengers are entitled to the same free baggage allowance as adult passengers. For infant passengers, there is no free baggage allowance, but each of them is allowed to check one folding stroller for free. Nonetheless, infant passengers who have purchased tickets at the child rate are entitled to the same free baggage allowance as adult passengers.

Article 63 Excess Baggage Charge

(I) If the total weight of any passenger’s checked luggage and unchecked luggage is over the passenger’s free baggage allowance, the excess weight will be deemed as excess baggage and charged excess baggage charge.

(II) An excess baggage ticket should be issued for excess baggage charge collected.

(III)Excess baggage fee and its calculation shall be handled according to Spring Airlines regulations. Please refer to the baggage rules on the official website of Spring Airlines (https://flights.ch.com/baggage-rule). 

Article 64 Value Declaration

(I) Passengers may declare the value of their checked luggage when each kilogram of their luggage is worth more than 100yuan.

(II) The declared value of checked luggage shall not be greater than the actual value of the luggage and the maximum limit is 8,000 yuan per passenger. Spring Airlines has the right to refuse to accept any luggage that’s over such limit or when it finds the declared value of the luggage objectionable and the passenger refuses to have his or her luggage examined.

(III) Spring Airlines charges a valuation charge that is 5‰ of the value of the weight that’s over the limit prescribed in Paragraph 1, Article 64 according to the value declared by relevant passenger. The amount will be represented in renminbi and the mantissa shall be rounded off.

(IV) Value-declared luggage is not included in free baggage allowance.

Article 65 Right to Decline Carriage

(I) Spring Airlines has the right to refuse to accept luggage that is or contains any item listed in Article 57 of the terms hereof.

(II) Spring Airlines has the right to refuse to check in any luggage that is or contains any item listed in Article 58 of the terms hereof.

(III) Under the circumstance where any passenger carries any item that falls under Article 59 of the terms hereof and the passenger fails to or refuses to follow Spring Airlines' transportation restrictions, Spring Airlines has the right to refuse to accept such item for carriage.

(IV) In the event that the shape, packaging, volume, weight or nature of any passenger's luggage is not in keeping with Spring Airlines' rules, Spring Airlines has the right to demand passenger to improve such noncompliance; and it has the right to refuse to accept such luggage when it's not properly improved.

Article 66 Right of Search

Spring Airlines may check passengers' luggage in the passengers' presence for safety concern; it may even check passengers' luggage together with relevant authorities when necessary. In the event that any passenger refuses to accept such inspection, Spring Airlines has the right to refuse to transport his or her luggage.

Article 67 Requirements for Luggage Collection & Transportation

(I) Passengers must check their luggage in by valid passenger tickets. Spring Airlines should accurately record the number of pieces and weight the checked luggage.

(II) Check-in and luggage collection may only be done on the date when the flight leaves.

(III) Spring Airlines should tie a ticket tag to every piece of checked luggage and hand the identification coupon to the passenger. Unchecked luggage approved by Spring Airlines will be taken into the cabin and taken care of by the passengers themselves after they have been weighed together with the checked luggage.

(IV) In the event that any passenger intends to check in any controversial luggage, Spring Airlines should get the passenger's consent and tie a waiver luggage tag to it so as to absolve Spring Airlines from its corresponding transportation responsibility.

Article 68 Luggage Transportation

(I) Passengers and their checked luggage should be transported by the same flight. In the event that any passenger is separated from his or her checked luggage under exceptional circumstances, Spring Airlines should give the passenger an explanation and arrange for it to be transported by follow-up flight first where the carrying capacity allows.

(II) Passenger's excess baggage should be transported along with the passenger by the same flight provided that the carrying capacity of the airplane allows. Under the circumstance where the carrying capacity does not allow and the passenger refuses to have it transported by follow-up flight, Spring Airlines may refuse to accept such luggage.

Article 69 Small animals and service dogs

69.1 Small animals include domestic dogs, cats, birds, and other pets.

Wild animals, animals with unusual body shapes or animals that may cause injuries (such as snakes) do not fall into this category.

