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Article 1 General

In order for Spring Airlines Co., Ltd. (hereafter referred to as “Spring Airlines”) to establish and maintain the normal order of passengers and baggage during domestic, international and regional carriage, improve its transportation management, protect the legitimate interests of passengers, Spring Airlines and other stakeholders, the General Terms and Conditions for Carriage of Passengers and Baggage (hereafter referred to as “these Terms”) have been developed according to relevant laws, regulations, rules and normative documents.

Article 2 Scope of Application

2.1 These Terms apply to the domestic, international and regional carriage by air through which Spring Airlines transports passengers, baggage with aircrafts and charges fees for providing such services. For free and special fare carriage, the corresponding special fare rules shall apply; only when there is no such special fare rule or no provision for special fare, part or all of these Terms shall apply. These Terms apply mainly to domestic carriage. Where no distinction has been made, relevant rules shall apply to international carriage.

2.2 Chartered Carriage

Regarding the carriage operated in accordance with Spring Airlines’ chartering agreements, these Terms are only applicable to the circumstances where they are quoted in chartering agreements or the terms of chartering tickets.

2.3 Code Sharing Carriage

Subject to the agreements on code sharing between Spring Airlines and other carriers, these Terms only apply to the code sharing flights that actually run by Spring Airlines.

2.4 Precedence of Fare Rules

If these Terms conflict with the fare rules of Spring Airlines, the fare rules take precedence over these Terms.

Article 3 Definition of Terms

3.1 Domestic Carriage by Air or Domestic Carriage: Refers to carriage by air where the place of departure, scheduled stop and place of destination are all within the People's Republic of China according to the passenger carriage contract.

3.2 "Conventions" refer to the following applicable documents:
The Convention for the Unification of Certain Rules Relating to International Carriage by Air (hereafter referred to as "The Warsaw Convention") signed in Warsaw on October 12th, 1929.
The Protocol to Amend the Convention for the Unification of Certain Rules Relating to International Carriage by Air Signed at Warsaw on 12 October 1929 (hereafter referred to as "The Hague Protocol") signed in Hague on September 28th, 1955.
The Convention for the Unification of Certain Rules for International Carriage by Air (hereafter referred to as "The Montreal Convention") signed in Montreal on May 28th, 1999.

3.3 International Carriage by Air or International Carriage: Unless otherwise specified by the Conventions, "International Carriage by Air" refers to carriage where any of the place of departure, place of destination or scheduled stop is not within the People's Republic of China per carriage contract whether or not there’s interruption or transfer during the carriage.

3.4 Regional Carriage by Air: Refers to the air transport to and from the following special places in China, including Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan region per carriage contract. Unless otherwise agreed, rules for international carriage also apply to regional carriage.

3.5 Carrier: Refers to public air transport enterprises that use civil aircrafts to engage in the carriage of passengers and baggage.

3.6 Contracting Carrier: Refers to the carrier who signs the air transport contract with passengers by its enterprise ticket and ticket number.

3.7 Actual Carrier: Refers to the carrier that actually provides air transport and other services attached. When a bilateral agreement exists, for example, a code sharing agreement, the actual carrier may not be the contracting carrier.

3.8 Spring Airlines: Refers to Spring Airlines Company Limited (or the company), a Shanghai-based carrier that is established and operated under the laws of the People's Republic of China. Its English name is Spring Airlines Company Limited, or Spring Airlines for short. The two-letter and three-letter codes are 9C and CQH, respectively; the IATA code is 089; and the websites are www.ch.com and m.ch.com.

3.9 Spring Airlines' Air Transport Rules: Other rules on transport management of passengers and their baggage that are developed and published by Spring Airlines and valid as of the day the passenger tickets are issued, including but not limited to applicable ticket price and conditions for application.

3.10 Airlines Sales Agent (hereafter referred to as "Sales Agent"): Refers to an enterprise established in accordance with the laws of the People’s Republic of China that has signed a sales agency agreement with Spring Airlines and acts as an agent for Spring Airlines to engage in the public air transport sales business as privided in the agreement.
3.11 Ground Handling Agent: Refers to an enterprise established in accordance with the laws of the People’s Republic of China that has signed a ground handling agreement with Spring Airlines and acts as an agent for Spring Airlines to engage in the public air transport ground handling business at airports within or outside the People’s Republic of China as provided in the agreement.
3.12 Passenger: Refers to anyone Spring Airlines allows him/her to take on its plane besides the flight crew.
3.13
Group Passenger: Refers to a passenger who is a member of a group of people sharing the same route, date of flight, flight and cabin class, paying a group ticket fare and generally occupying G, G1 and G2 cabins.

