GENERAL TERMS FOR DOMESTIC CARRIAGE OF PASSENGERS & LUGGAGE OF SPRING AIRLINES CO., LTD.

 

Chapter I General Provisions

Chapter II   Carriage Restriction & Refusal

Chapter III   Passenger Tickets

Chapter IV Ticket   Price & Taxes

Chapter V   Ticket Booking

Chapter VI   Seat Reservation

Chapter VII   Flight Time, Flight Cancellation & Alteration

Chapter VIII   Passenger Ticket Alteration

Chapter IX   Refunds

Chapter X Loss   of Passenger Ticket

Chapter XI   Passenger Ticket Overbooking

Chapter XII   Plane Taking

Chapter XIII   Luggage Transport

Chapter XIV   Passenger Behaviors on Aircraft

Chapter XV   Passenger Services

Chapter XVI   Continuous Transport

Chapter XVII   Liability for Damages & Limit of Indemnity

Chapter XVIII Administrative Procedures

Chapter XIX   Effect-Taking & Alterations

 

Chapter I General Provisions

Article 1In order for Spring Airlines Co., Ltd. (hereafter referred to as “Spring Airlines”) to establish and maintain normal transport order of domestic passengers and luggage, improve its transportation management, protect the legitimate interests of passengers, Spring Airlines and other stakeholders, the general terms for carriage of domestic passengers and luggage have been developed (hereafter referred to as “The Terms”) based on relevant laws, regulations and rules.

Article 2 The terms hereof apply to any domestic carriage by air through which Spring Airlines transports passengers, luggage with airplanes and accepts payment for providing such services as well as any free carriage it approves of.

Article 3 The following expressions are used in the terms hereof.

(1) Domestic carriage by air: Refers to carriage by air where the point of departure, scheduled stop and place of destination are all within the People's Republic of China according to the passenger carriage contract.

(2) Carrier: Refers to public air transport enterprise that's engaged in carriage of passengers, luggage or cargos with civil aircrafts, including domestic carriers, carriers from Hong Kong, Macau and Taiwan as well as foreign carriers.

(3) Spring Airlines: Spring Airlines is a carrier. Its English name is Spring Airlines Company Limited., or Spring Airlines in English for short. Our two-character and three-letter codes are 9C and CQH, respectively; our IATA code is 089; our websites are www.ch.com, and m.ch.com.

(4) Spring Airlines' Air Transport Regulations: Other provisions on transportation management of passengers and their luggage. They are developed and published by Spring Airlines and only take effect as of the day the passenger tickets are issued, including but not limited to applicable ticket price and conditions for application.

(5) Sales Agent: Refers to enterprises that are engaged in sales commission of civil air transport.

(6) Authorized Sales Agent of Spring Airlines (hereafter referred to as "Authorized Sales Agent"): Refers to sales agent that collects agency fee from Spring Airlines and at the same time, is engaged in civil air transport selling operation within Spring Airlines' scope of authorization according to Spring Airlines' commission. 

(7) Ground Service Agent: Refers to enterprises engaged in ground service agency business of civil air transport.

(8) Authorized Ground Service Agent of Spring Airlines (hereafter referred to as “Authorized Ground Service Agent”): Refers to ground service agent that collects agency fee from Spring Airlines and at the same time, is engaged in offering ground service for civil air transport within Spring Airlines' scope of authorization according to Spring Airlines' commission. 

(9) Passenger: Refers to anyone Spring Airlines allows him/her to take on its plane besides the flight crew.

(10) Group Passenger: Refers to passenger who is a member of a group of 10 or more people sharing the same voyage, date of flight, flight and cabin class and paying group ticket fare(except for G, G1, G2, B, J, O, I, etc.).

(11) Child: Refers to anyone who is over the age of 2 (included) but under the age of 12 as of the day he or she starts travelling.

(12) Infant: Refers to anyone who is under the age of 2 as of the day he or she starts travelling.

(13) Seat Reservation: Refers to reservation for seats, cabin classes or luggage weight, volume booked by passengers. 

(14) Booking class: The booking class is determined by passenger information, ticket fare, available services, and change/cancellation policies. Booking classes are defined using a capital letter from A-Z, or a capital letter and a number (e.g. M or P1).

(15) Primary booking class: Equivalent to booking class.

(16) Secondary booking class: Used to define differences within a primary booking class. The passenger services and change/cancellation policies are the same, regardless of the secondary booking class. The secondary booking class is defined by the last letter in the class code (if there is only one letter, there is no secondary booking class). For example, if the booking class is MA, the secondary booking class is A, and the passenger services/change and cancellation policies for class M apply.

(17) Contract Unit of Spring Airlines (hereafter referred to as “Contract Unit”): Refers to any unit or individual that signs seat reservation or ticket contract with Spring Airlines.

(18) Flight: Refers to flight flown according to scheduled air route, date and time by relevant carrier.

(19) Passenger’s Reservation Sheet: Refers to the business document that passengers need to fill out before booking their tickets so that the carrier or its authorized sales agent may handle their reservation and issue passenger tickets according to the sheet.

(20) Valid Identity Document: Refers to the identity certificate that passengers need to show while they are buying their tickets and checking in per the request of government authorities, such as resident identification card, valid passport, military identification, officer’s card, soldier card, certificate for nonmilitary cadres or retired cadres, student card for minors under 16, residence booklet, birth certificate for infants, as well as other certificates approved by public security department.

(21) Passenger Tickets: Refer to vouchers issued by the carrier or its authorized sales agent, which grants the right to ride.

(22) Electronic Tickets: Refer to the valid transport document in electronic form that is sold by Spring Airlines or its authorized agent and entitles passengers the right to travel. It's the electronic substitute of paper passenger tickets.

(23) Air Transport E-Ticket Itinerary: Refers to the payment voucher or reimbursement voucher issued by the carrier and its authorized sales agent while passengers are booking their electronic tickets. It also serves as a reminder of passenger’s itinerary.

(24) Connecting Passenger Tickets: Refer to passenger tickets that cover two or more flights.

(25) Return Passenger Tickets: Refer to passenger tickets that take passengers from one place to another and back to the point of departure via the original route.

(26) Conjunction Tickets: Refer to passenger tickets issued to passengers in conjunction with another set of passenger tickets, and together the two form a single carriage contract.

(27) Day:Refers to calendar day, a period of time divided by UTC time or local time, 24 hours counting from zero o’clock of any day to zero o’clock of the next day. In the terms hereof, Beijing time applies. When it comes to giving notice, the day when the notice is sent does not count; When it comes to confirming the period of validity of passenger tickets, the issuing date of passenger tickets and the day when the flight leaves do not count.

(28) Scheduled Tickets: Refer to passenger tickets with scheduled flight, date of flight and booked seat.

(29) Regular Rate: Refers to the highest rate for economic class seat published by price administration and administrative department in charge of civil aviation that is applicable to regular adult passenger during the application period of the rate. Subject to the rules at the time when any change has been made to the price control method.

(30) Special Ticket Price: Refers to other rate lower than regular rate that comes with certain restrictions for use.

(31) Overbooking: Refers to the circumstance where the number of seats booked for any flight is more than the number of seats actually allowed to be sold.

(32) No-Show: Refers to the circumstance where passengers fail to check in by the time specified or fail to board the plane because their travel documents are not in keeping with relevant provisions.

(33) Missing flight:Refers to the circumstance where passengers fail to catch their flights after checking in at the airport of departure or at any scheduled stop.

(34) Taking Wrong Flight: Refers to the circumstance where the flight taken by any passenger is not the flight specified on his or her passenger ticket.

(35) Luggage: Refers to any necessary or proper items and other personal belongings that passengers take with them to wear, use, or for comfort or convenience. Unless otherwise specified, it includes passengers' checked and unchecked baggage.

(36) Checked Luggage: Refers to the luggage that's been issued a luggage ticket and handed over by the passenger to the carrier to tend.

(37) Unchecked Luggage: Refers to luggage and carry-on items that passengers take into the cabin and look after by themselves under Spring Airlines’ consent. Unchecked luggage should be within the variety, number, weight and volume specified by Spring Airlines.

(38) Carry-On Item: Refers to small pieces of item that Spring Airlines allows passengers to carry on themselves on their flight.

(39) Luggage Ticket: Refers to the component in the passenger ticket that's related to passenger's checked baggage.

(40) Luggage Tag: Refers to the identification tag with number, airport of departure, and airport of destination written on it and tied to or stuck to corresponding checked luggage.

(41) Time of Departure: Refers to the time from passengers’ already boarding to the airplane door’ closing.

(42) Cut-Off Time for Check-In: Refers to the time that the airline company specifies when passengers should finish all of their check-in formalities and collect their boarding passes.

(43)Scheduled Stop: Refers to the midway airport that’s listed as a stop on passenger tickets beside the point of departure and place of destination. 

(44) Stopover:Refers to the stop at a certain place during the journey purposely scheduled by the passenger under the carrier's prior consent when he or she is travelling from the point of departure to the place of destination.

(45)Transfer: Refers to the circumstance where passengers transfer to another flight run by the same carrier or other carrier in the middle of their journey while they are travelling from the point of departure to the place of destination.

(46) Loss: Refers to any direct, actual loss happens during the air transport provided by Spring Airlines or any other service associated with the carriage, including any loss caused by death, injury, delay, loss, damage or other reasons. 

(47) Force Majeure: Refers to unforeseeable, inevitable and uncontrollable circumstances.

 

Chapter II Carriage Restriction & Refusal

Article 4 Restriction on Carriage

(I) Passengers who need special care and can only be transported under certain conditions due to their physical or mental conditions, including unaccompanied minors, infants, sick and disabled passengers, pregnant women, the blind, deaf-mute, criminals or suspects and so forth. Only when Spring Airlines’ air transport provisions are met can such passengers be transported under Spring Airlines’ prior consent and special arrangement as occasion requires. Consult Spring Airlines for relevant transportation provisions and conditions mentioned above.

(II) Restriction on Number of Passengers: For safety concerns, Spring Airlines puts a limit on the number of passengers for every flight based on airplane model. The upper limit for the number of passengers on Airbus A320 is 5.

Article 5 Refusal of Carriage

Spring Airlines may refuse to transport any passenger and his or her luggage for safety concerns or based on reasonable judgment. Spring Airlines has the right to refuse to transport certain passengers and/or their luggage for one or more of the following reasons:

(I) In order to follow the provisions of China's relevant laws, regulations, government regulations as well as other normative documents;

(II) When passengers' behavior, age, mental or physical conditional is not suitable for air travel, or may make other passengers uncomfortable or disgusted, or may cause any danger or harm to themselves or other people or property;

(III) When passengers fail to observe the provisions of China's relevant laws, regulations, government regulations as well as other normative documents, or fail to follow Spring Airlines' relevant provisions;

(IV) When passengers refuse to go through security check;

(V) When passengers fail to pay the applicable ticket price, expenses and fail to honor their credit payments with Spring Airlines;

(VI) When passengers fail to show their valid travel documents;

(VII) When the tickets presented by the passengers are proved to be illegally acquired, or not purchased from Spring Airlines or its authorized agent, or have already been reported lost or stolen, or counterfeit, or altered;

(VIII) When the person who shows the passenger ticket is not the one whose name is filled in Colum "Passenger Name";

(IX)When it's proven that the seat reservation record associated with the passenger ticket presented by any passenger is invalid;

(X) When passengers fail to follow Spring Airlines' instructions on safety or security issues;

(XI) When passengers fail to follow the smoking ban or electronic device ban on the plane;

(XII) When passengers have records of bad behaviors on flights and Spring Airlines has every reason to believe that such behaviors may happen again;

Article 6 Arrangements for passengers who have been declined carriage

Spring Airlines shall handle passengers who have been declined according to the following rules:

(I) Tickets of passengers who fall under the circumstance described in Paragraph 1, Article 5 of the terms hereof will be handled as involuntary refund described in Article 36 of the terms hereof.

(II) Tickets of passengers who fall under the circumstances described in Paragraph 2, 3, 4, 10, 11 and 12 of Article 5 of the terms hereof will be handled as voluntary refund described in Article 37 of the terms hereof.

(III) As for those who fall under the circumstance described in Paragraph 5 of Article 5 of the terms hereof, according to Paragraph 2 of Article 11, they will have to make up the fare or tax shortage or be handled as voluntary refund described in Article 36 of the terms hereof and get a refund for the tickets they already paid for.

(IV) Passengers who fall under the circumstance described in Paragraph 6, Article 5 will have to change their flight, and date voluntarily as described in Article 37 of the terms hereof or be handled as no-show described in Article 55.

(V) As for passengers who fall under the circumstances described in Paragraph 7, 8 and 9 of Article 5, Spring Airlines reserves its right to withhold their passenger tickets and may seek help from relevant authorities when necessary.

 

Chapter III Passenger Tickets

Article 7 General Provisions

(I) Passenger tickets are the preliminary evidence for the formation of carriage contract by air and carriage contract conditions between the carrier and the passenger specified on the passenger tickets. Carrier only provides carriage for the passengers who hold the passenger tickets issued by the carrier or its authorized agent, or those who hold other transport documents that are issued by Spring Airlines or its authorized sales agent so as to serve as the proof of payment or partial payment. Passenger tickets shall always remains to be the property of Spring Airlines. The contract conditions or information for passengers listed on passenger tickets are the summary of certain clauses under the transport regulations.

(II) Passenger ticket is nominative and may only be used by passenger whose name on the tickets is consistent with the information on relevant valid identity document.

(III) Passenger tickets are non-transferrable. Transferred tickets are invalid and non-refundable. If the passenger ticket is not shown by someone who has the right to check in or refund the ticket, but Spring Airlines still offers carriage service or gives the refund to the person who shows the ticket in accordance with its transport regulations or relevant operation procedures, Spring Airlines shall assume no responsibility for the person who originally has the right to check in or refund the tickets, unless Spring Airlines is fully aware of the situation but intentionally does so.

(IV) Passenger tickets may not be altered. Altered passenger tickets are invalid and non-refundable.

(V) Requirements for Using Passenger Tickets

1. Passenger holding electronic ticket may not be checked in unless he or she shows a valid ID.

2. Connecting tickets must be used in accordance with the voyage listed on the passenger tickets and starting with the airport of departure. Passengers shall not end their trip early at their scheduled stops without Spring Airlines’ consent. Otherwise their passenger tickets will be deemed as invalid and Spring Airlines will not accept such tickets.

3. The passenger tickets must be specified on every flight coupon and Spring Airlines will not accept any flight coupon before the seat and date are finalized. For passenger tickets with no booked seat, Spring Airlines should make seat reservation for the passenger according to the passenger's application, applicable ticket price and the seat availability on the flight the passenger applies for.

4. Passengers should finish all of the trips listed on their passenger tickets before they expire.

5. Scheduled tickets only apply to passenger tickets with specified carrier, date of flight, flight no. and cabin class.

Article 8 Ticket Validity

The validity of regular-price ticket is one year as of the day the ticket holder starts travelling; if none of the tickets are used, the validity of the tickets are one year as of the day the tickets are issued.

The validity of special-price tickets is subject to the air transport regulations of Spring Airlines.

Ticket validity starts as of the day the journey begins or zero o'clock the day after the passenger tickets are issued to zero o'clock the day after the expiration date.

 

Article 9 Extension of Ticket Validity

(I) In the event that any passenger fails to travel within the validity of his or her passenger ticket due to any of the following reasons that are Spring Airline's fault,  his or her ticket will be extended to first flight on which Spring Airlines is capable of providing a seat according to cabin class he or she already paid for:

1. When the flight on which the passenger has already made a seat reservation is cancelled;

2. The scheduled stops of the flight cancelled contain the passenger's point of departure, destination or stopovers;

3. When Spring Airlines fails to properly fly according to flight schedule;

4. When Spring Airlines makes the passenger miss the connecting flight on which he or she has already booked a seat;

5. When Spring Airlines replaces the passenger's cabin class;

6. When Spring Airlines fails to provide the seat that the passenger has already booked.

(II) Under the circumstance where Spring Airlines fails to provide seats for regular-price ticket holders or special-price ticket holders who enjoy the same validity as regular-price ticket holders according to the cabin class of the tickets when they are making seat reservations, the validity of their tickets may be extended to the first flight on which Spring Airlines is capable of providing a seat according to cabin class they already paid for, though the extended period shall be no more than seven days.

(III) If any passenger fails to travel within the validity of his or her ticket due to illness, unless there're other rules on the ticket price he or she already paid for, Spring Airlines will extend his or her ticket till he or she is capable of travelling again according to his or her medical certificate, or to the earliest flight where Spring Airlines is able to provide seat class equivalent to the fare that the passenger already paid for at the place where the passenger cuts short his or her trip. Under the circumstance where the unused legs contain one or multiple scheduled stops, extension of the passenger's ticket shall not be longer than three months as of the day when the passenger becomes able to travel again according to his or her doctor's note. In this case, Spring Airlines may also extent the ticket of the accompanying direct relative of the passenger with no self-care ability.

  Under the circumstance where any passenger passes away during the trip, the passenger's companion's ticket may be altered by canceling the shortest duration of stay or extending the period of validity. In the event that the passenger's direct relative passes away during the trip, the tickets of the passenger and his or her accompanying direct relative may also be altered. However, such alteration shall not be made before a death certificate is received and the extended period shall not be longer than 45 days as of the date of death.

 

Chapter IV Ticket Price & Taxes

Article 10 Applicability of Ticket Price

(I) The ticket price only applies to the carriage by air from the airport of departure to the airport of destination. It doesn't include the surface transport between the airport and downtown or between airports. Tax and fees required by the government or relevant authorities as well as fees that the airport operator or carrier charges upon approval of the government or relevant authorities are not included in passenger ticket price. Such taxes or fees shall be paid by passengers.

(II) Passenger ticket price is the applicable price on the day any passenger purchases his or her ticket. After the ticket is sold, the fare shall not be changed even if the ticket price has been readjusted.

(III) The ticket price published by Spring Airlines applies to direct flights. In the event that any passenger demands to stop by or transfer to other flights, the ticket price should be calculated by adding the actual segments together.

(IV) Special-price ticket holders should follow various conditions that come with such special price.

Article 11 Payment of Ticket Fare

(I) Passenger should pay for his or her ticket in the currency and mode required by the government. Unless the passenger has reached any agreement with Spring Airlines, all ticket fares should be paid in cash.

(II) Under the circumstance where the fare collected is inconsistent with the applicable ticket price or where there’s mistake in the calculation, relevant passenger should make up the shortage or Spring Airlines should return the overcharged money to the passenger in accordance with Spring Airlines' air transport regulations.

(III) Except for special offers, the unit of all ticket prices is 10 yuan; any other expenses Spring Airlines charges or pays are all in Renminbi and the mantissa shall be always rounded off. 

Article 12 Special Ticket Price

(I)Disabled veterans and the people's police who are disabled while on duty may buy plane tickets at 50% of the regular adult rate for the same flight by showing their Veteran's Certificate of the People's Republic of China and Disabled Police Certificate of the People's Republic of China.

(II) The rate for children is 50% of the regular adult rate for the same flight and there will be a seat for every child.

(III) The rate for infants is 10% of regular rate and there's no separate seat for infants; you may buy a child ticket if your baby needs a separate seat. Every adult passenger is allowed to take one baby for free and the extra babies will be charged as children.

(IV) Ticket Price for Stretcher Passenger: depends on whether seats need to be removed. If not, the price will be comprised of two parts, the passenger's individual ticket and the surcharge for the passenger's stretcher, among which the individual ticket costs 80% of the regular rate (50% for children); the surcharge costs 80% of two regular-price tickets for the segment where the passenger will be using his or her stretcher. In the case where seats need to be removed, the passenger will have to pay for the tickets for the seats removed and each seat costs 80% of regular ticket.

(V) Special Offer Tickets. The conditions for special offer tickets sold on Spring Airlines' websites, www.ch.com and m.ch.com, are subject to the rules published on the websites.

(VI) Group passenger ticket price applies to passengers defined in Paragraph 10, Article 3 of the terms hereof. Passenger who buys infant, child tickets shall not be counted toward the total number of group members. Group-ticket holders should follow Spring Airlines' special provisions.

Article 13 Special ticket price may come with conditions that restrict or waive passengers' right to endorse, alter or return their tickets. Passengers are encouraged to choose ticket price that suits their needs.

 

Chapter V Ticket Booking

Article 14 Means of Ticket Booking

Passengers may buy their tickets at Spring Airlines' websites, ticket offices owned by Spring Airlines or ticket offices of Spring Airlines' authorized sales agents.

Article 15 Rules on Ticket Booking

(I) Passengers should make truthful declaration of important information such as valid ID, contact number in accordance with Spring Airlines' provisions while buying tickets. Passengers must fill out the Seat Reservation Form when they are buying tickets from ticket offices owned by Spring Airlines or ticket offices of Spring Airlines' authorized sales agents.

(II) Valid certificate of child or infant's date of birth should be provided while buying child or infant tickets.

(III) Passengers under restricted transport should provide Spring Airlines with relevant evidence and may not buy any ticket without Spring Airlines' consent.

Article 16 Every passenger should hold his or her own passenger ticket.

Article 17Spring Airlines and its authorized sales agent should sell one-way, connecting or return tickets according to passengers' demands.

Article 18 There should be clear information on passenger services during flight delay and cancellation in various ticket booking links such as Spring Airlines' ticket offices or websites.

 

Chapter VI Seat Reservation

Article 19 Spring Airlines should provide seats according to the seat classes that the passengers booked.

Article 20 The passenger will go to the designated counter by the airline to check in after ordering the fixed the seat with the original valid ID.

     Regular tickets have been reserved at the same time when the tickets are purchased from Spring Airlines.

Article 21 Only after passengers pay for their tickets in accordance with the procedure and time frame specified by Spring Airlines and get the confirmation from Spring Airlines or its authorized sales agent can the reservation be deemed finalized; any reservation that has not be confirmed by Spring Airlines or its authorized sales agent may not be deemed as finalized.

Article 22 Under the circumstance where connecting- or return-ticket holders fail to catch the flight they have ready booked or fail to tell Spring Airlines to keep the onward or return flight specified on their tickets, Spring Airlines has the right to cancel the passengers’ reservations for the follow-up flights. However, if the passengers have informed Spring Airlines beforehand, their reservations shall still remain valid.

Article 23 Passengers must provide accurate and complete personal information (such as valid identity information, address, phone number, etc.) to Spring Airlines for seat reservation and service arrangements. Meanwhile, passengers authorize Spring Airlines to keep their personal information and pass such information on to relevant departments of Spring Airlines, other relevant carriers or providers or relevant services. 

Article 24 Spring Airlines may specify the beginning and end of the time frame for seat reservation based on its actual operation and may temporarily stop accepting reservation for any flight if necessary.

Article 25 Group passengers should purchase their tickets within the specified or previously agreed time frame after making their seat reservations, otherwise Spring Airlines won't hold the seats for them.

 

Chapter VII Flight Time, Flight Cancellation & Alteration

Article 26 Flight Time

Spring Airlines will try its best to transport its passengers and luggage according to the flight schedule that takes effect as of the day the travel begins. However, the flight schedule or schedule list at any other places are for passengers' reference only. It's not a constituent part of the air transport contract.

Spring Airlines shall not be held responsible for any mistake or omission in the Flight Schedule or other published flight timetables, unless such loss is caused by Spring Airlines' deliberate rash action or non-action when it already knows that it may result in loss for the passengers. Spring Airlines shall assume no responsibility for the interpretations of the departure, arrival time, date or flight made by its representative, employee or agent, either.

 

Article 27 Flight Cancellation & Alteration

Under any of the following circumstances, Spring Airlines may change the plane model or cancel, suspend, alter, delay or postpone any flight as per regulations without giving prior notice:

(I) In order to follow China's laws, government regulations and orders;

(II) In order to ensure flight safety;

(III) For other uncontrollable reasons.

Article 28 Under any of the circumstances described in Article 27, Spring Airlines fails to provide passengers with seats (including cabin class) that they have already booked, or fails to land in the passengers' scheduled stops or destination, or cause the passengers to miss their connecting flights that they have already booked due to flight cancellation or delay, Spring Airlines will take the passengers' reasonable needs into account and take one of the following measures:

(I) Arrange follow-up Spring Airlines flights with available seats for the passengers;

(II) Change the voyage listed on the original tickets, carry the passengers to their destination or scheduled stops on Spring Airlines' flights, and return the difference between the fares, excess baggage charges and other service fees to the passengers and passengers will not be asked to make up for the shortage.

(III) Handle the passengers as involuntary refunds described in Article 36 of the terms hereof.

Article 29 Services for Passengers whose flights are delayed, or cancelled

Spring Airlines should handle passengers whose flights got delayed, or canceled according to Article 85, 86, 87, 88 and 89 of the terms hereof, respectively.


Chapter VIII Passenger Ticket Alteration

Article 30 In the event that any passenger intends to alter his or her flight, date, cabin class after booking the ticket, Spring Airlines and its authorized sales agent should actively handle the passenger's demand according to its actual capability.

Article 31 Involuntary Alteration

(I) When any passenger's flight is canceled, advanced, delayed or that the passenger's voyage is altered or Spring Airlines fails to offer him or her the original seat, Spring Airlines should let the passenger take its follow-up flight in priority or handle it as involuntary refund described in Article 36 of the terms hereof. In the event that any passenger's cabin class is altered due to Spring Airlines’ fault, Spring Airlines will give the passenger back the difference between his or her new and original tickets and the passenger will not be asked to make up for the shortage.

(II) Unless otherwise agreed, requests for involuntary alteration should be made before the time of departure for the first follow-up flight on which Spring Airlines is able to offer empty seats. Passengers applying for involuntary alterations not within the above mentioned time will be handled as involuntary refund described in Article 36 of the terms hereof.

Article 32 Carrier Alteration

Passengers who intend to change their carriers voluntarily after buying their tickets will be handled as voluntary refunds described in Article 37 of the terms hereof. Passengers who intend to change their carriers due to any of the reasons listed in Paragraph 1, Article 37 of the terms hereof will be handled as involuntary refunds described in Article 36 of the terms hereof.

Article 33 Voluntary Alterations

(I) Under the circumstance where any passenger who intends to change his or her flight and/or date after buying the ticket, unless it's otherwise specified in Paragraph 2, 3, 4 and 5 in the clause hereof, carry out according to the current voluntary change rules of Spring Airlines.

(II) Disabled veterans and the people's police who are disabled while on duty may change their tickets for free on presentation of the Certificate for Revolutionary Disabled Army Man of the People’s Republic of China and Certificate of Disability Pension for People’s Police of the People’s Republic of China.

(III) Alteration for infant-ticket holders is free of charge.

(IV) The rebooking policies for booking class Y apply to child tickets.

(V) Alteration request of group ticket holders will be handled as voluntary refund for group passengers described in Article 38 of the terms hereof.

 

Chapter IX Refunds

Article 34 In the event that Spring Airlines fails to provide the carriage in accordance with the carriage contract or that the passenger voluntarily intends to alter his or her travel arrangement, Spring Airlines should refund all of or part of the passenger ticket that hasn’t been used according to relevant regulations in the chapter hereof.

(I) Refunds are divided into voluntary refunds and involuntary refunds. Voluntary refunds refer to the circumstance where passengers intend to return their tickets after booking them due to their own reasons. Involuntary refunds refer to the circumstance where passengers have to return their tickets after booking them due to the carrier's fault, weather, government or other force majeure, among which carrier's fault includes: foreseeable and avoidable reasons that Spring Airlines may overcome such as improper aircraft maintenance, poor flight deployment, business or crew dereliction of duty and so forth.

(II) Passengers should fill out Spring Airlines’ refund form should they intend to get refunds for their tickets. If the passenger has printed the air transport e-ticket itinerary, the original e-ticket itinerary must be returned to Spring Airlines.

Article 35 General Provisions on Refunds

(I) In the event that Spring Airlines fails to provide carriage service according to relevant carriage contract due to any of the reasons listed in Paragraph 1, Article 9 of the terms hereof, passengers who demand refund shall be handled as involuntary refunds as described in Article 36 of the terms hereof.

(II) Passengers who demand refunds because they voluntarily intend to change their travel arrangement shall be handled as described in Article 37 of the terms hereof.

Article 36 Involuntary Refunds

(I) Passengers who demand refunds due to flight cancellation or delay over three hours (including delay of known flight schedule that's over three hours) shall be handled as voluntary refunds; all ticket fare shall be returned for refunds issued at the airport of departure; and ticket fare for the unused segment shall be returned for refund issued at the passengers' scheduled stops according to the price of the tickets booked by the passengers, though it shall not be more than the full price paid for the original tickets. And there will be no refund charge. 

(II) In the event that any flight lands in an unscheduled airport and the flight gets cancelled or the flight has been delayed for three hours ((including delay of known flight schedule that's over three hours) due to the carrier's fault listed in Paragraph 1, Article 34 of the terms hereof, and certain passenger demands refund in this case, the ticket fare for the segment from the landing airport to the airport of destination shall be returned to the passenger according to the class of the passenger's ticket, though the refund shall not be more than the full price paid for the original tickets.

(III) Under the circumstance where any flight has to land in an unscheduled airport and the flight gets cancelled for the day due to non-carrier reasons such as weather, government or other force majeure, the passengers' refund requests shall be handled as involuntary refunds described in Paragraph 2 of Article 36 of the terms hereof; In the event that the flight does not get cancelled and certain passenger wants to end his or her journey, the ticket for the unused segments may not be refunded.

Article 37 Voluntary Refund

(I) Unless otherwise specified in Paragraph 2, 3, 4, 5, 6 and 7 in the article hereof, carry out according to the current voluntary change rules of Spring Airlines:

Note: The airport construction fee and bunker adjustment surcharge already charged will also be refunded along with the ticket fare.

(II) Disabled veterans and the people's police who are disabled while on duty may refund their tickets for free on presentation of the Certificate for Revolutionary Disabled Army Man of the People’s Republic of China and Certificate of Disability Pension for People’s Police of the People’s Republic of China.

(III) Refunds for infant-ticket holders are free of charge.

(IV) The cancellation policies for booking class Y apply to child tickets.

(V) Passengers who demand refund due to illness need to provide Spring Airlines with a diagnosis proof and bill issued by county-level or above medical institution before the specified time of departure of the flight and will not be charged refund fee (including) that is not suitable for flight and stamping during the flight period, the medical bills and the passenger's ID of 50 yuan or more printed by the hospital computer are exempted from the refund fee. If the accompanying person of the sick passenger requests a refund, he/she must attach a copy of the ticket of the sick passenger and the relevant certificate, then go through the refund procedure with the sick passenger at the same time, exempting the refund fee, but no more than one person, while the others will be handled as voluntary refunds.

(VI) Connecting- and return ticket holders will be charged refund fees for various segments as involuntary refunds described in Paragraph 1, Article 37of the terms hereof and Spring Airlines' relevant operation regulations.

(VII) In the event that passengers voluntarily end their journey at any scheduled stop of the flight, the ticket fare for their unused segments may not be refunded.