69.2 The cargo hold on most aircraft is not supplied with oxygen, therefore small animals are not accepted for carriage.

69.3 Service dogs are specially trained to help people with disabilities. There are various types of service dog, including assistance, guide, and hearing dogs.

69.4 Service dogs accompanying disabled passengers are accepted for carriage in the cabin. Each disabled passenger is entitled to travel with one service dog. Each flight can accommodate a maximum of four service dogs.

69.5 Passengers traveling with a service dog must submit an application when making a reservation, no later than 48 hours before the scheduled departure time. A copy of the service dog's certification documentation and health certificate must be submitted together with the application.

69.6 The passenger is responsible for the carriage of their service dog to the airport and must present the dog's certification documentation and health certificate during check-in.

69.7 Service dogs must complete security procedures before boarding. Passengers will be requested to empty the dog's waste bag before proceeding through security.69.8 The passenger assumes full responsibility for his or her service dog. Spring Airlines shall not be held liable for any injury to, illness or death of service dogs unless such damages are solely due to its negligence.

69.9 Food and food containers for service dogs are not counted as part of the free carry-on baggage allowance.

69.10 Service dogs must be leashed before boarding and are forbidden from occupying a seat or running through the cabin.

The dog's muzzle may be removed if consent is obtained from neighboring passengers.

69.11 Service dogs that travel on domestic flights must be accompanied by official documentation and a health certificate issued by the relevant quarantine authorities.

69.12 Service dogs that travel on international flights must be accompanied by the following documentation:

(i) Health Certificate and Rabies Vaccination Certificate issued by the Chinese animal and plant quarantine authorities.

(ii) Entry, exit, or transit permit.

(iii) Other documentation required by the destination or transit country (refer to the requirements of the relevant country for details).

69.13 The Special Baggage Captain Notice should be filled in according to the requirements of Spring Airlines to accept the service dog.

Article 70 Luggage in Violation of Regulations

Checked luggage or unchecked luggage that contains any prohibited article, restricted article or dangerous good specified by the government shall be deemed as luggage in violation of regulations. Spring Airlines shall handle such luggage in accordance with the following provisions:

(I) For luggage in violation of regulations found at the airport of departure, Spring Airlines should refuse to accept it in accordance with Article 65 of the terms hereof; if the luggage is found after being collected, Spring Airlines has to right to cancel the carriage or continue to transport it after taking relevant items out, and the excess baggage charged collected shall not be refunded.

(II) Spring Airlines should stop transporting luggage in violation of regulations after finding it at any airport of scheduled stop and the excess baggage charge already collected will not be returned to the passenger.

(III) Any State prohibited article, restricted article or dangerous good secretly carried in luggage in violation of regulations will be handed over to relevant authorities.

Article 71Withdrawal of Luggage

Under the circumstance where Spring Airlines needs to arrange for any passenger to switch to other flight due to its own fault, carriage of the passenger's luggage should also be altered accordingly and overcharge for the excess baggage charge collected will be returned to the passenger though payment for the shortage will not be demanded; the value declaration surcharge already paid will not be refunded.

Withdrawal of luggage shall be handled in accordance with the following rules:

(I) Passengers who intend to withdraw their luggage at the airport of departure must mention it before the luggage is loaded. In the case of ticket refunding, luggage already collected must also be withdrawn and the excess baggage charges already collected will also be refunded in this case.

(II) Unless time doesn't allow, passengers may withdraw their luggage at the airport of scheduled stop. However, the excess baggage charged for unused segments are not refundable.

(III) Value declaration surcharge already collected will be refunded at the airport of departure while withdrawing the value-declared luggage. However, Spring Airlines does not refund the value declaration surcharge already received at the airport of scheduled stop. 

(IV) In the event that any passenger needs to transfer to another flight due to Spring Airlines' fault, carriage of the passenger luggage should be accordingly altered and the overcharge for the excess baggage charge already collected will be refunded though payment for the shortage will not be demanded; the surcharge for value declaration already paid shall not be refunded.

