GENERAL TERMS FOR INTERNATIONAL
GENERAL TERMS AND CONDITIONS FOR CARRIAGE OF PASSENGERS & BAGGAGE
Spring Airlines(9C) Carriage of Common Special Baggage
Spring Airlines(9C) Ticket Usage Conditions of Spring Airlines
Spring Airlines(9C) Instructions on the Carriage of Special Passengers (Domestic)
Spring Airlines(9C) Instructions on the Carriage of Special Passengers (International)
Spring Airlines(9C) Restrictions on the Carriage of Baggage
Spring Japan (IJ) CONDITIONS OF CARRIAGE (DOMESTIC PASSENGERS AND BAGGAGE)
Spring Japan (IJ) CONDITIONS OF CARRIAGE (INTERNATIONAL PASSENGERS AND BAGGAGE)
Article 1 General
In order for Spring Airlines Co., Ltd. (hereafter referred to as “Spring Airlines”) to establish and maintain the normal order of passengers and baggage during domestic, international and regional carriage, improve its transportation management, protect the legitimate interests of passengers, Spring Airlines and other stakeholders, the General Terms and Conditions for Carriage of Passengers and Baggage (hereafter referred to as “these Terms”) have been developed according to relevant laws, regulations, rules and normative documents.
Article 2 Scope of Application
2.1 These Terms apply to the domestic, international and regional carriage by air through which Spring Airlines transports passengers, baggage with aircrafts and charges fees for providing such services. For free and special fare carriage, the corresponding special fare rules shall apply; only when there is no such special fare rule or no provision for special fare, part or all of these Terms shall apply. These Terms apply mainly to domestic carriage. Where no distinction has been made, relevant rules shall apply to international carriage.
2.2 Chartered Carriage
Regarding the carriage operated in accordance with Spring Airlines’ chartering agreements, these Terms are only applicable to the circumstances where they are quoted in chartering agreements or the terms of chartering tickets.
2.3 Code Sharing Carriage
Subject to the agreements on code sharing between Spring Airlines and other carriers, these Terms only apply to the code sharing flights that actually run by Spring Airlines.
2.4 Precedence of Fare Rules
If these Terms conflict with the fare rules of Spring Airlines, the fare rules take precedence over these Terms.
Article 3 Definition of Terms
3.1 Domestic Carriage by Air or Domestic Carriage: Refers to carriage by air where the place of departure, scheduled stop and place of destination are all within the People's Republic of China according to the passenger carriage contract.
3.2 "Conventions" refer to the following applicable documents:
The Convention for the Unification of Certain Rules Relating to International Carriage by Air (hereafter referred to as "The Warsaw Convention") signed in Warsaw on October 12th, 1929.
The
Protocol to Amend the Convention for the Unification of Certain Rules
Relating to International Carriage by Air Signed at Warsaw on 12 October
1929 (hereafter referred to as "The Hague Protocol") signed in Hague on September 28th, 1955.
The Convention for the Unification of Certain Rules for International Carriage by Air (hereafter referred to as "The Montreal Convention") signed in Montreal on May 28th, 1999.
3.3 International Carriage by Air or International Carriage: Unless otherwise specified by the Conventions, "International Carriage by Air" refers to carriage where any of the place of departure, place of destination or scheduled stop is not within the People's Republic of China per carriage contract whether or not there’s interruption or transfer during the carriage.
3.4 Regional Carriage by Air: Refers to the air transport to and from the following special places in China, including Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan region per carriage contract. Unless otherwise agreed, rules for international carriage also apply to regional carriage.
3.5 Carrier: Refers to public air transport enterprises that use civil aircrafts to engage in the carriage of passengers and baggage.
3.6 Contracting Carrier: Refers to the carrier who signs the air transport contract with passengers by its enterprise ticket and ticket number.
3.7 Actual Carrier: Refers to the carrier that actually provides air transport and other services attached. When a bilateral agreement exists, for example, a code sharing agreement, the actual carrier may not be the contracting carrier.
3.8 Spring Airlines: Refers to Spring Airlines Company Limited (or the company), a Shanghai-based carrier that is established and operated under the laws of the People's Republic of China. Its English name is Spring Airlines Company Limited, or Spring Airlines for short. The two-letter and three-letter codes are 9C and CQH, respectively; the IATA code is 089; and the websites are www.ch.com and m.ch.com.
3.9 Spring Airlines' Air Transport Rules: Other rules on transport management of passengers and their baggage that are developed and published by Spring Airlines and valid as of the day the passenger tickets are issued, including but not limited to applicable ticket price and conditions for application.
3.10
Airlines Sales Agent (hereafter referred to as "Sales Agent"): Refers
to an enterprise established in accordance with the laws of the People’s
Republic of China that has signed a sales agency agreement with Spring
Airlines and acts as an agent for Spring Airlines to engage in the
public air transport sales business as privided in the agreement.
3.11 Ground Handling Agent: Refers to an enterprise established in
accordance with the laws of the People’s Republic of China that has
signed a ground handling agreement with Spring Airlines and acts as an
agent for Spring Airlines to engage in the public air transport ground
handling business at airports within or outside the People’s Republic of
China as provided in the agreement.
3.12 Passenger: Refers to anyone Spring Airlines allows him/her to take on its plane besides the flight crew.
3.13 Group Passenger:
Refers to a passenger who is a member of a group of people sharing the
same route, date of flight, flight and cabin class, paying a group
ticket fare and generally occupying G, G1 and G2 cabins.
3.14 Child Passenger: Refers to anyone who is at the age of 2 or more
but under the age of 12 as of the day when the carriage begins.
3.15 Infant Passenger: Refers to anyone who is 14 days or older but under the age of 2 as of the day when the carriage begins.
3.16 Seat Reservation: Refers to reservation for seats, cabin classes or baggage weight and volume booked by passengers.
3.17 Booking Class: Refers to class that is determined by passenger type, ticket discount, available services, and change/refund policies, and defined using a capital letter from A-Z, or a number from 0-9 or their combination (e.g. M or P1).
3.18 Main Class: Equivalent to booking class.
3.19 Sub-class: Used to define differences within a Main Class. The passenger services and change/refund policies are the same, regardless of the Sub-class. The Sub-class is defined by the last letter in the class code (if there is only one letter, there is no Sub-class). For example, if the booking class is MA, the Sub-class is A, and the passenger services/change and refund policies for class M apply.
3.20 Flight: Refers to flight operated according to scheduled air route, date and time by aircraft.
3.21 Passenger’s Reservation Sheet: Refers to the business document that passengers need to fill out when they purchase tickets at the Spring Airlines ticket office to handle their reservation.
3.22 Valid Identity Document: Refers to the identity certificate that passengers need to present while they are purchasing their tickets and checking in per the request of government authorities. Such documents include the following types:
3.22.1 Chinese resident ID card: Resident ID card and temporary resident ID card in Chinese mainland (including temporary boarding passes).
3.22.2 Military certificates: Officer certificate, civilian cadre certificate, armed police officer certificate, armed police soldier certificate, compulsory soldier certificate, non-commissioned officer certificate, civilian personnel certificate, and employee certificate.
3.22.3
Passport documents: Passport (including travel certificate), Mainland
Travel Permit for Hong Kong and Macao Residents, Mainland Travel Permit
for Taiwan Residents, Exit-Entry Permit for Travelling to
and from Hong Kong and Macao, Taiwan Travel Permit for Mainland
Residents (only applicable for flights of Hong Kong, Macao and Taiwan),
Permanent Entry and Exit Permit for Foreigners (for international
flights, it needs to be used in conjunction with the passport of the
holder), diplomatic personnel certificate issued by the Ministry of
Foreign Affairs, seafarer certificate, and other valid boarding identity
documents as stipulated by the CAAC.
3.22.4 Valid identity documents of Chinese mainland residents under 16, including birth certificates, household register, student card or identity certificate issued by the public security department where the residence is registered.
3.23 Passenger Ticket: A kind of transport document.
3.24 Electronic Ticket: Refer to the valid transport document in electronic form that is sold by a carrier or its authorized sales agents and entitles passengers the right to travel.
3.25 Air Transport E-Ticket Itinerary: Refers to the payment voucher or reimbursement voucher issued by a carrier and its authorized sales agents while passengers are booking their electronic tickets. It also serves as a reminder of passenger’s itinerary.
3.26 Connecting Flight: Refers to two or more flights listed in a single carriage contract, excluding return flights.
3.27
Return Flight: Refers to passenger tickets that take passengers from
one place to another and back to the place of departure via the original
route.
3.28 Regular Fare: Refers to the highest fare for economy
class published by the carrier that is applicable to regular adult
passenger, usually referred to as a full fare ticket. It is subject to
the rules at the time when any change has been made to the price control
method.
3.29 Special Fare: Refers to fare other than regular fare that comes with certain restrictions for use.
3.30 Overbooking: Refers to the circumstance where the number of seats booked for any flight is more than the number of seats actually allowed to be sold, in order to avoid spare seats.
3.31 No-show: Refers to the circumstance where passengers fail to check in by the time specified or fail to board the plane because their identity documents are not in compliance with relevant rules.
3.32 Missing Flight: Refers to the circumstance where a passenger fails to catch the flight specified on their passenger ticket after checking in or at any scheduled stopover.
3.33 Taking Wrong Flight: Refers to the circumstance where the flight taken by a passenger is not the flight specified on their passenger ticket.
3.34 Baggage: Refers to any necessary or proper items and other personal belongings that passengers take with them to wear, use, or for comfort or convenience, including passengers' checked and unchecked baggage.
3.35 Checked Baggage: Refers to the baggage that's been issued a baggage ticket and handed over by the passenger to the carrier to tend and transport.
3.36 Unchecked Baggage: Refers to baggage and carry-on items that passengers take into the cabin and look after by themselves with the carrier’s consent, within the specified variety, quantity, weight and volume.
3.37 Baggage Ticket: Refers to the part in the passenger ticket that's related to passenger's checked baggage, which can be used as a baggage transport certificate.
3.38 Baggage Tag: Refers to the identification tag with number, airport of departure, and airport of destination indicated on it and tied to or stuck to corresponding checked baggage.
3.39 Time of Departure: Refers to the time when the aircraft door is closed after passengers board the flight..
3.40 Cut-Off Time for Check-In: Refers to the latest time that the airline company specifies when passengers should finish all of their check-in formalities and collect their boarding passes.
3.41 Scheduled Stop: Refers to the place of stop that’s listed on the passenger's route besides the place of departure and place of destination.
3.42 Stopover: Refers to the stop at a certain place during the journey purposely scheduled by the passenger under the carrier's prior consent when he or she is travelling from the place of departure to the place of destination.
3.43 Transfer: Refers to the circumstance where passengers transfer to another flight run by the same carrier or other carrier in the middle of their journey while they are travelling from the place of departure to the place of destination.
3.44 Force Majeure: Refers to unforeseeable, inevitable and uncontrollable circumstances.
3.45 Passenger Ticket Change: Refers to the reschedule of tickets, change of cabin class and other circumstances.
3.46 Voluntary Refund: Refers to a refund requested by the passenger for his or her own reasons.
3.47 Involuntary Refund: Refers to the circumstances where the passenger requests to refund due to cancellation, delay, advance of flight, change of route, change of cabin class, or the carrier's inability to run the original flight.
3.48 Voluntary Passenger Ticket Change or Voluntary Change: Refers to the change of ticket requested by the passenger for his or her own reasons.
3.49 Involuntary Passenger Ticket Change: Refers to the circumstances where the passenger requests to change the ticket due to cancellation, delay, advance of flight, change of route, change of cabin class, or the carrier's inability to run the original flight.
3.50 Change Fee: Refers to the fee charged by Spring Airlines according to the ticket rules for passengers requesting to change their original travel plan, including flight, date, etc.
3.51 Fare Difference: Refers to the difference between the original fare and the new one when a passenger requests a voluntary change from low fare to high.