Article 38 Group Passengers

Voluntary refund request of group passengers shall be handled in accordance with the following provisions:

(I) The provision applies to group tickets that cost 40% (included) of the regular rate or above and the number of passengers who demand refunds shall not be more than 10% of the total number of group passengers. Group tickets that cost less than 40% of the regular rate shall be handled according to Article 37 of the terms hereof.

(II) Group-ticket holder who makes voluntary refund request 72 hours (included) before the specified time of departure of the flight will be charged 20% refund fee of the ticket price. In the meantime, the airport construction fee and bunker adjustment surcharge collected will also be refunded.

(III) Group-ticket holder who makes voluntary refund request 48~72 hours before the specified time of departure of the flight will be charged 30% refund fee of the ticket price. In the meantime, the airport construction fee and bunker adjustment surcharge collected will also be refunded.

(IV) Group-ticket holder who makes voluntary refund request 24~48 hours before the specified time of departure of the flight will be charged 50% refund fee of the ticket price. In the meantime, the airport construction fee and bunker adjustment surcharge collected will also be refunded.

(V) Tickets of group-ticket holder who makes voluntary refund request within 24 hours of the flight or after the specified time of departure of the flight will be voided and his or her ticket fare will not be refunded. However, the airport construction fee and bunker adjustment surcharge collected will be refunded.

(VI) Group passengers who hold connecting, return tickets will be charged refund fee for various segments according to Paragraph 2, 3 and 4 of Article 38 of the terms hereof should they intend to refund their tickets.

 

Article 39 Time Limit for Refunds

Passengers should inform Spring Airlines before their tickets expire should they intend to get refunds. Otherwise Spring Airlines has the right to deny their request.

Article 40 Location for Refunds

Passengers should go to Spring Airlines' ticket office for refunds. You may consult Spring Airlines for more information. Voluntary refunds of group passengers may only be handled at the ticket office where the tickets are sold.

Article 41 Refund Method

 Spring Airlines will return the ticket fare to the passengers in the same way they pay for the tickets. In the event that the passengers pay for the tickets with credit card or debit card, Spring Airlines has the right to return the money to the original card the tickets are paid with within 30 workdays.

Article 42Payee of Refund

(I) Spring Airlines has the right to refund the ticket for the passenger whose name is on the passenger ticket only.

(II) Under the circumstance where the passenger specified on the ticket is not the one who paid for the ticket and there are restrictions for refund listed on the ticket, Spring Airlines should return the ticket fare to the payer or the person specified by the payer according to the restrictions for refund.

(III) Passenger who demands refund should show his or her valid ID: if the payee of refund is not the passenger specified on the ticket, valid IDs of both the passenger and the payee are required.

(IV) Spring Airlines will return the ticket fare to the person who holds the original copy of the e-ticket itinerary and meets the provisions in Paragraph 1, 2 and 3 of Article 42. It shall be deemed as legitimate refund and Spring Airlines will also be absolved from its responsibility.


Chapter X Loss of Passenger Ticket

Article 43 Report the loss of missing passenger tickets

(I) In the event that the air travel e-ticket itinerary is lost or damaged. If the passenger needs to apply for a refund, it should apply for a loss report to Spring Airlines in writing.

(II) Passengers need to show their valid IDS when reporting their loss; if the applicant is not the passenger himself or herself, valid IDs of both the passenger and the applicant are required, so is a written application. 

(III) Under the circumstance where all or part of any passenger's ticket has already been used or refunded by someone else before the passenger reports his or her loss, Spring Airlines shall not be held responsible.

Article 44 Rebooking Tickets

In the event that the passenger lost the air ticket e-ticket itinerary, and the printed e-ticket itinerary was lost due to the passenger's reason. According to the “Administrative Measures for Airline E-ticket Itinerary”, it will not be printed. If the passenger loses the air ticket e-ticket itinerary, they do not have to re-purchase the ticket and may complete his or her journey with a valid ID.

Article 45 Refunds for lost tickets

(I) In the event that the itinerary/receipt is lost, the ticket will be refunded after deducting the voluntary refund fee within 7 working days after the passenger submits the Lost Ticket Reimbursement/Refund Application.

Article 46 Termination of Ticket Loss Report

(I) Any passenger who finds the original copy of his or her ticket within the period of validity after reporting his or her loss may go to Spring Airlines' ticket office for termination of ticket loss report.

(II) Passenger who applies for termination of ticket loss report should provide the staff of Spring Airlines with: a photocopy of the passenger's valid ID, the original copy of the application for ticket loss and the lost ticket recovered.

 

Chapter XI Passenger Ticket Overbooking

Article 47 Compensation for Overbooking

(I) In order to meet the travel demands of more passengers, Spring Airlines may oversell certain flights that are likely to have spare seats just so that more passengers can catch their desired flights.

(II) In the case of overbooking and the flight is unable to meet the demand of the passengers who have already made seat reservations, Spring Airlines will first consult those who are willing to take the follow-up flight or cancel their trip. Under the circumstance where there are not enough volunteers, Spring Airlines will deny some passengers the right to board the plane.

(III) Spring Airlines will compensate passengers who fail to take the original flight due to overbooking in the following ways:

1. Passengers who wish to cancel their ticket will receive 200 RMB compensation. The cancellation fee will not apply.

Compensation is determined based on the original fare and the length of the delay (the difference between the scheduled departure time of the original flight and the actual departure time of the replacement flight):

Delays of less than 2 hours: 20% of the original fare or 200 RMB, whichever is higher.

Delays of 2–4 hours: 40% of the original fare or 400 RMB, whichever is higher.

Delays of 4–8 hours: 60% of the original fare or 600 RMB, whichever is higher.

Delays of more than 8 hours: 100% of the original fare  or 800 RMB, whichever is higher.

Compensation will be rounded to the nearest whole number.

2. Passengers who choose to refund their tickets will be handled as involuntary refunds and will not be charged refund fees; passengers who choose to take Spring Airlines' follow-up flight will be handled as voluntary refunds and will not be charged alteration fee.

(III) Under the circumstance where Spring Airlines is unable to provide any flight that leaves on the same day, after getting the passengers' consent, Spring Airlines may endorse them to other carrier's flight that leaves on the same day and the endorsement fee shall be borne by Spring Airlines.

(IV) In the case of overbooking of connecting flights, cash compensation is available for oversold segments according to above mentioned provisions. Services such as free alteration, refund and board and lodging may be arranged for the follow-up segments according to the passengers' schedule.

(V) In the event that the time of the follow-up flight is over 4 hours (included) later than the original flight, Spring Airlines will arrange free standard room with washing facilities for passengers according to Paragraph 1, Article 85 of the terms hereof, offer free surface transportation between the airport and the hotel and help the passengers with their check-in procedures.

Article 48 In the case of flight overbooking, priority will be given to passengers in the following order:

(1) Passengers traveling on urgent state business, including accompanying passengers.

(2)Passengers with special needs for whom Spring Airlines has made prior arrangements

(3)Group passengers

(4)Passengers with a confirmed seat on a connecting flight with a short connection time.

(5)Passengers with proof of an urgent need to travel (e.g. passengers whose visa is about to expire).

Article 49 Ticket offices and ticket websites of Spring Airlines should put up a notice of overbooking or provide relevant querying channels. In principle, the terms in Section 11 (Overbooked Flights) are consistent with the Spring Airlines Policy on Overbooked Flights published on the Spring Airlines website. Please refer to the Spring Airlines Policy on Overbooked Flights for matters not mentioned herein. In the event of a conflict between these two documents, the terms in the Spring Airlines Policy on Overbooked Flights shall apply.



Chapter XII Plane Taking

Article 50 General Provisions

(I) Passengers should arrive at the airport within the time frame prescribed by Spring Airlines to complete all their check-in formalities such as having their tickets and luggage checked and collecting their boarding passes by their passenger tickets and valid IDs.

(II) In the event that any passenger fails to make it to Spring Airlines’ check-in counter or get ready for the trip, Spring Airlines may cancel the seat booked by the passenger just so that the flight will not be delayed. Spring Airlines shall assume no responsibility for the passenger’s loss and any expense caused thusly.

(III)The time when Spring Airlines starts checking in passengers is usually no later than 90 minutes before the flight’s time of departure and the cut off time for check-in is 45 minutes before the flight’s time of departure. However, the cut off time may vary from airport to airport so passengers should follow the rules of each airport.

(IV)Spring Airlines and its ground service agent should open up the check-in counter on time to take the passengers’ effective flight certificate in accordance with relevant regulations, and check them in without delay.

Article 51 Passengers’ luggage and free carry-on items must go through security check before they check in.

Article 52 Spring Airlines has to right to decline any passenger who is not allowed to fly according to China’s relevant regulations. And the tickets they purchase will be handled as voluntary refunds described in Article 37.

Article 53 No-Show

Any passenger demands alteration or refund after missing his or her flight shall be handled as voluntary alteration described in Article 33 or voluntary refund described in Article 37.

Article 54 Missing Flight

(I) Missing flight caused by passenger’s own fault shall be handled as no-show described in Article 53.

(II) In the event that any passenger misses his or her flight due to Spring Airlines’ fault, Spring Airlines will arrange for the passenger to take the follow-up flight possible as early as possible. If the passenger wants to refund his or her ticket in this case, it shall be handled as involuntary refund described in Article 36 of the terms hereof.

Article 55 Taking Wrong Flight

(I) In the event that any passenger takes the wrong flight, Spring Airlines should arrange for the passenger to take the follow-up flight to head to the destination specified on his or her ticket as early as possible. However, the passenger will not be asked to return the overcharge nor demanded payment for the shortage. In the event that the passenger intends to end his or her trip at the wrong arrival airport, he or she will not be asked to return the overcharge nor demanded payment for the shortage either.

(II) Under the circumstance where any passenger takes the wrong flight due to Spring Airlines’ fault, Spring Airlines should arrange for the passenger to take the follow-up flight to head to the destination specified on his or her ticket as early as possible. And the passenger will be handled as involuntary refund described in Article 36 of the terms hereof should he or she want to refund his or her ticket.

 

Chapter XIII Luggage Transportation

Article 56 General Provisions

Spring Airlines accepts luggage that contains items in keeping with Paragraph 35, Article 3 of the terms hereof only.

Luggage transported by Spring Airlines is divided into checked luggage and unchecked luggage according to the responsibility for transportation.

State prohibited articles, articles restricted for transport, dangerous goods as well as other items that smell or may stain the plane shall not be deemed as luggage or secretly carried in checked luggage. Spring Airlines may refuse to accept or stop the carriage of such items should it find any while collecting the luggage or during transportation.

Article 57 Items that may not be transported as luggage

The following items may not be deemed as luggage or secretly carried in checked luggage, nor taken into the cabin:

(I)Hazardous Article

1.Locked luggage containing dangerous goods (e.g. lithium batteries and/or fireworks). This includes briefcases, safes, and other luggage secured with a password or security features (with the exception of luggage that meets the requirements in DGR 2.3.2.6).

2.Lighters containing unabsorbed liquid fuel (other than liquefied gas), lighter fuel, and lighter refills. 'Strike-anywhere' matches are not permitted.

3.Explosives, detonators, pyrotechnic material, or replicas/imitations of these items.

4.Flammable or explosive substances, including compressed and liquefied gas, flammable liquids and solids, spontaneously combustible substances, water-reactive substances, and organic/inorganic oxidants.

5.Toxic substances, including cyanide and toxic pesticides.

6.Corrosive substances, including sulfuric acid, hydrochloric acid, nitric acid, batteries containing liquid electrolyte, sodium hydroxide, and potassium hydroxide.

7.Radioactive materials, including radioisotopes and other radioactive substances. When carried by staff members of the Organization for the Prohibition of Chemical Weapons (OPCW) on official travel as carry-on or checked baggage, instruments containing radioactive material exceeding the radioactivity limits specified in Table 2-12 of the Technical Instructions For The Safe Transport of Dangerous Goods by Air issued by the International Civil Aviation Organization (e.g. chemical agent monitors (CAM) and/or rapid alarm and identification device monitors (RAID-M)).

8.Disabling devices containing an irritant or incapacitating substance, such as tear gas, pepper spray, and other harmful substances.

9.Devices containing liquid oxygen and medical oxygen devices for personal use.

10.Lithium batteries recalled by the manufacturer for safety reasons, lithium-ion batteries/battery packs with a Watt-hour (Wh) rating greater than 160 Wh, lithium-metal batteries/battery packs with a lithium content in excess of 8 g (apart from lithium battery-powered wheelchairs or mobility devices), or lithium batteries with an unspecified lithium content or capacity (e.g. unlabeled batteries, or batteries with an illegible label).

11.Samsung Galaxy Note 7.

12. Electroshock weapons (e.g. tasers).

13. Other items that may endanger the safety of the aircraft, such as strong magnetic materials that may interfere with on-board instruments and substances with strong, irritating odors.

14.Small gaseous oxygen cylinders or air cylinders for medical use.

15.Safety matches or lighters for personal use.

16.Securely packed cartridges for weapons (class 1.4S, UN0012 or UN0014).

17.Camping stoves and fuel containers that have contained a flammable liquid fuel.

18.Avalanche rescue backpacks.

19.Fuel cell systems and spare fuel cartridges that power portable electronic devices.

20.Wheelchairs and other mobility devices containing non-spillable batteries.

21.Personal transporter powered by lithium batteries.

22. Intelligent baggage has integrated lithium battery and the designed battery cannot be removed, and the baggage does not meet the size, weight or other specific company restrictions on luggage.

(II)Guns, including various imitation toy gun, gun-shaped lighter as well as various other assault weapons, though sports equipment does not count.

(III)Ordnance, police weapon.

(IV)Controlled knives.

(V) Living animals, except for small animals, guide dogs and hearing dogs specified in Article 69 of the terms hereof.

(VI) Other dangerous goods restricted for carriage according to ICAO, IATA-DGR and national regulations.

Article 58 Items that may not be transported as checked luggage

Items that demand special care, such as important documents and materials, negotiable securities, currency, draft, jewelry, precious metal and its products, silverware, valuables, antiques and paintings, fragile articles, perishable articles, samples, travel documents and so forth may not be deemed as checked luggage or secretly carried in checked luggage. Instead, they should be taken into the cabin as carry-on items.

Spring Airlines shall assume liability for loss or damage of above mentioned items carried secretly in checked luggage as common checked luggage only.

Article 59 Items restricted for carriage

The following items may only be transported provided that they are in keeping with Spring Airlines' air transport conditions and approved by Spring Airlines:

(I) Items such as precision instrument, electric appliance and so on should be consigned as goods; they must be properly packed in case certain passenger insists on transporting them as checked luggage and the weight of such items may not be counted toward the passenger’s free baggage allowance and will be charged excess baggage charges.

(II) Sports equipment, including guns and ammunition for sports purposes.

(III) Small animals, guide dogs and hearing dogs specified in Article 69 of the terms hereof.

(IV) Diplomatic pouch, confidential documents.

(V) Folding wheelchair or electric wheelchair that passengers use during their travel.

(VI) Sharp tools and blunt tools besides controlled knives, such as kitchen knife, fruit knife, table-knife, knife craft, scalpel, scissors as well as steel file, axe, bat, hammer and so on, should be transported as checked luggage.

(VII) Dry ice, alcoholic drinks, smoking set, medicine, cosmetics and so forth that passengers need during their travel.

Article 60 Checked Luggage

(I) Checked luggage must be properly packed, locked and buckled, tightly lashed, able to bear certain pressure, can be safely loaded, unloaded and transported under normal operating conditions, and meet the following conditions:

1. Suitcases, travelling bags and handbags must be locked;

2. Two or more pieces of luggage can’t be lashed into one piece;

3. Do not attach any other items to your luggage;

4. Bamboo basket, net bag, straw rope and straw bag may not be used as the outer packaging of luggage;

5. Passenger’s name, detailed address and phone number should be clearly written on their luggage;

6. Saw dust, risk husk, turfgrass chippings may not be used as backing inside any luggage.

(II) Each piece of checked luggage should not be over 50kg nor should it be larger than 40×60×100cm. Luggage heavier or larger than above mentioned rules shall not be checked in without Spring Airlines’ prior consent.

Article 61 Unchecked Luggage

Every passenger is allowed to take one piece of unchecked luggage into the cabin provided that it's not over 7kg nor larger than 20×30×40cm, otherwise it should be transported as checked luggage.

Article 62 Free Baggage Allowance

(I) Unchecked luggage in keeping with Article 61 of the terms hereof may be transported for free.

(II) Spring Airlines will charge excess baggage charge for checked luggage beyond free baggage allowance according to Article 63 of the terms hereof.

(III) Two or more passengers heading for the same destination on the same flight may combine their free baggage allowances together while checking in their luggage provided that they can prove that they are travelling together at the same time, same place or by other means.

(IV) The handicapped can have any necessary assistive device (folding wheelchair, cane, artificial limb, etc.) checked in for free.

Article 63 Excess Baggage Charge

(I) If the total weight of any passenger’s checked luggage and unchecked luggage is over the passenger’s free baggage allowance, the excess weight will be deemed as excess baggage and charged excess baggage charge.

(II) An excess baggage ticket should be issued for excess baggage charge collected.

(III) Excess baggage fee and its calculation shall be handled according to Spring Airlines regulations. Please refer to the baggage rules on the official website of Spring Airlines (https://flights.ch.com/baggage-rule). 

Article 64 Value Declaration

(I) Passengers may declare the value of their checked luggage when each kilogram of their luggage is worth more than 100yuan.

(II) The declared value of checked luggage shall not be greater than the actual value of the luggage and the maximum limit is 8,000 yuan per passenger. Spring Airlines has the right to refuse to accept any luggage that’s over such limit or when it finds the declared value of the luggage objectionable and the passenger refuses to have his or her luggage examined.

(III) Spring Airlines charges a valuation charge that is 5‰ of the value of the weight that’s over the limit prescribed in Paragraph 1, Article 64 according to the value declared by relevant passenger. The amount will be represented in renminbi and the mantissa shall be rounded off.

(IV) Value-declared luggage is not included in free baggage allowance.

Article 65 Right to Decline Carriage

(I) Spring Airlines has the right to refuse to accept luggage that is or contains any item listed in Article 57 of the terms hereof.

(II) Spring Airlines has the right to refuse to check in any luggage that is or contains any item listed in Article 58 of the terms hereof.

(III) Under the circumstance where any passenger carries any item that falls under Article 59 of the terms hereof and the passenger fails to or refuses to follow Spring Airlines' transportation restrictions, Spring Airlines has the right to refuse to accept such item for carriage.

(IV) In the event that the shape, packaging, volume, weight or nature of any passenger's luggage is not in keeping with Spring Airlines' rules, Spring Airlines has the right to demand passenger to improve such noncompliance; and it has the right to refuse to accept such luggage when it's not properly improved.

Article 66 Right of Search

Spring Airlines may check passengers' luggage in the passengers' presence for safety concern; it may even check passengers' luggage together with relevant authorities when necessary. In the event that any passenger refuses to accept such inspection, Spring Airlines has the right to refuse to transport his or her luggage.

Article 67 Requirements for Luggage Collection & Transportation

(I) Passengers must check their luggage in by valid passenger tickets. Spring Airlines should accurately record the number of pieces and weight the checked luggage.

(II) Check-in and luggage collection may only be done on the date when the flight leaves.

(III) Spring Airlines should tie a ticket tag to every piece of checked luggage and hand the identification coupon to the passenger. Unchecked luggage approved by Spring Airlines will be taken into the cabin and taken care of by the passengers themselves after they have been weighed together with the checked luggage.

(IV) In the event that any passenger intends to check in any controversial luggage, Spring Airlines should get the passenger's consent and tie a waiver luggage tag to it so as to absolve Spring Airlines from its corresponding transportation responsibility.

Article 68 Luggage Transportation

(I) Passengers and their checked luggage should be transported by the same flight. In the event that any passenger is separated from his or her checked luggage under exceptional circumstances, Spring Airlines should give the passenger an explanation and arrange for it to be transported by follow-up flight first where the carrying capacity allows.

(II) Passenger's excess baggage should be transported along with the passenger by the same flight provided that the carrying capacity of the airplane allows. Under the circumstance where the carrying capacity does not allow and the passenger refuses to have it transported by follow-up flight, Spring Airlines may refuse to accept such luggage.

Article 69 Small animals and service dogs

69.1 Small animals include domestic dogs, cats, birds, and other pets.

Wild animals, animals with unusual body shapes or animals that may cause injuries (such as snakes) do not fall into this category.

69.2 The cargo hold on most aircraft is not supplied with oxygen, therefore small animals are not accepted for carriage.

69.3 Service dogs are specially trained to help people with disabilities. There are various types of service dog, including assistance, guide, and hearing dogs.

69.4 Service dogs accompanying disabled passengers are accepted for carriage in the cabin. Each disabled passenger is entitled to travel with one service dog. Each flight can accommodate a maximum of four service dogs.

69.5 Passengers traveling with a service dog must submit an application when making a reservation, no later than 48 hours before the scheduled departure time. A copy of the service dog's certification documentation and health certificate must be submitted together with the application.

69.6 The passenger is responsible for the carriage of their service dog to the airport and must present the dog's certification documentation and health certificate during check-in.

69.7 Service dogs must complete security procedures before boarding. Passengers will be requested to empty the dog's waste bag before proceeding through security.69.8 The passenger assumes full responsibility for his or her service dog. Spring Airlines shall not be held liable for any injury to, illness or death of service dogs unless such damages are solely due to its negligence.

69.9 Food and food containers for service dogs are not counted as part of the free carry-on baggage allowance.

69.10 Service dogs must be leashed before boarding and are forbidden from occupying a seat or running through the cabin.

The dog's muzzle may be removed if consent is obtained from neighboring passengers.

69.11 Service dogs that travel on domestic flights must be accompanied by official documentation and a health certificate issued by the relevant quarantine authorities.

69.12 Service dogs that travel on international flights must be accompanied by the following documentation:

(i) Health Certificate and Rabies Vaccination Certificate issued by the Chinese animal and plant quarantine authorities.

(ii) Entry, exit, or transit permit.

(iii) Other documentation required by the destination or transit country (refer to the requirements of the relevant country for details).

69.13 The Special Baggage Captain Notice should be filled in according to the requirements of Spring Airlines to accept the service dog.

Article 70 Luggage in Violation of Regulations

Checked luggage or unchecked luggage that contains any prohibited article, restricted article or dangerous good specified by the government shall be deemed as luggage in violation of regulations. Spring Airlines shall handle such luggage in accordance with the following provisions:

(I) For luggage in violation of regulations found at the airport of departure, Spring Airlines should refuse to accept it in accordance with Article 65 of the terms hereof; if the luggage is found after being collected, Spring Airlines has to right to cancel the carriage or continue to transport it after taking relevant items out, and the excess baggage charged collected shall not be refunded.

(II) Spring Airlines should stop transporting luggage in violation of regulations after finding it at any airport of scheduled stop and the excess baggage charge already collected will not be returned to the passenger.

(III) Any State prohibited article, restricted article or dangerous good secretly carried in luggage in violation of regulations will be handed over to relevant authorities.

Article 71 Withdrawal of Luggage

Under the circumstance where Spring Airlines needs to arrange for any passenger to switch to other flight due to its own fault, carriage of the passenger's luggage should also be altered accordingly and overcharge for the excess baggage charge collected will be returned to the passenger though payment for the shortage will not be demanded; the value declaration surcharge already paid will not be refunded.

Withdrawal of luggage shall be handled in accordance with the following rules:

(I) Passengers who intend to withdraw their luggage at the airport of departure must mention it before the luggage is loaded. In the case of ticket refunding, luggage already collected must also be withdrawn and the excess baggage charges already collected will also be refunded in this case.

(II) Unless time doesn't allow, passengers may withdraw their luggage at the airport of scheduled stop. However, the excess baggage charged for unused segments are not refundable.

(III) Value declaration surcharge already collected will be refunded at the airport of departure while withdrawing the value-declared luggage. However, Spring Airlines does not refund the value declaration surcharge already received at the airport of scheduled stop. 

(IV) In the event that any passenger needs to transfer to another flight due to Spring Airlines' fault, carriage of the passenger luggage should be accordingly altered and the overcharge for the excess baggage charge already collected will be refunded though payment for the shortage will not be demanded; the surcharge for value declaration already paid shall not be refunded.

Article 72 Delivery of Checked Luggage

(I) Passengers should claim their luggage by the identification coupons of their luggage tags immediately after their flights arrive. Passenger tickets should be handed over for examination when necessary.

(II) Under the circumstance where any passenger fails to claim his or her luggage right away, Spring Airlines has the right to charge passenger storage fee from the day after the luggage arrives. Spring Airlines has the right to dispose of any perishable items carried in passengers' luggage 24 hours after the luggage arrives.

(III) Spring Airlines hands out luggage by identification coupon of luggage tag only. It shall assume no responsibility for whether the person who claims the luggage is the passenger him or herself nor any loss or expense caused thusly.

(IV) Once the passengers' delayed luggage arrives, Spring Airlines should notify the passengers to claim their luggage right away or it may deliver the luggage to the passengers directly. Spring Airlines may not charge storage for delayed luggage.

(V) In the event that no passenger raises any objection while claiming his or her luggage, it shall be deemed as the checked luggage has been delivered in good condition.

(VI) Passengers who have lost the identification coupon of their luggage tags should report such loss to Spring Airlines in no time. In this case, they should provide Spring Airlines with enough evidence should they intend to claim their luggage and show their receipts while picking up their luggage. Spring Airlines shall assume no responsibility if any passenger's luggage is claimed by someone else before he or she reports the loss.

Article 73 Undeliverable Luggage

Spring Airlines may handle any undeliverable luggage that's not claimed 90 days after it arrives according to relevant regulations.

Article 74 Disposal of Abnormal Carriage of Luggage

(I) In the case of luggage delay, loss or damage, Spring Airlines or its authorized ground service agent should fill out the Luggage Carriage Accident Record or Accident Record for Damaged Luggage together with the passenger, find out what goes wrong and the cause as soon as possible and forward the findings to the passenger and any unit concerned. Compensation for luggage may be handled at the airport of departure, scheduled stop or airport of destination.

(II) Under the circumstance where the checked luggage of any passenger fails to arrive at the airport along with the passenger by the same flight due to Spring Airlines' fault which causes the passenger certain inconvenience, Spring Airlines may consult with the passenger and give the latter 100 yuan of compensation for temporary supplies.

Article 75 Claim of Indemnity

In the event that any passenger's checked luggage is lost or damaged, the passenger should submit a claim for compensation to Spring Airlines or other ground service agent within the time frame specified in Article 94 of the terms hereof, and provide the latter with his or her passenger tickets (or photocopy), identification coupon of luggage tag, Luggage Carriage Accident Record or Accident Record for Damaged Luggage, evidence for the contents and price of the luggage as well as other relevant evidence. 



Chapter XIV Passenger Behaviors on Aircraft

Article 76   Under the circumstance where any passenger’s behavior on the aircraft endangers the aircraft or anyone or anyone’s property on the aircraft, or gets in the way of the flight crew’ fulfilling their duties, or that any passenger fails to observe the flight crew’s instructions, including but not limited to smoking, drinking or drug taking, or any other behavior that causes or may cause the flight crew or other passengers discomfort, inconvenience, damage or harm, Spring Airlines may take any measure that it deems reasonable, including keeping such passengers under control to stop such behaviors. Such passengers may be asked to deboard the plane anywhere and declined carriage. And they might be sued for undue behavior in the cabin.

Article 77 Due to safety concerns, Spring Airlines forbids or restricts any passenger from using any electronic device on the aircraft, including but not limited to mobile phone, laptop, portable ratio, CD player, video game console or signal radiating device such as remote control electronic toy and interphone. Passengers may not use any electronic equipment other than portable recorder, hearing-aid and pacemaker on the plane without Spring Airlines' permission.

Article 78 Smoking is banned from all domestic flights run by Spring Airlines.

Article 79 Passengers should keep their safety belts buckled on while they are seated. 


Chapter XV Passenger Services

Section 1 General terms

Article 80 Adhering to the principle of ensuring airplane safety and flight regularity and providing good services, Spring Airlines is determined to offer good air and ground services for passengers with a polite, warm and attentive attitude.

Article 81 Spring Airlines is not responsible for the surface transport within the airport, between the airport and downtown or between airports in the same city. And Spring Airlines shall assume no responsibility for any action or negligence of the provider of such surface transport service. In the event that Spring Airlines provides passengers with surface transport according to certain paid service agreement signed separately, the clause hereof does not apply to such surface transport services.

Article 82 The board and lodging expenses at the airport of connecting flight shall be borne by passengers themselves.

Article 83 Under the circumstance where any passenger gets sick during the carriage by air, Spring Airlines should take active measures and try its best to rescue the passenger.

Article 84 According to Spring Airlines’ supporting and service conditions, Spring Airlines may provide special, extra paid services to passengers provided that it has come to an agreement with the passengers.

Section 2 Services for Abnormal Flights

Article 85 Information Notification

(I) Spring Airlines should provide the passengers with timely, accurate information on flight delay or cancellation, including the reason for flight delay or cancellation and flight status, through public information platform, official website, call center, text, phone call, radio broadcasting and so on within 30mins after getting the update on the flight status.

(II)Spring Airlines and its sales agent should strengthen their information communication and sharing, and pass on the information about the delay or cancellation announced by Spring Airlines to the passengers in time.

Article 86 Board & Lodging Services

In the event of flight delay or cancellation, Spring Airlines and its ground service agent shall provide the passengers with board and lodging services according to the following circumstances:

(I) Under the circumstance where any flight is delayed or cancelled at the airport of departure due to the carrier's fault such as aircraft maintenance, flight deployment, flight crew and so forth, Spring Airlines only provides meals or accommodation services for passengers on ground.

(II) Under the circumstance where any flight is delayed or cancelled at the airport of departure due to the non-carrier reasons such as weather, emergency, air traffic control, security check, passenger and so forth, Spring Airlines will help the passengers with meals and place to stay though the expenses will be borne by the passengers themselves.

(III) In the event that any domestic flight gets delayed or cancelled at any airport of scheduled stop for whatever reason, Spring Airlines shall provide meals or accommodation services for the passengers.

(IV) In the event that any domestic flight lands at an alternate airport for whatever reason, Spring Airlines shall provide meals or accommodation services for the passengers.

Article 87 Ticket Services

See Chapter 8 and 9 of the terms hereof for more information on ticket services during flight delay or cancellation.

Article 88 Passenger Services

(I) Under the circumstance where any flight gets delayed or cancelled, Spring Airlines, Spring Airlines' sales agent or ground service agent will serve passengers who need special care first, including the disabled, seniors, pregnant women, unaccompanied minors and so on.

(II)  In the event that any passenger demands written proof of flight delay or cancellation, Spring Airlines should provide him or her with such certificate in time.

(III) Under the circumstance where any flight gets delayed or cancelled, Spring Airlines and its authorized ground service agent should provide passengers with reasonable explanations and services.

(IV) Spring Airlines shall develop and publish its onboard delay emergency plan to the public. The plan should cover services such as information notification during onboard delay as well as conditions and restrictions for deplaning.