Article 72 Delivery of Checked Luggage

(I) Passengers should claim their luggage by the identification coupons of their luggage tags immediately after their flights arrive. Passenger tickets should be handed over for examination when necessary.

(II) Under the circumstance where any passenger fails to claim his or her luggage right away, Spring Airlines has the right to charge passenger storage fee from the day after the luggage arrives. Spring Airlines has the right to dispose of any perishable items carried in passengers' luggage 24 hours after the luggage arrives.

(III) Spring Airlines hands out luggage by identification coupon of luggage tag only. It shall assume no responsibility for whether the person who claims the luggage is the passenger him or herself nor any loss or expense caused thusly.

(IV) Once the passengers' delayed luggage arrives, Spring Airlines should notify the passengers to claim their luggage right away or it may deliver the luggage to the passengers directly. Spring Airlines may not charge storage for delayed luggage.

(V) In the event that no passenger raises any objection while claiming his or her luggage, it shall be deemed as the checked luggage has been delivered in good condition.

(VI) Passengers who have lost the identification coupon of their luggage tags should report such loss to Spring Airlines in no time. In this case, they should provide Spring Airlines with enough evidence should they intend to claim their luggage and show their receipts while picking up their luggage. Spring Airlines shall assume no responsibility if any passenger's luggage is claimed by someone else before he or she reports the loss.

Article 73 Undeliverable Luggage

Spring Airlines may handle any undeliverable luggage that's not claimed 90 days after it arrives according to relevant regulations.

Article 74 Disposal of Abnormal Carriage of Luggage

(I) In the case of luggage delay, loss or damage, Spring Airlines or its authorized ground service agents should fill out the Luggage Carriage Accident Record or Accident Record for Damaged Luggage together with the passenger, find out what goes wrong and the cause as soon as possible and forward the findings to the passenger and any unit concerned. Compensation for luggage may be handled at the airport of departure, scheduled stop or airport of destination.

(II) Under the circumstance where the checked luggage of any passenger fails to arrive at the airport along with the passenger by the same flight due to Spring Airlines' fault which causes the passenger certain inconvenience, Spring Airlines may consult with the passenger and give the latter 100 yuan of compensation for temporary supplies.

Article 75 Claim of Indemnity

In the event that any passenger's checked luggage is lost or damaged, the passenger should submit a claim for compensation to Spring Airlines or other ground service agents within the time frame specified in Article 94 of the terms hereof, and provide the latter with his or her passenger tickets (or photocopy), identification coupon of luggage tag, Luggage Carriage Accident Record or Accident Record for Damaged Luggage, evidence for the contents and price of the luggage as well as other relevant evidence. 

Chapter XIV Passenger Behaviors on Aircraft

Article 76   Under the circumstance where any passenger’s behavior on the aircraft endangers the aircraft or anyone or anyone’s property on the aircraft, or gets in the way of the flight crew’ fulfilling their duties, or that any passenger fails to observe the flight crew’s instructions, including but not limited to smoking, drinking or drug taking, or any other behavior that causes or may cause the flight crew or other passengers discomfort, inconvenience, damage or harm, Spring Airlines may take any measure that it deems reasonable, including keeping such passengers under control to stop such behaviors. Such passengers may be asked to deboard the plane anywhere and declined carriage. And they might be sued for undue behavior in the cabin.

Article 77 Use of Portable Electronic Device

(I) Electronic devices banned on board: mobile phones without an airplane mode (phones for seniors, watch phones, etc.), interphones, remote controls.

(II) Large electronic devices such as laptops and tablets (PAD) are allowed during the cruise phase only.

(III) Small electronic devices such as e-readers and mobile phones (smart phones) are allowed throughout the flight – yet no accessories (such as earphones and charging cables) are allowed to be connected at critical flight stages such as taxiing, take-off, descent and landing.