3.52 Refund Fee: Refers to the fee charged by Spring Airlines according to the ticket rules for passengers requesting to cancel their original travel plan.
3.53 Carrier’s Reasons: Refers to the reasons that are attributable to the carrier, such as improper maintenance by air crew, improper flight arrangement, business or crew negligence, etc. However, unforeseeable, uncontrollable or unavoidable events are not deemed as the carrier’s reasons, including sudden aircraft malfunction due to unexpected circumstances such as bird strikes, sudden changes in flights due to military activities or government orders, and service suspension due to reasons of a third party such as embargoes, air traffic control, airports, fuel supply or information systems. Any act or omission out of act of rescue or humanitarian reasons that may harm passengers shall not be deemed as the carrier’s reasons as well. Unless otherwise stated, the carrier’s reasons mentioned herein refer to Spring Airlines’ reasons.
3.54 Non-Carrier’s Reasons: Refers to other reasons not related to the carrier, including weather, emergencies, air traffic control, security, passengers and other factors.
3.55 Code Sharing Flight: Refers to a flight in which one or more airlines have agreed to use their respective codes on the flights of another airline.
3.56 Special Drawing Rights: Refers to the special drawing rights specified by the International Monetary Fund.
3.57 Freight Rates: Refers to the fares, fees and associated carriage conditions published by the airline. If necessary, approval from the authorities shall be obtained.
3.58 "Preferential Class" and "Preferred Class" and "SpringPlus Class": Refers to Spring Airlines' ticket products.
3.59 Spring Airlines’ Direct Sales Channels: Including its direct ticket offices, customer service hotline 95524, and official online channels (official website, mobile website, mobile client APP, WeChat official account, mini-program).
3.60 Flight delay: Refers to the situation where the actual arrival and on-block time of a flight is more than 15 minutes later than the scheduled arrival time.
3.61 Flight departure delay: Refers to the situation where the actual departure and off-block time of a flight is more than 15 minutes later than the scheduled departure time.
3.62 Holding a Ticket: Refers to the circumstance where a contract of carriage by air is established in accordance with the provisions of the law or the agreement between both parties.
3.63 Conditions of Use for Passenger Ticket: Refer to the fare rules applicable to the specified seat class code or fare type.
Spring Airlines(9C) Carriage of Common Special Baggage
I. Small animals
1. Small animals refer to domesticated dogs, cats, birds, or other pets. Wild animals and animals with strange shapes or a tendency to attack humans (e.g. snakes) do not fall within the scope of small animals.
2. Small animals are not accepted due to the incapable oxygen supply in the cargo compartment of most aircraft of Spring Airlines.
II. Service dogs
1. Service dogs refer to special dogs that have undergone special training to provide assistance for the life and work of disabled persons, including assistance dogs, hearing dogs, and guide dogs. Emotional support animals (including emotional comfort dogs) are temporarily not included in the scope of service dogs acceptable for carriage due to reasons such as certification.
2. Service dogs can only be accepted when they accompany disabled passengers during the journey. Each disabled passenger can carry no more than 1 service dog, and the total number of service dogs on each flight segment shall not exceed 4.
3. Disabled passengers traveling with service dogs shall submit an application when they book the seats, no later than 24 hours before departure, and offer the disability certificate as well as the identification and quarantine certificates of the service dogs for verification.
4. Service dogs shall be carried to the airport by disabled passengers on their own. The disability certificate as well as the identification and quarantine certificates of the service dogs are required for check-in.
5. Service dogs shall go through the screening. The staff shall remind the passengers to empty the service dogs’ poop bags beforehand.
6. Disabled passengers shall bear full responsibility for the service dogs they carry. Spring Airlines shall not be liable for any injury, illness or death of the service dogs during transportation, unless caused by the Company itself.
7. The food and utensils for service dogs brought into the cabin do not occupy the free baggage allowance.
8. Service dogs to be brought into the cabin shall be tied with a leash before boarding, and shall not occupy seats or run around freely in the cabin. Disabled persons may not be required to muzzle their service dogs when consent is obtained from passengers within the service dogs' activity area.
9. For those meeting international carriage conditions, an entry or transit permit and other documents required by the relevant country shall also be provided (specific requirements shall be subject to the detailed regulations of the relevant country).
III. Pushchairs
Infant passengers have no free baggage allowance, but one pushchair can be checked in free of charge; For child and adult passengers, if a pushchair needs to be checked in, the fee shall be calculated by weight. The part exceeding the free baggage allowance (weight) shall be charged an excess fee according to the actual excess weight.
IV. Golf equipment/ski gear/fishing gear
Golf equipment/ski gear/fishing gear shall be handled as normal checked baggage.
V. Precision instruments, electrical appliances, musical instruments, etc.
1. "Precision instruments" include high-tech instruments with automation, digitization, intelligentization, integration, and multi-dimension and dynamic measurement functions, such as precision measuring instruments, precision astronomical observation instruments, precision remote sensing instruments, precision measurement and control instruments, and precision medical instruments. Common precision instruments include various water quality analysis instruments, environmental test instruments, microscopes, pipettes, incubators, drying equipment, balances, spectrometers, chromatographic analyzers, test chambers, lab materials, experimental instruments, life science instruments, optical instruments, dehumidification and purification instruments, physical property measurement instruments, food test instruments, drug test instruments, textile instruments, petroleum instruments, medical devices, etc.
2. "Electrical appliances" generally refer to all electrically powered appliances. Professionally speaking, they mainly refer to electrical devices, equipment, and elements used to make and break circuits, and transform circuit parameters, so as to realize the control, regulation, switching, test, and protection of circuits or electrical equipment. From a general perspective, they mainly refer to some electrical equipment commonly used in households to provide convenience for life, such as televisions, air conditioners, refrigerators, washing machines, desktop computers, various small household appliances, etc.
3. "Musical instruments" refer to instruments that can produce musical sounds and be used for the re-creation of musical art. Musical instruments are divided into two categories: national instruments and western instruments, mainly including trombone, cello, violin, erhu, pipa, guzheng, suona, trombone, trumpet, French horn, clarinet, oboe, saxophone, electronic organ, piano, accordion, harp, electric guitar, etc.
4. If precision instruments, electrical appliances, musical instruments, etc. comply with Spring Airlines' regulations on carry-on baggage, passengers may bring them into the cabin and keep the items by themselves. If the weight or size exceeds the carry-on allowance, passengers may purchase an extra seat ticket for the items, bring them into the cabin as seat-occupying baggage, keep them by themselves, and assume sole responsibility for their custody. If they are carried as checked baggage, the following requirements shall be met:
a) Each item shall not exceed 50 kg and 32 kg in weight for domestic routes and international/regional routes respectively, and 40 cm x 60 cm x 100 cm in size.
b) Precision instruments, electrical appliances, musical instruments, etc. must be with the original package or the package for checked baggage required by Spring Airlines. It is suggested that passengers use cardboard boxes with fillings inside to prevent unnecessary damage caused by lateral movement during transportation.
c) The weight of precision instruments, electrical appliances, musical instruments, etc. can be included in the free baggage allowance.
VI. Folding wheelchairs/electric wheelchairs
1. Folding wheelchairs and electric wheelchairs are used as walking aids by passengers with limited mobility.
2. Electric wheelchairs must be transported as checked baggage. If the size of a folding wheelchair exceeds the regulations for non-checked baggage, or there is no storage facility or space in the cabin, the folding wheelchair shall be transported as checked baggage.
3. Electric wheelchairs are powered by batteries, and the storage batteries or lithium batteries used in them have certain risks during transportation. When an electric wheelchair is checked, it must comply with the requirements for battery-powered wheelchairs or mobility aids in Spring Airlines' dangerous goods transportation terms. Additionally, if a disabled passenger needs to check his/her electric wheelchair, he/she shall arrive at the airport 2 hours before the check-in deadline for ordinary passengers.
VII. Bicycles
Bicycles shall be transported as cargo. If a passenger insists on transporting his/her bicycle as checked baggage, the following conditions shall be met:
1. The bicycle must be properly packaged.
2. For non-folding bicycles, the handlebars shall be rotated 90 degrees and fixed, the pedals removed, and the wheels removed and firmly tied to the body. Folding bicycles shall be folded and tied firmly. The tires must be deflated.
3. The weight of bicycles can be included in the free baggage allowance.
VIII. Cremains
1. If the outer packaging of the cinerary casket and the emotions of the passenger who carries the cinerary casket don't result in other passengers' awareness and disgust, the casket is allowed to be brought into cabin for transportation upon request.
2. Spring Airlines only accepts the responsibility of normal checked baggage if cremains are carried as checked baggage.
3. Checked cremains shall be put into a sealed urn or casket which is enclosed in wooden box attached with a liner, with a piece of cloth covered at the outermost layer.
IX. Personal entertainment devices/assistance devices/electronic devices
1. Spring Airlines prohibits the carriage of any electronic equipment which may interfere with aircraft communication and navigation during flight, excluding personal entertainment devices/assistance devices/electronic devices.
2. Spring Airlines reserves the right to require passengers to check or refuse the carriage of any personal entertainment devices/assistance devices/electronic devices.
3. Passengers taking Spring Airlines flights may carry the following items by themselves:
(a) Tactile sticks, typoscopes, and glasses carried by sight impaired passengers;
(b) Mobility aids carried by disabled passengers, including crutches, artificial limbs, electric artificial limbs, etc.;
(c) Hearing aids carried by hearing and speech impaired passengers, including cochlear implants and hearing devices;
(d) Electric shavers, cardiac pacemakers (including implanted cardiac pacemakers with trace amounts of radioactive elements like polonium);
(e) Radios without FM bands;
(f) Tape recorders;
(g) Cameras;
(h) Handheld video game consoles;
Spring Airlines(9C) Ticket Usage Conditions of Spring Airlines
u Ticket Usage Conditions of Domestic Routes of Spring Airlines
I. Voluntary change and voluntary refund fee standards
These rules apply to domestic route tickets sold on or after July 15, 2024.
For the refund and change rules of SpringFlexi ticket products, please refer to the SpringFlexi Product Rules.
