First, you must immediately contact Huatai Insurance by calling 4006095509 upon the occurrence of an insured event. Second, you must obtain the relevant supporting materials. Example: In case of flight delay, luggage delay, or loss of or damage to luggage, you must obtain the delay certificates from the ground service personnel of the airlines in the local airport. Third, you must undergo the payment claim procedure according to the instructions given by the customer service personnel of Huatai Insurance.