(IV) Electronic devices unrestricted on use include: portable tape recorders, hearing aids, cardiac pacemakers, electric razors, and other life-sustaining electronic equipment with no disturbance to aircraft navigation and communication systems.

(V) Lithium-ion power banks are banned throughout the flight.

Article 78 Smoking is banned from all domestic flights run by Spring Airlines.

Article 79 Passengers should keep their safety belts buckled on while they are seated. 

Chapter XV Passenger Services

Section 1 General terms

Article 80 Adhering to the principle of ensuring airplane safety and flight regularity and providing good services, Spring Airlines is determined to offer good air and ground services for passengers with a polite, warm and attentive attitude.

Article 81 Spring Airlines is not responsible for the surface transport within the airport, between the airport and downtown or between airports in the same city. And Spring Airlines shall assume no responsibility for any action or negligence of the provider of such surface transport service. In the event that Spring Airlines provides passengers with surface transport according to certain paid service agreement signed separately, the clause hereof does not apply to such surface transport services.

Article 82 The board and lodging expenses at the airport of connecting flight shall be borne by passengers themselves.

Article 83 Under the circumstance where any passenger gets sick during the carriage by air, Spring Airlines should take active measures and try its best to rescue the passenger.

Article 84 According to Spring Airlines’ supporting and service conditions, Spring Airlines may provide special, extra paid services to passengers provided that it has come to an agreement with the passengers.

Section 2 Services for Abnormal Flights

Article 85 Information Notification

(I) Spring Airlines should provide the passengers with timely, accurate information on flight delay or cancellation, including the reason for flight delay or cancellation and flight status, through public information platform, official website, call center, text, phone call, radio broadcasting and so on within 30mins after getting the update on the flight status.

(II)Spring Airlines and its authorized sales agents should strengthen their information communication and sharing, and pass on the information about the delay or cancellation announced by Spring Airlines to the passengers in time.

Article 86 Board & Lodging Services

In the event of flight delay or cancellation, Spring Airlines and its ground service agents shall provide the passengers with board and lodging services (free standard rooms with washing facilities) according to the following circumstances:

(I) Under the circumstance where any flight is delayed or cancelled at the airport of departure due to the carrier's fault such as aircraft maintenance, flight deployment, flight crew and so forth, Spring Airlines only provides meals or accommodation services for passengers on ground.

(II) Under the circumstance where any flight is delayed or cancelled at the airport of departure due to the non-carrier reasons such as weather, emergency, air traffic control, security check, passenger and so forth, Spring Airlines will help the passengers with meals and place to stay though the expenses will be borne by the passengers themselves.

(III) In the event that any domestic flight gets delayed or cancelled at any airport of scheduled stop for whatever reason, Spring Airlines shall provide meals or accommodation services for the passengers.

(IV) In the event that any domestic flight lands at an alternate airport for whatever reason, Spring Airlines shall provide meals or accommodation services for the passengers.

Article 87 Ticket Services

See Chapter 8 and 9 of the terms hereof for more information on ticket services during flight delay or cancellation.

Article 88 Passenger Services

(I) Under the circumstance where any flight gets delayed or cancelled, Spring Airlines, its authorized sales agents or authorized ground service agents will serve passengers who need special care first, including the disabled, seniors, pregnant women, unaccompanied minors and so on.

(II)  In the event that any passenger demands written proof of flight delay or cancellation, Spring Airlines should provide him or her with such certificate in time.

(III) Under the circumstance where any flight gets delayed or cancelled, Spring Airlines and its authorized ground service agents should provide passengers with reasonable explanations and services.

(IV) Spring Airlines shall develop and publish its onboard delay emergency plan to the public. The plan should cover services such as information notification during onboard delay as well as conditions and restrictions for deplaning.

Article 89 Spring Airlines does not promise any other compensation for flight delay or cancellation caused by whatever reason. 

Chapter XVI Continuous Transport

Article 90 All parties of the air transport contract consider the carriage jointly run by several carriers is a single business activity, and whether it's based on a booklet of passenger tickets or multiple booklets of passengers tickets, it shall be deemed as a single, inseparable carriage. 