Voluntary change rules of SpringSaver/SpringFlexi
Cabin class (main class) | Sub-class | Time of change request | |||||
More than 7 days (inclusive) prior to flight departure | Within 7 days to more than 3 days (inclusive) prior to flight departure | Within 3 days to more than 24 hours (inclusive) prior to flight departure | Within 24 hours to more than 2 hours (inclusive) prior to flight departure | Within 2 hours prior to flight departure | After flight departure | ||
Y/W, | A,B,C…X,Y,Z | Change fee: 5% of the ticket price | Change fee: 10% of the ticket price | Change fee: 20% of the ticket price | Change fee: 30% of the ticket price | Change fee: 40% of the ticket price | Change fee: 60% of the ticket price |
N,Q,T,X,U,E | A,B,C…X,Y,Z | Change fee: 20% of the ticket price | Change fee: 30% of the ticket price | Change fee: 40% of the ticket price | Change fee: 50% of the ticket price | Change fee: 60% of the ticket price | Change fee: 90% of the ticket price |
R1~R4 | A,B,C…X,Y,Z | Change fee: 20% of the ticket price | Change fee: 50% of the ticket price | Change fee: 60% of the ticket price | Change fee: 80% of the ticket price | Change fee: 90% of the ticket price | Change fee: 90% of the ticket price |
P, P1~P5 | Change fee: 20% of the ticket price | Change fee: 50% of the ticket price | Change fee: 60% of the ticket price | Change fee: 80% of the ticket price | Change fee: 90% of the ticket price | Change fee: 90% of the ticket price | |
G,G1,G2 | Subject to the refund/change rules informed by Spring Airlines or its sales agents to the purchaser or passenger at the time of sale | ||||||
I | Implemented in accordance with Spring Airlines' product rules | ||||||
O, D,J,B | Implemented in accordance with Spring Airlines' rules |
Voluntary refund rules of SpringSaver/SpringFlexi:
Cabin class (main class) | Sub-class | Time of refund request | |||||
More than 7 days (inclusive) prior to flight departure | Within 7 days to more than 3 days (inclusive) prior to flight departure | Within 3 days to more than 24 hours (inclusive) prior to flight departure | Within 24 hours to more than 2 hours (inclusive) prior to flight departure | Within 2 hours prior to flight departure | After flight departure | ||
Y/W, | A,B,C…X,Y,Z | Refund fee: 15% of the ticket price | Refund fee: 20% of the ticket price | Refund fee: 30% of the ticket price | Refund fee: 40% of the ticket price | Refund fee: 50% of the ticket price | Refund fee: 70% of the ticket price |
N,Q,T,X,U,E | A,B,C…X,Y,Z | Refund fee: 30% of the ticket price | Refund fee: 40% of the ticket price | Refund fee: 50% of the ticket price | Refund fee: 60% of the ticket price | Refund fee: 70% of the ticket price | Refund fee: 100% of the ticket price |
R1~R4 | A,B,C…X,Y,Z | Refund fee: 50% of the ticket price | Refund fee: 70% of the ticket price | Refund fee: 80% of the ticket price | Refund fee: 90% of the ticket price | Refund fee: 100% of the ticket price | Refund fee: 100% of the ticket price |
P, P1~P5 | Refund fee: 50% of the ticket price | Refund fee: 70% of the ticket price | Refund fee: 80% of the ticket price | Refund fee: 90% of the ticket price | Refund fee: 100% of the ticket price | Refund fee: 100% of the ticket price | |
G,G1,G2 | Subject to the refund/change rules informed by Spring Airlines or its sales agents to the purchaser or passenger at the time of sale | ||||||
I | Implemented in accordance with Spring Airlines' product rules | ||||||
O, D,J,B | Implemented in accordance with Spring Airlines' rules |
Voluntary change rules of SpringPlus
Cabin class (main class) | Sub-class | Time of change request | |||||
More than 7 days (inclusive) prior to flight departure | Within 7 days to more than 3 days (inclusive) prior to flight departure | Within 3 days to more than 24 hours (inclusive) prior to flight departure | Within 24 hours to more than 2 hours (inclusive) prior to flight departure | Within 2 hours prior to flight departure | After flight departure | ||
Y/W, S,H,V,K,L,M | A,B,C…X,Y,Z | Change fee: 5% of the ticket price | Change fee: 5% of the ticket price | Change fee: 10% of the ticket price | Change fee: 20% of the ticket price | Change fee: 30% of the ticket price | Change fee: 50% of the ticket price |
N,Q,T,X,U,E | A,B,C…X,Y,Z | Change fee: 10% of the ticket price | Change fee: 20% of the ticket price | Change fee: 30% of the ticket price | Change fee: 40% of the ticket price | Change fee: 50% of the ticket price | Change fee: 90% of the ticket price |
R1~R4 | A,B,C…X,Y,Z | Change fee: 10% of the ticket price | Change fee: 40% of the ticket price | Change fee: 50% of the ticket price | Change fee: 70% of the ticket price | Change fee: 80% of the ticket price | Change fee: 90% of the ticket price |
P, P1~P5 | Change fee: 10% of the ticket price | Change fee: 40% of the ticket price | Change fee: 50% of the ticket price | Change fee: 70% of the ticket price | Change fee: 80% of the ticket price | Change fee: 90% of the ticket price | |
G,G1,G2 | Subject to the refund/change rules informed by Spring Airlines or its sales agents to the purchaser or passenger at the time of sale | ||||||
I | Implemented in accordance with Spring Airlines' product rules | ||||||
O, D,J,B | Implemented in accordance with Spring Airlines' rules |
Voluntary refund rules of SpringPlus
Cabin class (main class) | Sub-class | Time of refund request | |||||
More than 7 days (inclusive) prior to flight departure | Within 7 days to more than 3 days (inclusive) prior to flight departure | Within 3 days to more than 24 hours (inclusive) prior to flight departure | Within 24 hours to more than 2 hours (inclusive) prior to flight departure | Within 2 hours prior to flight departure | After flight departure | ||
Y/W, | A,B,C…X,Y,Z | Refund fee: 15% of the ticket price | Refund fee: 20% of the ticket price | Refund fee: 30% of the ticket price | Refund fee: 40% of the ticket price | Refund fee: 50% of the ticket price | Refund fee: 70% of the ticket price |
N,Q,T,X,U,E | A,B,C…X,Y,Z | Refund fee: 30% of the ticket price | Refund fee: 40% of the ticket price | Refund fee: 50% of the ticket price | Refund fee: 60% of the ticket price | Refund fee: 70% of the ticket price | Refund fee: 100% of the ticket price |
R1~R4 | A,B,C…X,Y,Z | Refund fee: 50% of the ticket price | Refund fee: 70% of the ticket price | Refund fee: 80% of the ticket price | Refund fee: 90% of the ticket price | Refund fee: 100% of the ticket price | Refund fee: 100% of the ticket price |
P, P1~P5 | Refund fee: 50% of the ticket price | Refund fee: 70% of the ticket price | Refund fee: 80% of the ticket price | Refund fee: 90% of the ticket price | Refund fee: 100% of the ticket price | Refund fee: 100% of the ticket price | |
G,G1,G2 | Subject to the refund/change rules informed by Spring Airlines or its sales agents to the purchaser or passenger at the time of sale | ||||||
I | Implemented in accordance with Spring Airlines' product rules | ||||||
O, D,J,B | Implemented in accordance with Spring Airlines' rules |
Notes:
1. The "flight departure time" in these rules refers to the departure time specified on the ticket. "7 days prior to flight departure" refers to 7×24 hours, i.e., 168 hours; "3 days prior to flight departure" refers to 3×24 hours, i.e., 72 hours. "More than 7 days (inclusive) prior to flight departure", "within 7 days to more than 3 days (inclusive) prior to flight departure", "within 3 days to more than 24 hours (inclusive) prior to flight departure", "within 24 hours to more than 2 hours (inclusive) prior to flight departure", and "within 2 hours prior to flight departure" are all accurate to the minute.
Example: For a flight scheduled to depart at 07:50 on September 19, 2020, "more than 7 days (inclusive) prior to flight departure" refers to before 07:50 on September 12, 2020; "within 3 days to more than 24 hours (inclusive) prior to flight departure" refers to before 07:50 on September 16, 2020; "within 3 days to more than 24 hours (inclusive) prior to flight departure" refers to before 07:50 on September 18, 2020; "within 24 hours to more than 2 hours (inclusive) prior to flight departure" refers to before 05:50 on September 19, 2020; "within 2 hours prior to flight departure" refers to before 07:50 on September 19, 2020.
2. Changes are only allowed within the same cabin class or from a lower class to a higher class. In addition to the change fee, passengers shall also pay the price difference, if any. If a passenger voluntarily requests a change of itinerary after purchasing the ticket, this shall be handled in accordance with the voluntary refund regulations.
3. Unless other restrictive conditions are specified on the ticket, these rules shall apply.
II. Refund methods
Generally, Spring Airlines will refund the ticket fare via the passenger's original payment method and in the original currency. Spring Airlines shall complete the refund procedures within 7 working days from the date of receiving the passenger's valid refund application, excluding the processing time of the financial institution.
If the passenger has printed the e-ticket itinerary receipt, he/she shall return the original receipt to Spring Airlines before a refund can be handled.
III. Refund time limit
Refund requests must be made within the ticket validity period; late requests will not be accepted by Spring Airlines.
IV. Explanation of ticket validity period
1. Partially used tickets are valid for one year from the actual date of departure; Completely unused tickets are valid for one year from the date of issuance. After a ticket is changed, its validity period is still calculated from the original date of issuance or the actual date of departure.
2. The validity period is calculated from 00:00 on the day after the start of the journey or after the date of ticket issuance to 00:00 on the day after the expiration of the validity period.
V. Special ticket discounts
1. For infants not occupying a seat who enjoy 10% of the adult fare, no fee will be charged for refund or change requests.
2. For child passengers who enjoy 50% of the adult fare, refund and change requests shall be handled based on the class Y tickets of the main cabin; For children's tickets in other cabin classes, refund and change fees shall be deducted according to adult standards.
3. For revolutionary disabled military personnel, police officers disabled in the line of duty, and disabled fire rescue personnel who enjoy 50% of the adult regular fare with the Revolutionary Disabled Military Personnel Certificate of the People's Republic of China, Police Disability Pension Certificate of the People's Republic of China, or the Disabled Personnel Certificate of the National Comprehensive Fire Rescue Team, no fee will be charged for ticket refund or change requests. Please contact 95524 for processing. For military, police, and disabled passengers who purchase tickets with other preferential fares published by Spring Airlines, refund and change shall be implemented in accordance with the regulations of the corresponding cabin classes.
u Ticket Usage Conditions of International and Regional Routes of Spring Airlines
I. Voluntary change and voluntary refund fee standards
These rules apply to international and regional route tickets sold on or after July 15, 2024.
For the refund and change rules of SpringFlexi ticket products, please refer to the SpringFlexi Product Rules.