Article 89 Spring Airlines does not promise any other compensation for flight delay or cancellation caused by whatever reason.


Chapter XVI Continuous Transport    

Article 90 All parties of the air transport contract consider the carriage jointly run by several carriers is a single business activity, and whether it's based on a booklet of passenger tickets or multiple booklets of passengers tickets, it shall be deemed as a single, inseparable carriage. 


Chapter XVII Liability for Damages& Limit of Indemnity

Article 91 Basic Rules

(I) Spring Airlines is responsible for any loss happens while it’s fulfilling its air transport duty, unless it's otherwise specified in relevant laws or otherwise contracted.

(II) Spring Airlines shall assume no responsibility for any loss resulted from following or passengers' failing to follow China's laws, government regulations, orders and requirements.

(III) Spring Airlines' liability shall not be more than the amount of the loss verified. Spring Airlines shall not be held responsible for any indirect loss or loss caused accordingly nor for any mental distress.

Article 92 Personal Casualty of Passengers

(I) In the event that the age, mental or health condition of any passenger causes any harm or danger to the passenger, thereby causes or aggravates any disease, injury, disability or death of the passenger, Spring Airlines shall not be held responsible.

(II) Any waiver or restriction of Spring Airlines' responsibilities also applies to and benefits Spring Airlines’ agent, employee and representative as well as anyone and his or her agent, employee and representative who provides his or her plane to Spring Airlines; The aggregate indemnity paid by Spring Airlines and above mentioned agent, employee, representative as well as anyone else shall be no more than the liability limitation of Spring Airlines.

(III) Spring Airlines’ liability limitation for death, injury is RMB 400,000 per passenger.

Article 93 Compensation for Luggage

(I) Spring Airlines shall be liable for any delay, loss or damage of passengers' checked luggage between the time when it's checked in and the time when it's handed over to the passengers.

(II)  Spring Airlines will not be held responsible if it can prove that it has already taken all reasonable measures or that it's impossible to take such measures,.

(III) Spring Airlines will not be liable for any loss of luggage resulted from the intrinsic nature, quality or flaw of the luggage.

(IV) Spring Airlines shall assume no responsibility for any harm of passenger or damage of the passenger’s luggage caused by the items carried inside the passenger’s luggage; In the event that the items in any passenger’s luggage cause any harm to others or any damage to others’ belongings or Spring Airlines’ properties, the passenger should compensate for all of Spring Airlines’ loss and all expenses thus caused.

(V) Spring Airlines shall assume liability for loss or damage of items listed in Article 63 of the terms hereof that are carried secretly in checked luggage as common checked luggage only.

(VI) In the case of successive transportation, Spring Airlines shall assume compensation liability for lost luggage that's transported through the air routes its runs only.

(VII) Under the circumstance where all or part of any passenger's checked luggage is damaged or lost, the compensation for the lost luggage shall be no more than RMB 100 per kilogram. Lost luggage will be compensated according to its actual value when its value is less than 100yuan per kilogram.

(VIII) The weight of passengers' lost luggage is subject to the actual weight of the luggage checked in. Under the circumstance where the weight of the lost luggage is uncertain, the weight of the lost luggage should only be counted as the free baggage allowance the passenger is entitled with at most.

(IX) In the event that any passenger has declared the value of his or her lost luggage, Spring Airlines shall compensate the passenger's loss according to the declared value. If the declared value of the luggage is higher than the actual value when it's delivered at the destination, its compensation shall be subject to its actual value.

(X) Under the circumstance where any luggage is damaged, Spring Airlines should compensate for the decreased value of the luggage or pay for the cost of repair. Under the circumstance where any suitcase is damaged, the compensation will be less than RMB 100 per kilogram of the weight of suitcase or Sprig Airlines will pay for the cost of repair.

(XI) In the event that any unchecked luggage gets lost during the period of getting on, off the aircraft or caused by any incident happening on the aircraft, the maximum amount of compensation Spring Airlines bears shall be no more than RMB 3,000 per passenger. If the value of the unchecked luggage is lower than the actual value, its compensation shall be subject to its actual value.

(XII) In the case of compensation for luggage, the excess baggage charge for the luggage should be refunded while the value declaration surcharge collected is not refundable. 

(XIII) Spring Airlines should inform relevant passengers as soon as possible after the lost luggage that has already been reimbursed is found. Passenger should take back his or her luggage and return all of the compensation except for the compensation for temporary supplies. Under the circumstance where any fraud is found, Spring Airlines has the right to take back all of the compensation and pursue legal actions against relevant passenger.

Article 94 Time Limit for Filing Claims and Lawsuit

(I) In the event that any passenger's checked luggage is damaged and the passenger intends to demand compensation, the person who has the right to file a claim should raise an objection in written form to Spring Airlines after finding out about his or her loss. In the case of damaged checked luggage, the objection should be raised within 7 days as of the day the luggage is received at the latest; in the case of delayed checked luggage, an objection should be raised within 21 days as of the day the luggage is handed over to the passenger at the latest. Those who fail to raise any objection within the specified time frame may not file claim for damages against Spring Airlines.

(II) The limitation of action for liability for damages in air transport is two years and it should start counting as of the day the plane arrives at the airport of destination or the day the plane is supposed to arrive at the airport of destination or the day when the carriage finishes. Passengers will lose their right to claim compensation for damage should they fail to take a legal action within the time frame. 


Chapter XVIII Administrative Procedures

Article 95 All passengers must follow China's laws, government regulations, orders, requirements and various provisions on air travel, and cooperate in any security check arranged by the government, airport terminal and Spring Airlines.

Article 96 Passengers should provide all valid documentation required by China's laws, government regulations, orders, requirements or other travel conditions. Spring Airlines reserves the right to decline carriage of any passenger who fails to follow above provisions or any passenger whose travel document is not in keeping with relevant requirements.

Article 97 Passengers should be present when relevant authorities are checking their checked or unchecked luggage. Spring Airlines shall not be held responsible for any loss resulted from passengers' not being there during the security check.  


Chapter XIX Effect-Taking & Alterations

Article 98 These terms and conditions shall take effect on March 1, 2019 and replace the General Terms and Conditions for the Carriage of Domestic Passengers and Baggage.

Article 99 In the event the provisions in the terms hereof conflict with any mandatory provision of relevant laws and regulations, the laws and regulations shall prevail though it does not influence the force of other parts of the terms hereof.

Article 100 Spring Airlines has the right to alter the terms hereof and its air transport regulations in accordance with the procedure specified by the Civil Aviation Administration of China without giving prior notice. However, such alterations do not apply to carriage that has already begun before the alterations are made.

Article 101 Employee, authorized sales agent, authorized ground service agent or other agent and its employee all have no right to violate or alter the terms hereof.

Article 102 Although Spring Airlines tries to keep the consistency in various language versions, the other text versions of these conditions are only for the convenience of a specific customer group to read. If there are inconsistencies or ambiguity between the versions or translations. Please refer to this simplified Chinese version.

 

Schedule: the voluntary change, voluntary refund rules of Spring and Autumn Airlines (divided based on the seat class: general seat and business economy seat)

 

Applicable date: Effective from December 20, 2018 (inclusive)

Voluntary change rules for ordinary seat:

Cabin (main cabin)

Sub-cabin

The time for change

7 days before departure (including)

Within 3 days (excluding) to 7 days before   the flight departure

Within 24 hours (including) to 3 days of the   flight before departure

Within 2 hours (including) to 24 hours of the flight before   departure

Within 2 hours before the flight departure /   after the flight leaves the station

Y/W


Free change

Free change

Charge    10%  change fee of the passenger   fare

Charge    20%  change fee of the passenger   fare

Charge    40%  change fee of the passenger   fare

S,H,V,K,L,M

A,B,C…X,
  Y,Z

Free change

Free change

Charge    10%  change fee of the passenger   fare

Charge    20%  change fee of the passenger   fare

Charge    40%  change fee of the passenger   fare

N,Q,T,X,U,E

A,B,C…X,
  Y,Z

Free change

Charge    10%  change fee of the passenger   fare

Charge    20%  change fee of the passenger   fare

Charge    40%  change fee of the passenger   fare

No change,only refund airport construction fee and fuel   surcharge

R1~R4

A,B,C…X,
  Y,Z

Charge  40%    change fee of the passenger fare

Charge    60%  change fee of the passenger   fare

Charge    70%  change fee of the passenger   fare

Charge    80%  change fee of the passenger   fare

No change,only refund airport construction fee and fuel   surcharge

P, P1~P5


Charge    40%  change fee of the passenger   fare

Charge    60%  change fee of the passenger   fare

Charge    70%  change fee of the passenger   fare

Charge    80%  change fee of the passenger   fare

No change,only refund airport construction fee and fuel   surcharge

G,G1,G2,B


Execute by Spring Airlines rules

I


Execute by Spring Airlines product rules

O, D,J


Execute by Spring Airlines rules

Voluntary change rules for business economics:

Cabin (main cabin)

Sub-cabin

The time for change

7 days before departure (including)

Within 3 days (excluding) to 7 days before   the flight departure

Within 24 hours (including) to 3 days of the   flight before departure

Within 2 hours (including) to 24 hours of the flight before   departure

Within 2 hours before the flight departure /   after the flight leaves the station

Y/W


Free change

Free change

Free change

Charge    5%  change fee of the passenger   fare

Charge    10%  change fee of the passenger   fare

S,H,V,K,L,M

A,B,C…X,
  Y,Z

Free change

Free change

Free change

Charge    5%  change fee of the passenger   fare

Charge    20%  change fee of the passenger   fare

N,Q,T,X,U,E

A,B,C…X,
  Y,Z

Free change

Charge    5%  change fee of the passenger   fare

Charge    5%  change fee of the passenger   fare

Charge    5%  change fee of the passenger   fare

No change,only refund airport construction fee and fuel   surcharge

R1~R4

A,B,C…X,
  Y,Z

Charge    40%  change fee of the passenger   fare

Charge    50%  change fee of the passenger   fare

Charge    50%  change fee of the passenger   fare

Charge    50%  change fee of the passenger   fare

No change,only refund airport construction fee and fuel   surcharge

P, P1~P5


Charge    40%  change fee of the passenger   fare

Charge    50%  change fee of the passenger   fare

Charge    50%  change fee of the passenger   fare

Charge    50%  change fee of the passenger   fare

No change,only refund airport construction fee and fuel   surcharge

G,G1,G2,B


Execute by Spring Airlines rules

I


Execute by Spring Airlines product rules

O, D,J


Execute by Spring Airlines rules

 

 

Voluntary refund policy for ordinary seat :

Cabin (main cabin)

Sub-cabin

The time for   refunding

7 days before departure (including)

Within 3 days (excluding) to 7 days before   the flight departure

Within 24 hours (including) to 3 days of the   flight before departure

Within 2 hours (including) to 24 hours of the flight before   departure

Within 2 hours before the flight departure /   after the flight leaves the station

Y/W


Charge  10%    refund fee of the passenger fare

Charge  10%    refund fee of the passenger fare

Charge  20%    refund fee of the passenger fare

Charge  30%    refund fee of the passenger fare

Charge  50%    refund fee of the passenger fare

S,H,V,K,L,M

A,B,C…X,
  Y,Z

Charge  10%    refund fee of the passenger fare

Charge  10%    refund fee of the passenger fare

Charge  20%    refund fee of the passenger fare

Charge  30%    refund fee of the passenger fare

Charge  50%    refund fee of the passenger fare

N,Q,T,X,U,E

A,B,C…X,
  Y,Z

Charge  10%    refund fee of the passenger fare

Charge  20%    refund fee of the passenger fare

Charge  30%    refund fee of the passenger fare

Charge  50%    refund fee of the passenger fare

No refund,Return the airport construction fee and fuel   surcharge that have been actually collected

R1~R4

A,B,C…X,
  Y,Z

Charge  50%    refund fee of the passenger fare

Charge  70%    refund fee of the passenger fare

Charge  80%    refund fee of the passenger fare

Charge  90%    refund fee of the passenger fare

No refund,Return the airport construction fee and fuel   surcharge that have been actually collected

P, P1~P5


Charge  50%    refund fee of the passenger fare

Charge  70%    refund fee of the passenger fare

Charge  80%    refund fee of the passenger fare

Charge  90%    refund fee of the passenger fare

No refund,Return the airport construction fee and fuel   surcharge that have been actually collected

G,G1,G2,B


Execute by Spring Airlines rules

I


Execute by Spring Airlines product rules

O, D,J


Execute by Spring Airlines rules

Voluntary refund policy for business economy:

Cabin (main cabin)

Sub-cabin

The time for   refunding

7 days before   departure (including)

Within 3 days   (excluding) to 7 days before the flight departure

Within 24 hours   (including) to 3 days of the flight before departure

Within 2 hours (including) to 24 hours   of the flight before departure

Within 2 hours   before the flight departure / after the flight leaves the station

Y/W


Charge  5%    refund fee of the passenger fare

Charge  5%    refund fee of the passenger fare

Charge  15%    refund fee of the passenger fare

Charge  20%    refund fee of the passenger fare

Charge  30%    refund fee of the passenger fare

S,H,V,K,L,M

A,B,C…X,
  Y,Z

Charge  5%    refund fee of the passenger fare

Charge  5%    refund fee of the passenger fare

Charge  15%    refund fee of the passenger fare

Charge  20%    refund fee of the passenger fare

Charge  30%    refund fee of the passenger fare

N,Q,T,X,U,E

A,B,C…X,
  Y,Z

Charge  10%    refund fee of the passenger fare

Charge  10%    refund fee of the passenger fare

Charge  20%    refund fee of the passenger fare

Charge  35%    refund fee of the passenger fare

No refund,Return the airport construction fee and fuel   surcharge that have been actually collected

R1~R4

A,B,C…X,
  Y,Z

Charge  50%    refund fee of the passenger fare

Charge  65%    refund fee of the passenger fare

Charge  65%    refund fee of the passenger fare

Charge  70%    refund fee of the passenger fare

No refund,Return the airport construction fee and fuel   surcharge that have been actually collected

P, P1~P5


Charge  50%    refund fee of the passenger fare

Charge  65%    refund fee of the passenger fare

Charge  65%  refund   fee of the passenger fare

Charge  70%    refund fee of the passenger fare

No refund,Return the airport construction fee and fuel   surcharge that have been actually collected

G,G1,G2,B


Execute by Spring Airlines rules

I


Execute by Spring Airlines product rules

O, D,J


Execute by Spring Airlines rules


GENERAL TERMS FOR DOMESTIC CARRIAGE OF PASSENGERS & LUGGAGE OF SPRING AIRLINES CO., LTD.

 

Article Ⅰ Definitions

Article Ⅱ Scope of Application

Article Ⅲ Passenger Tickets

Article Ⅳ Ticket Price & Taxes

Article Ⅴ Seat Reservation & Ticket Booking

Article Ⅵ Flight Time, Flight Delay & Cancellation

Article Ⅶ Alterations

Article Ⅷ Refunds

Article Ⅳ Ticket Price & Taxes

Article ⅩCheck-in& Boarding

Article XI Carriage Refusal & Restrictions

Article XII Luggage

Article XIII Passenger Behaviors on Aircraft

Article XIV Arrangement for Additional Services

Article XV Administrative Procedure

Article XVI Successive Carrier

Article XVII Liability for Damages

Article XVIII Time Limit for Objection Raising

Article XIX Prescribed Period for Litigation

Article XX Other Provisions

Article XXI Effect-Taking &Alterations

 

Article Ⅰ Definitions

        Unless there are other requirements in specific terms or otherwise clearly specified, the meanings of the following terms in the General Terms for International Carriage of Passengers, Luggage of Spring Airlines (hereafter referred to as "The Terms") are as follows:

1.1 " Conventions" refer to the following applicable documents:

Convention for the Unification of Certain Rules relating to International Carriage by Air (hereafter referred to as "The Warsaw Convention") signed in Warsaw on October 12th, 1929.

Protocol to Amend the Convention for the Unification of Certain Rules Relating to International Carriage by Air, Signed at Warsaw on 12 October 1929 (hereafter referred to as "The Hague Protocol" signed in Hague on September 28th, 1955.

Convention for the Unification of Certain Rules relating to International Carriage by Air (hereafter referred to as "The Montreal Convention") signed in Montreal on May 28th, 1999.

 

1.2 Unless otherwise specified by convention, "International Carriage by Air" refers to carriage where any of the point of departure, place of destination or agreed stops is not within the People's Republic of China per carriage contract whether or not there’s interruption or transfer during the carriage, except those otherwise specified in the Convention.

 

1.3 "The Carrier" refers to all air carriers including the air carrier who issues passenger tickets and conveys or agrees to convey the passengers specified on the tickets as well as their luggage.

1.4 "Airline Code" refers to the two-character or three-letter code used to identify any specific air carrier.

1.5 " Carrier’s Provisions " refer to provisions legally developed, published and taking effect as of the filling date of passenger tickets for the purpose of carriage control of passengers and their luggage, including effective applicable rate.

1.6 "Authorized Agent" refers to passenger transport sales agent designated by Spring Airlines and sells air transport service (product) of Spring Airlines on behalf of Spring Airlines.

1.7 "Passenger" refers to anyone besides the flight crew who's being conveyed or has already been conveyed by aircraft according to his or her passenger ticket.

1.8 "Passenger Tickets" refer to the transport document issued by the carrier or on behalf of the carrier which grants the right to ride.

1.9 "Conjunction Tickets" refer to passenger tickets issued to passengers in conjunction with another set of passenger tickets, and together the two form a single carriage contract.

1.10 "Electronic Passenger Tickets" refer to the valid transport document in electronic form sold by Spring Airlines or its authorized agent and entitling passengers the right to travel. It's the electronic substitute of paper passenger ticket.

1.11 "Regular Rates" refer to the highest rates for various seat classes, including first class, business class and economic class, during the application period of the rates. Rules at the time when any change has been made to the price control method should prevail.

1.12 "Special Ticket Price" refers to other rate besides regular rate. It is usually lower than regular rate but comes with certain restrictions.

1.13 "Day" refers to calendar day, including seven days of each week. However, the day when the notice is sent does not count in the case of issuing a notice to any passenger; When it comes to confirming the period of validity of passenger tickets, the issuing date of passenger tickets and the day when the flight takes off do not count.

1.14 "Luggage" refers to any necessary or proper items and other personal belongings that passengers take with them to wear, use, or for comfort or convenience. Unless otherwise specified, it includes passengers' checked and unchecked baggage.

1.15 "Luggage Ticket" refers to the component in the passenger tickets that's related to passenger's checked baggage.

1.16 "Identification Coupon of Luggage Tag" refers to the credential that the carrier gives to passengers for the purpose of identifying their checked baggage.

1.17 "Checked Luggage" refers to the luggage that's been issued a luggage ticket and given by the passenger to the carrier to tend.

1.18 "Unchecked Luggage" refers to the luggage that's tended by the passenger on his or her own besides checked luggage.

1.19 "Check-In Deadline" refers to the time that the carrier specifies when passengers should finish all of their check-in formalities and collect their boarding passes.

1.20 "Damages" refer to (1) Any passenger death or loss resulted from any other bodily injury caused by accidents that happen on the aircraft or while getting on or off the aircraft; (2) Loss resulted from ruin, loss or damage of checked luggage caused by any incident happens on the aircraft or during the period when the carrier is in charge of the checked luggage; (3) loss of unchecked luggage tended by the passenger himself/herself due to the carrier or its agent's fault.

1.21 "Force Majeure" refers to unusual, unforeseeable and uncontrollable circumstances. There's no way to avoid its consequences even though all possible measures have been taken.

1.22 "Declaration of Attached Contract Terms" refers to the summary and declaration of the terms written on passengers' tickets or e-ticket itinerary or given to the passengers along with the tickets.

1.23 "Special Drawing Rights" refer to the special drawing rights specified by the International Monetary Fund.

1.24 "Stopover" refers to the stop at a certain place during the journey purposely scheduled by the passenger under the carrier's prior consent when he or she is travelling from the point of departure to the place of destination.

1.25 "Freight Rates" refer to the carriage price and other service conditions set by the carrier based on the costs and expenses payable for the passengers and luggage.

1.26 "Spring Airlines" is short for Spring Airlines Co., Ltd. Its English name is Spring Airlines Company Limited., or Spring Airlines in English for short. Our two-character and three-letter codes are 9C and CQH, respectively; our IATA code is 089; our websites are  www.ch.com and m.ch.com.

 


Article Ⅱ Scope of Application

2.1 General Provisions

        Unless otherwise specified in Article 2.2, 2.4 and 2.5, the terms hereof apply only to flight or segment with Spring Airlines' name or airline code listed in Column "Carrier" on passenger tickets.

2.2 Chartered Carrier

  For carriage under charter agreement, the terms hereof apply only to the charter agreement or circumstances where the terms are cited in the passenger ticket clauses for the charter flight.

2.3 Code Sharing

Under the circumstance that Spring Airlines shares code with other carriers on some flights, it means that passengers have already booked Spring Airlines' flight and hold passenger tickets with Spring Airlines'' name or airline code on them but may travel by aircraft run by other carrier. In this case, Spring Airlines will inform passengers of the actual carrier of the flight during their booking.

2.4 Priority in Application of Laws

The terms hereof apply to the international carriage provided by Spring Airlines. In the event that the terms hereof contradict with the freight rate rules or applicable laws of Spring Airlines, such freight rate rules or laws shall prevail.

Under the circumstance that any clause in the terms hereof contradicts with applicable laws, the clause is invalid. However, other clauses in the terms hereof shall remain valid.

2.5 Priority in Application is given to the terms hereof compared to other provisions of Spring Airlines

Unless otherwise specified in the terms hereof, if any other provision of Spring Airlines contradicts with the terms hereof, priority in application shall be given to the latter.

 

Article Ⅲ Passenger Tickets

3.1 General Provisions

3.1.1 Passenger tickets are the preliminary evidence for the formation of carriage contract by air and carriage contract conditions between the carrier and passenger on the passenger tickets. The carrier only provides carriage for the passenger who holds the passenger tickets issued by the carrier or its authorized agent, and has the right to demand the passenger to present valid ID. The contract conditions on passenger tickets are the summary of certain clauses under the carriage provisions.

31.2 Passenger tickets should contain at least the following:

3.1.2 (a) Carrier name;

3.1.2 (b) Passenger Name;

3.1.2 (c) Ticketer name, time and place of issuance;

3.1.2 (d) Point of departure and place of destination;

3.1.2 (e) Ticket Price

3.1.2 (f) Ticket No.;

3.1.2 (g) Free Baggage Allowance

3.1.2 (h) At least one scheduled stop should be indicated if both the point of departure and place of destination are within PRC and there's one or multiple scheduled stops outside of PRC.

3.1.2 (i) Where any of the final destination, point of departure or one of the scheduled stops is not within PRC, and according to applicable convention on international carriage by air, a declaration that the convention applies to the carriage should be made on passenger tickets that should be marked as it is.

3.1.3 The carrier or its authorized agent should issue separate passenger tickets for every passenger.

3.1.4 Passenger tickets are non-transferrable. Where passenger tickets are not presented by those who have the right to take the plane or demand refunds, Spring Airlines may directionally provide carriage or refund for those who present the passenger tickets in accordance with relevant provisions. Spring Airlines will not be held responsible for those who originally have the right to take the plane or demand refunds.

3.1.5 Passenger tickets shall not be altered and will be invalid once altered.

3.1.6 Passenger tickets sold at reduced prices may come with restrictions or conditions that deny passengers' rights to endorsement, alteration or refund. Passengers should choose appropriate ticket prices based on their needs.

3.1.7 Passenger Tickets are always the property of the carrier who issues the tickets.

3.1.8 For the electronic tickets, passengers should have a valid e-ticket issued in the name of the passenger and the passenger should show a valid ID,

or otherwise they have no right to check in.   

3.1.9 Air transport e-ticket itinerary lost: if the printed itinerary is lost because of passengers, it cannot be re-printed according to the "Air Transport E-ticket Ticket Management Regulations". If the passenger loses the air ticket e-ticket itinerary, they do not have to re-purchase the ticket, and the trip can be completed with the valid ID.

3.1.9 (b) Under the circumstance that any open tickets are lost or that any passenger fails to provide any proof that he or she has already been issued valid passenger tickets for the flight he or she takes, or that any passenger refuses to sign above agreement: Spring Airlines may demand the passenger to pay full price for the passenger ticket reissued. Any lost or damaged passenger tickets not used within one year after they are issued or as of the day the journey begins may be refunded provided that they are confirmed by Spring Airlines.

3.1.10 Passenger tickets are valuable tickets. Passengers should take good care of them and try not to lose them or get stolen. 

3.2 Period of Validity of Passenger Tickets

3.2.1 Unless otherwise specified on passenger tickets, in the terms hereof or in applicable freight rate (the freight rate may prescribe a limit to the expiry date of passenger tickets and such restriction will be clearly specified on the tickets), the period of validity of passenger tickets is:

3.2.1 (a) Passengers must start travelling within a year as of the day the regular-price passenger tickets are issued and they shall remain valid within a year as of the day the first segment begins; they shall be valid within a year as of the day the passenger tickets are issued if none of the tickets are used.

3.2.1 (b) According to the calculation for the period of validity of passenger tickets in previous article, the period of validity starts as of the day the journey begins or zero o'clock the day after the passenger tickets are issued to zero o'clock the day after the expiration date.

3.2.2 Under the circumstance that passengers fail to travel within the period of validity of their passenger tickets for any of the following reasons, Spring Airlines should extent their tickets in accordance with relevant provisions.

 

3.2.2 (a) Spring Airlines has canceled the flight that the passengers booked;

3.2.2 (b) Spring Airlines fails to land in the scheduled stop and the stop is the passengers’ point of departure, place of destination or scheduled stops;

3.2.2 (c) Spring Airlines fails to properly fly according to flight timetable;

3.2.2 (d) Spring Airlines makes the passengers miss their connecting flights;

3.2.2 (e) Spring Airlines has replaced their seats with different seat classes;

3.2.2 (f) Spring Airlines fails to provide seats that they have already confirmed in advance.

3.2.3 Under the circumstance that passengers holding regular-price tickets fail to travel within the period of validity of their passenger tickets because the carrier fails to provide seats on the flight back when the passengers were making reservations, Spring Airlines should extend their tickets in accordance with relevant provisions.

3.2.4 If any passenger fails to continue travelling within the period of validity of his or her tickets because he or she gets sick during the journey, Spring Airlines will extend his or her tickets till he or she is capable of travelling again, or to the earliest flight where Spring Airlines is able to provide seat class equivalent to the fare class that the passenger had paid for at the place where the passenger cuts short his or her trip. The patient should provide a diagnosis proof from his or her doctor. When the electronic ticket passenger reservation system records include one or several midway locations, extension of passenger tickets shall not be longer than three months as of the day when the passenger becomes able to travel again according to his or her doctor's proof. In this case, Spring Airlines will also extent the ticket of one of the companions the passenger is travelling with.

3.2.5 Under the circumstance that any passenger passes away during the trip, the passenger's companion's ticket may be changed by canceling the shortest duration of stay or extending the period of validity. In the event that the passenger's immediate relative passes away during the trip, the expiration date of the passenger and his or her immediate relative companion's ticket may also be altered. However, such change shall not be done before a death certificate is received and the extended period shall not be longer than 45 days as of the day of death specified on the death certificate.

3.3 Order & Use of Ticket Coupons

3.3.1 The tickets that the passengers purchase are only applicable to the carriage from the point of departure, and the scheduled stops to the place of destination specified on the tickets. The rates that the passengers pay are based on Spring Airlines' freight rate provisions and the carriage specified on the tickets. Ticket price is the basic component of the carriage contract between Spring Airlines and passengers. All legs in passenger tickets must be used in the order specified while the tickets are issued, otherwise not only won't the tickets be accepted, they would also become invalid.

3.3.2 Passengers should contact Spring Airlines first should they intend to change any of the items of the carriage. Once any change is made, the ticket price will be recalculated. Passengers may choose to accept the new price or maintain the original carriage on their passenger tickets. Under the circumstance that the passengers need to change any of the items of the carriage due to force majeure, they should contact Spring Airlines as early as possible and the latter shall try to convey the passengers to the next scheduled stop or the final destination at a reasonable cost without recalculating the ticket price.

3.3.3 In the event that any passenger makes any alteration to the carriage without Spring Airlines' consent, Spring Airlines will determine the ticket price according to the passenger's actual trip. The passenger should pay for the difference between the original ticket price and the price after the change is made as well as proper service charges, and the unused ticket coupons will be cancelled.

3.3.4 Alteration of certain items of the carriage won't change the ticket price; however, change in other items will increase the ticket price, such as changing the point of departure or travel direction. Many ticket prices are only valid for the flight with specific date on the passenger tickets and shall not be changed, or shall only be changed after paying corresponding fees.

3.3.5 The seat class and flight date should be specified in the passenger tickets, which shall not be used for before the seat is confirmed.

3.4 Carrier Name & Address

Spring Airlines' name is abbreviated to its airline code or other abbreviation on passenger tickets. The airport at the point of departure corresponding to the abbreviation of the carrier name in Column "Carrier" should be deemed as the carrier's address. The address is labeled in the carrier's first segment of the passenger's travel itinerary/receipt in the case of electronic passenger tickets.

 

Article Ⅳ Ticket Price & Taxes

4.1 Ticket Price

4.1.1 Unless otherwise specified, the ticket price only applies to the carriage by air from the airport at the point of departure to the airport at the place of destination. And it doesn't include the surface transport between airports or between the airport and downtown.

4.1.2 Applicable ticket price is the price published by Spring Airlines. The price may be made up according to Spring Airlines' provisions when there's no published price. The applicable fare is the fare valid on the day of the flight on the ticket. In the event that the fare received is inconsistent with the applicable price, the passenger should pay for the difference or Spring Airlines would return the difference. If the passenger intends to change his or her voyage, flight or date of trip, it may affect the ticket price that the passenger should pay.

4.1.3 The ticket price applies only to the published route relating to the price. If the price applies to more than one route, passengers may specify the route before the tickets are issued; otherwise it’s up to Spring Airlines or its authorized agent.

4.2 Taxes & Dues

4.2.1 Taxes or dues that the government or other relevant authorities or airport operator charges the passengers in accordance with relevant provisions for offering service facilities are included in applicable ticket price. Such taxes or dues shall be borne by passengers.

4.2.2 Spring Airlines will inform passengers of the taxes and dues included in the ticket price while they are purchasing plane tickets. Most taxes and dues are separately listed on passenger tickets. The taxes or dues for air travel are always changing and may be collected after the tickets are sold. Under the circumstance that the applicable taxes listed on passenger tickets are increased or that there're new taxes and dues after the tickets are sold, passengers are obligated to pay for them. Likewise, if the taxes and dues that the passengers pay while purchasing plane tickets are no longer applicable to the passengers as they are cancelled or reduced, the passengers have the right to apply for refund.

 

4.3 Currency

4.3.1 Generally speaking, the ticket price, taxes and dues should be paid with currency of the place where the tickets are issued.

