Hi there and thanks for traveling with Spring Airlines! We are always working hard to improve our service – both on the ground and in the air. That's why we would really appreciate your feedback.


First up, tell us about yourself!

* Name
*Nationality
Departure Date
Flight Number
* Passport Number/ OrderNumber
*Contact

  • 1. What is your impression of the overall service during the flight?

  • 2. How about our Customer Service Hotline – what did you think of their foreign language skills?

  • 3. Speaking of language...what about the airport ground staff’s language skills?

  • 4. Were ground staff fast enough in meeting your needs?

  • 5. And how did they treat you?

  • 6. And onboard... was the in-flight service punctual?

  • 7. What about the flight attendants?

  • 8. How do you rate the English announcements during the flight??

  • 9. And how about the cleanliness of the cabin and washroom?

  • 10. What about the punctuality of the flight – was it on-time?

  • 11. Did any of the following happen during your flight?

    (1) How long did you have to wait?

    (2) How did staff respond to the delay? (choose as many as you like)

    (3) How good were staff at setting passengers at ease?

    (4) Were you happy with the way things were handled after the delay?

    (5) Anything else you'd like to share with us?

    (1) Were you happy with the way information was communicated?

    (2) Were you happy with the way things were handled?

    (3) Anything else you'd like to share with us?

    (1) How fast was the problem handled?

    (2) Anything else you'd like to share with us?

    (1) How fast was the problem handled?

    (2) Anything else you'd like to share with us?

    Other

  • 12. Why are you taking this trip?

  • 13. How often do you fly Spring Airlines each year?

  • 14. Will you fly Spring Airlines next time?

  • 15. How did you find us?

  • 16. Anything else you'd like to share with us?

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