Voluntary change rules of SpringSaver/SpringFlexi
Main class | Sub-class | More than 30 days (inclusive) prior to flight departure | Within 30 days to more than 15 days (inclusive) prior to flight departure | Within 15 days to more than 7 days (inclusive) prior to flight departure | Within 7 days to more than 24 hours (inclusive) prior to flight departure | Within 24 hours prior to flight departure | After flight departure |
Y/W | / | Change fee: 10% of the ticket price | Change fee: 20% of the ticket price | Change fee: 30% of the ticket price | Change fee: 40% of the ticket price | Change fee: 60% of the ticket price | Change fee: 70% of the ticket price |
S,H,V,K,L,M | A,B,C…X,Y,Z | Change fee: 10% of the ticket price | Change fee: 20% of the ticket price | Change fee: 30% of the ticket price | Change fee: 40% of the ticket price | Change fee: 60% of the ticket price | Change fee: 70% of the ticket price |
N,Q,T,X,U,E | A,B,C…X,Y,Z | Change fee: 30% of the ticket price | Change fee: 40% of the ticket price | Change fee: 50% of the ticket price | Change fee: 60% of the ticket price | Change fee: 70% of the ticket price | Change fee: 80% of the ticket price |
R1~R4 | A,B,C…X,Y,Z | Change fee: 50% of the ticket price | Change fee: 60% of the ticket price | Change fee: 70% of the ticket price | Change fee: 80% of the ticket price | Change fee: 100% of the ticket price | Change fee: 100% of the ticket price |
P, P1~P5 | / | Change fee: 50% of the ticket price | Change fee: 60% of the ticket price | Change fee: 70% of the ticket price | Change fee: 80% of the ticket price | Change fee: 100% of the ticket price | Change fee: 100% of the ticket price |
Voluntary refund rules of SpringSaver/SpringFlexi
Main class | Sub-class | More than 30 days (inclusive) prior to flight departure | Within 30 days to more than 15 days (inclusive) prior to flight departure | Within 15 days to more than 7 days (inclusive) prior to flight departure | Within 7 days to more than 24 hours (inclusive) prior to flight departure | Within 24 hours prior to flight departure | After flight departure |
Y/W | / | Refund fee: 20% of the ticket price | Refund fee: 30% of the ticket price | Refund fee: 40% of the ticket price | Refund fee: 50% of the ticket price | Refund fee: 90% of the ticket price | Refund fee: 100% of the ticket price |
S,H,V,K,L,M | A,B,C…X,Y,Z | Refund fee: 20% of the ticket price | Refund fee: 30% of the ticket price | Refund fee: 40% of the ticket price | Refund fee: 50% of the ticket price | Refund fee: 90% of the ticket price | Refund fee: 100% of the ticket price |
N,Q,T,X,U,E | A,B,C…X,Y,Z | Refund fee: 40% of the ticket price | Refund fee: 50% of the ticket price | Refund fee: 60% of the ticket price | Refund fee: 70% of the ticket price | Refund fee: 100% of the ticket price | Refund fee: 100% of the ticket price |
R1~R4 | A,B,C…X,Y,Z | Refund fee: 60% of the ticket price | Refund fee: 70% of the ticket price | Refund fee: 80% of the ticket price | Refund fee: 90% of the ticket price | Refund fee: 100% of the ticket price | Refund fee: 100% of the ticket price |
P, P1~P5 | / | Refund fee: 60% of the ticket price | Refund fee: 70% of the ticket price | Refund fee: 80% of the ticket price | Refund fee: 90% of the ticket price | Refund fee: 100% of the ticket price | Refund fee: 100% of the ticket price |
Voluntary change rules of SpringPlus
Main class | Sub-class | More than 30 days (inclusive) prior to flight departure | Within 30 days to more than 15 days (inclusive) prior to flight departure | Within 15 days to more than 7 days (inclusive) prior to flight departure | Within 7 days to more than 24 hours (inclusive) prior to flight departure | Within 24 hours prior to flight departure | After flight departure |
Y/W | / | Change fee: 5% of the ticket price | Change fee: 10% of the ticket price | Change fee: 20% of the ticket price | Change fee: 30% of the ticket price | Change fee: 50% of the ticket price | Change fee: 60% of the ticket price |
S,H,V,K,L,M | A,B,C…X,Y,Z | Change fee: 5% of the ticket price | Change fee: 10% of the ticket price | Change fee: 20% of the ticket price | Change fee: 30% of the ticket price | Change fee: 50% of the ticket price | Change fee: 60% of the ticket price |
N,Q,T,X,U,E | A,B,C…X,Y,Z | Change fee: 20% of the ticket price | Change fee: 30% of the ticket price | Change fee: 40% of the ticket price | Change fee: 50% of the ticket price | Change fee: 60% of the ticket price | Change fee: 70% of the ticket price |
R1~R4 | A,B,C…X,Y,Z | Change fee: 40% of the ticket price | Change fee: 50% of the ticket price | Change fee: 60% of the ticket price | Change fee: 70% of the ticket price | Change fee: 90% of the ticket price | Change fee: 90% of the ticket price |
P, P1~P5 | / | Change fee: 40% of the ticket price | Change fee: 50% of the ticket price | Change fee: 60% of the ticket price | Change fee: 70% of the ticket price | Change fee: 90% of the ticket price | Change fee: 90% of the ticket price |
Voluntary refund rules of SpringPlus
Main class | Sub-class | More than 30 days (inclusive) prior to flight departure | Within 30 days to more than 15 days (inclusive) prior to flight departure | Within 15 days to more than 7 days (inclusive) prior to flight departure | Within 7 days to more than 24 hours (inclusive) prior to flight departure | Within 24 hours prior to flight departure | After flight departure |
Y/W | / | Refund fee: 20% of the ticket price | Refund fee: 30% of the ticket price | Refund fee: 40% of the ticket price | Refund fee: 50% of the ticket price | Refund fee: 90% of the ticket price | Refund fee: 100% of the ticket price |
S,H,V,K,L,M | A,B,C…X,Y,Z | Refund fee: 20% of the ticket price | Refund fee: 30% of the ticket price | Refund fee: 40% of the ticket price | Refund fee: 50% of the ticket price | Refund fee: 90% of the ticket price | Refund fee: 100% of the ticket price |
N,Q,T,X,U,E | A,B,C…X,Y,Z | Refund fee: 40% of the ticket price | Refund fee: 50% of the ticket price | Refund fee: 60% of the ticket price | Refund fee: 70% of the ticket price | Refund fee: 100% of the ticket price | Refund fee: 100% of the ticket price |
R1~R4 | A,B,C…X,Y,Z | Refund fee: 60% of the ticket price | Refund fee: 70% of the ticket price | Refund fee: 80% of the ticket price | Refund fee: 90% of the ticket price | Refund fee: 100% of the ticket price | Refund fee: 100% of the ticket price |
P, P1~P5 | / | Refund fee: 60% of the ticket price | Refund fee: 70% of the ticket price | Refund fee: 80% of the ticket price | Refund fee: 90% of the ticket price | Refund fee: 100% of the ticket price | Refund fee: 100% of the ticket price |
Endorsement restriction: Non-endorsable
Remarks:
1. Children's cabin classes are the same as adults', and refund and change regulations for them are the same as those for adults; No service fee is charged for infants' ticket refund or change.
2. Changes are only allowed within the same cabin class or from a lower class to a higher class. In addition to the change fee, passengers shall also pay the price difference, if any. Itinerary changes are not allowed.
II. Refund methods
Generally, Spring Airlines will refund the ticket fare via the passenger's original payment method and in the original currency. Spring Airlines shall complete the refund procedures within 7 working days from the date of receiving the passenger's valid refund application, excluding the processing time of the financial institution.
If the passenger has printed the e-ticket itinerary receipt, he/she shall return the original receipt to Spring Airlines before a refund can be handled.
III. Refund time limit
Refund requests must be made within the ticket validity period; late requests will not be accepted by Spring Airlines.
IV. Explanation of ticket validity period
1. Partially used tickets are valid for one year from the actual date of departure; Completely unused tickets are valid for one year from the date of issuance. After a ticket is changed, its validity period is still calculated from the original date of issuance or the actual date of departure.
2. The validity period is calculated from 00:00 on the day after the start of the journey or after the date of ticket issuance to 00:00 on the day after the expiration of the validity period.
u SpringFlexi Product Rules
I. Product introduction
SpringFlexi is a ticket product launched by Spring Airlines with the privilege of exemption from partial refund and change fees (for voluntary refunds and changes). After purchasing this product, passengers can enjoy one free change without a service fee or one refund with a 50% reduction in the service fee before 24 hours of flight departure. The refund and change privilege is only available for ticket holders.
II. Privilege usage conditions
1. Time limit: Passengers must exercise the refund and change privilege through designated channels (such as Spring Airlines APP or WeChat Mini-Program) before 24 hours of flight departure. For late requests, Spring Airlines General Conditions of Carriage and Ticket Usage Conditions shall prevail, and the refund and change exemption privilege will no longer apply.
2. Usage channels: The refund and change privilege of this product can only be handled via self-service in the Spring Airlines APP or Mini-Program; other channels are not available.
3. Identity authentication: Only when adult passengers have completed the SpringPass member authentication and handle the refund or change of their own tickets can they be exempted from the service fee. This service cannot be delegated to another person. (Authentication path: Spring Airlines APP/Mini-Program - Service Center - SpringPass Member Application)
4. Regulations on children:
(1) Infants under 2 years old (exclusive) are not allowed to purchase the SpringFlexi product.
(2) Children aged 2 to12 (exclusive): After purchasing the SpringFlexi product, the refund and change can be handled by the adult passenger in the same order for the children.
(3) Children aged 12 and above: They need to purchase adult tickets and handle refunds and changes by themselves, and the service cannot be delegated to adults.
5. Flight restriction:
(1) Changes are only allowed for flights actually operated by Spring Airlines (flight numbers starting with 9C), and the flight after change must be on the same route (same origin and destination).
(2) If there is no same cabin class for the flight after change, the class price difference shall be handled in accordance with the principle of "pay the difference for underpayment, no refund for overpayment".
III. Privilege details
1. One free voluntary change:
(1) Before 24 hours of flight departure, a passenger can voluntarily change to other flights of Spring Airlines (9C) on the same route (same origin and destination) free of charge, without any change service fee.
(2) If the flight after change involves a cabin class price difference, the passenger still needs to pay it.
(3) For subsequent change or refund after the change, the service fee shall be charged in accordance with Spring Airlines General Conditions of Carriage and Ticket Usage Conditions.
2. One voluntary refund discount:
Before 24 hours of flight departure, when a passenger handles a voluntary refund, he/she can enjoy the discount in accordance with the refund regulations of the SpringFlexi product, and the refund service fee will be charged at 50% of the standard in Spring Airlines General Conditions of Carriage and Ticket Usage Conditions.
3. Privilege selection restriction: The change and refund privileges are mutually exclusive and cannot be enjoyed together.
IV. Additional notes
1. SpringFlexi is a ticket product with the privilege of exemption from partial refund and change fees. It is bound to the ticket, and is integral and non-separable. Once purchased, it cannot be canceled, transferred, or used separately.
2. If a passenger fails to exercise the refund and change privilege within the specified time, it will be deemed as voluntary waiver, and the refund and change rules of Spring Airlines General Conditions of Carriage and Ticket Usage Conditions shall prevail. The resulting service fee will not be compensated in any form.
3. In case of irregular flights, this product can be canceled free of charge together with the ticket, with no compensation or reimbursement in cash, extension or other forms provided.
4. If upgraded to the SpringPlus product, the original SpringFlexi privilege will automatically become invalid, and the SpringPlus privilege shall prevail.
5. Dispute settlement:
The purchaser acknowledges, understands and agrees that for any dispute related to this product which is unable to be resolved through negotiation, both parties agree to submit it to the People's Court of Changning District, Shanghai for litigation.
6. The purchaser hereby reconfirms that he/she has acknowledged, understood and agreed to all the foregoing details of the product rules. If there is any doubt, please do not purchase it. Please ensure that you confirm the terms before payment.
Please carefully read and comply with the product rules when purchasing and using the SpringFlexi product. If you have any doubt about the terms, please do not purchase it. Purchase is deemed as having read and agreed to comply with the rules.
u Criteria for Determining Involuntary Refund and Change of Tickets
I. Scope
When a flight actually operated by Spring Airlines (flight number 9C) is irregular, except for group tickets and special cabin classes (including G/G1/G2/B/O/D classes), non-group ticket passengers can refer to these criteria.
II. Criteria for determining involuntary refund/change of tickets
1. Flight cancellation
If the purchased flight is canceled for reasons attributable to Spring Airlines or not attributable to Spring Airlines, and the passenger applies for ticket change or refund, the involuntary criteria apply.
2. Flight departure advance
1) Scheduled advance: If the scheduled departure time of the purchased flight is advanced by 15 minutes (inclusive) or more compared to the original time, the involuntary criteria apply.
2) Actual advance: If the actual off block time is 15 minutes (inclusive) or more earlier than the "flight departure time" specified on the ticket, the involuntary criteria apply.
3. Flight departure delay
1) Scheduled delay: If the scheduled departure time of the purchased flight is delayed by 15 minutes (inclusive) or more compared to the original time, the involuntary criteria apply.
2) Actual delay: If the actual off block time is 15 minutes (inclusive) or more later than the "flight departure time" specified on the ticket, the involuntary criteria apply.
Formula for calculating actual departure delay: Delay time = actual off block time - scheduled departure time ≥ 15 minutes.
Note: If the flight is scheduled for delay/advance, but the actual off block time is not delayed/advanced, the actual off block time shall prevail, and the voluntary criteria apply.
III. Involuntary refund regulations
1. In accordance with the determination criteria in "II. Criteria for determining involuntary refund/change of tickets" of this business notice, involuntary refund of tickets can be handled for passengers.
2. For a passenger who has purchased round-trip or connecting tickets, if one segment is involuntarily refunded, and the passenger requests a refund for the unused segments and meets one of the following conditions, this can be handled as an involuntary refund:
1) Round-trip tickets under the same transportation contract:
Ø If one segment is canceled or cancellation protection is triggered, the unused segments can be handled as involuntary refunds.
Ø If one segment meets the criteria for flight advance or delay and the round-trip tickets are submitted together, both can be handled as involuntary refunds; If the round-trip tickets are submitted separately, the normal segment shall be handled in accordance with the voluntary criteria.
2) Connecting tickets under the same transportation contract:
Ø If one segment is canceled or cancellation protection is triggered, the unused segments can be handled as involuntary changes.