4.3.2 Spring Airlines may decide to accept other currencies by itself for reasons such as the currency of the place where the tickets are issued can’t be exchanged. Under the circumstance that passengers try to pay for the tickets with currency other than the one in the published price, they should convert the price with published exchange rate first.

 

Article Ⅴ Seat Reservation & Ticket Booking

5.1 Requirements for Seat Reservation

5.1.1 Spring Airlines or its authorized agent will keep a record of the passengers' seat reservation. And Spring Airlines will provide written seat reservation record for passengers as required.

5.1.2 Some ticket prices contain clauses that restrict or deny passengers the right to change or cancel their seat reservations. In the case of ticket price that comes with restrictions, any change or cancellation of seat reservation made by passengers should be in accordance with the provisions. Please refer to relevant freight rate rules for specific conditions on ticket price.

5.2 Time Limit for Booking Tickets

5.2.1 Passengers should make seat reservations following the procedure specified by Spring Airlines and pay for the tickets within the time limit specified by Spring Airlines. Under the circumstance that the passengers fail to pay for the tickets within the time limit, Spring Airlines has the right to cancel the reservations that the passengers have made.

5.2.2 In the event that passengers have purchased electronic passenger tickets, only by the confirmation of Spring Airlines or its authorized agent's reservation system to make sure the payment is successful, so the seat be deemed as booked and valid.

5.2.3 Spring Airlines should provide seats according to the flight and seat class reserved by passengers.

5.3 Personal Information

       Passengers understand that the personal information they give to Spring Airlines will be used to: make seat reservation, book tickets, get support services as well as other additional services, handle immigration and entry formalities as well as provided to government departments. Therefore, passengers agree to let Spring Airlines keep and use their personal information, and the latter may send such information to relevant departments and authorized agents of Spring Airlines, government departments or any other relevant service providers mentioned above.

 

5.4 Provision of seats that passengers apply for or specify is not guaranteed

    Spring Airlines will try its best to meet passengers' request for seats in advance. However, Spring Airlines does not guarantee that any specified seat is available. For safety or security reasons, the right to reallocate the seats shall always be reserved by Spring Airlines, even after boarding.

 

5.5 Seat Reservation

5.5.1 Under the circumstance that passengers fail to use the seats they have reserved according to Spring Airlines' rules nor inform Spring Airlines, Spring Airlines may cancel all of the passengers' reserved seats for their onward flight and return flight, and charge the passengers who fail to use their reserved seats for service fees. However, in case that the passengers have informed Spring Airlines in advance, reservations for their corresponding subsequent flights shall be reserved.

5.5.2 Spring Airlines will forwardly inform the passengers if it needs the passengers to reconfirm the seats they have booked for their onward flight and return flight run by Spring Airlines within a given time. However, passengers should learn about the seats of any other carrier relating to their trip before confirming the requests. If reconfirmation is necessary, passengers should go through the seat reconfirmation formalities with the carrier whose code is specified on passenger tickets.

 

Article Ⅵ Flight Time, Flight Delay & Cancellation

6.1 Flight Time

6.1.1 The flight time or aircraft types specified in flight timetable may change between the time they are published and the day when passengers actually start travelling, Spring Airlines does not guarantee for the flight time and aircraft types, which are not the constituent parts of the carriage contract between Spring Airlines and passengers, either. 

6.1.2 Spring Airlines will inform the passengers of the valid flight time they book for at that time before accepting the passengers' booking and specify it on the tickets. After selling the passenger tickets, Spring Airlines may still change the flight time. If the passengers have already given Spring Airlines their contact information, Spring Airlines will try its best to inform the passengers of such change. After the passengers have purchased the tickets, if Spring Airlines has made any major change to the flight time and the passengers can't accept it, and Spring Airlines is unable to provide any substitute flights that are acceptable to the passengers, the passengers have the right to demand refund in accordance with Article 8.2.

6.2 Flight Cancellation & Delay

6.2.1 Spring Airlines will take all reasonable measures to prevent delay of passengers and passengers' luggage. Under the circumstance that Spring Airlines has already taken all reasonable measures or that it's impossible to take such measures, Spring Airlines shall not be held responsible.

6.2.2 Unless otherwise specified in the conventions, under the circumstance that Spring Airlines cancels the flight, fails to fly properly according to the flight timetable, fails to land in the passengers' destination or scheduled stop, or makes the passengers miss their connecting flight they have already booked, Spring Airlines will take the following measures that the passengers may choose from:

6.2.2.1 Arrange follow-up Spring Airlines flights with available seats for the passengers as early as possible without charging extra fees, or extend the passengers' tickets when necessary; or

6.2.2 Give refunds for the tickets according to Article 8.2 of the terms hereof.

6.2.3 In occurrence of any of the circumstances described in 6.2.2, the remedial measures listed in 6.2.2.1 and 6.2.2.2 are all of the measures passengers may choose from. Unless otherwise specified in the conventions, Spring Airlines shall no longer shoulder any other responsibility for the passengers.  

6.2.4 Under any of the following circumstances, Spring Airlines may cancel, suspend, alter, delay or postpone any flight without giving prior notice and handle it in accordance with Article 7.2.2.

6.2.4.1 In order to follow the laws and other relevant regulations of PRC or relevant countries during the carriage;

6.2.4.2 In order to guarantee flight safety;

6.2.4.3 Other reasons that Spring Airlines can't control or foresee.

6.3 Services for Passengers whose flights are delayed, cancelled

Services for passengers whose flights are delayed or cancelled are the same as Section II, Chapter XV in the General Terms for International Carriage of Passengers, Luggage of Spring Airlines. Please refer to Article VII and Article VIII of the terms hereof for ticket services.

Article Ⅶ Alterations

7.1 Where the passengers intend to alter their voyage, place of destination, seat class, flight or period of validity of passenger ticket specified in the unused parts of passenger tickets before they start travelling or after they have already started travelling but have not reached their destination shall be deemed as voluntary alterations.

7.1.1 Voluntary alterations shall be handled according to the following provisions:

7.1.1.1 Passengers should make such request before reaching the destination specified on passenger tickets;

7.1.1.2 After the voyage is changed, the price and various fees specified on the modified ticket as of the transportation day shall apply;

7.1.1.3 The difference between the ticket price and various fees after the voyage is changed and the original ones shall be borne by the passengers or returned by the carrier;

7.1.1.4 The period of validity of newly issued passenger tickets change should be identical to the applicable period of validity of the original tickets, and calculate from the beginning of the first day of the original ticket or the day after the date of filling out the ticket.  

7.1.1.5 In the case of ticket price that comes with restrictions, passenger's request of voluntarily altering his or her voyage should be in keeping with provisions of such restrictions.

7.1.2 Passenger ID & Name Change

7.1.2.1 In the event that there's wrong letters in passenger's name on passenger tickets or that his or her ID type or certain digits in his or her ID number need to be altered due to passenger's fault, a request for change needs to be filed within a given time before the flight leaves the terminal.

7.1.2.2 Passenger's request for change of passenger shall be handled as voluntary refund in Article 8.3 of the terms hereof.

7.1.2.3 ID type and passenger name shall not be altered at the same time; passenger's surname shall not be altered.

7.1.2.4 Spring Airlines charges certain service fees for alteration of passenger ID and name. However, it will be free if the mistakes in passenger ID and name are caused by Spring Airlines or its agent.

7.2 Involuntary Change of Voyage

7.2.1 Where passengers are forced to change their voyage because Spring Airlines cancels the flight that passengers have already made seat reservations on, or fails to land in passenger's destination or scheduled stops, or fails to fly properly according to the flight timetable, or fails to provide seats that have already been reserved beforehand shall be deemed as involuntary change of voyage.

7.2.2 Under the circumstance that passengers are forced to change their voyage due to implementation of Article 6.2.4, Spring Airlines will take passengers' reasonable needs into account and handle them according to Article 6.2.2 in the terms hereof.

 

Article Ⅷ Refunds

8.1Spring Airlines will return the fare for all or the unused segments to passengers according to Spring Airlines' applicable freight rate rules and follow the provisions below:

8.1.1 Spring Airlines has the right to issue refunds to passengers whose names are specified on corresponding passenger tickets.

8.1.2 Under the circumstance that the passenger whose name is on the ticket is not the one who paid for the ticket, and there're restrictions for refund on the ticket, Spring Airlines will return the fare to the payer of the ticket or the person he or she specifies. In the event that the applicant for refund is not the passenger whose name is specified on the ticket, the applicant must show the original copy of his or her ID and provide the ID (original or photocopy) of the passenger whose name is on the ticket as well as the passenger's certificate of authorization of entrusting the applicant.

8.1.3 Passengers should fill out Spring Airlines' refund order when they want to get refunds for their tickets. If the passenger has printed the e-ticket itinerary of air ticket, unless the ticket is lost, the passenger must return the original e-ticket itinerary to Spring Airlines before refunding the ticket.

8.1.4 Refunds when passengers got sick

8.1.4.1 Passengers who demand refund due to illness need to provide Spring Airlines with a diagnosis proof and bill issued by county-level or above medical institution before the specified time of departure of the flight, and it will not be charged refund fee (including) which is not suitable for flight and stamping during the flight period, the medical bills and the passenger's ID of 50 yuan or more printed by the hospital computer are exempted from the refund fee. In the case of sudden onset or temporary onset of disease while the flight lands in the scheduled stops and a proof from medical institution is not available, refunds can be processed before both the staff at the check-in counter (or the crew chief on that day) and the person in charge of the terminal have signed the passenger tickets.

8.1.4.2 Under the circumstance that any passenger demands refunds because he or she got sick, all fare shall be returned if such request is made at the airport of departure. And if such request is made at any scheduled stop, the fare for segments that have already been used will be taken out and the rest will be returned to the passenger.

8.1.4.3 Under the circumstance that the companion of the sick passenger demands refund for his or her ticket, he or she must go through the refund formalities together with the sick passenger and his or her refund fee shall be waived. In the case that there are multiple companions, only one of the companions can be waived from refund fee and the refunds for the rest of the companions will be handled as voluntary refund described in Article 8.3.

8.1.5 Refunds when passengers pass away

8.1.5.1 Under the circumstance that any passenger passes away before the trip starts or during the trip, the immediate relatives, entrustee, commission agent of the deceased passenger or ticket payer may demand a refund for the tickets with a valid death certificate provided and stamped by relevant department and it shall be free of refund fee. 

8.1.5.2 In the case of refund for deceased passenger, all fare shall be returned if such request is made at the airport of departure. And if such request is made at any scheduled stop, the fare for segments that have already been used will be taken out and the rest will be returned.

8.1.5.3 Under the circumstance that the companion of the deceased passenger demands refund for his or her ticket, he or she must go through the refund formalities together with the deceased passenger and his or her refund fee shall be waived. In the case that there are multiple companions, only one of the companions can be waived from refund fee and the refunds for the rest of the companions will be handled as voluntary refund described in Article 8.3.

8.1.5.4 Where any passenger demands refund due to the death of his or her immediate relative who is not travelling with him or her shall be handled as voluntary refund described in Article 8.3.

8.1.5.5 If the passengers die before the trip beginning and their bodies cannot be transported by air passengers. Passengers who have been diagnosed without vital signs before the start of the trip cannot be transported by air.

8.2 Involuntary Refunds

8.2.1 Under the circumstance that Spring Airlines cancels the flight, or that the flight is delayed by more than 5 hours, or that it fails to land in the passengers' destination or scheduled stop, or makes the passengers miss their connecting Spring Airline flights they have already booked, their refunds shall be handled as follows:

8.2.1.1 All fare paid shall be returned if the passenger tickets are unused.

8.2.1.2 If part of the passenger tickets has already been used, the refund shall not be less than the difference between the fare paid and the ticket price and taxes for the segments already used, yet no more than total fare paid.

8.3 Voluntary Refunds

8.3.1 Under the circumstance that any passenger's tickets are refundable and not within the scope described in 8.2, his or her refund shall be handed as follows:

8.3.1.1 If the passenger tickets are unused, the refund will be equivalent to the remainder after reasonable service charge or refund fee has been taken out of the ticket price paid; 

8.3.1.2 If part of the tickets has already been used, the refund will be equivalent to the remainder after the applicable ticket price and taxes for the used segments as well as reasonable service charge or refund fee have been taken out of the ticket price paid.

8.3.2 Under the circumstance that passengers who hold special-price tickets demand refunds and such special price has special rules for refunds, it shall be handled according to the provisions hereof.

8.4 Refunds for lost tickets

8.4.1 In the event that any passenger demands refund if they lost ticket, he or she should provide ticket loss proof with are qualified to Spring Airlines' regulation and pay reasonable fees. And his or her refund will be handled when the following conditions are met:

8.4.1.1 All or part of the lost tickets have not been used, refunded or reissued (but except the lost ticket is used, refunded or replaced by another person due to Spring Airlines' fault);

8.4.1.2 The applicant should fill out the application form made by Spring Airlines and declare that once all or part of the lost ticket is used or refunded by another person, he or she agrees to return the refund to Spring Airlines (but except the lost ticket is used, refunded or replaced by another person due to Spring Airlines' fault);

8.4.2 If Spring Airlines or its authorized agent misses the ticket, Spring Airlines will be responsible for this.

8.5 Right to Decline Refunds

8.5.1 Spring Airlines does not handle any refund applied after the passenger tickets have expired.

8.5.2 Spring Airlines does not handle any refund for passenger tickets provided to Spring Airlines or government departments as departure certificate. Nonetheless, such tickets will be refundable if the passenger can prove to Spring Airlines that he or she is allowed to stay in the country, or that he or she is leaving the country on another Spring Airlines' flight or by other means.

8.6 Currency

Spring Airlines reserves the right to issue refunds with the same means and currency the tickets are purchased with.

8.7 Refund Handler

Voluntary refunds can only be handled by Spring Airlines or the agent who issued the tickets and authorized the refund.

808 Returning refunds to credit cards or debit cards

   In the event that the passengers pay for the tickets with credit cards or debit cards, Spring Airlines will return the fare to the passengers’ accounts. Spring Airlines will calculate the refund based on the amount and currency that the passengers have paid for the tickets according to the rule hereof. Due to the difference resulted from currency exchange, the fare returned to the passengers’ cards may be different from the amount credited by the credit card or debit card company, and the passengers have no right to file a claim with Spring Airlines for such difference.

 

Article Ⅸ Passenger Ticket Overbooking

9.1 Spring Airlines won’t voluntarily oversell passenger tickets. However, if the number of seats sold is higher than the number of seats actually available for special reasons, and the flight is unable to provide passengers who have already made seat reservations with corresponding seats, Spring Airlines will take the following remedial measures for passengers who give up their original flight voluntarily or after mobilization or persuasion:

9.1.1 Compensation policy for overbooked flights:

Passengers who wish to cancel their ticket will receive 200 RMB compensation. The cancellation fee will not apply.

Compensation is determined based on the original fare and the length of the delay (the difference between the scheduled departure time of the original flight and the actual departure time of the replacement flight):

Delays of less than 2 hours: 20% of the original fare or 200 RMB, whichever is higher.

Delays of 2–4 hours: 40% of the original fare or 400 RMB, whichever is higher.

Delays of 4–8 hours: 60% of the original fare or 600 RMB, whichever is higher.

Delays of more than 8 hours: 100% of the original fare or 800 RMB, whichever is higher.

Compensation will be rounded to the nearest whole number.

9.1.2 If Spring Airlines is unable to provide an alternative flight on the same day, the passenger will be offered a seat on a flight operated by another carrier at no extra cost.

9.1.3 Cash compensation is not available to passengers who hold free business tickets, employee or guest discount tickets; unless otherwise agreed, the compensation standards as well as other services for passengers holding free group tickets or group passenger tickets are the same as those for regular passengers.

9.1.4 In the case of connecting flight overbooking, cash compensation will be provided for the overbooked flight according to above provisions, and services such as free alteration, refund, board and lodging will be available for the follow-up segments according the passengers’ schedule.

9.1.5 Where the time of the follow-up flight is four hours or more later than the original flight and delayed till 22:00 o’clock local time, Spring Airlines will provide the passengers with free standard rooms with washing facilities, free surface transportation between the airport and the hotel and help the passengers with their check-in procedures again.

9.2 If a flight is overbooked, priority will be given to the following passengers:

9.2.1 Passengers traveling on urgent state business, including accompanying passengers.

9.2.2 Passengers with special needs for whom Spring Airlines has made prior arrangements.

9.2.3 Group passengers.

9.2.4 Passengers with a confirmed seat on a connecting flight with a short connection time.

9.2.5 Passengers with proof of an urgent need to travel (e.g. passengers whose visa is about to expire).

9.3 Ticket offices and ticket websites of Spring Airlines should put up a notice of overbooking or provide relevant reference channels.

9.4 In principle, the terms in Section 9 (Overbooked Flights) are consistent with the Spring Airlines Policy on Overbooked Flights published on the Spring Airlines website. Please refer to the Spring Airlines Policy on Overbooked Flights for matters not mentioned herein. In the event of a conflict between these two documents, the terms in the Spring Airlines Policy on Overbooked Flights shall apply.

Article ⅩCheck-in& Boarding

10.1 Since the cut-off time for check-in varies from airport to airport, Spring Airlines suggests that passengers check and stick to the cut-off time of various airports by themselves. The right to alter the cut-off time for check-in according to each airport's rules is always reserved by Spring Airlines. In the event that the first flight any passenger takes is run by Spring Airlines, Spring Airlines or its authorized agent will inform the passenger of the cut-off time for check-in. However, passengers should check the cut-off time for check-in by themselves for any of their follow-up flights. Passengers may consult Spring Airlines or its authorized agent about the cut-off time for check-in for Spring Airlines' flights.

10.2 Passengers should arrive at Spring Airlines' check-in counter so that there would be plenty of time for them to go through all formalities stipulated by the government and check-in procedures before their fight leaves.

10.3 Under the circumstance that any passenger fails to make it to Spring Airlines' check-in counter in time, or fails to show proper certificate, or fails to get ready for the trip, Spring Airlines has the right to cancel the passenger's reservation so that the flight won't be delayed.

10.4 Spring Airlines shall not be held responsible for any loss or expenses resulted from passengers' violation of the provision hereof.


 

Article XI Carriage Refusal & Restrictions

11.1 The Right to Decline Carriage

Spring Airlines has the right to refuse to convey passengers and their luggage for safety concerns or under any of the following circumstances according to its rules. Spring Airlines shall not be held responsible for any loss the passengers suffer from thusly.

11.1.1In order to follow the laws and other relevant provisions of the point of departure, scheduled stop, destination or the country passes through;

11.1.2 When passengers' behavior, age, mental or health condition is not suitable for travelling by air, or may cause any discomfort to other passengers, or may cause any threat or harm to the passengers themselves or other people's lives or properties;

11.1.3 When passengers fail to follow relevant provisions of Spring Airlines;

11.1.4 When Passengers refuse to go through security check;

11.1.5 When passengers fail to pay applicable ticket price and other related costs according to relevant regulations;

11.1.6 When the tickets presented by passengers are not legally acquired, or not purchased from Spring Airlines or its authorized agent, or have already been reported lost or stolen, or counterfeit;

11.1.7 When passengers fail to follow the regulations on the order in which the ticket coupons should be used in Article 3.3 of the terms hereof, or that the tickets presented by passengers are not issued or altered by Spring Airlines or its authorized agent, or that the tickets are already ruined;

11.1.8 When passengers can't prove that they are the ones whose names are those filled in the Column "Passenger Name" on passenger tickets;

11.1.9 When passengers fail to show valid travel documents;

11.1.10 When passengers may seek to enter any transit county, or when they might destroy their documents during the flight or refuse to give their travel documents to the flight crew for saving as required by the carrier;

11.1.11 When passengers fail to follow Spring Airlines' instructions on safety or security;

11.1.12 When passengers fail to follow the no-smoking rules or rules for electronic device on the plane;

11.2 Special Services

11.2.1 Special passengers include VIPs, unaccompanied minors, elder passengers, pregnant women, infants, blind passengers, deaf-mute passengers, criminals and criminal suspects, confidential traffic officers, diplomatic couriers, passengers who occupy extra seats, passengers who occupy seats with their unchecked baggage, confidential passengers, passenger on stretcher, sick and disabled passengers, repatriated passengers and others who demand special services shall not be conveyed without Spring Airlines' prior consent and corresponding arrangement.

11.2.2 Carriage of Children

  Children under 5 must be companied by adults who are over 18 and have neither physical defect nor mental disorder. Any unaccompanied child over 5 but under 12 who applies to travel by air should pay airfare and service charge according to Spring Airlines' rules after getting Spring Airlines' approval. Consult Spring Airlines about carriage provisions for unaccompanied minors.

11.3 Refund after one's carriage has been declined.

11.3.1 Any passenger who has been declined or whose seat has been canceled based on Article 11.1.1 may apply for refund according to Article 8.2.

11.3.2 Any passenger who has been declined or whose seat has been canceled based on 11.1.2 ~ 11.1.12 may apply for refund according to Article 8.3.


 

Article XII Luggage

In the case of international carriage that contains domestic segment, carriage of passengers' luggage shall follow relevant provisions in the terms hereof.

12.1 Free baggage allowance

Weight system has been adopted in international carriage run by Spring Airlines. Unless otherwise specified by Spring Airlines, every passenger's free baggage allowance shall be handled in accordance with the following rules :

12.1.1 Free Baggage Allowance for Adults

Each passenger is allowed to bring one non-checked baggage into the passenger cabin, which must not exceed 7Kg in weight or 20×30×40CM in size. Otherwise, it should be transported as checked baggage. The specific checked baggage allowance shall be executed according to the rules for the corresponding ticket type.

12.1.2 Free baggage allowance for children and infants

Children enjoy the same free baggage allowance as adults. Infants don't have free baggage allowance except for a pushchair. However, infants who pay children's fare enjoy the same free baggage allowance as adults.

12.1.3 Two or more passengers heading for the same destination on the same flight may combine their free baggage allowances together while checking in their luggage provided that they can prove that they are travelling together at the same time, same place or by other means.

12.1.4 The free baggage allowance applicable to passengers of domestic leg which constitutes international transport shall be handled according to the rules on the handling of free baggage allowance applicable to the fare level of passenger ticket.

12.1.5 Free baggage allowance for passengers who have voluntarily altered their voyage should be changed to the free baggage allowance applicable to their fare class after their voyage has been altered. In the case of involuntary change of voyage, passengers' free baggage allowance should be the same as that for their original fare class.

12.1.6 The handicapped can have any necessary assistive device (folding wheelchair, cane, artificial limb, etc.) checked in for free.

12.2 Excess baggage charges

12.2.1 If the total weight of any passenger’s checked luggage and unchecked luggage is greater than the passenger’s free baggage allowance, the excess part will be deemed as excess baggage and charged excess baggage charge.

12.2.2 Excess baggage fee and its calculation shall be handled according to Spring Airlines regulations. Please refer to the baggage rules on the official website of Spring Airlines (https://flights.ch.com/baggage-rule). 

12.2.3 An excess baggage ticket should be issued for excess baggage charge collected.

12.3 Items that can’t be transported as luggage

12.3.1 Passengers’ luggage (including checked and unchecked luggage) shall not contain the following items:

12.3.1.1 Items that may imperil the safety of the aircraft, the people or properties onboard, e.g. items listed in Technical Instructions for the Safe Transport of Dangerous Goods by Air issued by the International Civil Aviation Organization (ICAO) and Regulations on Transport of Dangerous Goods issued by International Air Transport Association (IATA) as well as Spring Airlines’ rules, particularly the following prohibited articles: explosives, compressed gas, corrosives, oxides, radioactive substances, or magnetic substances, inflammable, poisonous, threatening or stimulating substances. Consult Spring Airlines for more information about other similar items;

12.3.1.2Items that are banned from transportation by the laws, regulations or orders of the country to enter, leave or pass through.

12.3.1.3 Items that Spring Airlines deems not suitable for transportation for the following reasons: due to the items' danger and insecurity, or their weight, size, shapes or nature, or fragile or perishable items considering factors including but not limited to aircraft model. Consult Spring Airlines should you have any un-transportable items.

12.3.2 Guns and ammunition shall not be transported as luggage, but if the government finishes official duties or the National Sports Bureau shooting team or other units, individuals need to take a flight to transport guns (excluding ammunition), it can only be done by the approve of the company. Transportation of ammunition must be handled in keeping with ICAO and IATA’s provisions specified in Article 12.3.1.1 of the terms hereof as well as the laws, regulations and orders of the country to enter, leave or pass through.

12.3.3 Cash, jewelry, precious metal, computer, personal electronic device, negotiable instrument, negotiable securities and other valuables, prescription medicine that needs to be taken on time, commercial papers, passports and other identity documents or samples shall not be left in passengers’ checked luggage.

12.3.4 Items that fall into the category of antiques or tourist souvenirs such as swords, knives, which are weapon-like items, they may be transported as checked luggage provided that they are well packed and not taken into passenger cabin.

12.3.5 In the event that passengers’ luggage contain any prohibited items specified in Article 12.3.1, 12.3.2 or 12.3.3 of the terms hereof, Spring Airlines shall not be held responsible for the loss, damage of such items or government’s confiscation of any of such items.

12.4 Right to Decline Carriage

12.4.1 Spring Airlines has the right to refuse to transport any item that is not allowed to be transported as luggage as specified in Article 12.3 of the terms hereof, or refuse to continue transporting such items after finding them.

12.4.2 In the event that Spring Airlines reckons that the size, shape, weight, content, nature of any item is not suitable for transport, or out of concern for safety, operation, or for other passengers’ comfort and convenience, it has the right to refuse to convey such items. Consult Spring Airlines for related information.

12.4.3 Luggage should be properly packed as required by Spring Airlines otherwise Spring Airlines may refuse to accept and convey it. Consult Spring Airlines for more information on packing and outer packing.

12.5 Right of Inspection

For safety and security purpose, passengers should allow Spring Airlines to run safety check on them and run security check, scan or X-ray examination on their luggage. Even when the passengers are not present, Spring Airlines may also check their luggage in order to see whether they have any items listed in Article 12.3.1 of the terms hereof, or any gun or ammunition in their luggage without showing them to Spring Airlines as required in Article 12.3.2 of the terms hereof. If any passenger fails to follow such rule, Spring Airlines will refuse to accept the passenger and his or her luggage for carriage. Spring Airlines shall not be held responsible for any harm the passenger suffers from the above inspection or scanning, or any damage the passenger’s luggage suffers from X-ray or scanning, unless such harm or damage is caused by Spring Airlines’ fault.

12.6 Checked Luggage

12.6.1Checked luggage must be properly packed, locked and buckled, tightly lashed, able to bear certain pressure, can be safely loaded, unloaded and transported under normal operating conditions, and meet the following conditions:

12.6.1.1 Suitcases, travelling bags and handbags must be locked;

12.6.1.2 Two or more pieces of luggage can’t be lashed together as one piece;

12.6.1.3 Do not attach any other item to your luggage;

12.6.1.4 Bamboo basket, net bag, straw rope, paper bag and so on shall not be used as the outer packaging for luggage;

12.6.1.5 Passenger’s name, detailed address and phone number should be clearly written on their luggage;

12.6.1.6 Saw dust, risk husk, turfgrass chippings may not be used as backing inside any luggage;

12.6.2 Each piece of checked luggage shall not be over 32kg nor should its size be larger than 40×60×100cm. Luggage heavier or larger than above mentioned restrictions shall not be checked in without Spring Airlines’ prior consent.

12.6.3 Once receiving any checked luggage, Spring Airlines will issue a luggage identification tag for every piece of checked luggage.

12.6.4 Passengers should leave their names or other personal identification marks both inside and outside of their checked luggage.

12.6.5 Spring Airlines will try its best to transport the passengers and their checked luggage on the same flight, unless it’s due to safety, security or operation reasons that the checked luggage are transported by other flight. In the event that any passenger’s checked luggage is conveyed by follow-up flight, Spring Airlines will hand it to corresponding passenger unless the passenger is required by law to go through customs in person.

12.6.6 Declared Value

12.6.6.1 Passengers may declare the value of their checked luggage when each kilogram of their luggage is worth more than 20 U.S. dollars or money equivalent.

12.6.6.2 The declared value of checked luggage shall not be greater than the actual value of the luggage and the maximum limit is 2,500 U.S. dollars or money equivalent. Spring Airlines has the right to refuse to accept any luggage that’s over such limit or when it finds the declared value of the luggage objectionable and the passenger refuses to have his or her luggage examined.

12.6.6.3 Under the circumstance that partial transport of any checked luggage is undertaken by another carrier who doesn’t offer luggage value declaration service, Spring Airlines has the right to refuse to provide such service for the luggage.

12.6.6.4Spring Airlines charges a valuation charge that is 5‰ of the value of the part that’s over the limit prescribed in Article 12.6.6.1 according to the value declared by relevant passenger. The amount will be presented in Renminbi and the mantissa will be rounded off. Under the circumstance that the value declared is in foreign currency, it shall be converted to Renminbi according to the buying rate published by banks.

12.6.6.5Luggage that has gone through value declaration procedure is not included in free baggage allowance.

12.6.6.6 Value declaration service is not available for small animals carried by passengers.

12.7 Unchecked Luggage

12.7.1 With Spring Airlines, every passenger is allow to take one piece of unchecked luggage into the cabin and it shall not be over 5kg nor larger than 20×30×40cm. The luggage that passengers take into the cabin must be able to fit into the space under the front seat or the closed baggage holder above the seats. Any unchecked luggage that can’t be placed in above mentioned manner, or due to weight or safety concerns, shall be transported as checked luggage.

12.7.2 In the event that any passenger’s item is not suitable for transport by cargo hold, such as delicate musical instrument and so forth, and not in keeping with the rules in Article 12.7.1 of the terms hereof, the passenger must inform Spring Airlines of such situation in advance and get the latter’s approval before he or she can take it into the cabin. And the passenger must pay separate fee for such service.

12.8 Claim & Delivery of Checked Luggage

12.8.1 According to the provision in Article 12.6.5 of the terms hereof, passengers should claim their checked luggage at their destination or scheduled stop as soon as possible. Spring Airlines will charge passengers who fail to claim their luggage within reasonable time storage fees. Spring Airlines will dispose any checked luggage that is not claimed within three months as of the day it arrives without informing relevant passengers nor assuming any responsibility.

12.8.2 Only those who hold luggage tickets and luggage identification tags have the right to claim relevant checked luggage.

12.8.3 Anyone who tries to claim any checked luggage without luggage ticket and luggage identification tag will not receive the luggage from Spring Airlines before providing a proof approved by Spring Airlines.

12.9 Small animals and service dogs

12.9.1 Small animals include domestic dogs, cats, birds, and other pets.Wild animals, animals with unusual body shapes or animals that may cause injuries (such as snakes) do not fall into this category.

12.9.1.1 Mention the animals while making seat reservations and get the approval from Spring Airlines and relevant successive carrier.

12.9.1.2 Carry the animals to the airport to check them in within the time specified by Spring Airlines on the date of departure.

12.9.1.3 Must hold valid documentation related to checking animals in, out and passing through the People's Republic of China.