Chapter XVII Liability for Damages& Limit of Indemnity

Article 91 Basic Rules

(I) Spring Airlines is responsible for any loss happens while it’s fulfilling its air transport duty, unless it's otherwise specified in relevant laws or otherwise contracted.

(II) Spring Airlines shall assume no responsibility for any loss resulted from following or passengers' failing to follow China's laws, government regulations, orders and requirements.

(III) Spring Airlines' liability shall not be more than the amount of the loss verified. Spring Airlines shall not be held responsible for any indirect loss or loss caused accordingly nor for any mental distress. Where permitted by law, Spring Airlines shall not be liable for any mental distress, nor shall it be liable for loss arising from legal expenses.

(IV) Spring Airlines endeavors to provide third-party commercial liability insurance products for passengers to choose and buy at their own expense, in order to mitigate possible delays in liability coverage or inadequate risk coverage. The liability for the payment of commercial insurance shall be without prejudice to Spring Airlines' legal liability for damages.

Article 92 Personal Casualty of Passengers

(I) In the event that the age, mental or health condition of any passenger causes any harm or danger to the passenger, thereby causes or aggravates any disease, injury, disability or death of the passenger, Spring Airlines shall not be held responsible.

(II) Any waiver or restriction of Spring Airlines' responsibilities also applies to and benefits Spring Airlines’ agent, employee and representative as well as anyone and his or her agent, employee and representative who provides his or her plane to Spring Airlines; The aggregate indemnity paid by Spring Airlines and above mentioned agent, employee, representative as well as anyone else shall be no more than the liability limitation of Spring Airlines.

(III) Spring Airlines’ liability limitation for death, injury is RMB 400,000 per passenger.

Article 93 Compensation for Luggage

(I) Spring Airlines shall be liable for any delay, loss or damage of passengers' checked luggage between the time when it's checked in and the time when it's handed over to the passengers.

(II)  Spring Airlines will not be held responsible if it can prove that it has already taken all reasonable measures or that it's impossible to take such measures.

(III) Spring Airlines will not be liable for any loss of luggage resulted from the intrinsic nature, quality or flaw of the luggage.

(IV) Spring Airlines shall assume no responsibility for any harm of passenger or damage of the passenger’s luggage caused by the items carried inside the passenger’s luggage; In the event that the items in any passenger’s luggage cause any harm to others or any damage to others’ belongings or Spring Airlines’ properties, the passenger should compensate for all of Spring Airlines’ loss and all expenses thus caused.

(V) Spring Airlines shall assume liability for loss or damage of items listed in Article 63 of the terms hereof that are carried secretly in checked luggage as common checked luggage only.

(VI) In the case of successive transportation, Spring Airlines shall assume compensation liability for lost luggage that's transported through the air routes its runs only.

(VII) Under the circumstance where all or part of any passenger's checked luggage is damaged or lost, the compensation for the lost luggage shall be no more than RMB 100 per kilogram. Lost luggage will be compensated according to its actual value when its value is less than 100yuan per kilogram.

(VIII) The weight of passengers' lost luggage is subject to the actual weight of the luggage checked in. Under the circumstance where the weight of the lost luggage is uncertain, the weight of the lost luggage should only be counted as the free baggage allowance the passenger is entitled with at most.

(IX) In the event that any passenger has declared the value of his or her lost luggage, Spring Airlines shall compensate the passenger's loss according to the declared value. If the declared value of the luggage is higher than the actual value when it's delivered at the destination, its compensation shall be subject to its actual value.

(X) Under the circumstance where any luggage is damaged, Spring Airlines should compensate for the decreased value of the luggage or pay for the cost of repair. Under the circumstance where any suitcase is damaged, the compensation will be less than RMB 100 per kilogram of the weight of suitcase or Sprig Airlines will pay for the cost of repair.