Ø If one segment is delayed or advanced, causing failure to meet the minimum connecting time, this can be handled as an involuntary refund; If the minimum connecting time is met and both segments are submitted together, both can be handled as involuntary refunds; If submitted separately, the normal segment shall be handled in accordance with the voluntary criteria.
3) Round-trip and connecting tickets not under the same transportation contract:
Ø Applicable flight date: Tickets booked after October 18, 2023.
Ø Different order matching rules: Two consecutive round-trip or connecting tickets under different order numbers, with identical passenger name, ID type and ID number.
Ø Determination of associated segments for round-trip and connecting flights under different orders: The interval between the scheduled departure times of the two segments of the round-trip ticket is within 7×24 hours, or the interval between the scheduled departure times of the two connecting segments is within 48 hours, and it is a one-way ticket for the preceding/succeeding segment adjacent to the irregular segment.
Note: The determination of associated segments for different orders only applies to one-way ticket orders. If the irregular order is already a round-trip or connecting order, or the preceding/succeeding segment of the irregular one-way order that meets the conditions is already a round-trip/connecting order, it will not be determined as the associated segment of the irregular segment.
Ø Refund rules: For tickets that meet the above rules, if one segment is canceled or cancellation protection is triggered for the flight, the unused associated segments can be handled as involuntary refunds when operated through Spring Airlines' own channels (APP, Mini-Program, Customer Service Center).
IV. Involuntary change regulations
1. In accordance with the determination criteria in "II. Criteria for determining involuntary refund/change of tickets" of this business notice, involuntary changes to tickets can be handled for passengers. (Note: Changes involves flights and dates).
2. Free changes can be made to Spring Airlines flights on the same route with available seats within 10 days (inclusive) before or after the original flight (including the same day). Only one free change is allowed. If a passenger needs to change to a flight beyond 10 days before or after the original flight, this can be handled as a voluntary change.
3. For a passenger who has purchased round-trip or connecting tickets, if one segment is involuntarily changed, and the passenger requests to change the unused segments and meets one of the following conditions, this can be handled as an involuntary change:
1) Round-trip tickets under the same transportation contract:
Ø If one segment is canceled or cancellation protection is triggered, the unused segments can be handled as involuntary changes.
Ø If one segment meets the criteria for flight advance or delay and the round-trip tickets are submitted together, both can be handled as involuntary changes; If the round-trip tickets are submitted separately, the normal segment shall be handled in accordance with the voluntary criteria.
2) Connecting tickets under the same transportation contract:
Ø If one segment is canceled or cancellation protection is triggered, the unused segments can be handled as involuntary changes.
Ø If one segment is delayed or advanced, causing failure to meet the minimum connecting time, this can be handled as an involuntary change; If the minimum connecting time is met and both segments are submitted together, both can be handled as involuntary changes; If submitted separately, the normal segment shall be handled in accordance with the voluntary criteria.
3) Round-trip and connecting tickets not under the same transportation contract:
Ø Applicable flight date: Tickets booked after October 18, 2023.
Ø Different order matching rules: Two consecutive round-trip or connecting tickets under different order numbers, with identical passenger name, ID type and ID number.
Ø Determination of associated segments for round-trip and connecting flights under different orders: The interval between the scheduled departure times of the two segments of the round-trip ticket is within 7×24 hours, or the interval between the scheduled departure times of the two connecting segments is within 48 hours, and it is a one-way ticket for the preceding/succeeding segment adjacent to the irregular segment.
Note: The determination of associated segments for different orders only applies to one-way ticket orders. If the irregular order is already a round-trip or connecting order, or the preceding/succeeding segment of the irregular one-way order that meets the conditions is already a round-trip/connecting order, it will not be determined as the associated segment of the irregular segment.
Ø Change rules: For tickets that meet the above rules, if one segment is canceled or cancellation protection is triggered for the flight, the unused associated segments can be handled as involuntary changes when operated through Spring Airlines' own channels (APP, Mini-Program, Customer Service Center).
u Ticket Purchase Error Identification and Disposal Rules
Dear passengers, in line with the principle of reasonableness and inclusiveness, Spring Airlines makes the following determination and disposal for passengers' claims of ticket purchase errors due to their own reasons.
I. Applicable scenarios of passengers' ticket purchase errors
Ticket purchase errors refer to incorrect ID information entry, duplicate purchases, and wrong itineraries.
1. ID information refers to the name, ID type, ID number, validity period, issuing country, nationality, gender, and date of birth listed on the valid travel document.
2. Duplicate purchase refers to a situation where the same passenger uses different IDs to purchase two tickets with exactly the same flight segment, flight date, and flight number.
3. Wrong itinerary refers to any of the following situations for the same passenger (with the same name and ID information):
(1) Incorrect flight number with unchanged flight segment and flight date.
(2) Reversed itinerary with unchanged flight date.
(3) Incorrect flight date with unchanged flight segment and flight number.
II. Applicable tickets
These rules apply to flights actually operated by Spring Airlines (flight number 9C). Group tickets and special cabin classes (D/O/G/G1/G2 classes) are excluded; For air-rail combined transport packages, these rules only apply to the air ticket segment, and does not apply to the ground transport segment.
III. Handling rules
(I) Handling rules for tickets with incorrect ID information
For tickets with the following incorrect ID information, the passenger can modify it by himself/herself through Spring Airlines APP or Mini-Program - Service Center - Ticket Information Modification Function before the scheduled cut-off time of the flight.
1. For the same ticket, any item of the passenger's surname, given name, and ID number can be modified free of charge only once. Among them, the ID number can be modified by up to 5 digits.
2. For the same ticket, except for the surname, given name and ID number, any three items of ID validity period, gender, nationality, issuing country, date of birth, etc. can be modified free of charge, and each item can only be modified once.
3. For tickets of infants not occupying a seat, the passenger information can be modified free of charge, and each item can only be modified once.
4. When modifying the date of birth for infant and child tickets, please note whether the modified age still meets the age requirements for infants and children [infants are from 14 days (inclusive) to 2 years old (exclusive), and premature infants must be at least 90 days old; children are from 2 (inclusive) to 12 years old (exclusive)].
5. For tickets that have been modified free of charge according to the above rules, if further modification is needed, a voluntary refund shall be handled before re-purchase.
(II) Handling rules for duplicate purchases
If the same passenger uses different IDs to book and successfully pay for two tickets with exactly the same flight segment, flight date and flight number, the passenger can contact Spring Airlines online customer service within 48 hours (inclusive) after ticket purchase and before the scheduled flight departure to apply for involuntary refund of the later-purchased ticket.
(三) Handling rules for tickets with wrong itineraries
1. Incorrect flight number with unchanged flight segment and flight date.
(1) Situation of flight number errors during ticket purchase.
(2) Flight number errors are limited to tickets with the same flight segment, same flight date, and unchanged name and ID number.
Example: The original flight required is 9C1234 (Shanghai-Shijiazhuang), but it is wrongly booked as 9C4321 (same date, same flight segment).
2. Reversed itinerary with unchanged flight date.
(1) Situation of reversed origin and destination during ticket purchase.
(2) Reversed flight segments are limited to tickets with the same passenger, reversed destination and origin on the same date, and unchanged name and ID number.
Example: The passenger originally needed the Xi'an-Changsha route on January 1, but wrongly booked the Changsha-Xi'an route on January 1.
3. Incorrect flight date with unchanged flight segment and flight number.
(1) Situation of flight date errors during ticket purchase.
(2) Flight date errors are limited to tickets with the same flight segment, same flight number, and unchanged name and ID number.
Example: The original flight required is 9C1234 (Shanghai-Shijiazhuang) on January 1, but it is wrongly booked as 9C1234 (same flight segment) on January 2.
4. In any of the above three situations, the passenger shall operate a voluntary refund within 2 hours (exclusive) after the wrong ticket is purchased and more than 24 hours (exclusive) before the scheduled flight departure, and re-purchase the correct ticket within 2 hours (exclusive) after the wrong ticket is purchased. After taking the flight with the correct order, contact Spring Airlines online customer service to apply for a refund of the voluntary refund service fee for the wrong order. Notes:
(1) The re-purchased ticket is still a Spring Airlines ticket.
(2) The wrong ticket needs to be voluntarily refunded before application. The refund of the wrong ticket can only be handled after the passenger takes the flight with the correct ticket (if the correct ticket is involuntarily refunded due to flight changes, the original wrong ticket remains eligible for review according to the wrong purchase rules).
(3) Multi-person orders need to be refunded in full and cannot apply for refund separately.
(4) After taking the flight with the correct ticket, the applicant needs to contact the Spring Airlines Customer Service Center again to apply for a refund of the original ticket refund service fee, which will be returned to the passenger's own bank account.
(5) The applicant must be the ticket booker or passenger. Each passenger has a maximum of 2 refund opportunities within 360 days (starting from the first modification).
(6) Application channel: Spring Airlines Customer Service Center.
Example: After purchasing a ticket at 8:00 on January 1, the passenger finds that he/she wrongly booked the flight after 10:00 on January 2. For the ticket that meets the above wrong itinerary rules, the passenger needs to complete the re-purchase of the correct order and the voluntary refund of the wrong order before 10:00 on the same day, and contact the Spring Airlines Customer Service Center to apply for the refund of the wrong order after he/she takes the flight with the correct order.
IV. Tickets that do not meet the above rules will be handled as voluntary refunds.
These rules come into effect from the date of publication.
May 9, 2025
Spring Airlines(9C) Instructions on the Carriage of Special Passengers (Domestic)
1. General
Special passengers, also known as passengers needing special service or special service passengers, mean the ones, during the acceptance or flight, to be provided with courteous reception or special care, or accepted for carriage only under the conditions of carriage specified by the carrier.
Special passengers include VIPs, infants, unaccompanied minors, pregnant women, aged passengers, wheelchair passengers, injured/sick passengers, disabled passengers, stretcher passengers/passengers using oxygen, sight impaired passengers, hearing and speech impaired passengers, criminal suspects, confidential secretaries/diplomatic couriers, EXST passengers, confidential passengers, passengers refused for entry and deportees, non-standard weight group passengers and other passengers restricted by transportation requirements. Considering the need to comply with operational regulations and the safety of special passengers and other passengers, Spring Airlines requires that special passengers fully explain their situations and provide relevant certificates in advance when purchasing tickets before going through the corresponding special passenger carriage procedures. If you or your entrusted ticket purchaser fails to comply with relevant regulations, Spring Airlines has the right to refuse carriage, and the responsibility shall be borne by you or your entrusted ticket purchaser.
Please note that Spring Airlines always reserves the right to authorize airport staff to judge and refuse passengers who are not suitable for air travel on site. All relevant losses caused by possible itinerary delays or interruptions shall be borne by the passengers themselves. Given that the exercise of such on-site right is a reasonable risk avoidance act to avoid potential irreparable damage to passengers, unless relevant staff causes your losses (if any, and confirmed by judicial decision) by intentional or gross negligence, in any case the damage compensation liability of Spring Airlines and its agents for exercising the refusal-of-carriage right shall be based on fault and limited to the refund of the ticket price, and Spring Airlines shall not be liable for any claims for spiritual damage compensation or indirect losses. If you do not agree to this limitation of liability, please do not purchase tickets.
In case of emergency, Spring Airlines will arrange assistants (including accompanying persons) to provide safety assistance for passengers who need help to move quickly to the exit.
The following are the carriage regulations for some special passengers. For more details, please consult the online customer service.
2. Instructions on the Carriage of Infant Passengers
An infant refers to one who is more than 14 days old but less than 2 years old. For the sake of their safety and health, Spring Airlines cannot carry infants less than 14 days old and premature infants less than 90 days old.
Passengers traveling with infants should pay attention to the following:
1. Passengers less than 2 years old on Spring Airlines flights are carried as infants and must be accompanied by adult passengers over 18 years old with full capacity for civil conduct.