12.9.1.4 Animals must be kept in firm containers that suit their features. Such containers should be able to prevent animals from breaking, escaping and reaching out to hurt passengers, luggage or cargos, and prevent their faeces from leaking so as not to contaminate aircraft equipment and other items.

12.9.1.5 Passengers should hand the animals, their containers and food over to the carrier and pay the freight charge as excess baggage. Unless special permission is granted, they cannot be conveyed in the cabin.

12.9.2 The cargo hold on most aircraft is not supplied with oxygen, therefore small animals are not accepted for carriage.

12.9.2.1 Guide dogs or hearing dogs allowed to be carried upon Spring Airlines' approval, along with their containers and food, may be transported for free without being counted toward free baggage allowance.

12.9.2.2 Guide dogs or hearing dogs taken into cabin must wear muzzle and tied with a leash before getting on the aircraft, and they shall not occupy any seat or run free. The containers of those that are kept in cargo hold must be in keeping with the provision in Article 12.9.1.4.

12.9.2.3 Other transportation conditions for guide dogs or hearing dogs shall be handled according to the provisions in Article 12.9.1.1, 12.9.1.2 and 12.9.1.3.

12.9.3 Service dogs are specially trained to help people with disabilities. There are various types of service dog, including assistance, guide, and hearing dogs.

12.9.4 Service dogs accompanying disabled passengers are accepted for carriage in the cabin. Each disabled passenger is entitled to travel with one service dog. Each flight can accommodate a maximum of four service dogs.

12.9.5 Passengers traveling with a service dog must submit an application when making a reservation, no later than 48 hours before the scheduled departure time. A copy of the service dog's certification documentation and health certificate must be submitted together with the application.

12.9.6 The passenger is responsible for the carriage of their service dog to the airport and must present the dog’s certification documentation and health certificate during check-in.

12.9.7 Service dogs must complete security procedures before boarding. Passengers will be requested to empty the dog's waste bag before proceeding through security.

12.9.8 The passenger assumes full responsibility for their service dog. Spring Airlines shall not be held liable for any injury, illness or death of service dogs unless such damages are solely due to its negligence.

12.9.9 Food and food containers for service dogs are not counted as part of the free carry-on baggage allowance.

12.9.10 Service dogs must be leashed before boarding and are forbidden from occupying a seat or running through the cabin. The dog's muzzle may be removed if consent is obtained from neighboring passengers.

12.9.11 Service dogs that travel on domestic flights must be accompanied by official documentation and a health certificate issued by the relevant quarantine authorities.

12.9.12 Service dogs that travel on international flights must be accompanied by the following documentation:

12.9.12.1 Health Certificate and Rabies Vaccination Certificate issued by the Chinese animal and plant quarantine authorities.

12.9.12.2 Entry, exit, or transit permit.

12.9.12.3 Other documentation required by the destination or transit country (refer to the requirements of the relevant country for details).

12.9.13 The Special Baggage Captain Notice should be filled in according to the requirements of Spring Airlines to accept the service dog.

12.10 Luggage Withdrawal

12.10.1 Voyage change or carriage cancellation due to passengers' account

12.10.1.1 Additional charge for value declaration already collected will be returned at the airport of departure while withdrawing the luggage of declared value. However, Spring Airlines does not return the additional declaration charge for luggage that has already been transported. 

12.10.1.2 Passenger who intends to withdraw his or her luggage at the airport of departure must bring it up before the luggage is to be loaded. In the case of ticket returning, luggage already collected must also be withdrawn and the excess baggage charged already collected will also be returned. Unless time doesn't allow, passengers may withdraw their luggage at the place of scheduled stop and excess baggage charge for unused segment will be returned.

12.10.2 In the case of voyage change or carriage cancellation due to the carrier or reasons beyond the carrier's control

12.10.2.1 Spring Airlines will return all of the excess baggage charge and the additional charge for luggage value declaration at the airport of departure; in the case of scheduled stops, Spring Airlines will return the excess baggage charge for unused segments while keeping the additional charge for luggage value declaration.

12.10.2.2 In the event that passengers need to transfer to another flight due to Spring Airlines' fault, carriage of their luggage should be accordingly altered and the overcharge for the excess baggage charge already collected will be returned though payment for the shortage will not be demanded; the additional charge for value declaration already paid shall not be returned.

Article XIII Passenger Behaviors on Aircraft

13.1 General Provisions

      Under the circumstance that any passenger’s behavior on the aircraft endangers the aircraft or anyone or anyone’s property on the aircraft, or gets in the way of the flight crew’ fulfilling their duties, or not in keeping with the flight crew’s instructions, including but not limited to smoking, drinking or drug taking, or any other behavior that causes or may cause the flight crew or other passengers discomfort, inconvenience, damage or harm based on Spring Airlines’ judgment, Spring Airlines may take any measure that it deems reasonable, including keeping such passengers under control to stop such behaviors. Such passengers may be asked to deboard the plane anywhere and declined carriage. And they might be sued for undue behavior in the cabin.

13.2 Electronic Device

Due to safety concerns, Spring Airlines forbids or restricts any passenger from using any electronic device on the aircraft, including but not limited to mobile phone, laptop, portable radio, CD player, video game console or signal radiating device such as remote control electronic toy and interphone. However, portable recorder, hearing-aid and pacemaker are allowed.

13.3 Smoking Ban on Flight

Smoking is banned from all Spring Airline flights. Smoking cigarette or its substitute good is not allowed in all areas on the plane.

13.4 Safety Belt

Passengers must keep their seat belts on throughout the whole course while they are seated on the plane.

 

Article XIV Arrangement for Additional Services

14.1 Spring Airlines does not provide free food and beverage on flights; however, Spring Airlines will provide certain variety of paid meals and beverages for passengers to choose.

14.2 Under the circumstance that Spring Airlines arranges other service provided by a third party besides carriage by air for passengers, or that Spring Airlines issues passengers any ticket or receipt voucher for any (non-aircraft) carriage or service provided by a third party, such as surface transport, hotel reservation or vehicle rental, Spring Airlines is only serving as passenger's agent and will not be held responsible for whether the passenger would get such services or the quality of such services while arranging above mentioned services. Terms and conditions of third party service providers apply to such services in this case. 

14.3 In the event that Spring Airlines also offers surface transport or other services mentioned above, the terms hereof do not apply to such services.

 

Article XV Administrative Procedure

15.1 General Provisions

15.1.1 Passengers shall be responsible for getting any travelling document and visa required by the country to enter, leave or pass through, and follow all of the country’s laws, regulations, orders, instructions and travel requirements.

15.1.2 Spring Airlines shall not be held responsible for any consequences resulted from passengers’ failing to get relevant document or visa, or failing to follow above mentioned laws, regulations, orders, instructions, requirements, rules or provisions.

15.2 Travel Documents

  Before starting their journey, passengers should provide all exit, entry, health and other certificates required by the laws, regulations, orders, requirements or other provisions of relevant country, and allow Spring Airlines to collect the photocopies of their certificates. Spring Airlines reserves the right to decline carriage of any passenger who fails to follow above provisions or any passenger whose travel document is not in keeping with relevant requirements.

15.3 Denied Entry

      Under the circumstance that any passenger has been denied entry, he or she should compensate any fine or cost that Spring Airlines is charged by relevant government as well as the carriage charge that is takes for the passenger to return from the country. Spring Airlines shall not return the fare for transporting the passenger to the place where he or she is denied entry of.

15.4 Passengers shall cover expenses such as the fine, detention charge and so forth. Spring Airlines shall not be held responsible for any loss or harm caused during the course of such inspection, or any loss or harm resulted from passengers' failing to follow such requirements. Under the circumstance that Spring Airlines is asked to pay any penalty or fine, or bear any cost because any passenger fails to observe the laws, regulations, orders, requirements or other travel provisions of relevant country, or fails to show the certificate required, the passenger should compensate for any payment or cost Spring Airlines bears for such cause. Spring Airlines may take above expenses out of the fare for the passenger’s unused segment or the passenger’s money that is held by Spring Airlines. In order to avoid any loss, passengers should learn and follow relevant provisions of the country they are about to leave, enter or pass through before travelling.

15.5 Customs Checking

  If so requested, passengers should be present when the customs or other government officials are checking their luggage.

15.6 Security Check

Passengers should accept any security check required by or needed to be performed by relevant government official, airport staff, other carrier or Spring Airlines. Spring Airlines will not be held responsible for any bodily injury, property loss or damage caused by such inspection unless such harm, damage or loss is due to Spring Airlines’ fault.

Article XVI Successive Carrier

Carriage associated with a set of passenger tickets or a set of passenger tickets and its conjunction tickets issued that are shared by several successive carriers should be deemed as a single carriage.

Article XVII Liability for Damages

17.1 Spring Airlines will be held responsible for the casualty accidents of passenger that happen on Spring Airlines’ aircraft or during the process of getting on or off the aircraft; however, it shall not assume any responsibility for personal injury of passenger that is completely caused by the passenger’s health condition.

17.2 Spring Airlines will be liable for damages of ruin, loss or damage of checked luggage that happens on Spring Airlines’ aircraft or during any period while they are under Spring Airlines’ control. As for unchecked luggage, Spring Airlines will be held responsible for any loss caused by its fault or its employee or agent’s fault. However, Spring Airlines shall not be liable for loss of luggage (including checked luggage and unchecked luggage) resulted from the inherent defect, quality or flaw of luggage. In addition, Spring Airlines will not be held responsible for any outer damage or normal wear of luggage, e.g.: outer extensions of luggage such as belt, pocket, pull rod, hook, wheel or damage of other parts that are attached to the luggage or damage of oversize/overpacked luggage.

17.3 Spring Airlines will assume the responsibility for passengers or luggage loss during the course of air transport resulted from Spring Airlines’ delay. However, if Spring Airlines or its employee, agent has already taken all necessary measures to prevent such loss or that it’s impossible to take such measures, Spring Airlines shall not be held responsible. Passengers must declare their luggage loss within the time specified by Spring Airlines and provide relevant documents, otherwise Spring Airlines will not assume such responsibility.

17.4 If Spring Airlines can prove that such loss is caused and contributed by the claimant or those from who the claimant is granted with right, Spring Airlines should be exempted or mitigated from its responsibility accordingly based on the degree of the fault that caused or contributed to such loss. In the case of compensation claim made by someone else besides the passenger for passenger casualty, if Spring Airlines can prove that the passenger is the one who caused or contributed to such casualty, Spring Airlines should also be exempted or mitigated from its responsibility accordingly based on the degree of the fault that caused or contributed to such loss.

17.5 Applicability of Liability Limitation

17.5.1 If it falls under “international carriage by air” specified in The Montreal Convention singed in 1999, provisions on limit of liability in the convention shall prevail.

17.5.2 If it falls under “international carriage by air” specified in The Warsaw Convention signed in 1929 or The Hague Protocol signed in 1955, but doesn’t fall under “international carriage by air” specified in The Montreal Convention signed in 1999, provisions on limit of liability in the first two shall apply.

17.5.3 If it doesn’t fall under “international carriage by air” specified in any convention, bilateral treaty or relevant provisions of domestic law, government regulation or order such as the Civil Aviation Law of the People's Republic of China shall prevail.

17.6 Provisions on Liability Limitation in the Conventions

17.6.1 The Warsaw Convention and The Hague Protocol

17.6.1.1 Spring Airlines’ liability limitation for passenger casualty shall not be greater than 250,000 French gold franc or money equivalent.

17.6.1.2 Spring Airlines’ liability limitation for checked luggage is 250 French gold franc or money equivalent per kilogram at most; its liability limitation for unchecked luggage and passengers’ carry-on items is no more than 5,000 French gold franc or money equivalent per passenger. Under the circumstance that there’s no clear weight on the passenger’s luggage ticket, the total weight of checked luggage shall be deemed as no more than the applicable free baggage allowance for the passenger’s seat class. The compensation for damages of checked luggage that has gone through value declaration procedures as described in Article 12.6.6 of the terms hereof is subject to the declared value.

17.6.2 The Montreal Convention signed in 1999

17.6.2.1Article 20 and paragraph 1 of Article 21 of the Convention are applicable to Spring Airlines’ liability for passenger casualty of no more than 113,100SDR for every passenger.

17.6.2.2 For any loss caused by delay during the course of carriage by air, Spring Airlines’ liability limitation is no more than 4,694SDR or money equivalent per passenger. However, if it’s proved that Spring Airlines and its employee and agent have already taken all reasonable measure to prevent such loss or that it’s impossible to take such measures, Spring Airlines shall not be held responsible for such loss caused by the delay.

17.6.2.3Spring Airlines’ liability limitation for luggage (including checked and unchecked luggage) is no more than 1,131SDR or money equivalent per passenger. The compensation for damages of checked luggage that has gone through value declaration procedures as described in Article 12.6.6 of the terms hereof is subject to its declared value.

17.7 Regardless of whether the convention specified by the terms hereof is applicable to the international carriage by air, the following clauses are applicable provided that they are not in contradiction with various rules mentioned above:

17.7.1 Spring Airlines shall be liable for carriage on its own flight only; in the event that Spring Airlines issues passenger tickets or checks in baggage for flights run by other carriers, it can only serve as the agent of such carriers in this case.

17.7.2 Spring Airlines shall not be responsible for any loss caused by its observing relevant laws or government regulations, orders or rules; nor will it be held responsible for any loss caused by passengers’ failing to following above mentioned laws or government regulations, orders or rules.

17.7.3 The limit for Spring Airlines liability is subject to the worth of the direct loss confirmed; Spring Airlines shall assume no responsibility for any indirect loss of consequential loss.

17.7.4 Spring Airlines shall assume no responsibility for any harm of passenger or damage of the passenger’s luggage caused by the items inside the passenger’s luggage; In the event that the items in any passenger’s luggage cause any harm to others or any damage to others’ or Spring Airlines’ properties, the passenger should compensate for Spring Airlines’ loss and all expenses thus caused.

17.7.5 Spring Airlines shall assume no responsibility for any loss of fragile, perishable items, currency, jewelry, precious metal, gold and silver article, negotiable instrument, negotiable securities or other valuables, commercial papers, passport and other credentials or samples secretly carried in passenger’s checked luggage.

17.7.6 Spring Airlines shall not be held responsible for any disease, harm, disability or death of passenger caused or aggravated by his or her age, mental or health condition.

17.7.7 Any waiver or restriction clause in the terms of transportation related to Spring Airlines also applies to Spring Airlines’ agent, employee and representative as well as anyone and his or her agent, employee and representative who provides his or her plane to Spring Airlines; The aggregate indemnity paid by Spring Airlines and above mentioned agent, employee, representative as well as anyone and his or her agent, employee and representative who provides his or her plane to Spring Airlines shall be no more than the liability limitation applicable according to the terms hereof.

17.8 Unless otherwise clearly specified in the terms hereof, the terms hereof do not rule out the applicability of any provision in the Conventions or applicable laws that exempts or restricts Spring Airlines from its relevant responsibilities.

 

Article XVIII Time Limit for Objection Raising

18.1 During the course of luggage delivery, it shall be deemed as the preliminary evident that the checked luggage has already be delivered in good condition and is consistent with the carriage contract if the holder of luggage ticket accepts his or her checked luggage without raising any objection, unless he or she provides any contrary evidence.

18.2 In the event that any passenger finds any damage to his or her checked luggage, he or she should inform Spring Airlines in writing as soon as he or she finds it, or within 7 days after he or she receives his or her checked luggage at the latest. .

18.3 In the event that any passenger’s luggage is delayed, he or she must submit a written notice of claim to Spring Airlines within 21 days as of the day he or she receives the luggage.

18.4 Unless Spring Airlines has committed fraud, passengers may not file a lawsuit against Spring Airlines should they fail to raise any objection within the time specified in Article 18.2 and 18.3 of the terms hereof.

 

Article XIX Prescribed Period for Litigation

According to the Montreal Convention, the accuser will lose his or her right to compensation for damages if he or she fails to file a lawsuit within two years as of the day the aircraft arrives at the place of destination, or the day the aircraft is supposed to arrive at the place of destination or the day the carriage ends.

 

Article XX Other Provisions

20.1 Passengers should also follow other applicable rules and conditions of Spring Airlines in the case of carriage of passengers and passengers’ luggage. Such rules may change and are very important, including provisions on carriage of special passengers, restrictions on use of electronic device, rules on drinking alcoholic beverage on the plane and so forth. Consult Spring Airlines for more information about above mentioned rules and conditions on carriage by air.

20.2 Carriage through airlines among mainland China, Hong Kong, Macau Special Administrative Regions and Taiwan is also subject to the terms hereof.

20.3 The short titles under every clause of the terms hereof are for user convenience only and may not be used to interpret the clause contents.

20.4 The terms hereof are subject to the Chinese version, while other versions written in any other language shall be for reference only.

 

Article XXI Effect-Taking &Alterations

21.1 These terms and conditions shall take effect on March 1, 2019 and replace the General Terms and Conditions for the Carriage of International Passengers and Baggage.

21.2 Although Spring Airlines tries to keep the consistency in various language versions, the other text versions of these conditions are only for the convenience of a specific customer group to read. If there are inconsistencies or ambiguity between the versions or translations. Please refer to this simplified Chinese version.

21.3 Spring Airlines has the right to change the terms, freight rates and carriage provisions without giving prior notice. However, such alterations do not apply to carriage that has already begun before the alterations are made.

Carrier Name: Spring Airlines Co., Ltd.

Name Abbr.: 9C



Spring Japan (IJ) CONDITIONS OF CARRIAGE (DOMESTIC PASSENGERS AND BAGGAGE) 


Article - 1 DEFINITIONS.. 5

1. DEFINITIONS OF TERMS. 5

2. THE TITLE OF EACH ARTICLE. 7

Article - 2 GENERAL.. 8

1.          APPLICATION OF CONDITIONS. 8

2.          CHANGE OF CONDITIONS OF CARRIAGE, AND RELATED CHANGES. 8

3.          PUBLICATION.. 8

4.          CONSENT OF PASSENGER. 8

5.          GOVERNING LAW AND JURISDICTION.. 8

6.          CARRIER’S INSTRUCTIONS. 9

7.          LANGUAGE. 9

Article - 3 TICKETS.. 10

1.          GENERAL. 10

2.          TRANSFERABILITY OF TICKET. 10

3.          VALIDITY OF TICKET. 10

4.          IDENTIFICATION.. 11

Article - 4 FARES.. 12

1.          GENERAL. 12

2.          FARES. 12

3.          ROUTINGS. 12

4.          TAXES AND CHARGES. 12

5.          CURRENCY. 13

6.          CARRIAGE OF INFANTS. 13

7.          UNAUTHORIZED BOARDING.. 13

Article - 5 RESERVATIONS.. 15

1.          GENERAL. 15

2.          CANCELLATION OF RESERVATIONS. 15

3.          SEAT ASSIGNMENT. 16

4.          IN-FLIGHT SALES PRODUCTS. 16

5.         IN-FLIGHT MEALS. 17

6.          COMMUNICATIONS CHARGES. 17

7.          PERSONAL DATA. 17

8.          COMMUNICATION FAILURE, AND SIMILAR FAILURES. 18

Article - 6 CHANGE OF FLIGHT.. 18

1.          PASSENGER’S VOLUNTARY CHANGE OF FLIGHT. 18

2.          COMPANY’S VOLUNTARY CHANGE OF FLIGHT. 18

3.          CHANG OF FLIGHT DUE TO FORCE MAJEURE , AND OTHER REASONS. 19

Article - 7 SCHEDULESCANCELLATIONS OF FLIGHTS.. 20

1.          SCHEDULES. 20

2.          CANCELLATIONS. 20

Article - 8 REFUNDS.. 22

1.          GENERAL. 22

2.          PERSON ENTITLED TO REFUND.. 22

3.          VOLUNTARY REFUNDS. 22

4.          INVOLUNTARY REFUNDS. 23

5.          REFUND DUE TO FORCE MAJEURE, AND OTHER UNAVOIDABLE REASONS. 23

6.          RIGHT TO REFUSE REFUND.. 24

Article - 9 CHECK-IN... 25

Article - 10 REFUSAL AND LIMITATION OF CARRIAGE.. 26

1.          RIGHT TO REFUSE CARRIAGE. 26

2.          CONDITIONAL ACCEPTANCE FOR CARRIAGE. 27

3.          LIMITATION ON CARRIAGE. 27

Article - 11 BAGGAGE.. 28

1.          RESTRICITION OF ACCEPTANCE AS BAGGAGE. 28

2.          SECURITY INSPECTION.. 30

3.          CHECKED BAGGAGE. 31

4.          UNCHECKED BAGGAGE. 32

5.          EXCESS BAGGAGE. 33

6.          EXCESS BAGGAGE CHARGE ON CHANGE OF FLIGHT OR CANCELLATION.. 33

7.          COLLECTION AND DELIVERY OF BAGGAGE. 33

Article - 12 LIABILITY OF CARRIERS.. 35

1.          APPLICABLE LAWS. 35

2.          LIMITATION OF LIABILITY. 35

Article - 13 TIME LIMITATIONS ON CLAIMS.. 38

Article - 14 OVERRIDING LAW... 39

Article - 15 MODIFICATION AND WAIVER.. 39

SUPPLYMENTARY PROVISIONS.. 40

1.          DATE OF EFFECTIVENESS. 40

 


 

 

Article - 1 DEFINITIONS

1. DEFINITIONS OF TERMS

 “Spring Japan” means Spring Airlines Japan Company Limited.

“Carrier’s Office” means an office of Carrier ( including, but not limited to, a city office and an airport office), an office of the agent designated by Carrier and/or Carrier’s website on the Internet.

“Applicable Laws, etc.” means such laws, cabinet orders and ministerial ordinances and other government regulations, rules, orders, demands or requirements of any state or country as will apply to Carriage of a Passenger and/or Baggage to be performed by Spring Japan.

 “Carriage” means carriage of a Passenger and/or Baggage by air, either gratuitous or for reward.

“Domestic Air Carriage” means carriage by means of aircraft operated by Carrier, regardless of whether it is revenue or non-revenue carriage, and in respect to which, under the contract of carriage, the place of departure, the place of destination and any other place of landing are situated in Japan.

“Carrier” means an air carrier and shall include an air carrier issuing a Ticket and any air carrier that carries a Passenger and/or his /her Baggage under the Ticket or provides or undertakes to provide any other services incidental to such Carriage.

“Authorized Agent” means a passenger sales agent appointed by a Carrier to represent the Carrier in the sale of Carriage of Passengers over the services of the Carrier and, if authorized by the Carrier, over the services of any other Carrier.

“Baggage” means such articles, effects and other personal property of a Passenger as are necessary or appropriate for wear, use, comfort or convenience in connection with his/her travel. Unless otherwise specified, it includes both Checked and Unchecked Baggage of the Passenger.

“Checked Baggage” means Baggage of which a Carrier takes custody and for which the Carrier issues a Baggage Checked and Baggage Identification Tag.

“Unchecked Baggage” means such Baggage of a passenger other than Checked Baggage as Carrier permits the passenger to carry into the cabin.

“Baggage Identification Tag” means a document issued by a Carrier solely for the purpose of identification of Checked Baggage and consisting of two portions: the Baggage tag portion, which is attached by the Carrier to each Checked Baggage, and the Baggage claim stub, which is given to the Passenger.

“Passenger” means any person, except crew members, carried or to be carried in an aircraft with the consent of a Carrier.

“Infant” means a person who has not reached his/her second birthday as of the date of commencement of Carriage.

“Child” means a person who has reached his/her second birthday but not his/her twelfth birthday as of the date of commencement of Carriage.

“Days” means calendar days including all seven days of the week; provided that, for the purpose of calculating the number of days of a notice period, the day upon which such notice is dispatched shall not be counted and further provided that, for the purpose of determining the period of validity of a Ticket, the day upon which the Ticket is issued, or the flight is commenced, shall not be counted.

“Destination” means the ultimate stopping place under a contract of Carriage. In the case of a trip which returns to the place of departure, the Destination is the same as the place of departure.

“Ticket” means a form of electronic document recorded in Carrier’s electronic database (hereinafter referred to as an “Electronic Ticket”), or paper document, issued by Carrier pursuant to these Conditions of Carriage such as provides for the carriage of passengers on Carrier’s domestic lines, setting forth a portion of the conditions of a contract of Carriage and notices relating thereto and containing Electronic Flight Coupon.

 “Electronic Flight Coupon” means such form of Flight Coupon as is recorded in Spring Japan’s database.

“Authentication Code” means a confirmation number that can prove that the passenger has an Electronic Ticket, that was used for payment or any other number designated by Carrier.

“Reservation confirmation form” means receipt constituting a portion of a Ticket as is issued by a Carrier, which document shall constitute a Passenger’s written evidence of a contract of Carriage.

“Change of Flight” means any change in a flight that was originally indicated or recorded in a duly-issued Ticket.

“Stopover” means such deliberate interruption of a travel by a Passenger, at a point between the place of departure and the Destination, as is agreed to in advance by the Carrier.

“Fare Including Ancillary Service” means a fare for which a Passenger is entitled, without charge, to exercise his/her right to airfare, flight change, seat reservation, Carriage of Checked Baggage and other matters on the terms and conditions set forth in these Conditions of Carriage and Spring Japan’s Regulations.

“Spring Japan’s Regulations” mean Spring Japan’s rules and regulations, other than these Conditions of Carriage, for Domestic Carriage of Passengers and/or Baggage including, but not limited to, Spring Japan’s tables of fares, rates and charges. 

2. THE TITLE OF EACH ARTICLE

The title of each Article of these Conditions of Carriage is for convenience only and is not used for interpretation of the text.


 

Article - 2 GENERAL

1.    APPLICATION OF CONDITIONS

(1)    These Conditions of Carriage shall apply to any Carriage of Passengers and/or Baggage and any service incidental thereto in connection with Domestic Carriage, each to be performed or provided by Spring Japan at fares, rates and charges published in connection with these Conditions of Carriage.

(2)    Carriage of a passenger and Baggage shall be subject to these Conditions of Carriage and rules and regulations provided by Carrier thereunder, each in effect on the date on which the passenger boards aircraft.

(3)    A special agreement shall, if it is made with respect to a certain rule provided for in these Conditions of Carriage, be applicable notwithstanding such rule.

2.    CHANGE OF CONDITIONS OF CARRIAGE, AND RELATED CHANGES

Carrier may change, modify or amend any provision of these Conditions of Carriage or of rules and regulations provided by Carrier thereunder without prior notice.

3.    PUBLICATION

These Conditions of Carriage as well as passenger fares, excess Baggage charges, various charges, timetables and other necessary information will be announced publicly at Carrier’s Office.

4.    CONSENT OF PASSENGER

A passenger shall be deemed to have acknowledged, and given consent to, these Conditions of Carriage and rules and regulations provided by Carrier thereunder.

5.    GOVERNING LAW AND JURISDICTION  

(1)    These Conditions of Carriage shall be construed in accordance with, and any matter that is not provided for herein shall be subject to, the laws of Japan.

(2)    Any dispute arising in connection with carriage performed under these Conditions of Carriage shall, whosoever is entitled to claim the damages and whatsoever is the legal basis for such claim, be subject to the jurisdiction of Japanese courts and the court proceedings shall be conducted in accordance with the laws of Japan.

6.    CARRIER’S INSTRUCTIONS

A passenger shall observe Carrier’s instructions given with respect to the passenger’s boarding, deplaning and any other acts or conduct at airports or on board or with respect to the place of loading or unloading of his/her Baggage.

7.    LANGUAGE

The Condition of Carriage is done in the Japanese language, and any other language of the text shall only be for reference.


 

Article - 3 TICKETS

1.    GENERAL

(1)    Spring Japan will not issue or exchange/reissue a Ticket unless the Passenger pays the fare, charges, taxes or service fees, or complies with credit arrangements approved by Spring Japan.

(2)    A Passenger must present his/her Ticket Authentication code or Reservation confirmation form of the scheduled boarding Flight for said Passenger duly issued in accordance with Spring Japan‘s Regulations and his/her identification, or otherwise some form of evidence of identification designated by Spring Japan, when he/she takes Carriage.  Moreover, at the boarding gate, the Passenger must present his/her boarding pass designated by Spring Japan.  If the Passenger fails to comply with these requirements, Spring Japan may refuse Carriage of such Passenger.

(3)    A Passenger shall not be entitled to be carried if the Ticket presented by the Passenger falls within the scope of sub-paragraph (7) of paragraph 1 of Article 10.

2.    TRANSFERABILITY OF TICKET

A Ticket shall not be transferable.  Spring Japan shall not be liable to any person entitled to be carried or to receive a refund, for honouring or refunding a Ticket presented by any person other than the person so entitled.  If a Ticket is in fact used by any person other than the person who is entitled to be carried, with or without such person’s knowledge and consent, Spring Japan shall not be liable for death of or injury to such unauthorized person or for loss, destruction or delay in arrival of, or damage to, such unauthorized person’s Baggage or other personal property arising from or in connection with such unauthorized use.

 

3.    VALIDITY OF TICKET

(1)    The flight on which a seat is reserved and the date of issue shall be indicated or recorded on the Ticket. Each Electronic Flight Coupon shall be valid for Carriage on the flight on which a seat is reserved.

(2)    Unless otherwise provided in Spring Japan’s Regulations, a Ticket shall only be valid for the flight on which a seat is reserved as indicated or recorded on the Ticket.

4.    IDENTIFICATION

Spring Japan will provide carriage only to Passenger holding a valid Ticket or Reservation confirmation form.  A Passenger may be asked to present his/her identification when he/she takes Carriage.

 


 

Article - 4 FARES

1.    GENERAL

Fares shall apply only to Carriage from the airport at the place of departure to the airport at the Destination and shall not include ground/marine transportation service within airport areas, between airports or between an airport and downtown areas.

2.    FARES

(1)    Fares as used herein mean the fares which shall be published by Spring Japan or, if not so published, constructed in accordance with Spring Japan’s Regulations, which shall, unless otherwise provided in Applicable Laws, etc., be in effect as of the date of issue of as Ticket.

(2)    Passenger fares and charges, conditions of their application and the like are shown in Carrier’s passenger tariff table according to the type of fares and charges.

(3)    Unless otherwise provided in these Conditions of Carriage or Spring Japan’s Regulations, fares entitle a Passenger to occupy one seat.  Unless otherwise provided in other provisions of these Conditions of Carriage or Spring Japan’s Regulations or specifically approved by Spring Japan, a Passenger shall be entitled be occupy only one seat on board.

3.    ROUTINGS

Unless otherwise provided in Spring Japan’s Regulations, fares shall apply only to a routing published in connection with such fares.

4.    TAXES AND CHARGES

Any tax or charge imposed by a government or other public authority or by an operator of an airport in respect to a Passenger or his/her use of any services or facilities shall be in addition to the published fares and charges and be payable separately by the Passenger; provided, however, that fares and charges shall include an amount equal to consumption taxes (including local consumption taxes).

5.    CURRENCY

Fares and charges may be paid in a currency to be specified by Spring Japan subject to Applicable Laws, etc. other than the currency in which the fare or charge is published.  If a payment is made in a currency other than the currency in which the fare or charge is published, such payment shall be made at the rate of exchange set in accordance with Spring Japan’s Regulations.