(XI) In the event that any unchecked luggage gets lost during the period of getting on, off the aircraft or caused by any incident happening on the aircraft, the maximum amount of compensation Spring Airlines bears shall be no more than RMB 3,000 per passenger. If the value of the unchecked luggage is lower than the actual value, its compensation shall be subject to its actual value.

(XII) In the case of compensation for luggage, the excess baggage charge for the luggage should be refunded while the value declaration surcharge collected is not refundable. 

(XIII) Spring Airlines should inform relevant passengers as soon as possible after the lost luggage that has already been reimbursed is found. Passenger should take back his or her luggage and return all of the compensation except for the compensation for temporary supplies. Under the circumstance where any fraud is found, Spring Airlines has the right to take back all of the compensation and pursue legal actions against relevant passenger.

Article 94Time Limit for Filing Claims and Lawsuit

(I) In the event that any passenger's checked luggage is damaged and the passenger intends to demand compensation, the person who has the right to file a claim should raise an objection in written form to Spring Airlines after finding out about his or her loss. In the case of damaged checked luggage, the objection should be raised within 7 days as of the day the luggage is received at the latest; in the case of delayed checked luggage, an objection should be raised within 21 days as of the day the luggage is handed over to the passenger at the latest. Those who fail to raise any objection within the specified time frame may not file claim for damages against Spring Airlines.

(II) The limitation of action for liability for damages in air transport is two years and it should start counting as of the day the plane arrives at the airport of destination or the day the plane is supposed to arrive at the airport of destination or the day when the carriage finishes. Passengers will lose their right to claim compensation for damage should they fail to take a legal action within the time frame. 

Chapter XVIII Administrative Procedures

Article 95 All passengers must follow China's laws, government regulations, orders, requirements and various provisions on air travel, and cooperate in any security check arranged by the government, airport terminal and Spring Airlines.

Article 96 Passengers should provide all valid documentation required by China's laws, government regulations, orders, requirements or other travel conditions. Spring Airlines reserves the right to decline carriage of any passenger who fails to follow above provisions or any passenger whose travel document is not in keeping with relevant requirements.

Article 97 Passengers should be present when relevant authorities are checking their checked or unchecked luggage. Spring Airlines shall not be held responsible for any loss resulted from passengers' not being there during the security check.  

Chapter XIX Effect-Taking & Alterations

Article 98 These terms and conditions shall take effect on December 2, 2020 and replace the General Terms and Conditions for the Carriage of Domestic Passengers and Baggage.

Article 99 In the event the provisions in the terms hereof conflict with any mandatory provision of relevant laws and regulations, the laws and regulations shall prevail though it does not influence the force of other parts of the terms hereof. Where some provisions of the Civil Aviation Administration of China (CAAC) on which the Terms are based are updated or altered subsequently, which results in inconsistency between CAAC provisions and content hereof, the latest regulations introduced by CAAC shall prevail.

Article 100 Spring Airlines has the right to alter the terms hereof and its air transport regulations in accordance with the provisions and procedure specified by CAAC without giving prior notice. However, such alterations do not apply to carriage that has already begun before the alterations are made. Where some clauses herein are inconsistent with other carriage regulations released via Spring Airlines’ official channels, in principle, those released on a later date shall prevail.

Article 101 Spring Airlines’ employees, authorized sales agents, authorized ground service agents or other agents and the employees thereof do not have the right to violate or alter these terms and conditions, nor shall they over-interpret the Terms and make promises to passengers that go against the intent hereof.

Article 102 Although Spring Airlines tries to keep the consistency in various language versions, the other text versions of these conditions are only for the convenience of a specific customer group to read. If there are inconsistencies or ambiguity between the versions or translations. Please refer to this simplified Chinese version.