2. When an adult passenger travels with an infant, he/she can purchase an infant ticket at 10% of the normal fare for the adult economy class of the same flight, but passengers with infant tickets are not entitled to a separate seat or free baggage allowance.
3. Each adult may carry no more than 2 infants. When an adult passenger carries more than 1 infant, the excess infants shall purchase child tickets and occupy separate seats. Infants have no free baggage allowance, but one pushchair can be checked in free of charge; Seat-occupying infants have no free checked baggage allowance, but an additional car seat can be carried free of charge. Applications for seat-occupying infant services shall be submitted 12 hours before the scheduled departure time of the flight.
4. According to the number of infant life jackets and infant seat belts equipped on board, the total number of infants (including seat-occupying infants with child tickets) that can be accepted on flights operated by Spring Airlines' A320/A321 models shall not exceed 10. Please be sure to order infant tickets when ordering adult tickets.
5. Spring Airlines does not provide bassinets. Infants must be held by their accompanying adults using special seat belts or seated in child restraint devices that meet the requirements and are labeled "Approved for Use on Civil Aircraft". Passengers need to carry a child restraint device (car seat) with a width not exceeding 17" (43cm) for seat-occupying infants, and ensure that the device can be properly fixed on the approved forward-facing seat, the infant can be properly fastened in the restraint device, and the infant's weight does not exceed the weight limit specified by the device. During takeoff, landing and ground movement of the aircraft, booster-type child restraint devices, vest-type child restraint devices, harness-type child restraint devices and lap held child restraint devices shall not be used.
6. The child restraint device brought and used by passengers must be able to be firmly fixed on the seat, otherwise it shall be carried as checked baggage. For infant passengers without required child restraint devices who cannot be held by an adult, Spring Airlines will not accept them for the sake of safety.
3. Instructions on the Carriage of Unaccompanied Minors
Unaccompanied minors (UMs) refer to minors between 5 and 12 years old who travel by air without being accompanied by an adult over 18 years old with capacity for civil conduct.
In order to ensure that the children entrusted to Spring Airlines can receive timely and necessary services in the air and on the ground, ticket purchasers who need UM services should pay attention to the following:
1. Unaccompanied minors need to purchase child tickets at 50% of the adult normal fare of the same flight.
2. Spring Airlines does not accept minors under 5 years old who travel alone.
3. Spring Airlines does not accept hearing and speech impaired or sight impaired minors under 12 years old who travel alone.
4. For the sake of safety, Spring Airlines limits the number of unaccompanied minors on each flight. Therefore, the UM application shall be submitted 24 hours prior to flight departure, and the unaccompanied minors can only be accepted for carriage after being agreed by Spring Airlines.
5. When booking seat for unaccompanied minors, it is necessary to fill in the "Unaccompanied Minor Application".
6. The parents or guardians of unaccompanied minors need to escort them to the boarding area and arrange personnel to meet and take care of them at the disembarking area. In order to ensure the smooth air travel of unaccompanied minors, it is recommended that the persons seeing them off remain at the airport until 30 minutes after the flight takes off.
7. After the confirmation of the UM service, if you need to change the flight or date, or cancel the service, you must contact 95524 to complete the change 24 hours prior to flight departure. If you still need this service after ticket changes, please go through the service procedures again according to the application process.
4. Instructions on the Carriage of Pregnant Passengers
Due to the high-altitude hypoxia caused by flying, Spring Airlines recommends that "expectant mothers" consult an obstetrician about whether they are fit to fly in view of their own physical conditions before planning a travel. In order to fully ensure the safety and health of you and your baby, Spring Airlines has the following regulations for pregnant women taking flights. We hope you can understand them in detail:
1. When booking seats and boarding, pregnant women must provide copies of continuous medical records indicating pregnancy, copies of maternal health manuals (large cards) stamped by hospitals, gestational age certificates signed (stamped) and sealed by doctors, B-ultrasound sheets and other examination materials, electronic examination reports on hospital APPs, and other materials issued by regular medical institutions that indicate the gestational age. Spring Airlines will judge whether to accept carriage based on them;
2. Pregnant women under 32 weeks of gestation will be treated as ordinary passengers unless they have been diagnosed as unfit to fly;
3. Pregnant women between 32 weeks and 35 weeks of gestation need to fill in the "Special Passenger Travel Application" and provide a medical clearance for flight (medical certificate or diagnosis certificate) stamped by a medical institution at or above the district/county level and signed by a doctor within 72 hours prior to flight departure. Such medical certificate or diagnosis certificate shall include the passenger's name, age, gestational week, estimated due date (EDD), and no uncomfortable symptoms such as pregnancy complications.
4. For the sake of the safety and health of passengers, Spring Airlines cannot carry pregnant women who are beyond 35 weeks of gestation, are within 4 weeks of EDD, have a close but inaccurate EDD, or gave birth no more than 7 days ago.
5. Instructions on the Carriage of Aged Passengers
1. Aged passengers refer to passengers who are 60 years old or above on the date of flight and require special care. Aircraft fly at high altitudes where the oxygen in the air is relatively lower and the air pressure is reduced. The aged may not be able to bear such loads due to their physical conditions. For the sake of your safety and health, Spring Airlines recommends that you consult a medical professional before taking a flight to ensure that your physical condition is suitable for air travel.
2. Aged passengers suffering coronary heart disease, hypertension, diabetes and other cardiovascular and cerebrovascular diseases, asthma and other diseases unfit for flying are generally not recommended for air travel. If you are aware of the above-mentioned conditions but still need to take a flight, please provide a "Diagnosis Certificate" indicating fitness to fly issued by a medical institution at or above the district/county level, otherwise Spring Airlines may refuse carriage as appropriate. Aged passengers with the above-mentioned diseases shall bear full responsibility for any consequences arising from concealing their conditions or failing to make necessary preparations (e.g., bringing medication) during the flight, and the airline may be legally relieved or even exempted from liability for compensation.
3. Aged passengers who are physically weak, unable to take care of themselves, and need a wheelchair for mobility should be regarded as sick passengers. When such passengers apply for a flight, they need to be accompanied by an adult, provide a "Diagnosis Certificate" indicating fitness to fly issued by a medical institution at or above the district/county level, and fill in the "Special Passenger Travel Application" before Spring Airlines can accept carriage; If there is no accompanying healthy adult, Spring Airlines has the right to refuse carriage, and all relevant losses caused by possible itinerary delays or interruptions shall be borne by the passengers themselves.
4. We recommend that aged passengers over 70 years old travel with a healthy adult to meet unexpected needs.
6. Instructions on the Carriage of Disabled Passengers
1. Carriage regulations
(1) For the sake of safety, the number of unaccompanied disabled passengers who need assistance during the flight (including disabled passengers using wheelchairs, disabled passengers with severe lower limb disabilities but not wearing prostheses, sight impaired passengers, disabled passengers with service dogs, and disabled passengers with severe intellectual or mental impairments who are unable to understand the instructions of the crew on board) that can be accepted on each flight segment shall not exceed 4 for A320 aircraft and 6 for A321 aircraft. When the number of disabled passengers exceeds the above limits, the number of accompanying persons shall be increased at a ratio of 1:1, but the number of disabled passengers shall not exceed 8 for A320 aircraft and 12 for A321 aircraft at most.
(2) The accompanying person shall book the same flight as the disabled passenger and buy tickets. Spring Airlines will ensure that in case of special circumstances (e.g. overbooking), at least one accompanying person will travel on the same aircraft with the disabled person who meets the conditions for flying. Accompanying persons shall be able to take care of disabled persons during the journey and assist them in evacuating in case of emergency.
(3) For disabled passengers under 12 years old who travel alone without being accompanied by a person over 18 years old with full capacity for civil conduct, the carriage regulations for unaccompanied minors shall apply (except for hearing and speech impaired or sight impaired minors). For convenience and necessary care, disabled passengers under the age of 16 are recommended to be accompanied by an adult over the age of 18 with full capacity for civil conduct when taking a flight.
(4) Eligible disabled passengers and their service dogs shall undergo screening like other passengers. Please empty the carry-on colostomy pouch before screening.
2. Barrier-free services and assistance
(1) Airport assistance
Boarding and disembarking assistance
Our staff will assist you in boarding, disembarking and transferring.
Passenger seat arrangement
We will make every effort to accommodate your seat arrangement requests. It is our responsibility to provide you with a seat that corresponds to your ticket class in advance. We will give you extra care in the following situations:
(a) Passengers traveling with accompanying persons can be arranged in adjacent seats.
(b) Passengers traveling with service dogs can be arranged in any eligible seat without affecting other passengers.
(c) Passengers with limited mobility can be arranged in any eligible seat and, upon request, can be arranged in a seat on the side convenient for their mobility.
(d) You can also choose the seat you need through our online seat selection function.
(2) In-flight special services
Movable aisle armrests
Some of our aircraft models are equipped with movable aisle armrests to facilitate easier access for passengers using cabin wheelchairs. The number and location of seats with movable aisle armrests vary depending on the aircraft model.
If the armrest of your seat is not movable, the crew will be happy to check if alternative seats are available on the aircraft.
In-cabin storage of assistive devices
You can also bring the assistive devices listed in the following table into the cabin as carry-on items:
Category | Assistive devices |
Physical disability | Crutches, prostheses, folding wheelchairs |
Hearing disability | Cochlear implants, hearing aids |
Visual disability | Tactile sticks, typoscopes, glasses |
Notes: 1. If there are storage facilities and space in the cabin, the principle of "first-come, first-served" shall apply, and the storage of assistive devices shall comply with relevant regulations of the CAAC on security and air transportation of dangerous goods; 2. If there are no storage facilities or space in the cabin, the assistive devices shall be checked in for free; 3. Disabled passengers can check in one assistive device not listed in this table for free. |
Lavatory
Our aircraft are not equipped with accessible lavatories, but all aircraft provide lavatories with single-panel doors and additional handrails. There are no special narrow wheelchairs on board. If you are able to walk, our crew can assist you in entering and exiting the lavatory, but cannot provide assistance inside it.
In-flight assistance
All our flight attendants have high service qualities to ensure your safe and comfortable journey. They can assist you in entering and exiting the lavatory, storing or retrieving your carry-on baggage, introducing the food on the tray, opening the packaging, etc.
However, flight attendants do not help passengers with dining, personal hygiene, using the lavatory, or in-seat elimination, nor can they provide medical services such as injection. If you do not have independent mobility, flight attendants cannot lift or move you. If you need such care, please travel with someone who can provide it during the flight.
3. Notes for the carriage of disabled passengers
● Sight impaired passengers
Sight impaired passengers refer to adult disabled passengers losing the sight of both eyes. They do not refer to passengers with eye diseases, who should be treated as sick passengers. The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Sight impaired passengers accompanied by adults over 18 years old with full capacity for civil conduct will be accepted for carriage by Spring Airlines as regular passengers;
(2) Sight impaired passengers between 12 and 16 years old as of the start date of the journey shall be subject to the following regulations:
(a) Sight impaired passengers between 12 and 16 years old shall be accompanied by adults over 18 years old.
(b) If a sight impaired passenger between 12 and 16 years old who originally had a confirmed seat needs to fly alone after itinerary adjustment due to reasons not attributable to him/her, he/she can be accepted for carriage as an unaccompanied sight impaired passenger.
(c) Passengers unaccompanied by adults or guide dogs (referred to as unaccompanied sight impaired passengers) refer to sight impaired passengers who can ambulate and take care of themselves, and do not need help from others when eating.
(d) Unaccompanied sight impaired passengers taking a flight shall submit the application at the latest 24 (inclusive) hours prior to flight departure.
(e) Unaccompanied sight impaired passengers taking a flight shall be escorted by their family members or guardians to the boarding area of the origin, and be met by their family members or guardians at the disembarking area of the destination.
(f) The related carrier's approval shall be obtained for connecting flight.