6.  CARRIAGE OF INFANTS

Spring Japan will accept carriage one non-seat occupying passenger, provided the only one Infant paying the Spring Japan’s applicable fare is accompanied by one passenger of twelve years of age or over and the Infant is seated on the knees of the adult fare paying passenger.

7.    UNAUTHORIZED BOARDING

  In any of the following cases, a Passenger shall be deemed to have boarded without authorization, and Spring Japan shall charge such Passenger for the fare and charges applicable thereto for the sector (leg of flight) with respect to which said Passenger boarded without authorization and an amount equal to double the sum of the most expensive fare for said sector at the time of boarding plus charges; provided, however, that if it is not possible to ascertain such sector, the Passenger shall be deemed to have boarded from the place of departure of the aircraft with said Passenger on board:

(1)    if the Passenger fails to present his/her Ticket upon request of an attendant of Spring Japan or goes beyond the sector set out in the Ticket without the permission of an attendant of Spring Japan;

(2)    if the Passenger intentionally boards an aircraft with an invalid Ticket; or

(3)    if the Passenger makes false declarations and is by such false declarations exempted from payment of fare or charges that he/she should have paid.


 

 

Article - 5 RESERVATIONS

1.    GENERAL

Reservation is confirmed only after the full amount of the applicable fare paid and Spring Japan issues a reservation number or a ticket.

Name changes are not permitted once the reservation has been confirmed in Spring Japan’s reservation system.  Under Spring Japan’s Regulations, conditions applicable to certain fares may limit or prohibit change or cancellation of reservations.

2.    CANCELLATION OF RESERVATIONS  

(1)    Spring Japan may, at its own discretion, cancel all or a portion of the Passenger’s reservation if two or more flight are reserved for the same Passenger and if:

(a)       same sectors on the same day are reserved;

(b)       same sectors on the days of travel close to each other are reserved;

(c)        different sectors on the same day are reserved; or

(d)       Spring Japan reasonably considers that the Passenger cannot use all of reserved seats.

(2)     If a Ticket is not issued for a Passenger prior to the ticketing time limit specified by Spring Japan, under any circumstances, Spring Japan may cancel his/her reservation and Spring Japan may refuse Carriage of, or remove, any Passenger.  Unless otherwise provided in Spring Japan’s Regulations and these Conditions of Carriage, A Passenger who fails to board his/her reserved flight without prior notice thereof to Spring Japan shall not be entitled to a refund or Change of Flight.

3.    SEAT ASSIGNMENT

(1)    In the event that a Passenger assigns a specific seat, Spring Japan shall charge the fees prescribed in Spring Japan’s Regulations therefor.

(2)    Spring Japan may, without a prior notice, change such seat due to a ship change of equipment or other operational reasons beyond Spring Japan’s control. When the new seat after the change becomes not equivalent to the previous one the passenger has booked, Spring Japan will reimburse the difference and will not be liable to any further compensation.

(3)    When Spring Japan’s flight schedule is changed, cancelled or delayed in accordance with sub-paragraph (1) of paragraph 2 of Article 7 after the seat being assigned, Spring Japan is able to select from the following options any time.

(a)    To carry the passenger on the same seat on the Spring Japan’s first available flight.

(b)    To carry the passenger on the equivalent valued seat on Spring Japan’s first available flight.

(c)    To carry the passenger on the any available seat on Spring Japan’s first available flight.

4.    IN-FLIGHT SALES PRODUCTS

(1)    As the quantity of in-flight sales items and services is limited, Spring Japan may not be able to provide services if all items sold out.  Spring Japan may not refund any item after purchase and reselling is prohibited.

(2)    Spring Japan reserves the rights to change sales items or service policy and to modify or change the selling prices without prior notice.

(3)    The prices discount rate on in-flight sales items and service apply when purchase is made.

5.  IN-FLIGHT MEALS

(1)    The menus of in-flight meals may be changed from time to time.  The food may

contain allergens such as nuts, dairy products and glutens.  Except when Spring Japan’s negligence is proved, Spring Japan shall not be liable for outbreak of allergy relating to in-flight meals.

(2)    Due to the limited stock volume and availabilities, in-flight meals may not be

serviced to all requests.  In-flight meals are not refunded after purchase and are prohibited to resell.

(3)    Spring Japan reserves the rights, without prior notice, to change or modify the

selling prices of in-flight meals and to substitute food items with equivalent ones taking into account procurement and in-flight environment.

(4)    Prices and discount rates on in-flight meals are applicable to those when purchase is to be made.

6.    COMMUNICATIONS CHARGES

A Passenger shall, unless Spring Japan agrees otherwise, bear any communication expense for telephone, fax or other communication facility (such as internet) used in connection with making or cancelling a reservation.

7.    PERSONAL DATA

A Passenger agrees that his/her personal data will be furnished to Spring Japan by the Passenger or his/her agent, will be retained by Spring Japan or, if Spring Japan deems necessary, will be transmitted by Spring Japan to any of its own offices, other Carriers, the providers of travel services, government authorities or other entity or agency, for the purpose of making a reservation for Carriage, obtaining ancillary services, facilitating immigration and entry requirements or making available such data to government authorities or for any other purpose which Spring Japan deems necessary in order to facilitate any convenience of the travel for the Passenger.

8.    COMMUNICATION FAILURE, AND SIMILAR FAILURES

In the event of delay in or failure of reservation, change and cancellation of a flight that arises from failure of communication of equipment and line, computer and communications means such as disruption of telephone service, Spring Japan shall not be liable for any damage caused thereby,

 

Article - 6 CHANGE OF FLIGHT

1.    PASSENGER’S VOLUNTARY CHANGE OF FLIGHT

(1)    Under Spring Japan’s Regulations, a Passenger may be restricted or prohibited from changing his/her flight.

(2)    When the change of a flight is made resulting a fare increase from the flight before

change, the passenger must pay the difference to Spring Japan.

(3)    Every time when Ticket changed, Spring Japan will collect, pursuant to Spring Japan’s Regulations, rebooking charges. The rebooking charges are non-refundable.

(4)    The fares and charges applicable after Change of Flight shall be those in effect as of the date on which the change is made.

(5)    Time limits on cancellation of a reserved seat and charges for late cancellation of a reserved seat shall also apply to a flight changed upon a Passenger’s request.

2.  COMPANY’S VOLUNTARY CHANGE OF FLIGHT

(1)    Except when a passenger’s voluntary reasons and unless otherwise provided in sub-paragraph (1) of paragraph 2 of Article7, in the event that Spring Japan cancels a flight, fails to operate a flight according to the schedule with no justifiable reason, fails to stop at a Passenger’s Destination or Stopover point, is unable to provide a Passenger with his/her reserved seat, unless otherwise provided in Spring Japan’s Regulations, Spring Japan shall, at Passenger’s option, follow either (a) or (b) be below:

(a)    To carry him/her with baggage on Spring Japan’s next first available flight or other Spring Japan’s flight for the same flight segment as reservations made without collecting additional charges, extending the validity of reservation if necessary.

(b)    To make a refund in accordance with the provisions of paragraph 4 of Article 8.

(2)    In the event that a Passenger misses an onward connecting flight of Spring Japan on which the Passenger holds a reservation because a Carrier carrying such Passenger fails to operate its flight according to the schedule or changes the schedule of such flight, Spring Japan shall not be liable for such missed connection.

3.    CHANG OF FLIGHT DUE TO FORCE MAJEURE , AND OTHER REASONS

For reasons prescribed in items through of sub-paragraph (1) of paragraph 2 of Article 7, in the event that Spring Japan cancels a flight, fails to operate a flight according to the schedule with no justifiable reason, fails to stop at a Passenger’s Destination or Stopover point, is unable to provide a Passenger with his/her reserved seat, unless otherwise provided in Spring Japan’s Regulations, Spring Japan shall, at the Passenger’s option, follow either (a) or (b) below:

 

(a)    to carry him/her with baggage on Spring Japan’s next first available flight or other Spring Japan’s flight for the same flight segment as reservations made without collecting additional charges, extending the validity of reservation if necessary.

(b)    to make a refund in accordance with the provisions of paragraph 5 of Article 8.

 

 

Article - 7 SCHEDULESCANCELLATIONS OF FLIGHTS

1.    SCHEDULES 

Spring Japan undertakes to use its best efforts to carry a Passenger and his/her Baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel; provided that times shown in a timetable or elsewhere shall be just scheduled but not guaranteed and shall form no part of the contract of Carriage.  Spring Japan may change any schedule of a flight without any prior notice and shall not be responsible for any trouble in respect of connection of Passenger and/or his/her Baggage with any other flight because of such change.

2.    CANCELLATIONS

(1)    Spring Japan may, without prior notice, cancel, terminate, divert, postpone or delay any flight or the right to, or any reservation with respect to, any further Carriage thereafter or determine if any take-off or landing should be made, without any liability except to change the flight or to refund, in accordance with these Conditions of Carriage and Spring Japan’s Regulations, the fares and charges for any unused portion of the Ticket:

(a)    because of any fact beyond Spring Japan’s control (including, but not limited to, Force Majeure such as meteorological conditions, acts of God, strikes, riots, civil commotions, embargoes, wars, hostilities, disturbances or unstable international relations) whether actual, threatened or reported or because of any delay, demand, condition, circumstances or requirement directly or indirectly relating to such fact:

(b)    because of any fact not to be foreseen, anticipated or predicted;

(c)    because of any Applicable Laws; or

(d)    because of shortage of labour, fuel or facilities or labour problems of Spring Japan or others.

(2)    If a Passenger refuses, notwithstanding Spring Japan’s request, to pay all or a portion of the fares demanded by Spring Japan or the charges demanded or assessed by Spring Japan with respect to his/her Baggage, Spring Japan will cancel the Carriage, or the right to any further Carriage thereafter, of the Passenger and/or his/her Baggage, without being subject to any liability therefor except to refund, in accordance with these Conditions of Carriage and Spring Japan’s Regulations, any unused portion of the Ticket for which the Passenger fully paid the applicable fares and charges.


 

 

Article - 8 REFUNDS

1.  GENERAL

(1)    In the event that a Passenger fails to use his/her Ticket or a portion thereof for a reason provided in paragraph 4 of this Article, Spring Japan shall make a refund in originally paid currency for such unused Ticket or portion in accordance with these Conditions of Carriage and Spring Japan’s Regulations.

(2)    In the event a Passenger fails to use his/her Ticket or a portion thereof for any reason other than that provided in paragraph 4 of this Article, (involuntary refunds), Spring Japan, in principle, shall not refund to the Passenger any fare, and charges received from the Passenger for such unused Ticket or portion thereof; provided, however, that Spring Japan shall make a refund pursuant to paragraph 3 and 5 of this Article, and Spring Japan’s Regulations.

 

2.    PERSON ENTITLED TO REFUND

Unless otherwise provided in Spring Japan’s Regulations, Spring Japan shall make a refund to the person named or recorded on a Ticket as a revenue Passenger or, to the person who purchased the Ticket upon presentation to Spring Japan of satisfactory evidence to prove that he/she is entitled to such refund.

3.    VOLUNTARY REFUNDS

(1)    Excepting the cases of refund based on Spring Japan’s voluntary reasons set forth in paragraph 4 and refund due to force majeure,etc. defined in paragraph 5 of this Article, Spring Japan shall make refund of the fare in the same currency as payment made in accordance with other Spring Japan’s regulations or (a) and (b) following this.

(a)    If no portion of the trip has been made, an amount equal to the fare paid, less any cancellation fees provided in Spring Japan’s Regulations; or

(b)    If a portion of the trip has been made, an amount equal to the difference between the fare paid and the applicable to the sector for which the Ticket has been used, less any reasonable cancellation fees, provided in Spring Japan’s Regulations.

(2)    When a passenger becomes unable to travel on the booked flight due to illness of him/her and he/she is able to prove such illness by valid medical certificate, Spring Japan makes refund to the full amount of the fare for unused ticket.  Refund charges set forth in Spring Japan’s regulations may be exempted for accompanying passenger, limited to one person, booked on the same flight.  Refund based on this Article must be made only until before departure time of the flight reservations are made.

4.    INVOLUNTARY REFUNDS  

The term "Involuntary Refund" means any refund made based on the reasons except by the Passenger’s voluntary willingness written in sub-paragraph (1) of paragraph 2 of  Article 7 , when a Passenger is prevented from using the Carriage provided for in his/her Ticket because Spring Japan cancels a flight, fails to operate a flight according to the schedule with no justifiable reason, fails to stop at a Passenger’s Destination or Stopover point, fails to provide a Passenger with his/her reserved seat, or refuses to carry or removes a Passenger pursuant to any sub-paragraphs (1),(2),(3)(b) and (9) of paragraph 1 of Article 10, unless otherwise provided in Spring Japan’s Regulations, and the amount of the refund shall be equal to the fare paid .

5.    REFUND DUE TO FORCE MAJEURE, AND OTHER UNAVOIDABLE REASONS

In the event that Spring Japan cancels a flight, fails to operate a flight according to the schedule with no justifiable reason, fails to stop at a Passenger’s Destination or Stopover point, is unable to provide a Passenger with his/her reserved seat for any reason provided for in sub-paragraph (1) of paragraph 2 of Article 7, Spring Japan shall, at the Passenger’s option, make a refund pursuant to sub-paragraph (b) of paragraph 3 of Article 6, unless otherwise provided in Spring Japan’s Regulations, and the amount of the refund shall be the fare paid.

6.    RIGHT TO REFUSE REFUND   

(1)    Unless otherwise provided in these Conditions of Carriage or Spring Japan’s Regulations, Spring Japan will make a refund if based on sub-paragraph 1 and 2 of paragraph 3 of this Article, and claimed up to the date set forth in Spring Japan’s Regulation. But Spring Japan may refuse to make a refund if based on paragraph 4 and 5 of this Article, and claimed after 30 days elapsed.

(2)    Spring Japan will not make a refund for a Ticket of a Passenger in the event that Carriage of the Passenger is refused or he/she is removed in accordance with sub-paragraph (3)(c) through sub-paragraph (3)(f) of paragraph 1 of Article 10 and sub-paragraph (4) through sub-paragraph (8) of paragraph 1 of  Article 10.


(3)     

Article - 9 CHECK-IN

A Passenger shall arrive at Spring Japan’s check-in counter and the boarding gate by the time designated by Spring Japan. If a Passenger fails to arrive at Spring Japan’s check-in counter or the boarding gate by the time designated by Spring Japan or is unable to depart because of improper or incomplete exit, entry or other necessary documentation required for his/her departure, Spring Japan may cancel his/her reservation of a seat and will not delay the flight for the Passenger.  Spring Japan shall not be liable to the Passenger for any damage caused due to the Passenger’s failure to comply with this Article.


 

 

Article - 10 REFUSAL AND LIMITATION OF CARRIAGE

1.    RIGHT TO REFUSE CARRIAGE

Spring Japan may refuse Carriage of, or remove, any Passenger, and in such case his/her Baggage will be handled in the same way, if Spring Japan determines at its reasonable discretion that:

(1)    such action is necessary for a reason of flight safety:

(2)    such action is necessary in order for the Carrier to comply with applicable laws or regulations, or governmental requirements:

(3)    the Passenger or his/her conduct, age or mental or physical condition:

(a)    requires the special assistance of Spring Japan,

(b)    may cause discomfort or makes himself/herself objectionable to other passengers,

(c)    may cause harm to himself/herself or to other persons or an aircraft or any property;

(d)    obstructs any staff of Carrier (crew member) in performing his/her duties or fails to comply with any instruction of any crew member,

(e)    uses portable telephones, portable radios, electronic games or other electronic devices in aircraft cabin without Spring Japan’s permission, or

(f)     smokes in aircraft cabin;

(4)    the Passenger falls under sub-paragraph (5) of paragraph 2 of Article 11.;

(5)    When a passenger made a trouble in Spring Japan’ cabin and Spring Japan deems he/she may repeat the same or similar trouble for sure.

(6)    the Passenger fails to pay any applicable fares, charges or taxes or may fail to perform a credit arrangement agreed upon between Spring Japan and the Passenger (or the person paying for the Ticket); or

(7)    the Ticket presented by the Passenger is acquired unlawfully or purchased from an entity other than the issuing Carrier or its Authorized Agent, or the Ticket presented by the Passenger is a counterfeit Ticket;

(8)    the person presenting a Ticket cannot prove that he/she is the person named or recorded in the “Passenger Name” box of the Ticket;

(9)  a Child or Infant is unaccompanied by a Passenger aged 12 or over.

In the case of sub-paragraph (3) (c) or (d) of this paragraph, Spring Japan may take such other measures as Spring Japan deems necessary to prevent the Passenger from continuing such conduct, failure, obstruction or act which measures shall include, but not limited to, restraint of the Passenger.

 

2.    CONDITIONAL ACCEPTANCE FOR CARRIAGE

If a Passenger whose status, age or mental or physical condition may cause any hazard or risk to himself/herself is carried, Spring Japan shall not be liable for death of, or any injury, illness, wounding or disability suffered by, the Passenger or any aggravation or consequences thereof due to such status, age or mental or physical condition.

3.    LIMITATION ON CARRIAGE

(1)    Acceptance of Carriage of Children or Infants, incapacitated persons, pregnant women or persons with illness shall be subject to Spring Japan’s Regulations and may require a prior arrangement with Spring Japan.

(2)    If the total weight of the Passengers boarding, and /or Baggage loaded in, an aircraft may exceed the maximum allowance weight with respect to the aircraft, Spring Japan may, in accordance with Spring Japan’s Regulations, decide which Passengers and/or Baggage will be carried.

(3)    To ensure the presence of a passenger who can provide assistance in an emergency evacuation, Carrier may refuse carriage of a passenger in a seat in an emergency exit row of an aircraft and change his/her seat to another seat if Carrier recognizes that any of the following items applies to that passenger:

(a)       the Passenger is under the age of 15.

(b)    the Passenger has any difficulty in assisting in emergency evacuation, or may  cause any harm to his/her health if he/she assists in an emergency evacuation, due any physical, health or other reason.

(c)    the Passenger cannot understand the evacuation procedures established by Carrier or the crew’s instructions; or

(d)    The Passenger does not consent to providing assistance in emergency evacuation.

 

Article - 11 BAGGAGE

1.    RESTRICITION OF ACCEPTANCE AS BAGGAGE

(1)    Spring Japan will refuse to accept as Baggage:

(a)    items which do not constitute Baggage as defined in paragraph 1 of Article 1;

(b)    items Carriage of which is prohibited by Applicable Laws, etc;

(c)    items which Spring Japan deems unsuitable for Carriage by reason of their weight, size, shape or character such as being fragile or perishable;

(d)    live animals; provided, however, that Spring Japan may accept Carriage of a dog (i.e. guide dog, service dog or hearing-assistance dog; collectively called “Assistance Dog”) that accompanies a Passenger with a physical disability to assist such passenger pursuant to Spring Japan’s Regulations. In this case, Spring Japan shall not be liable for death of, or injury or illness suffered by such Assistance Dog that results from its inherent defect; or

(e)    Firearms, swords and other similar items, except as otherwise provided in Spring Japan’s Regulations.

(f)     Explosives, Flammable or non-Flammable gas (Spray type paint, Butane gas (gas cylinder), Refillable lighter gas, etc.) Frozen gas (Diving breathing cylinder, Liquid nitrogen, etc.), Flammable liquids (Paint, Paint thinner, Solvent, etc.), Flammable solids (Matches, etc.), Organic peroxides (Resin, etc.), Poisonous Substances, Infectious Substances (Viruses, Bacteria, etc.), Radioactive Substances (Radium, etc.), Corrosive materials (Acidity, Alkalinity, Mercury, Clinical Thermometers, Thermometers), Magnetic Substances, Oxidizing Substances (Bleach, etc.).

(2)    Spring Japan may refuse Carriage of, and take any necessary step with respect to, items of which Carriage as Baggage is prohibited by the preceding sub-paragraph 1 and may refuse onward Carriage of any such item upon discovery thereof.

(3)    Spring Japan shall refuse to accept fragile or perishable items, money, jewelry, precious metals, negotiable papers, securities or other valuables, business documents, passports or other identification documents necessary for travel or samples as Checked Baggage.

(4)    Spring Japan may refuse to carry Baggage as Checked Baggage in case it is not properly packed in a suitcase or other suitable container to ensure safe Carriage with ordinary care in handling.

(5)    Spring Japan may accept to carry a musical instrument as Checked Baggage so long as it is properly packed in a suitcase or other suitable container to ensure safe Carriage with ordinary care in handling; provided, however, that Spring Japan shall not be liable for any damage other than those caused due to negligence on the part of Spring Japan.

(6)    If any item referred to in sub-paragraph (1) of this paragraph is carried, whether or not Carriage of such item as Baggage is prohibited, such Carriage shall be subject to the charges, limitations of liability and any other provision of these Conditions of Carriage applicable to Carriage of Baggage.

2.    SECURITY INSPECTION

(1) A Passenger shall submit to any security check required by Spring Japan, unless it is specifically deemed unnecessary by Spring Japan.

(2) Spring Japan will inspect the contents of Passenger’s Baggage by opening his/her Baggage and/or by using some device in the presence of the Passenger concerned or a third person, for the purpose of security (including but not limited to the prevention of unlawful acts of seizure, exercise of control or destruction of aircraft) and/or for any other reason. Notwithstanding the foregoing, Spring Japan may inspect the Passenger’s Baggage in his/her or a third person’s absence to see whether he/she is in possession of, or his/her Baggage contains, any prohibited item referred to in sub-paragraph (1) of paragraph 1 of Article 11.

(3) Spring Japan will search Passenger’s articles by touching the Passenger through his/her clothes and personal fittings including wigs or by using such instruments as a metal detector, for the purpose of security (including but not limited to the prevention of unlawful acts of seizure, exercise of control or destruction of aircraft) and/or for any other reason.

(4) When a Passenger does not agree with Spring Japan’s inspection as specified in sub-paragraph (2) of paragraph 2 of Article 11, Spring Japan will refuse to carry such a Passenger’s Baggage.

(5) When a Passenger does not agree with Spring Japan’s search as specified in sub-paragraph (3) of paragraph 2 of Article 11, Spring Japan will refuse to carry such a Passenger.

(6) When such prohibited items as specified in sub-paragraph (1) of paragraph 1 of Article 11 have been found as a result of such inspection or search as specified in sub-paragraph (2) or (3) of paragraph 2 of Article 11, Spring Japan may refuse to carry such Baggage, or may dispose of such Baggage.

3.    CHECKED BAGGAGE

(1)    Spring Japan shall accept Carriage of Checked Baggage that in the case where a Passenger pays a Fare Including Ancillary Services for Carriage or pays a Baggage Charge prescribed in Spring Japan’s Regulations and these Conditions of Carriage.

(2)    Nothing contained in these Conditions of Carriage shall entitle a Passenger to have his/her Baggage checked on a flight for a sector for which a Carrier does not accept checking of Baggage.

(3)    When Spring Japan accepts transportation of checked in baggage based on sub-Paragraph 1 of this paragraph, unless otherwise provided in Spring Japan’s Regulations or Applicable Laws, Spring Japan will, upon presentation by a Passenger of a valid Ticket covering Carriage on the lines of Spring Japan , accept as Checked Baggage the Baggage which is tendered by the Passenger at Spring Japan’s check-in counter designated, and by the time prescribed, by Spring Japan in respect of Carriage on the lines designated on the Ticket; provided that Spring Japan will not accept as Checked Baggage the Baggage tendered for Carriage:

(a)    beyond the Destination designated, or on any routing not designated, on the Ticket;

(b)    beyond a Stopover point, or beyond a point at which the Passenger transfers to a connecting flight departing from a different airport from that at which the Passenger is scheduled to arrive under the Ticket, unless otherwise provided for in Spring Japan’s Regulations;

(c)    for a sector in respect to which the Passenger holds no reservations;

(d)    beyond a point at which the Passenger desires to resume possession of such Baggage or any portion thereof; or

(e)    for a sector in respect to which the Passenger does not pay all applicable charges.

(4)    Upon delivery to Spring Japan of Baggage to be checked, Spring Japan shall issue a Baggage Identification Tag for each piece of the Checked Baggage.

(5)    Spring Japan shall, to the reasonable extent possible, carry Checked Baggage of a Passenger coincidently with the Passenger on the aircraft which the Passenger boards; provided that if Spring Japan deems it difficult or impracticable, Spring Japan may carry the Checked Baggage on any other flight in which such Baggage can be loaded within the maximum weight allowance or by any other transportation service.

(6)    Maximum weight and dimensions of checked-in baggage for a passenger using ancillary added fares will be in accordance with Spring Japan’s Regulations.  A total maximum amount of Length, Width and Depth (hereunder called “3 dimensions total”) in each case shall not exceed 203 centimeters.

(7)    A fully collapsible stroller/pushchair, carrying basket, and/or car seat for Infants or Child Passenger’s use are accepted for free and are not included in the Baggage allowance, limited to only one piece per such an infant or a child.

(8)    Spring Ja

      Spring Japan (IJ) CONDITIONS OF CARRIAGE (INTERNATIONAL PASSENGERS AND BAGGAGE)


  • Article 1 – DEFINITIONS
    Article 2 – APPLICATION OF CONDITIONS
    Article 3 – CODE SHARE
    Article 4 – TICKETS
    Article 5 – FARES, TAXES, FEES AND CHARGES
    Article 6 – RESERVATIONS AND TICKETING
    Article 7 – SCHEDULES, DELAYS AND CANCELLATIONS OF FLIGHTS
    Article 8 – CHANGE
    Article 9 – REFUNDS
    Article 10- GROUND TRANSPORTATION SERVICE
    Article 11 – CHECK-IN AND BOARDING
    Article 12 – REFUSAL AND LIMITATION OF CARRIAGE
    Article 13 – BAGGAGE
    Article 14 – CONDUCT ABOARD AIRCRAFT
    Article 15 – ARRANGEMENTS FOR ADDITIONAL SERVICES
    Article 16 – ADMINISTRATIVE FORMALITIES
    Article 17 - SUCCESSIVE CARRIERS
    Article 18 - LIABILITY FOR DAMAGE
    Article 19 – TIME LIMITATIONS ON COMPLAINTS
    Article 20 - TIME LIMITATIONS ON ACTIONS
    Article 21 - OVERRIDING LAW
    Article 22 - MODIFICATION AND WAIVER
    SUPPLYMENTARY PROVISIONS
    Article 1 – DATE OF EFFECTIVENESS

  • Article 1 – DEFINITIONS

    1-1 “Agreed Stopping Places” means those places, other than the place of departure and the Destination, set forth in a Ticket and/or any Conjunction Ticket issued in connection therewith as scheduled stopping places on the Passenger’s route, or shown in Carrier’s timetable.
    1-2 “Convention” means whichever of the following instruments is applicable to the contract of Carriage:
    “Convention for the Unification of Certain Rules Relating to International Carriage by Air”, singed at Warsaw on 12th October, 1929 (hereinafter referred to as the“Warsaw Convention”);
    “Warsaw Convention as amended at Hague in 1955” signed at Hague on 28th September, 1955;
    “Warsaw Convention”as amended by Additional Protocol No. 1 of Montreal 1975;
    “Warsaw Convention as amended at Hague in 1955” as amended by Additional Protocol No.2 of Montreal 1975, and
    ”Convention for the Unification of Certain Rules for International Carriage by Air” , done at Montreal on 28th May, 1999 (hereinafter referred to as the “Montreal Convention”).
    1-3 “Destination” means the ultimate stopping place under a contract of Carriage. In the case of a trip which returns to the place of departure, the Destination is the same as the place of departure.
    1-4 “International Carriage” means (except where the Convention is applicable) Carriage in which, according to a contract of Carriage, the place of departure and, the Destination or Agreed Stopping Place, are situated in two or more countries. As used in this definition, the term “country”, which is equivalent to “state”, shall include any territory subject to its sovereignty, suzerainty, mandate, authority or trusteeship.
    1-5 “Carriage” means carriage of a Passenger and/or Baggage by air, gratuitous or for reward.
    1-6 “Carrier” means an air carrier and shall include an air carrier issuing a Ticket and any air carrier that carries a Passenger and/or his/her Baggage under the Ticket or provides or undertakes to provide any other services incidental to such Carriage.
    1-7 “Applicable Laws” means such laws, cabinet orders and ministerial ordinances and other governmental regulations, rules, orders, demands or requirements of any state or country as will apply to Carriage of a Passenger and/or Baggage to be performed by Spring Japan.
    1-8 “SJO” means Spring Japan.
    1-9 “SJO’s Regulations” means SJO’s rules and regulations, other than these Conditions of Carriage, for International Carriage of Passengers and/or Baggage including, but not limited to, SJO’s tables of fares, rates and charges.
    1-10 “Miscellaneous Charges Order” means a document or an electronic document issued by a Carrier or its Authorized Agent, requesting issue of an appropriate Ticket or provision of travel services to the person named in such document or electronic document.
    1-11 “Authorized Agent” means a passenger sales agent appointed by a Carrier to represent the Carrier in the sale of Carriage of Passengers over the services of the Carrier and, if authorized by the Carrier, over the services of any other Carrier.
    1-12 “Infant” means a person who has not reached his/her second birthday as of the date of commencement of Carriage.
    1-13 “Child” means a person who has reached his/her second birthday but not his/her twelfth birthday as of the date of commencement of Carriage.
    1-14 “Passenger” means any person, except crew members, carried or to be carried in an aircraft with the consent of a Carrier.
    1-15 “Ticket” means either the document entitled “Passenger Ticket and Baggage Check” or the Electronic Ticket, in each case issued by a Carrier or its Authorized Agent for Carriage of a Passenger and/or Baggage, setting forth a portion of the conditions of a contract of Carriage and notices relating thereto and containing Flight Coupon and Passenger Coupon or Passenger Receipt or Electronic Flight Coupon and Itinerary/Receipt.
    1-16 “Conjunction Ticket” means a Ticket issued to a Passenger in conjunction with another Ticket which together constitute a single contract of Carriage.
    1-17 “Electronic Coupon” means an electronic Flight Coupon or other value document held in SJO’s database.
    1-18 “Electronic Flight Coupon” means such form of Flight Coupon as is recorded in SJO’s database.
    1-19 “Electronic Miscellaneous Document” means an electronic document issued by a Carrier or its Authorized Agent, requesting issue of an appropriate Ticket or provision of travel services to the person named in such electronic document.
    1-20 “Electronic Ticket” means the Itinerary/Receipt and Electronic Flight Coupon issued by a Carrier or its Authorized Agent.
    1-21 “Passenger Coupon” or “Passenger Receipt”  means such coupon or receipt constituting a portion of a Ticket as is issued by a Carrier or its Authorized Agent and is marked with “Passenger Coupon” or “Passenger Receipt”, which document shall constitute a Passenger’s written evidence of a contract of Carriage.
    1-22 “Flight Coupon” means such portion of a Passenger Ticket (in the case of Electronic Ticket, the Electronic Flight Coupon) as indicates particular places between which the coupon is good for Carriage.
    1-23 “Normal fare” means the highest fare among all fares established during the period of applicability.
    1-24 “Special Fare” means a fare other than the Normal Fare.
    1-25 “Days” means calendar days including all seven days of the week; provided that, for the purpose of calculating the number of days of a notice period, the day upon which such notice is dispatched shall not be counted and further provided that, for the purpose of determining the period of validity of a Ticket, the day upon which the Ticket is issued, or the flight is commenced, shall not be counted.
    1-26 “Baggage” means such articles, effects and other personal property of a Passenger as are necessary or appropriate for wear, use, comfort or convenience in connection with his/her travel. Unless otherwise specified, it includes both Checked and Unchecked Baggage of the Passenger.
    1-27 “Baggage Check” means such portion of a Ticket as provides for Carriage by a Carrier of Checked Baggage and as is issued by the Carrier as receipt of such Checked Baggage
    1-28 “Baggage Identification Tag” means a document issued by a Carrier solely for the purpose of identification of Checked Baggage and consisting of two portions; the baggage tag portion which is attached by the Carrier to a particular article of Checked Baggage and the Baggage claim stub which is given to the Passenger.
    1-29 “Checked Baggage” means Baggage of which a Carrier takes custody and for which the Carrier issues a Baggage Check and Baggage Identification Tag.
    1-30 “Unchecked Baggage” means any Baggage other than Checked Baggage that the Carrier has permitted a Passenger to carry into the cabin.
    1-31 “Itinerary/Receipt” means the document or documents that form part of the Electronic Ticket containing the information such as the itinerary, ticket information, a portion of the conditions of a contract of Carriage and notices relating thereto and that constitute Passenger's written evidence of a contract of Carriage.
    1-32 “Check-in Deadline” means the time limit specified by Carrier by which Passenger  shall complete check-in formalities.
    1-33 “Force Majeure” means an unusual and unforeseeable circumstance beyond control and the consequences of which could not be avoided regardless of any due care being exercised.
    1-34 “SDR” mean Special Drawing Rights as defined by the International Monetary Fund. Conversion of the SDR sum into a national currency shall, in the case of judicial proceedings, be made at the exchange rate between the currency and SDR prevailing on the date of the final court hearing of such proceedings and, in any other case, at the exchange rate between the currency and SDR prevailing on the date on which the amount of the damages is finally fixed or on which the value of Baggage is declared.
    1-35 “French Gold Francs” means French francs consisting of 65 1/2 milligrams of gold at the standard of fineness of nine hundred thousandths. French Gold Francs may be converted into any national currency in round figures.
    1-36 “Stopover” means such deliberate interruption of a travel by a Passenger, at a point between the place of departure and the Destination, as is agreed to in advance by the Carrier.
    1-37 “Change of Flight” means any change in a flight that was originally indicated or recorded in a duly-issued Ticket.
    1-38 “Rerouting” means any change in a routing, flight or period of validity from that originally provided in the duly-issued Ticket which a Passenger presents for Carriage.
    1-39 “Spring Japan” is the shorter form of Spring Airlines Japan Co., Ltd. the English name of Spring Airlines Japan Company Limited. The two-character Airline Designator Code is IJ, the three-character code is SJO. <

       Article 2 – APPLICATION OF CONDITIONS

          2-1 General
    Nothing in these Conditions of Carriage or SJO's Regulations shall, unless permitted by the Convention and otherwise expressly provided herein, constitute a modification by Spring Japan of any provision of, or waiver by Spring Japan of any right granted to it by, the Convention. Except as provided in Article 2.3 or in case Spring Japan's Conditions of Carriage applicable exclusively to its own domestic services apply, any Carriage of Passengers and/or Baggage shall be subject to these Conditions of Carriage and SJO’s Regulations in effect as of the date of commencement of the Carriage covered by the first Flight Coupon of the Ticket.