3.14 Child Passenger: Refers to anyone who is at the age of 2 or more but under the age of 12 as of the day when the carriage begins.
3.15 Infant Passenger: Refers to anyone who is 14 days or older but under the age of 2 as of the day when the carriage begins.
3.16 Seat Reservation: Refers to reservation for seats, cabin classes or baggage weight and volume booked by passengers.

3.17 Booking Class: Refers to class that is determined by passenger type, ticket discount, available services, and change/refund policies, and defined using a capital letter from A-Z, or a number from 0-9 or their combination (e.g. M or P1).

3.18 Main Class: Equivalent to booking class.

3.19 Sub-class: Used to define differences within a Main Class. The passenger services and change/refund policies are the same, regardless of the Sub-class. The Sub-class is defined by the last letter in the class code (if there is only one letter, there is no Sub-class). For example, if the booking class is MA, the Sub-class is A, and the passenger services/change and refund policies for class M apply.

3.20 Flight: Refers to flight operated according to scheduled air route, date and time by aircraft.

3.21 Passenger’s Reservation Sheet: Refers to the business document that passengers need to fill out when they purchase tickets at the Spring Airlines ticket office to handle their reservation.

3.22 Valid Identity Document: Refers to the identity certificate that passengers need to present while they are purchasing their tickets and checking in per the request of government authorities. Such documents include the following types:

3.22.1 Chinese resident ID card: Resident ID card and temporary resident ID card in Chinese mainland (including temporary boarding passes).

3.22.2 Military certificates: Officer certificate, civilian cadre certificate, armed police officer certificate, armed police soldier certificate, compulsory soldier certificate, non-commissioned officer certificate, civilian personnel certificate, and employee certificate.

3.22.3 Passport documents: Passport (including travel certificate), Mainland Travel Permit for Hong Kong and Macao Residents, Mainland Travel Permit for Taiwan Residents, Exit-Entry Permit for Travelling to and from Hong Kong and Macao, Taiwan Travel Permit for Mainland Residents (only applicable for flights of Hong Kong, Macao and Taiwan), Permanent Entry and Exit Permit for Foreigners (for international flights, it needs to be used in conjunction with the passport of the holder), diplomatic personnel certificate issued by the Ministry of Foreign Affairs, seafarer certificate, and other valid boarding identity documents as stipulated by the CAAC.

3.22.4 Valid identity documents of Chinese mainland residents under 16, including birth certificates, household register, student card or identity certificate issued by the public security department where the residence is registered.

3.23 Passenger Ticket: A kind of transport document.

3.24 Electronic Ticket: Refer to the valid transport document in electronic form that is sold by a carrier or its authorized sales agents and entitles passengers the right to travel.

3.25 Air Transport E-Ticket Itinerary: Refers to the payment voucher or reimbursement voucher issued by a carrier and its authorized sales agents while passengers are booking their electronic tickets. It also serves as a reminder of passenger’s itinerary.

3.26 Connecting Flight: Refers to two or more flights listed in a single carriage contract, excluding return flights.

3.27 Return Flight: Refers to passenger tickets that take passengers from one place to another and back to the place of departure via the original route.
3.28 Regular Fare: Refers to the highest fare for economy class published by the carrier that is applicable to regular adult passenger, usually referred to as a full fare ticket. It is subject to the rules at the time when any change has been made to the price control method.

3.29 Special Fare: Refers to fare other than regular fare that comes with certain restrictions for use.

3.30 Overbooking: Refers to the circumstance where the number of seats booked for any flight is more than the number of seats actually allowed to be sold, in order to avoid spare seats.

3.31 No-show: Refers to the circumstance where passengers fail to check in by the time specified or fail to board the plane because their identity documents are not in compliance with relevant rules.

3.32 Missing Flight:  Refers to the circumstance where a passenger fails to catch the flight specified on their passenger ticket after checking in or at any scheduled stopover.

3.33 Taking Wrong Flight: Refers to the circumstance where the flight taken by a passenger is not the flight specified on their passenger ticket.

3.34 Baggage: Refers to any necessary or proper items and other personal belongings that passengers take with them to wear, use, or for comfort or convenience, including passengers' checked and unchecked baggage.

3.35 Checked Baggage: Refers to the baggage that's been issued a baggage ticket and handed over by the passenger to the carrier to tend and transport.