● Hearing and speech impaired passengers
Hearing and speech impaired passengers refer to disabled passengers with bilateral hearing impairment and/or speech impairment. Passengers with ear diseases shall be treated as sick passengers. Hearing and speech impaired passengers over 16 years old without hearing dogs will be accepted for carriage by Spring Airlines as regular passengers.
Hearing and speech impaired passengers between 12 and 16 years old as of the start date of the journey shall be subject to the following regulations:
(a) Hearing and speech impaired passengers between 12 and 16 years old shall be accompanied by adults over 18 years old.
(b) If a hearing and speech impaired passenger between 12 and 16 years old who originally had a confirmed seat needs to fly alone after itinerary adjustment due to reasons not attributable to him/her, he/she can be accepted for carriage as an unaccompanied sight impaired passenger. Unaccompanied hearing and speech impaired passengers under 16 years old taking a flight shall submit the application at the latest 24 (inclusive) hours prior to flight departure.
● Passengers with limited mobility
The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Assistive devices needed by disabled passengers during the journey (e.g. crutches, prostheses, white canes) can be carried into the cabin by them and handed over to the flight attendants for storage if there are storage facilities and space in the cabin.
(2) If there are no storage facilities or space in the cabin, assistive devices (e.g. folding wheelchairs) will be checked in for free and do not occupy the passenger's free baggage allowance.
(3) Electric wheelchairs are powered by batteries, and the storage batteries or lithium batteries used in them have certain risks during transportation. Electric wheelchairs shall be checked in, and the check-in procedures shall be completed 2 hours before the cutoff time. When an electric wheelchair is checked, it must comply with the requirements for battery-powered wheelchairs or mobility aids in Spring Airlines' dangerous goods transportation terms.
(4) Passengers who need wheelchair service should apply at the latest 12 hours prior to flight departure.
● Passengers with Intellectual or mental disabilities
The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Please prepare a "Medical Diagnosis Certificate" for fitness to fly issued by a hospital at or above the district/county level before taking the flight. The issuance date of the "Medical Diagnosis Certificate" shall not be earlier than 10 days before the flight date (excluding the departure date).
(2) For convenience and necessary care, it is recommended that passengers with Intellectual or mental disabilities be accompanied by their family members or medical staff.
● Passengers with service dogs
Service dogs refer to special dogs that provide assistance for the life and work of disabled persons, including hearing dogs and guide dogs. Mental aid dogs are temporarily not included in the scope of service dogs acceptable for carriage due to reasons such as certification. Service dogs for personal use carried by disabled passengers during the journey can be brought into the cabin for free carriage. The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Each passenger can carry no more than 1 service dog, and the total number of service dogs on each flight segment shall not exceed 4.
(2) Disabled passengers who need to carry service dogs for travel shall apply through "Spring Airlines Official Website/APP/Mini-Program - Service Center - Special Passenger Service Application" at latest 24 hours (inclusive) prior to flight departure.
(3) When purchasing tickets and taking the flight, please present the disability certificate, the service dog's identity certificate and quarantine certificate to us. Please carry the service dog to the airport at least 120 minutes before the scheduled departure time of the flight.
(4) If the domestic transportation conditions are met, the service dog's certificate documents and the "Quarantine Certificate" issued by the quarantine inspection unit shall be provided.
(5) If the international transportation conditions are met, the following certificates shall be provided:
(a) "Quarantine Certificate" and "Rabies Immunization Certificate" issued by the national animal and plant quarantine authority;
(b) Entry-exit or transit permit;
(c) Other documents required by the country of entry or transit (for specific requirements, refer to the detailed regulations of the relevant country).
(6) The food and utensils for service dogs brought into the cabin do not occupy the free baggage allowance.
(7) Service dogs to be brought into the cabin shall be tied with a leash before boarding, and shall not occupy seats or run around freely in the cabin. Disabled persons may not be required to muzzle their service dogs when consent is obtained from passengers within the service dogs' activity area.
(8) Disabled passengers shall bear full responsibility for the service dogs they carry. Spring Airlines shall not be liable for any injury, illness or death of the service dogs during transportation, unless caused by the Company itself.
7. Instructions on the Carriage of Injured and Sick Passengers
Injured and sick passengers refer to passengers who need care and/or medical assistance when boarding and disembarking, during the flight (including emergency evacuation) and in the airport ground service process due to illness or injury. We hope that the ticket booker will first fully understand the corresponding carriage regulations before purchasing tickets for injured and sick passengers.
1. In any of the following circumstances, carriage will be refused except for saving lives and with special arrangements approved by Spring Airlines. We recommend that you choose other modes of transportation to better ensure your safety and health.
(1) Patients suffering infectious diseases, such as cholera, typhoid, paratyphoid, epidemic typhus, dysentery, chickenpox, measles, smallpox, scarlet fever, diphtheria, plague, epidemic encephalitis, meningitis, open tuberculosis, acute hepatitis, yellow fever, avian influenza, SARS, and COVID-19;
(2) Psychiatric patients in a state of onset who may cause harm to other passengers or themselves, or endanger aviation safety;
(3) Patients with severe or critical heart diseases, such as severe heart failure, cyanosis symptoms, or myocardial infarction (suffering myocardial infarction within 6 weeks prior to travel);
(4) Patients with severe otitis media accompanied by eustachian tube blockage;
(5) Patients who suffered spontaneous pneumothorax in the past half year, or patients with neurological conditions who have recently undergone pneumothorax surgery (except those with a doctor's diagnosis certificate as the evidence of fitness to fly);
(6) Patients with large mediastinal tumors, giant hernias, and intestinal obstruction;
(7) Patients with increased intracranial pressure from head injuries and skull fractures;
(8) Patients with mandibular fractures recently treated with wire fixation;
(9) Patients who suffered poliomyelitis in the past 30 days, or patients with bulbar poliomyelitis;
(10) Patients with severe hemoptysis, hematemesis, vomiting, or groaning symptoms;
(11) Passengers who, due to physical or medical conditions (including neurological or mental conditions), cannot take care of themselves during travel without special assistance;
(12) Patients whose condition suddenly worsens or deteriorates during check-in or boarding;
(13) Those who have recently suffered serious trauma or undergone major surgery with wounds not yet fully healed;
(14) Other patients with diseases that make them unfit to fly.
2. Due to the complexity and diversity of diseases, if a disease is not listed in the above clauses and it is uncertain whether a passenger is suitable for air travel, the passenger shall be required to provide a medical certificate or diagnosis certificate of fitness to fly issued by a medical institution.
a. The passenger's condition and diagnosis results shall be documented by a medical institution at or above the district/county level or equivalent, signed by a doctor and stamped by the medical institution.
b. The certificate shall include the conditions necessary to prevent the spread of the disease or infectious disease, and it is valid only if issued within 96 hours prior to flight departure. For serious conditions, the certificate shall be issued within 48 hours prior to flight departure. The medical certificate required for disabled persons to indicate that they can safely complete their journey without additional medical assistance during air travel shall be issued within 10 days before the date of departure.
3. Injured and sick passengers requiring wheelchairs
(1) On Airbus A320/A321 aircraft, the limit for wheelchair passengers is 2 (including WCHS and WCHC). Passengers requiring wheelchair service should apply at the latest 12 hours prior to flight departure.
(2) Passengers who are physically fit to fly but require wheelchair due to limited mobility may apply for wheelchair service. Wheelchair service includes the following three categories:
a. WCHR (Wheelchair—R for Ramp)—passenger can ascend/descend steps and make own way to/from cabin seat but requires wheelchair for distance to/from aircraft, i.e. across ramp, finger dock or to mobile lounge as applicable.
b. WCHS (Wheelchair—S for Steps)—passenger cannot ascend/descend steps, but is able to make own way to/from cabin seat; requires wheelchair for distance to/from aircraft or mobile lounge and must be carried up/down steps.
c. WCHC (Wheelchair—C for Cabin Seat)—passenger completely immobile; requires wheelchair to/from aircraft/mobile lounge and must be carried up/down steps and to/from cabin seat.
(3) Folding wheelchairs, electric wheelchairs
a. Folding wheelchairs and electric wheelchairs brought by passengers must be checked in.
b. Folding wheelchairs and electric wheelchairs used as walking aids by passengers with limited mobility can be transported free of charge and not counted in the free baggage allowance.
c. Electric wheelchairs are powered by batteries, and the storage batteries or lithium batteries used in them have certain risks during transportation. Electric wheelchairs shall be checked in, and the check-in procedures shall be completed 2 hours before the cutoff time. When an electric wheelchair is checked, it must comply with the requirements for battery-powered wheelchairs or mobility aids in Spring Airlines' dangerous goods transportation terms.
4. Stretcher passengers/passengers using oxygen
Stretcher passengers refer to passengers who need to use a stretcher for lying low and fastening them on board. Passengers using oxygen are passengers who need to use medical oxygen as scheduled on board.
(1) Stretcher passengers
a. Only one stretcher passenger is permitted on 180-seat aircraft of Airbus A320 model. Stretcher passengers are not permitted on 186-seat aircraft of the A320 model and aircraft of the A321 model for the time being.
b. Passengers in shock/coma are not accepted for carriage, and only one stretcher passenger is permitted on the same flight.
c. Except under special circumstances, stretcher passengers are not permitted on flights with VVIPs.
d. As a general rule, connecting flight arrangements are not available for stretcher passengers.
e. Except under special circumstances, Spring Airlines only accept stretcher passengers on domestic flights originating from our bases, including Hongqiao, Pudong, Shenyang, Shijiazhuang, Shenzhen, and other domestic bases where the company's maintenance personnel have been stationed.
f. Except under special circumstances, Spring Airlines does not accept stretcher passengers who need medical oxygen on board. Under special circumstances, if stretcher passengers need to use medical oxygen devices, only the equipment provided by Spring Airlines can be used.
g. Only stretchers provided by Spring Airlines can be used on board.
h. Passengers requiring stretcher service should apply at the latest 72 hours prior to flight departure.
(2) Passengers using oxygen
Except for emergency rescue, Spring Airlines does not accept passengers who need medical oxygen on board. In case of emergency rescue, if passengers request to use medical oxygen devices, only the equipment provided by Spring Airlines can be used.
(3) Ticket purchase requirements
When purchasing tickets for stretcher passengers/passengers using oxygen, a medical certificate or diagnosis certificate of fitness to fly issued by a hospital at or above the district/county level shall be presented. The certificate shall clearly state the passenger's condition and diagnosis results, and will be valid only when signed by a doctor and stamped by the medical institution. The medical certificate for passengers using oxygen shall also specifically indicate the maximum oxygen volume and maximum oxygen flow required per hour at the pressure altitude corresponding to the cabin pressure of the aircraft during normal flight.
Spring Airlines(9C) Instructions on the Carriage of Special Passengers (International)
1. General
Due to limited safety and passenger service support capabilities, Spring Airlines temporarily cannot accept special passengers such as stretcher passengers and unaccompanied minors on international and Hong Kong, Macao and Taiwan flights. We appreciate your understanding.
Please note that Spring Airlines always reserves the right to authorize airport staff to judge and refuse passengers who are not suitable for air travel on site. All relevant losses caused by possible itinerary delays or interruptions shall be borne by the passengers themselves. Given that the exercise of such on-site right is a reasonable risk avoidance act to avoid potential irreparable damage to passengers, unless relevant staff causes your losses (if any, and confirmed by judicial decision) by intentional or gross negligence, in any case the damage compensation liability of Spring Airlines and its agents for exercising the refusal-of-carriage right shall be based on fault and limited to the refund of the ticket price, and Spring Airlines shall not be liable for any claims for spiritual damage compensation or indirect losses. If you do not agree to this limitation of liability, please do not purchase tickets.
In case of emergency, Spring Airlines will arrange assistants (including accompanying persons) to provide safety assistance for passengers who need help to move quickly to the exit.