    2-2 Consent of Passengers  
    Passengers shall be deemed to have acknowledged and given consent to these Conditions of Carriage and SJO's Regulations established under these Conditions.

    2-3 Gratuitous Carriage
    With respect to gratuitous Carriage, Spring Japan reserves the right to exclude the application of any provisions of these Conditions of Carriage.

    2-4 Applicability
    To the extent not in conflict with the Convention, these Conditions of Carriage shall apply to any Carriage of Passengers and/or Baggage and any service incidental thereto, each to be performed or provided by Spring Japan at fares, rates and charges published in connection with these Conditions of Carriage.

    2-5 Conditions Prevail over Regulations
    Except as provided herein, in the event of any inconsistency between these Conditions of Carriage and any other regulations of Spring Japan, these Conditions of Carriage shall prevail.

    2-6 Change of Conditions of Carriage or SJO's Regulations
    Except as will be prohibited by Applicable Laws, Spring Japan may change, modify or amend any provision of these Conditions of Carriage or of SJO's Regulations without prior notice; provided that no contract of Carriage shall be subject to such change, modification or amendment made after the Carriage to be performed pursuant to such contract commences.

    2-7
    The title of each Article of these Conditions of Carriage is for convenience only and is not used for interpretation of the text. The Condition of Carriage is done in the English language, and any other language of the text shall only be for reference.

         Article 3 – CODE SHARE

    3-1 
    On some routes Spring Japan offers our services together with other Carriers, placing Spring Japan’s designator code on flights operated by other Carriers under code share agreements.

    3-2 
    For a code share flight operated by another Carrier, Spring Japan will advise Passenger of the identity of the operating Carrier prior to the time of reservation.

    3-3 
    Passengers traveling on a flight operated by another Carrier may be subject to terms and conditions of the operating Carrier that differ from those of Spring Japan, including those regarding
    (1) involuntary rerouting provided in Article 8.2
    (2) check-in provided in Article 11
    (3) refusal and limitation of carriage provided in Article 12.1 and 12.2
    (4) restriction of acceptance as baggage, free baggage allowance and excess baggage charge and acceptance of animals provided in Article 13
    (5) cancellations provided in Article 7.2.(1)

       Article 4 – TICKETS

    4-1 General
    (1) Ticket constitutes prima facie evidence of the contract of carriage between Carrier and the Passenger named on the Ticket. Spring Japan will provide carriage only to Passenger holding a valid Ticket issued by Spring Japan or its Authorized Agent. The Conditions of Contract contained in Ticket are summary of the provisions of these Conditions of Carriage.
    (2) The Carrier or its Authorized Agent shall issue for each Passenger a separate Ticket.
    (3) A Ticket shall not be transferable. Spring Japan shall not be liable to any person entitled to be carried or to receive a refund, for honouring or refunding a Ticket presented by any person other than the person so entitled.  If a Ticket is in fact used by any person other than the person who is entitled to be carried, with or without such person’s knowledge and consent, Spring Japan shall not be liable for death of or injury to such unauthorized person or for loss, destruction or delay in arrival of, or damage to, such unauthorized person’s Baggage or other personal property arising from or in connection with such unauthorized use.
    (4) A passenger must present a valid Ticket duly issued in accordance with SJO's Regulations and containing the Flight Coupon for the flight which he/she is actually to board and all other unused Flight Coupons and a Passenger Coupon or Passenger Receipt when he/she takes Carriage (or, in the case of an Electronic Ticket, the Itinerary/Receipt and the passenger's identification). A Passenger shall not be entitled to be carried if the Ticket presented by the Passenger falls within the scope of Article 12.1.(5) through 12.1.(7).
    (5) In the case of loss or mutilation of a Ticket or any portion thereof, or non-presentation of a Ticket containing a Passenger Coupon or Passenger Receipt and all unused Flight Coupons, Spring Japan may, upon the Passenger's request set forth in the next succeeding sub-paragraph, issue a new Ticket to replace such Ticket or such portion subject to the following conditions:
    (a) Spring Japan receives from the Passenger a proof satisfactory to Spring Japan to prove that a valid Ticket for the relevant flight was duly issued and if, given the circumstances, Spring Japan deems it appropriate; and
    (b) the Passenger agrees, in such form as may be prescribed by Spring Japan, to indemnify Spring Japan from any loss and damage incurred by Spring Japan in connection with issue of such replacement Ticket.
    Spring Japan may charge a reasonable administration fee for this service, unless the loss or mutilation was due to the negligence of Spring Japan, or its Authorized Agent.

    4-2 Validity for Carriage
    (1) When validated, a Ticket shall be good for Carriage from the airport at the place of departure to the airport at the Destination via the route described in the Ticket and for the period of time specified or referred to in the next succeeding sub-paragraph. Each Flight Coupon shall be good for Carriage on the date and flight for which a seat is reserved for the Passenger. If a Flight Coupon is issued on an "open date" basis, a seat will be reserved for the Passenger upon his/her application therefor, subject to the conditions of the applicable fare and the availability of the seat on the flight. The place and date of issue shall be shown on the valid Ticket.
    (2) Unless otherwise provided in the applicable fare rules, these Conditions of Carriage, or in applicable Tariffs which may limit the validity of Ticket, in which case the limitation will also be shown on Ticket, a Ticket is valid as follows:
    (a) The period of validity of a Ticket shall be one year, if Carriage is commenced, from the date of commencement of Carriage or, if no portion of the Ticket is used, from the date of issue thereof. If a Ticket involves a flight coupon to which any fare having a period of validity that is less than one year applies, such period shall apply only to such flight coupon.
    (b) The period of validity of a Miscellaneous Charges Order and Electronic Miscellaneous Document shall be one year from the date of issue thereof. A Miscellaneous Charges Order and Electronic Miscellaneous Document will not be honoured for a Ticket unless it is presented for a Ticket within one year from the date of issue thereof.
    (c) A Ticket shall expire at midnight on the date of expiration of the period of validity of the Ticket. Unless otherwise provided in SJO's Regulations, a travel pursuant to a Flight Coupon of a Ticket may continue beyond the date of expiration of the Ticket if such travel commences prior to midnight thereof.
    (3) If a Passenger is prevented from travelling within the period of validity of a Ticket because Spring Japan:
    (a) cancels the flight on which the Passenger holds a reservation;
    (b) omits a scheduled stop, being the Passenger’s place of departure, Destination or Stopover point;
    (c) fails to operate a flight reasonably according to the schedule;
    (d) causes the Passenger to miss a connecting flight of Spring Japan;
    (e) is unable to provide previously confirmed space;
    Spring Japan will, unless otherwise provided in SJO’s Regulations, extend the period of validity of the Ticket, without additional collection of fare, to Spring Japan’s first flight on which a seat is available.
    (4) If a Passenger, after commencing his/her travel, is prevented from travelling within the period of validity of a Ticket by reason of his/her illness (but not pregnancy), Spring Japan may, unless precluded by SJO’s Regulations applicable to the fare paid by the Passenger, extend such period as follows;
    (a) With respect to a Ticket of which the period of validity is one year, Spring Japan may extend such period to the date on which the Passenger becomes fit to recommence his/her travel according to a valid medical certificate; provided that in case Spring Japan is unable to provide the Passenger on such date with a seat for which the applicable fare is paid by the Passenger, to Spring Japan’s first flight after such date from the point where the Passenger recommences his/her travel on which flight a seat is available. If an unused Flight Coupon of the Ticket involves one or more Stopover points, Spring Japan may, subject to SJO’s Regulations, extend the period of validity of the Ticket for not more than 3 months from such date. Spring Japan will provide similar extension to one (1) of the members accompanying such Passenger.
    (b) With respect to a Ticket of which the period of validity is less than one year, Spring Japan may not extend the period of validity of the Ticket. The refund will be made in accordance with Article 9.3.
    (5) In the event of death of a Passenger en route, Spring Japan may amend or modify the Ticket of a person accompanying the Passenger by, among other things, extending the period of validity. In the event of death in the immediate family of a Passenger after he/she commences his/her travel, Spring Japan may, also with respect to the Tickets of the Passenger or his/her immediate family accompanying the Passenger, extend the period of validity. Any such amendment or modification shall be subject to Spring Japan's receipt of a proper death certificate and any such extension shall not exceed 45 Days from the date of death.

    4-3 Flight Coupon Sequence of Use
    (1) Spring Japan will honour Flight Coupons only in sequence from the place of departure indicated in the Ticket.
    (2) A Ticket shall not be valid and Spring Japan will not honour the Ticket if a Flight Coupon for the first international sector is not used and the Passenger commences his/her travel at any Agreed Stopping Place.

       Article 5 – FARES, TAXES, FEES AND CHARGES

     5-1 Fares
    (1) Fares shall apply only to Carriage from the airport at the place of departure to the airport at the Destination and shall not include ground transportation service within airport areas, between airports or between an airport and downtown areas.
    (2)
    (a) Applicable fares are the published fares published by Spring Japan or, if not so published, constructed in accordance with SJO's Regulations. Unless otherwise provided in Applicable Laws, the applicable fare is the fare for the flight or flights in effect on the date of commencement of the carriage covered by the first Flight Coupon of the Ticket. When the amount that has been collected is not the applicable fare, the difference shall be paid by the Passenger, or , as the case may be, refunded by Spring Japan. In accordance with Regulation of Spring Japan, should the Passenger request to change the itinerary, flight number or dates of travel, it may impact the fare to be paid.
    (b) Unless otherwise provided in these Conditions of Carriage or SJO's Regulations, fares entitle a Passenger to occupy one seat. Unless otherwise provided in SJO's Regulations or specifically approved by Spring Japan, a Passenger shall be entitled to occupy one seat on board.
    (3) Unless otherwise provided in SJO’s Regulations, fares shall apply only to a routing published in connection therewith. If there are more than one routings at the same fare, a Passenger may specify the routing prior to issuance of a Ticket. If he/she does not specify the routing, Spring Japan may determine the routing.

    5-2 Taxes and Charges
    (1) Any tax or charge imposed by a government or other public authority, or by an operator of an airport in respect to a Passenger or his/her use of any services or facilities shall be in addition to the published fares and charges and be payable by the Passenger.
    (2) At the time Passenger purchase Ticket, he/she will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the Ticket. The taxes, fees and charges imposed on air travel may change and can be imposed after the date of Ticket issuance. The Passenger will be obliged to pay it prior to departure.

    5-3 Currency
    Fares and charges may be paid in a currency to be specified by Spring Japan subject to Applicable Laws other than the currency in which the fare or charge is published. Spring Japan reserves the right to make a refund in the same manner and in the same currency being paid for the Ticket. If a payment is made in a currency other than the currency in which the fare or charge is published, such payment shall be made at the rate of exchange established in accordance with SJO’s Regulations.

       Article 6 – RESERVATIONS AND TICKETING
           6-1 Reservation Requirements
    (1) Spring Japan or its Authorized Agent will record Passenger’s flight reservation. Upon request Spring Japan will provide Passenger with written confirmation of Passenger’s reservation.
    (2) Under SJO’s Regulations, conditions applicable to certain fares may limit or prohibit change or cancellation of reservations.

    6-2 Ticketing Time Limits
    Reservations will not be valid until the fare has been paid in accordance with the procedures and time limits.
    6-3 Personal Data
             A Passenger agrees that his/her personal data will be furnished to Spring Japan by the Passenger or his/her agent, will be retained by Spring Japan or, if Spring Japan deems necessary, will be  transmitted by Spring Japan to any of its own offices, its Authorized Agents, other Carriers, the providers of travel services, government authorities or other entity or agency, for the purpose of  making a reservation for Carriage, obtaining ancillary services, facilitating immigration and entry  requirements or making available such data to government authorities or for any other purpose which Spring Japan deems necessary in order to facilitate any convenience of the travel for the Passenger.

    6-4 No Guarantee of Seat
    Spring Japan will endeavor to honour advance seating requests, however, Spring Japan cannot guarantee any particular seat. Spring Japan may, without a prior notice, change such seat due to a ship change or other reasons. Spring Japan reserves the right to assign or reassign seats at any time, even after boarding of the aircraft, for this is necessary for operational, safety or security reasons.

    6-5 Cancellation of Reservations made by Spring Japan
    (1) Spring Japan may, at its own discretion, cancel all or a part of the Passenger’s reservations if two or more seats are reserved for the same Passenger and if:
    (a) same section of routes on the same day are reserved;
    (b) same section of routes on dates in close proximity to each other are reserved;
    (c) different section of routes on the same date are reserved; or
    (d) it is reasonably considered that the Passenger can not use all of the seats reserved.
    (2) If a Passenger fails to use a seat reserved on a flight without giving a prior notice thereof to Spring Japan , Spring Japan may cancel, or request any other Carrier to cancel, his/her onward reservations thereafter. If a Passenger fails to use a seat reserved on a flight of other Carriers without giving a prior notice thereof to such Carrier, Spring Japan may, upon the Carrier’s request, cancel his/her onward reservations thereafter. A service charge may be payable upon applicable fares.
    (3) In the event that reconfirmation of reservations is required in accordance with regulations of any Carrier other than Spring Japan, Spring Japan may cancel the onward Spring Japan’s flight reservations thereafter for a Passenger when he/she fails to reconfirm a reservation of the Carrier within the time specified by the Carrier.

    6-6 Service Charge When Seat not Used
    A service charge shall, upon Spring Japan’s request and in accordance with SJO’s Regulations, be paid by a Passenger who fails to use a seat of which a reservation is made.

    6-7 Communications Charges
    A Passenger shall, unless Spring Japan agrees otherwise, bear any communication charges for telephone, fax or other communication facility (such as internet) used in connection with making or cancelling a reservation.

    6-8 Communication Failure, etc.
    In the event of delay in or failure of reservation, change and cancellation of a flight that arises from failure of communication equipment and line, computer and communications means such as disruption of telephone service, Spring Japan shall not be liable for any damage caused thereby except in the case such event is caused by the fault of Spring Japan.

       Article 7 – SCHEDULES, DELAYS AND CANCELLATIONS OF FLIGHTS
    7-1 Schedules
    (1) Spring Japan undertakes to use its best efforts to carry a Passenger and his/her Baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel; provided that times shown in a timetable or elsewhere shall be just scheduled but not guaranteed and shall form no part of the contract of Carriage. Spring Japan may change any schedule of a flight without any prior notice and shall not be responsible for any trouble in respect of connection of a Passenger and/or his/her Baggage with any other flight because of such change.
    (2) Spring Japan may, without prior notice, substitute any other Carrier or change an aircraft with respect to Carriage assumed by Spring Japan.

    7-2 Delays and Cancellations of Flights
    (1) Spring Japan may, without prior notice, cancel, terminate, divert, postpone or delay any flight or the right to, or any reservation with respect to, any further Carriage thereafter or determine if any take-off or landing should be made, without any liability except to refund, in accordance with these Conditions of Carriage and SJO’s Regulations, the fares and charges for any unused portion of the Ticket:
    (a) because of any fact beyond Spring Japan’s control (including, but not limited to, Force Majeure such as meteorological conditions, acts of God, strikes, riots, civil commotions, embargoes, wars, hostilities, disturbances or unstable international relations) whether actual, threatened or reported or because of any delay, demand, condition, circumstances or requirement directly or indirectly relating to such fact;
    (b) because of any fact not to be foreseen, anticipated or predicted;
    (c) because of any Applicable Laws; or
    (d) because of shortage of labor, fuel or facilities or labor problems of Spring Japan or others.
    (2) If a Passenger refuses, notwithstanding Spring Japan’s request, to pay all or a portion of the fares demanded by Spring Japan or the charges demanded or assessed by Spring Japan with respect to his/her Baggage, Spring Japan will cancel the Carriage, or the right to any further Carriage thereafter, of the Passenger and/or his/her Baggage, without being subject to any liability therefor except to refund, in accordance with these Conditions of Carriage and SJO’s Regulations, any unused portion of the Ticket for which the Passenger fully paid the applicable fares and charges.

       Article 8 – CHANGE
           8-1 For Voluntary Change
    Passenger who has not commenced the trip, or commenced trip already but before getting to the destination requested to change in a routing ,destination, flight or Ticket validity period ( hereinafter referred to as “Rerouting” ) whichever were indicated on the unused leg, shall be deemed as voluntary change.
    (1) For voluntary change, it shall act as follows;
    (a) Any request for change shall be made before getting to the destination as shown in the Ticket.
    (b) The fares and charges applicable after a Rerouting shall be those which, as of the date of issue, were intended to apply on the date of commencement of the Carriage; provided that a Passenger, whose Ticket is all unused, requests Rerouting on a Flight coupon for the first international sector, the fares and charges applicable after a Rerouting shall be those applicable on the date on which the change is made and reflected on the Ticket.
    (c) Any differences after taking into change shall be settled accordingly the balance paid to Carrier or the Passenger.
    (d) The date of expiration of any Ticket newly issued as a result of a change in a routing, Carrier(s) or flight shall be the same as that of the original Ticket or Miscellaneous Charges Order or Electronic Miscellaneous Document; provided that, if a Passenger, whose Ticket is all unused, requests Rerouting on unused Ticket, the date of expiration of a new Ticket shall be calculated from the date of issuing the Rerouting Ticket.
    (e) Any restrictions upon the Ticket shall be met before change application can be honoured. Under SJO’s Regulations, conditions applicable to certain fares may limit or prohibit voluntary change.
    (f) Should Passenger change the transportation without Spring Japan’s agreement, Spring Japan will assess the correct price for the actual travel. Passenger will have to pay any fare difference, if any, plus reasonable service fee. Any unused Coupons of Passenger's Ticket will be invalidated.
    (2) Change of Passenger’s Name
    (a) Should Passenger changes his/her name appeared in Ticket, it shall be deemed as voluntary refund as per Article 9.3
    (b) Spring Japan will charge the Passengers who apply for partial of changes in names, provided the typo is not due to mistake of Spring Japan or its Authorized Agent.

    8-2 For Involuntary Change
    (1) Unless otherwise provided in Article 7.2.(1), in the event that Spring Japan cancels a flight, fails to operate a flight reasonably according to the schedule, fails to stop at a Passenger's Destination or Stopover point, is unable to provide a Passenger with his/her reserved seat or causes a Passenger to miss a connecting flight of Spring Japan on which he/she holds a reservation, Spring Japan will, at the Passenger's option, follow either (a) or (b) below:
    (a) carry the Passenger on any other flight of Spring Japan on which a seat is available;
    (b) make a refund in accordance with the provisions of Article 9.2.
    (c) the options outlined in Article 8.2.(1)(a) through 8.2.(1)(b) are the sole and exclusive remedies available to the Passenger.
    (2) In the event that a Passenger misses an onward connecting flight of Spring Japan on which the Passenger holds a reservation because a Carrier carrying the Passenger fails to operate its flight according to the schedule or changes the schedule of such flight, Spring Japan shall not be liable for such missed connections.

       Article 9 – REFUNDS
    9-1
    Spring Japan will refund Ticket or any unused portion thereof, in accordance with its own applicable fare rules or Tariff, including rules as follows;
    Under SJO's Regulations, Spring Japan will limit or refuse a refund for a Ticket subject to conditions applicable to certain fares.
    (1) Unless otherwise provided in this Paragraph, Spring Japan will make a refund to the person named in a Ticket or, to the person who purchased the Ticket upon presentation to Spring Japan of satisfactory evidence to prove that he/she is entitled by these Conditions of Carriage to such refund.
    (2) If a person other than the Passenger named in a Ticket pays for the Ticket and designates a person to whom refund shall be made, Spring Japan will indicate on the Ticket that there is a restriction on a person to whom refund shall be made and make a refund only to the designated person.
    (3) Passenger requesting refund shall fill in "REFUND APPLICATION FORM" as prescribed by Spring Japan. Except in the case of lost Tickets, refunds will only be made on surrender to Spring Japan of the Passenger Coupon or Passenger receipt and surrender of all unused Flight Coupons.
    (4) Any refund made to a person presenting to Spring Japan a Passenger Coupon or Passenger Receipt and all unused Flight Coupons and claiming a refund pursuant to Article 9.1.(1) or 9.1.(2) shall be deemed a valid refund and shall discharge Spring Japan from liability to make any further refund to the true person.
    (5) Refund due to Illness
    (a) In case Passenger wishes to refund due to sickness, he/she shall show the Carrier his/her proper diagnostic certificate or medical record.
    (b) In case of refund due to illness, with respect to a Ticket of which the period of validity is one year, unless otherwise provided in the applicable fare rules, full paid fare will be refundable if it is made before flight departure or the balance of full paid fare less any used leg shall be refunded if in stopovers. With respect to a Ticket of which the period of validity is less than one year, the refund will be made in accordance with Article 9.3.
    (c) In case the companion of the sick Passenger request refund, it may be granted at same time for free. For more than one companion, refund for the other shall be made in accordance with Article 9.3.
    (6) Refund on Death of Passenger
    (a) In case of death to a Passenger before or during his/her journey, Spring Japan shall be subject to:
    (i) In the event of death of a Passenger, his/her immediate family member or their proxy may request refund, by presenting proper death certificate and the refund will be made free of charge.
    (ii) In case the person paid for the Ticket except the dead Passenger request refund, by presenting proper death certificate and the refund will be made free of charge.
    (b) In case of refund for death, full paid fare will be refundable if it is made before flight departure, or the balance of full paid fare less any used leg shall be refunded if in stopovers.
    (c) In case the companion of the dead Passenger request refund, it shall be made at the same time for free. For more than one companion, refund for the other shall be made in accordance with Article 9.3.
    (d) A Passenger requests refund by reasons of death of his/her immediate family not accompanying him/her, refund will be made in accordance with the regulations specified in Article 9.3.

    9-2 Involuntary Refunds
    (1) The term "Involuntary Refund" means any refund made when a Passenger is prevented from using the Carriage provided for in his/her Ticket resulting from Spring Japan cancels a flight, fails to operate a flight reasonably according to the schedule, fails to stop at a Passenger's Destination or Stopover point, fails to provide previously confirmed space, causes a Passenger to miss his/her connecting flight of Spring Japan on which he/she holds a reservation or refuses to carry or removes a Passenger pursuant to any of Article 12.1.(1) through 12.1.(3), Article 12.1.(8) or Article 12.2.(2), and the amount of the refund shall be:,  
    (a) if no portion of the Ticket has been used, an amount equal to the fare paid;
    (b) if a portion of the Ticket has been used, the higher of the following:
    (i) the amount equal to the one way fare (or, when round trip discount was applied, one half of the round trip fare), less the same rate of discount, if any, that was applied in computing the original one way fare, and charges applicable to the unused transportation from the point of termination to the Destination or Stopover point named on the Ticket or to the point at which transportation is to be resumed; and
    (ii) the difference between the fare paid and the fare for the Carriage completed.

    9-3 Voluntary Refunds
    (1) If a Ticket is refundable and the Passenger asks for refund based on reasons other than those set out in Article 9.2, the amount to be refunded shall be;
    (a) If no portion of the Ticket has been used, an amount equal to the fare paid, less any reasonable service charges or cancellation fees provided in SJO's Regulations;
    (b) If a portion of the Ticket has been used, the refund will be amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, less any reasonable service charges or cancellation fees.

    9-4 Refunds on Lost Ticket
    (1) For refund on lost Ticket or portion of it, satisfactory proof of fact of the loss shall be presented to Spring Japan, and subject to payment of a reasonable service fee, refund may be made on condition;
    (a) That the lost Ticket, or portion of it, has not been used, previously refunded or replaced, where the use, refund or replacement by or to a third party was resulted from the negligence of Spring Japan, or its Authorized Agent.
    (b) The person to whom the refund is made agrees to indemnify Spring Japan for any loss and damage incurred by Spring Japan in connection with the refund or such lost Ticket being used for Carriage, refund or otherwise.
    (2) If Spring Japan or its Authorized Agent lose the Ticket or a portion of the Ticket, the loss shall be its own responsibility.

    9-5 Right to Refuse Refund
    (1) Under SJO's Regulations, Spring Japan will limit or refuse a refund for a Ticket subject to conditions applicable to certain fares.
    (2) Spring Japan will refuse a refund for a Ticket in the event that a request therefor is made later than 30 Days from the expiration date of the Ticket.
    (3) Spring Japan may refuse a refund for a Ticket which a Passenger presents to Spring Japan or to government officials of a country as evidence of his/her intention to depart therefrom, unless the Passenger establishes to Spring Japan’s satisfaction that he/she has permission to remain in the country or that he/she will depart therefrom by other Carrier or other transportation service.
    (4) Spring Japan will not make a refund for a Ticket of a Passenger in the event that Carriage of the Passenger is refused or he/she is removed in accordance with Article 12.1.(4) through 12.1.(7).

    9-6 Currency
    Spring Japan reserves the right to make a refund in the same currency being paid for the Ticket.

    9-7 
    Unless otherwise provided in SJO's Regulations, Spring Japan will make a voluntary refund for a Ticket only in case Spring Japan or its Authorized Agent originally issued the Ticket.

    9-8 Refund to Credit Card or Debit Card Accounts
    Refund for Ticket paid with credit card or debit card can only be credited to the card account originally used for the purchase. The refundable amount to be paid by Spring Japan will be on the basis of the amount and the currency originally paid by the Passenger.
    Such payment shall be made at the rate of exchange established in accordance with SJO’s Regulations.

       Article 10 – GROUND TRANSPORTATION SERVICE
           Unless otherwise provided in SJO’s Regulations, Spring Japan will not arrange for, operate or provide ground transportation service within airport areas, between airports or between an airport and downtown areas. Except ground transportation service is directly operated by Spring Japan, any such service will be provided by an independent operator who is not and shall not be deemed an agent or servant of Spring Japan. Even in case a representative, officer, employee or agent of Spring Japan assists a Passenger in making arrangements for such ground transportation service, Spring Japan shall not be liable for the acts or omissions of such independent operator. In the event that Spring Japan operates for a Passenger such ground transportation service, SJO’s Regulations including, but not limited to, those stated or referred to in those regulations concerning Tickets, Baggage Checks, value of Baggage or otherwise shall be deemed applicable to such ground transportation service. No portion of fares shall be refundable even in case such ground transportation service is not used.

         Article 11 – CHECK-IN AND BOARDING
    11-1
    Check-in Deadlines may be different at each airport and Spring Japan recommend that Passenger should check out these Check-in Deadlines and comply with them. Spring Japan reserves the rights to change the Check-in Deadlines accordingly.

    11-2
    A Passenger shall arrive at Spring Japan’s check-in location and boarding gate sufficiently in advance of flight departure to permit completion of any departure procedures. If no time is designated, sufficiently in advance of the flight departure so that there will be enough time for the Passenger to have check-in and departure procedures completed by the departure time of the flight.

    11-3
    If a Passenger fails to arrive at Spring Japan's check-in counter or the boarding gate by the time indicated by Spring Japan or is unable to depart because of improper or incomplete exit, entry or other necessary documentation required for his/her departure, Spring Japan may cancel his/her reservation of a seat and will not delay the flight for the Passenger.

    11-4
    Spring Japan shall not be liable to the Passenger for any damage due to the Passenger's failure to comply with the provisions of this Article.  

    11-5
    Passengers shall observe the instructions of the Carriers' staff member and crew member with respect to boarding, deplaning and/or any other acts at airports or on board, or with respect to places of loading or unloading of the Passenger's Baggage.