 

Schedule: Rules of Spring Airlines on Voluntary Alteration and Voluntary Refund – Domestic Routes (By seat class, the rules are divided into Regular Class and SpringPlus Class)

 

Applicable dates: From December 2, 2020 (inclusive)

Rules on Voluntary Change in Regular Class:

Cabin   Class

(main)

Sub-cabin

Time   when a change request is made

7   or more days prior to scheduled flight departure

3-7   days (including 3 days) prior to scheduled flight departure

24   hours - 3 days (including 24 hours) prior to scheduled flight departure

2-24   hours (including 2 hours) prior to scheduled flight departure

Less   than 2 hours prior to scheduled flight departure

After   scheduled flight departure

Y/W,

S,H,V,K,L,M

A,B,C…X,
  Y,Z

Change   fee – 5% of the original fare

Change   fee – 10% of the original fare

Change   fee – 20% of the original fare

Change   fee – 30% of the original fare

Change   fee – 40% of the original fare

Change   fee – 60% of the original fare

N,Q,T,X,U,E

A,B,C…X,
  Y,Z

Change   fee – 10% of the original fare

Change   fee – 20% of the original fare

Change   fee – 30% of the original fare

Change   fee – 40% of the original fare

Change   fee – 60% of the original fare

Not   allowed; only airport construction fee and fuel surcharge are refundable

R1~R4

A,B,C…X,
  Y,Z

Change   fee – 40% of the original fare

Change   fee – 60% of the original fare

Change   fee – 70% of the original fare

Change   fee – 80% of the original fare

Not   allowed; only airport construction fee and fuel surcharge are refundable

Not   allowed; only airport construction fee and fuel surcharge are refundable

P,   P1~P5


Change   fee – 40% of the original fare

Change   fee – 60% of the original fare

Change   fee – 70% of the original fare

Change   fee – 80% of the original fare

Not   allowed; only airport construction fee and fuel surcharge are refundable

Not   allowed; only airport construction fee and fuel surcharge are refundable

G,G1,G2,B


Subject   to agreement terms

I


Subject   to Spring Airlines product rules

O,   D,J


Subject   to Spring Airlines rules

Remarks: Only change to an equivalent class cabin or from low class cabin to high is allowed. In case of a price difference arising from a change, the passenger must pay the difference. Change to voyage is not allowed.

Rules on Voluntary Refund in Regular Class:

Cabin   Class

(main)

Sub-cabin

Time   when a refund request is made

7   or more days prior to scheduled flight departure

3-7   days (including 3 days) prior to scheduled flight departure

24   hours - 3 days (including 24 hours) prior to scheduled flight departure

2-24   hours (including 2 hours) prior to scheduled flight departure

Less   than 2 hours prior to scheduled flight departure

After   scheduled flight departure

Y/W,

S,H,V,K,L,M

A,B,C…X,
  Y,Z

Refund   fee – 10% of the original fare

Refund   fee – 20% of the original fare

Refund   fee – 30% of the original fare

Refund   fee – 40% of the original fare

Refund   fee – 50% of the original fare

Refund   fee – 70% of the original fare

N,Q,T,X,U,E

A,B,C…X,
  Y,Z

Refund   fee – 20% of the original fare

Refund   fee – 30% of the original fare

Refund   fee – 40% of the original fare

Refund   fee – 50% of the original fare

Refund   fee – 70% of the original fare

Not   allowed; only airport construction fee and fuel surcharge already charged are   refundable

R1~R4

A,B,C…X,
  Y,Z

Refund   fee – 50% of the original fare

Refund   fee – 70% of the original fare

Refund   fee – 80% of the original fare

Refund   fee – 90% of the original fare

Not   allowed; only airport construction fee and fuel surcharge already charged are   refundable

Not   allowed; only airport construction fee and fuel surcharge already charged are   refundable

P,   P1~P5


Refund   fee – 50% of the original fare

Refund   fee – 70% of the original fare

Refund   fee – 80% of the original fare

Refund   fee – 90% of the original fare

Not   allowed; only airport construction fee and fuel surcharge already charged are   refundable

Not   allowed; only airport construction fee and fuel surcharge already charged are   refundable

G,G1,G2,B


Subject   to agreement terms

I


Subject   to Spring Airlines product rules

O,D,J


Subject   to Spring Airlines rules

 