3.36 Unchecked Baggage: Refers to baggage and carry-on items that passengers take into the cabin and look after by themselves with the carrier’s consent, within the specified variety, quantity, weight and volume.

3.37 Baggage Ticket: Refers to the part in the passenger ticket that's related to passenger's checked baggage, which can be used as a baggage transport certificate.

3.38 Baggage Tag: Refers to the identification tag with number, airport of departure, and airport of destination indicated on it and tied to or stuck to corresponding checked baggage.

3.39 Time of Departure: Refers to the time when the aircraft door is closed after passengers board the flight..

3.40 Cut-Off Time for Check-In: Refers to the latest time that the airline company specifies when passengers should finish all of their check-in formalities and collect their boarding passes.

3.41 Scheduled Stop: Refers to the place of stop that’s listed on the passenger's route besides the place of departure and place of destination.

3.42 Stopover: Refers to the stop at a certain place during the journey purposely scheduled by the passenger under the carrier's prior consent when he or she is travelling from the place of departure to the place of destination.

3.43 Transfer: Refers to the circumstance where passengers transfer to another flight run by the same carrier or other carrier in the middle of their journey while they are travelling from the place of departure to the place of destination.

3.44 Force Majeure: Refers to unforeseeable, inevitable and uncontrollable circumstances.

3.45 Passenger Ticket Change: Refers to the reschedule of tickets, change of cabin class and other circumstances.

3.46 Voluntary Refund: Refers to a refund requested by the passenger for his or her own reasons.

3.47 Involuntary Refund: Refers to the circumstances where the passenger requests to refund due to cancellation, delay, advance of flight, change of route, change of cabin class, or the carrier's inability to run the original flight.

3.48 Voluntary Passenger Ticket Change or Voluntary Change: Refers to the change of ticket requested by the passenger for his or her own reasons.

3.49 Involuntary Passenger Ticket Change: Refers to the circumstances where the passenger requests to change the ticket due to cancellation, delay, advance of flight, change of route, change of cabin class, or the carrier's inability to run the original flight.

3.50 Change Fee: Refers to the fee charged by Spring Airlines according to the ticket rules for passengers requesting to change their original travel plan, including flight, date, etc.

3.51 Fare Difference: Refers to the difference between the original fare and the new one when a passenger requests a voluntary change from low fare to high.

3.52 Refund Fee: Refers to the fee charged by Spring Airlines according to the ticket rules for passengers requesting to cancel their original travel plan.

3.53 Carrier’s Reasons: Refers to the reasons that are attributable to the carrier, such as improper maintenance by air crew, improper flight arrangement, business or crew negligence, etc. However, unforeseeable, uncontrollable or unavoidable events are not deemed as the carrier’s reasons, including sudden aircraft malfunction due to unexpected circumstances such as bird strikes, sudden changes in flights due to military activities or government orders, and service suspension due to reasons of a third party such as embargoes, air traffic control, airports, fuel supply or information systems. Any act or omission out of act of rescue or humanitarian reasons that may harm passengers shall not be deemed as the carrier’s reasons as well. Unless otherwise stated, the carrier’s reasons mentioned herein refer to Spring Airlines’ reasons.

3.54 Non-Carrier’s Reasons: Refers to other reasons not related to the carrier, including weather, emergencies, air traffic control, security, passengers and other factors.

3.55 Code Sharing Flight: Refers to a flight in which one or more airlines have agreed to use their respective codes on the flights of another airline.

3.56 Special Drawing Rights: Refers to the special drawing rights specified by the International Monetary Fund.

3.57 Freight Rates: Refers to the fares, fees and associated carriage conditions published by the airline. If necessary, approval from the authorities shall be obtained.

3.58 "Preferential Class" and "Preferred Class" and "SpringPlus Class": Refers to Spring Airlines' ticket products.

3.59 Spring Airlines’ Direct Sales Channels: Including its direct ticket offices, customer service hotline 95524, and official online channels (official website, mobile website, mobile client APP, WeChat official account, mini-program).

3.60 Flight delay: Refers to the situation where the actual arrival and on-block time of a flight is more than 15 minutes later than the scheduled arrival time.

3.61 Flight departure delay: Refers to the situation where the actual departure and off-block time of a flight is more than 15 minutes later than the scheduled departure time.

3.62 Holding a Ticket: Refers to the circumstance where a contract of carriage by air is established in accordance with the provisions of the law or the agreement between both parties.

3.63 Conditions of Use for Passenger Ticket: Refer to the fare rules applicable to the specified seat class code or fare type.