       Article 12 – REFUSAL AND LIMITATION OF CARRIAGE
    12-1 Right to Refuse Carriage, Etc.
    Spring Japan may refuse Carriage of, or remove, any Passenger, and in such case his/her Baggage will be handled in the same way, if Spring Japan determines at its reasonable discretion that:
    (1) such action is necessary for a reason of flight safety;
    (2) such action is necessary in order for Spring Japan to comply with Applicable Laws of any state or country to be flown from, into or over or other states or countries concerned;
    (3) the Passenger or his/her conduct, age or mental or physical condition;
    (a) requires special assistance of Spring Japan,
    (b) may cause discomfort or makes himself/herself objectionable to other Passengers,
    (c) may cause harm to himself/herself or to other persons or an aircraft or any property;
    (d) obstructs any crew member in performing his/her duties or fails to comply with any instruction of any crew member
    (e) uses portable telephones, portable radios, electronic games or other electronic devices in aircraft cabin without Spring Japan’s permission,
    (f) smokes in aircraft cabin;
    (4) the Passenger fails to pay any applicable fares, charges or taxes or may fail to perform a credit arrangement agreed upon between Spring Japan and the Passenger (or the person paying for the Ticket);
    (5) the Ticket presented by the Passenger is:
    (a) acquired unlawfully or purchased from an entity other than the issuing Carrier or its Authorized Agent,
    (b) reported to have been lost or stolen,
    (c) a counterfeit Ticket, or
    (d) mutilated, or altered willfully by a person other than Spring Japan or its Authorized Agent, with respect to any Flight Coupon thereof ,in any of which cases Spring Japan reserves the right to retain the Ticket;
    (6) the person presenting a Ticket cannot prove that he/she is the person named in the "Passenger Name" box of the Ticket, in which case Spring Japan reserves the right to retain such Ticket; or
    (7) Passenger have failed to comply with the requirements set forth in Article 4.3.(2).
    (8)
    (a) the Passenger falls under Article 16.2.(1)(b),
    (b) the Passenger may unlawfully seek to enter a country through which he/she is in transit by means of destroying his/her documentation required for exit, entry or other purposes or other ways, or
    (c) the Passenger refuses to accept Spring Japan's request by reason of protecting an unlawful entry to a country that he/she surrenders his/her documentation required for exit, entry or other purposes to be held by a crew member in exchange of Spring Japan's receipt thereof;
    (9) the Passenger falls under Article 13.5.(3) or 13.5.(4),

    In the case of Article 12.1.(3)(c) or 12.1.(3)(d), Spring Japan may take such other measures as Spring Japan deems necessary to prevent the Passenger from continuing such conduct, failure, obstruction or act which measures shall include, but not limited to, restraint of the Passenger.

    12-2 Limitation on Carriage
    (1) Attendant travel with Passenger
    Spring Japan may request the Passenger to be accompanied if it is required for the Passenger’s safety, or if the Passenger cannot evacuate from aircraft on his/her own, or if the Passenger is unable to understand the safety instructions.
    Acceptance of Carriage of incapacitated persons, pregnant women or persons with illness shall be subject to SJO’s Regulation and may require a prior arrangement with Spring Japan.
    (2) Carriage of Children or Infant
    Children or Infant less than 12 years old shall travel with an adult companion Passenger who shall be at least 18 years old and without any physical or mental disability.
    (3) Conditional Acceptance for Carriage
    If a Passenger whose status, age or mental or physical condition may cause any hazard or risk to himself/herself is carried, Spring Japan shall not be liable for death of, or any injury, illness, wounding or disability suffered by, the Passenger or any aggravation or consequences thereof due to such status, age or mental or physical condition.
    (4) If the total weight of the Passengers boarding, and/or Baggage loaded in, an aircraft may exceed the maximum allowance weight with respect to the aircraft, Spring Japan may, in accordance with SJO’s Regulations, decide which Passengers and/or Baggage will be carried

         Article 13 – BAGGAGE
    13-1 Free Baggage Allowance
    In respect of international carriage performed by Spring Japan, the free Baggage allowance will be determined on the basis of weight concept. Except as otherwise provided in SJO’s Regulations, the free Baggage allowance for each Passenger, including Checked Baggage and Unchecked Baggage, will be limited as follows;
    (1) Free Allowance for Adults
    A Passenger is entitled to a free Baggage allowance of 25 kilograms, including Checked Baggage and Unchecked Baggage.
    (2) Free Allowance for Children/Infants
    Children are entitled to the same free Baggage allowance as adult Passengers. Infants are not entitled to a free Baggage allowance. Infants paying the children’s fare are entitled to the same free Baggage allowance as adult Passengers.
    (3) In the event that two or more Passengers travelling on the same flight check their Baggage at the same time to be carried by Spring Japan to the same place, Spring Japan may, upon those Passenger's request, provide them collectively with a free Baggage allowance equal to the aggregated individual free Baggage allowance in respect of number of pieces and weight.
    (4) For the domestic leg of international carriage, the free Baggage allowance for
    Passenger will be determined by the regulation for the appropriate international leg.
    (5) Where involuntary rerouting is made, Passenger shall be entitled to the free
    Baggage allowance applicable to the fare originally paid.
    (6) A fully collapsible stroller/pushchair, carrying basket and/or a car seat for Infants or children passenger’s own use are accepted for free and are not included in the Baggage allowance.
    Any devices of necessity for disabled passenger (collapsible wheel chairs, sticks, prosthesis, etc.) are accepted for free and are not included in the Baggage allowance.

    13-2 Excess Baggage Charge
    (1) Excess Baggage means the Baggage to be carried in excess of the free Baggage allowance, regardless for Checked and Unchecked Baggage and special charge will be assessed for such Baggage.
    (2) Baggage in excess of the free Baggage allowance set forth in Article 13.1. shall be subject to the applicable excess Baggage charge provided in SJO's Regulations.
    (3) Excess Baggage Ticket shall be provided to evidence such charge.
    (4) Unless Spring Japan otherwise agrees in advance with a Passenger, Spring Japan may carry the Passenger’s Baggage which is in excess of the applicable free Baggage allowance on any other flight or by any other transportation service.

    13-3 Items Unacceptable as Baggage
    (1) Passenger must not include in his/her Baggage, whether as Checked Baggage or Unchecked Baggage.
    (a) items which are likely to endanger the aircraft or person or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in SJO’s Regulations. The following items expressly are unacceptable as Baggage; explosives, compressed gases, corrosives, oxidizing, radioactive or magnetized materials, materials that are easily ignited, poisonous, offensive or irritating substances;
    (b) items Carriage of which is prohibited by Applicable Laws of any state or country to be flown from, into or over;
    (c) items which Spring Japan deems unsuitable for Carriage by reason of their weight, size, shape or character such as being fragile or perishable;
    (d) live animals, except those provided for in Article 13.9.; or
    (e) Firearms, swords and other similar items, except as otherwise provided in SJO’s Regulations.
    (2)Spring Japan will refuse to accept fragile or perishable items, money, jewelry, precious metals, negotiable papers, securities or other valuables, business documents, passports or other identification documents necessary for travel or samples as Checked Baggage.
    (3) If any item referred to in Article 13.3.(1) is carried, whether or not Carriage of such item as Baggage is prohibited, such Carriage shall be subject to the charges, limitations of liability and any other provision of these Conditions of Carriage applicable to Carriage of Baggage.

    13-4 Right to Refuse Carriage                                                  
    (1) Spring Japan may refuse Carriage of, and take any necessary step with respect to, items of which Carriage as Baggage is prohibited by Article 13.3 and may refuse onward Carriage of any such item upon discovery thereof.
    (2) Spring Japan may refuse to carry Baggage as Checked Baggage in case it is not properly packed in a suitcase or other suitable container to ensure safe Carriage with ordinary care in handling.

    13-5 Security Inspection
    (1) A Passenger shall submit to any security check required by government or airport officials or by Spring Japan, unless it is specifically deemed unnecessary by government or airport officials or by Spring Japan.
    (2) Spring Japan will inspect the contents of Passenger's Baggage by opening his/her Baggage and/or by using some device in the presence of the Passenger concerned or a third person, for the purpose of security (including but not limited to the prevention of unlawful acts of seizure, exercise of control or destruction of aircraft) and/or for any other reason. Notwithstanding the foregoing, Spring Japan may inspect the Passenger's Baggage in his/her or a third person's absence to see whether he/she is in possession of, or his/her Baggage contains, any prohibited item referred to in Article 13.3.(1).
    (3) Spring Japan will search Passenger's articles by touching the Passenger through his/her clothes and personal fittings including wigs or by using such instruments as a metal detector, for the purpose of security (including but not limited to the prevention of unlawful acts of seizure, exercise of control or destruction of aircraft)and /or for any other reason.
    (4) When a Passenger does not agree with Spring Japan's inspection as specified in Article 13.5.(2), Spring Japan will refuse to carry such a Passenger's Baggage.  
    (5) When a Passenger does not agree with Spring Japan's search as specified in Article 13.5.(3), Spring Japan will refuse to carry such a Passenger.
    (6) When such prohibited items as specified in Article 13.3.(1) have been found as a result of such inspection or search as specified in Article 13.5.(2) or 13.5. (3), Spring Japan may refuse to carry such Baggage, or may dispose of such Baggage. Spring Japan is not responsible for any injury caused to Passenger during or as a result of such security checks or for any loss or damage to any of Passenger’s personal property as a result of such security checks, unless it is caused by Spring Japan’s fault.

    13-6 Checked Baggage
    (1) Packing for Checked Baggage should be well locked and firmly tied up, and be capable to bear certain amount of pressure. Baggage shall be safely loaded or unloaded for normal operation conditions and meet with the following requirement:
    (a) Do not tie up two or more packages into one.
    (b) If Baggage of a Passenger has no tag of name, initials or other personal identification, the Passenger shall affix such information to the inner and outside the Baggage prior to Spring Japan’s acceptance for carriage.
    (2) Weight limit of each piece Baggage shall be 30 kilograms and the sum of the three dimensions of which shall not exceed 203 centimeters. Acceptance of any over-weighted or oversized Baggage shall be subject to prior permission of Spring Japan.
    (3) Nothing contained in these Conditions of Carriage shall entitle a Passenger to have his/her Baggage checked on a flight for which a Carrier does not accept checking of Baggage.
    (4) Unless otherwise provided in SJO’s Regulations or Applicable Laws, Spring Japan will, upon presentation by a Passenger of a valid Ticket covering Carriage on the lines of Spring Japan or on the lines of Spring Japan and one or more other Carriers, accept as Checked Baggage the Baggage which is tendered by the Passenger at the office designated, and by the time prescribed, by Spring Japan in respect of Carriage on the lines designated on the Ticket; provided that Spring Japan will not accept as Checked Baggage the Baggage tendered for Carriage:
    (a) beyond the Destination designated, or on any routing not designated, on the Ticket;
    (b) beyond a Stopover point, or beyond a point at which the Passenger transfers to a connecting flight departing from a different airport from that at which the Passenger is scheduled to arrive under the Ticket, unless otherwise provided for in SJO’s Regulations;
    (c) beyond a point of transfer of the Baggage to any other Carrier with which Spring
      Japan has no interline Baggage agreement or which has different conditions of
      Carriage of Baggage from Spring Japan’s;
    (d) for a sector in respect to which the Passenger holds no reservation;
    (e) beyond a point at which the Passenger desires to resume possession of such Baggage or any portion thereof; or
    (f) for a sector in respect to which the Passenger does not pay all applicable charges.
    (5) Upon acceptance for carriage, a Baggage Identification Tag for each piece of Checked
     Baggage shall be issued by Spring Japan to Passenger.
    (6) Spring Japan will, to the reasonable extent possible, carry Checked Baggage of a Passenger coincidently with the Passenger on the aircraft which the Passenger boards; provided that, if Spring Japan deems it difficult or impracticable, Spring Japan may carry the Checked Baggage on any other flight in which such Baggage can be loaded within the maximum weight allowance or by any other transportation service.
    (7) Declaration of Baggage the Value of which Exceeds the Limit of Liability and Excess Value Charges
    (a) A Passenger may declare a value of Baggage in excess of the liability limitation of Spring Japan pursuant to Article18.3.(2). In the event that such declaration is made, unless otherwise specified, Carriage of the Baggage to be performed by Spring Japan shall be subject to a charge at the rate of U.S.$0.50 for each U.S.$100 or any fraction thereof as excess value charges with respect to such excess value; provided that the a value of Baggage to be declared by one Passenger shall not exceed U.S.$2,500.
    (b) Unless otherwise provided in SJO's Regulations, a Passenger may pay excess value charges at the place of departure for a travel to the Destination; provided that, if a portion of the Carriage is performed by any other Carrier which apply different excess value charges from Spring Japan, Spring Japan may refuse to accept an excess value declaration with respect to such portion.

    13-7 Unchecked Baggage
    (1) Except articles specifically permitted by Spring Japan to be carried into the cabin, Baggage that a Passenger may carry into the cabin shall be, besides one piece of a Passenger’s personal belongings that the Passenger carries and retains as permitted by SJO’s Regulations, one piece of article provided in SJO’s Regulations that can be stowed in an enclosed storage compartment in the cabin or under the seat in front of the Passenger, the sum of the three dimensions of which shall not exceed 115 centimeters and each dimension shall be 56 centimeters x 36 centimeters x 23 centimeters at the maximum; provided, however, that the total weight of such articles shall not exceed 5 kilograms. A Passenger shall not carry into the cabin any Baggage that Spring Japan deems cannot be stowed in safety in the cabin.
    (2) Spring Japan will permit a Passenger to carry into the cabin articles not suitable for Carriage in a cargo compartment (such as fragile musical instruments) only if a prior due notice of such article is given to, and a prior permission to such Carriage is granted by, Spring Japan. Carriage of such Baggage shall be subject to a charge   provided in SJO's Regulations.

    13-8 Collection and Delivery of Checked Baggage
    (1) A Passenger shall claim and receive his/her Baggage as soon as reasonably possible after it becomes receivable at the Destination or Stopover point. Should the Passenger not collect it within a reasonable time, Spring Japan may charge him/her a storage fee when Spring Japan keeps such baggage at the facility of Spring Japan.
    Should his/her Checked Baggage not be claimed within Seven (7) days of the time it is made available, Spring Japan may dispose of it without further notice or any liability to him/her. In this case, a Passenger who owns such Baggage shall bear any damages and expenses incurred in connection therewith.
    (2) The bearer of the Baggage Check and the Baggage Identification Tag(s) issued to a Passenger when his/her Baggage is checked shall be exclusively entitled to accept delivery of the Baggage; provided that a Passenger who fails to present a Baggage Identification Tag(s) may accept delivery of the Baggage if he/she presents to Spring Japan the Baggage Check and if the Baggage is identified by other means. Spring Japan shall not be obligated to ascertain that the bearer of a Baggage Check and a Baggage Identification Tag(s) is truly entitled to accept delivery of the Baggage. Spring Japan shall not be liable for any damage arising out of or in connection with its failure to so ascertain.
    (3) If a person claiming Baggage is unable to receive Baggage pursuant to Article 13.8.(2), Spring Japan will deliver the Baggage to such person only if he/she establishes to Spring Japan's satisfaction that he/she is duly entitled to receive the Baggage and if such person shall, upon Spring Japan's request, provide Spring Japan with adequate security to indemnify Spring Japan from any loss and damage incurred by Spring Japan in connection with such delivery.
    (4) Spring Japan may, unless precluded by Applicable Laws and if time and other circumstances permit, deliver Checked Baggage to the bearer of a Baggage Check and a Baggage Identification Tag(s) at the place of departure or unscheduled stopping place if he/she requests such delivery. In delivering Baggage at the place of departure or unscheduled stopping place, Spring Japan will not refund any charges paid for such Baggage.
    (5) Acceptance of delivery of Baggage by the bearer of a Baggage Check and a Baggage Identification Tag(s) without his/her written complaint at the time of the delivery shall constitute prima facie evidence that the Baggage has been delivered in good condition and in accordance with the contract of Carriage.

    13-9 Animals
    (1) Subject to SJO's Regulations and with Spring Japan's prior consent, Spring Japan will accept Carriage of animals such as dogs, cats, household birds and other pets if a Passenger puts those animals into a proper container and obtains valid health and vaccination certificates, entry permits and any other documents each required by any state or country to be flown into or over.
    (2) In the event that Spring Japan accepts Carriage of an animal as Baggage of a Passenger, the animal shall, together with its container and food to be carried, not be included in the free Baggage allowance of the Passenger but shall constitute excess Baggage for which the Passenger shall pay a charge provided in SJO's Regulations.
    (3) Notwithstanding the Article 13.9.(2), an assistance or service dog accompanying a Passenger with a disability to assist such Passenger together with a container and food will, subject to SJO's Regulations, be carried free of charge in addition to the normal free Baggage allowance.
    (4) Spring Japan will accept Carriage of an animal subject to the condition that a Passenger shall observe SJO's Regulations and shall be fully responsible for such animal. Spring Japan shall not be liable for injury to, sickness or death of, such animal if and to the extent that such event resulted from the inherent nature of such animal.

    13-10 Excess Baggage Charge or Excess Value Charge on Rerouting or Cancellations Any payment or refund of excess Baggage charge or excess value charge to be made in the case of Rerouting or cancellation of Carriage shall be subject to the provisions hereunder concerning payment of additional fare or refund of fare; provided that Spring Japan shall not make refund of excess value charge in the event that a portion of the Carriage is completed.

       Article 14 – CONDUCT ABOARD AIRCRAFT
           14-1
    If, as a result of conduct by a Passenger of the sort mentioned in Article 12.1.(3)(b)
    through 12.1.(3)(f), Spring Japan decided, in the exercise of Spring Japan’s reasonable discretion, to divert the aircraft for the purpose of offloading him/her, he/she must pay the reasonable costs resulting from that diversion.

    14-2 Non-Smoking Flights
    All Spring Japan flights are non-smoking flights. Smoking or its alternative is prohibited in all areas of the aircraft.

    14-3 Seat Belts Compulsory
    While in seat on board the aircraft, a Passenger has the obligation to fasten Passenger’s seat belt during the entire flight.

       Article 15 – ARRANGEMENTS FOR ADDITIONAL SERVICES
           15-1
    Spring Japan provides no free meals and beverages during flight, while it provides various meals and beverages for Passengers to order in the cabin.

    15-2
    If Spring Japan makes arrangements for the Passenger with any third party to provide any services other than carriage by air, or if Spring Japan issues a ticket or vouchers relating to transportation or service (other than carriage by air) provided by a third party, such as ground transportation, hotel reservations or car rental, Spring Japan does so only as Passenger’s agent. These Conditions of Carriage shall not apply to the third party service provider.

       Article 16 – ADMINISTRATIVE FORMALITIES
    16-1 Compliance with Applicable Laws
    A Passenger shall comply with and observe all Applicable Laws of countries concerned such as countries to be flown from, into or over, SJO's Regulations and instructions to be given by Spring Japan. Spring Japan shall be liable neither for any aid, assistance, guidance or otherwise given by a representative, officer, employee or agent of Spring Japan to the Passenger, whether given orally, in writing or otherwise, in connection with his/her obtaining exit, entry and other necessary documents or complying with or observing such Applicable Laws nor for the Passenger's failure to obtain such documents or to comply with or observe such Applicable Laws as a result of such aid, assistance, guidance or otherwise."

    16-2 Travel Documents
    (1)
    (a) A Passenger shall present to Spring Japan all exit, entry or other necessary
      documents required by Applicable Laws of country concerned such as countries to be flown from, into or over, and shall permit Spring Japan, if Spring Japan at its reasonable discretion deems it necessary, to make and retain copies thereof; provided that, even if a Passenger presents exit, entry or other necessary documents to Spring Japan and Spring Japan carry the Passenger, Spring Japan shall not be deemed to guarantee that such documents comply with Applicable Laws.
    (b) Spring Japan reserves the right to refuse Carriage of any Passenger who does not comply in any respect with any of such Applicable Laws or whose exit, entry or other necessary documents are not complete in any respect.
    (2) Spring Japan shall not be responsible for any loss or damage incurred by a Passenger, and the Passenger shall indemnify Spring Japan for any loss or damage incurred by Spring Japan, in connection with the Passenger's failure to comply with this Article.

    16-3 Refusal of Entry                      
    A Passenger shall pay the applicable fares, charges and expenses whenever Spring Japan is required by any Applicable Laws to return the Passenger to his/her place of departure or elsewhere because the Passenger is not permitted to enter a country of transit or Destination. Spring Japan may apply to the payment of such fares, charges and expenses any fares and/or charges paid by the Passenger to Spring Japan for unused portion of the Ticket or any funds of the Passenger in the possession of Spring Japan. Spring Japan will not refund the fare collected for Carriage to the point of such refusal of entry or deportation.

    16-4 Administrative Formalities                        
    Spring Japan shall not be responsible to a Passenger in any respect for its refusal of Carriage of the Passenger if Spring Japan at its reasonable discretion determines, or any Applicable Laws require, such refusal.

    16-5 Customs Inspection  
    Whenever required, a Passenger's Baggage shall, whether checked or unchecked, be subject to any inspection to be conducted by customs or other government officials.  Spring Japan shall not be responsible in any respect to a Passenger for his/her failure to comply with this paragraph. A Passenger shall indemnify Spring Japan for any loss or damage incurred by Spring Japan in connection with the Passenger's failure to comply with this paragraph. 

    16-6 Security Inspection
    A Passenger shall submit to any security check required by government or airport officials or by Spring Japan.
    Spring Japan is not responsible for any injury caused to Passenger during or as a result of such security checks or for any loss or damage to any of Passenger’s personal property as a result of such security checks, unless it is caused by Spring Japan’s fault. 

           Article 17 – SUCCESSIVE CARRIERS
    17-1
    (1) Carriage to be performed under a Ticket or under a Ticket and any Conjunction Ticket by two or more successive Carriers shall be regarded as a single operation.
    (2) Even if Spring Japan is a Carrier issuing a Ticket or is designated as a Carrier for the first sector in a Ticket or in any Conjunction Ticket involving Carriage by successive Carriers, Spring Japan shall not be responsible for any portion operated by other Carriers, unless otherwise provided in these Conditions of Carriage.
    (3) Each Carrier’s liability to compensate for damage arising in connection with a Passenger’s travel shall be governed by such Carrier’s Conditions of Carriage.

       Article 18 – LIABILITY FOR DAMAGE
    18-1
    Except as otherwise provided by the Convention or Applicable Laws, Spring Japan's liability for death of, or wounding or other bodily injury to, a Passenger, delay in arrival of a Passenger and/or his/her Baggage, or any loss of or damage to any Baggage of a Passenger (hereinafter collectively referred to as "Damage") arising out of or in connection with Carriage or other services incidental thereto performed or provided by Spring Japan shall be as described hereinafter. If there has been contributory negligence on the part of the Passenger, Spring Japan's liability shall be subject to the applicable law relating to contributory negligence.
    (1) Spring Japan shall not be liable for any Damage in respect of Unchecked Baggage not attributable to negligence of Spring Japan. Assistance rendered to a Passenger by a representative, officer, employee or agent of Spring Japan in loading, unloading or transshipping Unchecked Baggage shall be considered as gratuitous service to the Passenger. Spring Japan will liable for the damage to Unchecked Baggage due to mistake of Spring Japan’s employee or its Authorized Agents if it is proved that such damage was caused by the mistake of Spring Japan and/or its Authorized Agents.
    (2) Spring Japan shall not be liable for any Damage directly or indirectly arising out of its compliance with any Applicable Laws, failure of a Passenger to comply with the same or any cause beyond Spring Japan’s control. Spring Japan is not liable for any damage arising from compliance of the Passengers with Applicable Laws.
    18-2 Applicable Laws 
    (1) Carriage performed by Spring Japan shall be subject to the rules and limitations relating to liability established by the Convention as applicable to the Carriage unless such Carriage is International Carriage to which the Convention does not apply.
    (2) To the extent not in conflict with the provisions of Article 18.2.(1), any Carriage and other services to be performed or provided by Spring Japan shall be subject to:  
    (a) Applicable Laws; and  
    (b) these Conditions of Carriage and SJO's Regulations, which may be inspected at
    any of Spring Japan's business offices and its offices in any airport from which it operates regular services.
    (3) The full name of a Carrier and its abbreviation shall be as set forth in the Carrier's regulations and such name may be expressed in an abbreviated form on a Ticket. For the purpose of application of the Convention, a Carrier's address shall be the airport of departure indicated in the line of the Ticket on which the abbreviation of the Carrier's name first appears and the Agreed Stopping Places (which may be altered by the Carrier in case of necessity) shall be those places as defined in Article 1.

    18-3 On the Limitation of Liability regulated in Convention
    (1) Where the Convention other than the Montreal Convention applies;
    (a) Spring Japan agrees in accordance with Article 22 (1) of the Convention that, as to all International Carriage performed by Spring Japan and as defined in the Convention:
    (i) Spring Japan shall not apply the applicable limit of liability based on Article 22 (1) of the Convention in defense of any claim arising out of death of or, wounding or other bodily injury to, a Passenger within the meaning of Article 17 of the Convention. Except as provided in (ii) below, Spring Japan will not waive any defense to such claim which is available under Article 20 (1) of the Convention or any other Applicable Laws.
    (ii) Spring Japan will not, with respect to any claim arising out of death of, or wounding or other bodily injury to, a Passenger within the meaning of Article 17 of the Convention, avail itself of any defense under Article 20 (1) of the Convention up to the sum of 113,100 SDR exclusive of the costs of the claim including attorney's fees which the court finds reasonable.
    (b) Nothing herein shall be deemed to affect the right of Spring Japan with regard to any claim brought by, on behalf of, or in respect of any person who has wilfully caused Damage which resulted in death of, or wounding or other bodily injury to, a Passenger.
    (2) In case of International Carriage except as prescribed sub-paragraph (1), the following shall apply.
    (a) In the case of Carriage subject to the Montreal Convention, Spring Japan's liability for Baggage shall be limited to 1,131 SDR for each Passenger.
    (b) Except as provided in the provisions of (a) above, Spring Japan's liability shall be limited to 17 SDR (250 French Gold Francs) per kilogram in the case of Checked Baggage and 332 SDR (5,000 French Gold Francs) for each Passenger in the case of Unchecked Baggage.
    (c) The limitation referred in (a) and (b) above does not apply if the Passenger shall have declared a higher value in advance and paid additional charges pursuant to Article 13.6.(7). In that event, Spring Japan's liability shall be limited to such higher declared value. In no case shall Spring Japan's liability exceed the actual amount of Damage suffered by the Passenger. All claims shall be subject to proof by the Passenger of the amount of Damage.
    (3) In case the Article 18.3.(2)(b) applies, in the event of delivery to a Passenger of a part but not all of his/her Checked Baggage or in the event of Damage with respect to a part but not all of such Baggage, Spring Japan's liability with respect to the undelivered or the Damage portion shall be reduced proportionately on the basis of the weight of the Baggage, notwithstanding the value of any part of the Baggage or the contents thereof.
    (4) Spring Japan may refuse to accept any article which shall not constitute Baggage under these Conditions of Carriage; provided that, if the article is delivered to and received by Spring Japan, it shall be subject to the Baggage valuation and limitation of liability set forth in these Conditions of Carriage and shall be subject to the rates and charges published by Spring Japan.

    18-4
    (1) Spring Japan will issue a Ticket or accepts Checked Baggage for Carriage performed by any other Carrier only as an agent of such Carrier. Spring Japan shall not be liable for any Damage which shall have occurred outside a sector the Carriage for which shall have been performed by Spring Japan. Spring Japan shall neither be liable for any Damage which shall have occurred to Checked Baggage outside a sector the Carriage for which shall have been performed by Spring Japan, except where the Passenger shall be entitled by the Convention to claim such Damage against Spring Japan in case Spring Japan is the first or the last Carrier under the relevant contract of Carriage.
    (2) Spring Japan shall not be liable in any event for any consequential or special damage or punitive damages arising from Carriage complying with these Conditions of Carriage and SJO's Regulations, whether or not Spring Japan had knowledge that such damage might arise.
    (3) Unless otherwise provided in these Conditions of Carriage, Spring Japan reserves any and all right of defense available under the Convention. Spring Japan also reserves a right to make a subrogation claim against a third party which shall have contributed to Damage, with respect to a portion or all of any payment made by Spring Japan in connection with the Damage.
    (4) Spring Japan shall not be liable for any Damage with respect to a Passenger's Baggage caused by the contents thereof. A Passenger whose property causes Damage to another Passenger's Baggage or the property of Spring Japan shall indemnify Spring Japan for all loss and expenses incurred by Spring Japan as a result thereof.
    (5) Spring Japan shall not be liable for any Damage to items which are included in a Passenger's Checked Baggage, if and to the extent that the damage resulted from the inherent defect, quality or vice of the item, irrespective of Spring Japan's knowledge thereof.
    (6) Any exclusion or limitation of liability of Spring Japan under these Conditions of Carriage and SJO’s Regulations shall also apply to any of Spring Japan’s representatives, officers, employees or agents performing their respective duties and to any person or entity whose aircraft is used by Spring Japan for Carriage and any of its representatives, officers, employees or agents performing their respective duties. The aggregate amount of the damages payable by Spring Japan or its representatives, officers, employees or agents shall not exceed the amount of Spring Japan’s limitation of liability under these Conditions of Carriage.

       Article 19 – TIME LIMITATIONS ON COMPLAINTS
    19-1
    No claim for damage may be made in the case of damage to Baggage, unless the person entitled to delivery complains to an office of Spring Japan forthwith after the discovery thereof and no later than 7 Days from the date of receipt; and, in the case of delay or loss, unless the complaint is made no later than 21 Days from the date on which the Baggage has been (in the case of delay) or should have been (in the case of loss) placed at his/her disposal. Every complaint must be in writing and dispatched within the time aforesaid. In case Carriage is not "International Carriage" as defined in the Convention, failure to give such notice of complaint shall not prevent a claimant's filing a suit if the claimant proves that:
    (1) it was not reasonably possible for him/her to give such notice;
    (2) such notice was not given due to fraud on the part of Spring Japan; or
    (3) Spring Japan had knowledge of the damage to the Passenger's Baggage.


  •    Article 20 – TIME LIMITATIONS ON ACTIONS
    Any right to damages against Spring Japan shall be extinguished unless an action is brought within 2 years reckoned from the date of arrival at the Destination, from the date on which the aircraft ought to have arrived, or from the date on which the Carriage stopped.


  •    Article 21 – OVERRIDING LAW
     Any provision contained or referred to in a Ticket or in these Conditions of Carriage or SJO's Regulations shall, even if it is in violation of Applicable Laws       and is invalid, remain valid to the extent not in conflict with Applicable Laws. The invalidity of any provision shall not affect any other provision.


  •    Article 22 – MODIFICATION AND WAIVER
    No representative, officer, employee or agent of Spring Japan shall have authority to alter, modify or waive any provision of the contract of Carriage or of  these Conditions of Carriage or SJO’s Regulations.
       SUPPLYMENTARY PROVISIONS
    Article 1 – DATE OF EFFECTIVENESS
    This Conditions of Carriage shall come into effect as of May 30, 2017.