Rules on Voluntary Change in SpringPlus Class:

Cabin   Class (main)

Sub-cabin

Time   when a change request is made

7   or more days prior to scheduled flight departure

3-7   days (including 3 days) prior to scheduled flight departure

24   hours - 3 days (including 24 hours) prior to scheduled flight departure

2-24   hours (including 2 hours) prior to scheduled flight departure 

Less   than 2 hours prior to scheduled flight departure

After   scheduled flight departure

Y,S,H,V,K,L,M

A,B,C…X,
  Y,Z

Change   fee – 5% of the original fare

Change   fee – 5% of the original fare

Change   fee – 10% of the original fare

Change   fee – 20% of the original fare

Change   fee – 30% of the original fare

Change   fee – 50% of the original fare

N,Q,T,X,U,E

A,B,C…X,
  Y,Z

Change   fee – 5% of the original fare

Change   fee – 10% of the original fare

Change   fee – 20% of the original fare

Change   fee – 30% of the original fare

Change   fee – 50% of the original fare

Not   allowed; only airport construction fee and fuel surcharge are refundable

R1~R4

A,B,C…X,
  Y,Z

Change   fee – 30% of the original fare

Change   fee – 50% of the original fare

Change   fee – 60% of the original fare

Change   fee – 70% of the original fare

Change   fee – 80% of the original fare

Not   allowed; only airport construction fee and fuel surcharge are refundable

P,   P1~P5


Change   fee – 30% of the original fare

Change   fee – 50% of the original fare

Change   fee – 60% of the original fare

Change   fee – 70% of the original fare

Change   fee – 80% of the original fare

Not   allowed; only airport construction fee and fuel surcharge are refundable

G,G1,G2,B


Subject   to agreement terms

I


Subject   to Spring Airlines product rules

O,D,J


Subject   to Spring Airlines rules

Remarks: Only change to an equivalent class cabin or from low class cabin to high is allowed. In case of a price difference arising from a change, the passenger must pay the difference. Change to voyage is not allowed.

Rules on Voluntary Refund in SpringPlus Class:

Cabin   Class (main)

Sub-cabin

Time   when a refund request is made

7   or more days prior to scheduled flight departure

3-7   days (including 3 days) prior to scheduled flight departure

24   hours - 3 days (including 24 hours) prior to scheduled flight departure

2-24   hours (including 2 hours) prior to scheduled flight departure 

Less   than 2 hours prior to scheduled flight departure

After   scheduled flight departure

Y,S,H,V,K,L,M

A,B,C…X,
  Y,Z

Refund   fee – 5% of the original fare

Refund   fee – 10% of the original fare

Refund   fee – 20% of the original fare

Refund   fee – 30% of the original fare

Refund   fee – 40% of the original fare

Refund   fee – 60% of the original fare

N,Q,T,X,U,E

A,B,C…X,
  Y,Z

Refund   fee – 10% of the original fare

Refund   fee – 20% of the original fare

Refund   fee – 30% of the original fare

Refund   fee – 40% of the original fare

Refund   fee – 60% of the original fare

Not   allowed; only airport construction fee and fuel surcharge already charged are   refundable

R1~R4

A,B,C…X,
  Y,Z

Refund   fee – 40% of the original fare

Refund   fee – 60% of the original fare

Refund   fee – 70% of the original fare

Refund   fee – 80% of the original fare

Refund   fee – 90% of the original fare

Not   allowed; only airport construction fee and fuel surcharge already charged are   refundable

P,   P1~P5


Refund   fee – 40% of the original fare

Refund   fee – 60% of the original fare

Refund   fee – 70% of the original fare

Refund   fee – 80% of the original fare

Refund   fee – 90% of the original fare

Not   allowed; only airport construction fee and fuel surcharge already charged are   refundable

G,G1,G2,B


Subject   to agreement terms

I


Subject   to Spring Airlines product rules

O,D,J


Subject   to Spring Airlines rules