The following special passengers who meet the regulations can take international and regional flights (Hong Kong, Macao and Taiwan flights) operated by Spring Airlines. Other special passengers who need to purchase tickets for Spring Airlines' international and regional flights must consult the online customer service before purchasing tickets.
2. Instructions on the Carriage of Infant Passengers
An infant refers to one who is more than 14 days old but less than 2 years old. For the sake of their safety and health, Spring Airlines cannot carry infants less than 14 days old and premature infants less than 90 days old.
Passengers traveling with infants should pay attention to the following:
1. Passengers less than 2 years old on Spring Airlines flights are carried as infants and must be accompanied by adult passengers over 18 years of age.
2. When an adult passenger travels with an infant not occupying a seat, the fare is charged according to the applicable fare published by Spring Airlines. We do not provide a separate seat and free baggage allowance for passengers with infant tickets.
3. Each adult may carry no more than 2 infants. When an adult passenger carries more than 1 infant, the excess infants shall purchase child tickets and occupy separate seats. Infants have no free baggage allowance, but one pushchair can be checked in free of charge; Seat-occupying infants have no free checked baggage allowance, but an additional car seat can be carried free of charge. Applications for seat-occupying infant services shall be submitted 12 hours before the scheduled departure time of the flight.
4. According to the number of infant life jackets and infant seat belts equipped on board, the total number of infants (including seat-occupying infants with child tickets) that can be accepted on flights operated by Spring Airlines' A320/A321 models shall not exceed 10. Please be sure to order infant tickets when ordering adult tickets.
5. Spring Airlines does not provide bassinets. Infants must be held by their accompanying adults using special seat belts or seated in child restraint devices that meet the requirements and are labeled "Approved for Use on Civil Aircraft". Passengers need to carry a child restraint device (car seat) with a width not exceeding 17" (43cm) for seat-occupying infants, and ensure that the device can be properly fixed on the approved forward-facing seat, the infant can be properly fastened in the restraint device, and the infant's weight does not exceed the weight limit specified by the device. During takeoff, landing and ground movement of the aircraft, booster-type child restraint devices, vest-type child restraint devices, harness-type child restraint devices and lap held child restraint devices shall not be used.
6. The child restraint device brought and used by passengers must be able to be firmly fixed on the seat, otherwise it shall be carried as checked baggage. For infant passengers without required child restraint devices who cannot be held by an adult, Spring Airlines will not accept them for the sake of safety.
3. Instructions on the Carriage of Pregnant Passengers
Due to the high-altitude hypoxia caused by flying, Spring Airlines recommends that "expectant mothers" consult an obstetrician about whether they are fit to fly in view of their own physical conditions before planning a travel. In order to fully ensure the safety and health of you and your baby, Spring Airlines has the following regulations for pregnant women taking flights. We hope you can understand them in detail:
1. When booking seats and boarding, pregnant women must provide copies of continuous medical records indicating pregnancy, copies of maternal health manuals (large cards) stamped by hospitals, gestational age certificates signed (stamped) and sealed by doctors, B-ultrasound sheets and other examination materials, electronic examination reports on hospital APPs, and other materials issued by regular medical institutions that indicate the gestational age. Spring Airlines will judge whether to accept carriage based on them;
2. Pregnant women under 32 weeks of gestation will be treated as ordinary passengers unless they have been diagnosed as unfit to fly;
3. Pregnant women between 32 weeks and 35 weeks of gestation need to fill in the "Special Passenger Travel Application" and provide a medical clearance for flight (medical certificate or diagnosis certificate) stamped by a medical institution at or above the district/county level and signed by a doctor within 72 hours prior to flight departure. Such medical certificate or diagnosis certificate shall include the passenger's name, age, gestational week, estimated due date (EDD), and no uncomfortable symptoms such as pregnancy complications.
4. For the sake of the safety and health of passengers, Spring Airlines cannot carry pregnant women who are beyond 35 weeks of gestation, are within 4 weeks of EDD, have a close but inaccurate EDD, or gave birth no more than 7 days ago.
5. Some countries or regions may have entry restrictions for pregnant women who are not local citizens. Since these regulations are subject to changes, we recommend that you confirm the specific requirements of the country (region) with the local consulate before purchasing tickets.
4. Instructions on the Carriage of Aged Passengers
1. Aged passengers refer to passengers who are 60 years old or above on the date of flight and require special care. Aircraft fly at high altitudes where the oxygen in the air is relatively lower and the air pressure is reduced. The aged may not be able to bear such loads due to their physical conditions. For the sake of your safety and health, Spring Airlines recommends that you consult a medical professional before taking a flight to ensure that your physical condition is suitable for air travel.
2. Aged passengers suffering coronary heart disease, hypertension, diabetes and other cardiovascular and cerebrovascular diseases, asthma and other diseases unfit for flying are generally not recommended for air travel. If you are aware of the above-mentioned conditions but still need to take a flight, please provide a "Diagnosis Certificate" indicating fitness to fly issued by a medical institution at or above the district/county level, otherwise Spring Airlines may refuse carriage as appropriate. Aged passengers with the above-mentioned diseases shall bear full responsibility for any consequences arising from concealing their conditions or failing to make necessary preparations (e.g., bringing medication) during the flight, and the airline may be legally relieved or even exempted from liability for compensation.
3. Aged passengers who are physically weak, unable to take care of themselves, and need a wheelchair for mobility should be regarded as sick passengers. When such passengers apply for a flight, they need to be accompanied by an adult, provide a "Diagnosis Certificate" indicating fitness to fly issued by a medical institution at or above the district/county level, and fill in the "Special Passenger Travel Application" before Spring Airlines can accept carriage; If there is no accompanying healthy adult, Spring Airlines has the right to refuse carriage, and all relevant losses caused by possible itinerary delays or interruptions shall be borne by the passengers themselves.
4. We recommend that aged passengers over 70 years old travel with a healthy adult to meet unexpected needs.
5. Instructions on the Carriage of Disabled Passengers
1. Carriage regulations
(1) For the sake of safety, the number of unaccompanied disabled passengers who need assistance during the flight (including disabled passengers using wheelchairs, disabled passengers with severe lower limb disabilities but not wearing prostheses, sight impaired passengers, disabled passengers with service dogs, and disabled passengers with severe intellectual or mental impairments who are unable to understand the instructions of the crew on board) that can be accepted on each flight segment shall not exceed 4 for A320 aircraft and 6 for A321 aircraft. When the number of disabled passengers exceeds the above limits, the number of accompanying persons shall be increased at a ratio of 1:1, but the number of disabled passengers shall not exceed 8 for A320 aircraft and 12 for A321 aircraft at most.
(2) The accompanying person shall book the same flight as the disabled passenger and buy tickets. Spring Airlines will ensure that in case of special circumstances (e.g. overbooking), at least one accompanying person will travel on the same aircraft with the disabled person who meets the conditions for flying. Accompanying persons shall be able to take care of disabled persons during the journey and assist them in evacuating in case of emergency.
(3) For convenience and necessary care, disabled passengers under the age of 16 are recommended to be accompanied by an adult over the age of 18 with full capacity for civil conduct when taking a flight.
(4) Eligible disabled passengers and their service dogs shall undergo screening like other passengers. Please empty the carry-on colostomy pouch before screening.
2. Barrier-free services and assistance
(1) Airport assistance
Boarding and disembarking assistance
Our staff will assist you in boarding, disembarking and transferring.
Passenger seat arrangement
We will make every effort to accommodate your seat arrangement requests. It is our responsibility to provide you with a seat that corresponds to your ticket class in advance. We will give you extra care in the following situations:
(a) Passengers traveling with accompanying persons can be arranged in adjacent seats.
(b) Passengers traveling with service dogs can be arranged in any eligible seat without affecting other passengers.
(c) Passengers with limited mobility can be arranged in any eligible seat and, upon request, can be arranged in a seat on the side convenient for their mobility.
(d) You can also choose the seat you need through our online seat selection function.
(2) In-flight special services
Movable aisle armrests
Some of our aircraft models are equipped with movable aisle armrests to facilitate easier access for passengers using cabin wheelchairs. The number and location of seats with movable aisle armrests vary depending on the aircraft model.
If the armrest of your seat is not movable, the crew will be happy to check if alternative seats are available on the aircraft.
In-cabin storage of assistive devices
You can also bring the assistive devices listed in the following table into the cabin as carry-on items:
Category | Assistive devices |
Physical disability | Crutches, prostheses, folding wheelchairs |
Hearing disability | Cochlear implants, hearing aids |
Visual disability | Tactile sticks, typoscopes, glasses |
Notes: 1. If there are storage facilities and space in the cabin, the principle of "first-come, first-served" shall apply, and the storage of assistive devices shall comply with relevant regulations of the CAAC on security and air transportation of dangerous goods; 2. If there are no storage facilities or space in the cabin, the assistive devices shall be checked in for free; 3. Disabled passengers can check in one assistive device not listed in this table for free. |
Lavatory
Our aircraft are not equipped with accessible lavatories, but all aircraft provide lavatories with single-panel doors and additional handrails. There are no special narrow wheelchairs on board. If you are able to walk, our crew can assist you in entering and exiting the lavatory, but cannot provide assistance inside it.
In-flight assistance
All our flight attendants have high service qualities to ensure your safe and comfortable journey. They can assist you in entering and exiting the lavatory, storing or retrieving your carry-on baggage, introducing the food on the tray, opening the packaging, etc.
However, flight attendants do not help passengers with dining, personal hygiene, using the lavatory, or in-seat elimination, nor can they provide medical services such as injection. If you do not have independent mobility, flight attendants cannot lift or move you. If you need such care, please travel with someone who can provide it during the flight.
3. Notes for the carriage of disabled passengers
● Sight impaired passengers
Sight impaired passengers refer to adult disabled passengers losing the sight of both eyes. They do not refer to passengers with eye diseases, who should be treated as sick passengers. The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Sight impaired passengers accompanied by adults over 18 years old with full capacity for civil conduct will be accepted for carriage by Spring Airlines as regular passengers;
(2) Sight impaired passengers between 12 and 16 years old as of the start date of the journey shall be subject to the following regulations:
(a) Sight impaired passengers between 12 and 16 years old shall be accompanied by adults over 18 years old.
(b) If a sight impaired passenger between 12 and 16 years old who originally had a confirmed seat needs to fly alone after itinerary adjustment due to reasons not attributable to him/her, he/she can be accepted for carriage as an unaccompanied sight impaired passenger.
(c) Passengers unaccompanied by adults or guide dogs (referred to as unaccompanied sight impaired passengers) refer to sight impaired passengers who can ambulate and take care of themselves, and do not need help from others when eating.
(d) Unaccompanied sight impaired passengers taking a flight shall submit the application at the latest 24 (inclusive) hours prior to flight departure.
(e) Unaccompanied sight impaired passengers taking a flight shall be escorted by their family members or guardians to the boarding area of the origin, and be met by their family members or guardians at the disembarking area of the destination.
(f) The related carrier's approval shall be obtained for connecting flight.
● Hearing and speech impaired passengers
Hearing and speech impaired passengers refer to disabled passengers with bilateral hearing impairment and/or speech impairment. Passengers with ear diseases shall be treated as sick passengers. Hearing and speech impaired passengers over 16 years old without hearing dogs will be accepted for carriage by Spring Airlines as regular passengers.
Hearing and speech impaired passengers between 12 and 16 years old as of the start date of the journey shall be subject to the following regulations:
(a) Hearing and speech impaired passengers between 12 and 16 years old shall be accompanied by adults over 18 years old.
(b) If a hearing and speech impaired passenger between 12 and 16 years old who originally had a confirmed seat needs to fly alone after itinerary adjustment due to reasons not attributable to him/her, he/she can be accepted for carriage as an unaccompanied sight impaired passenger. Unaccompanied hearing and speech impaired passengers under 16 years old taking a flight shall submit the application at the latest 24 (inclusive) hours prior to flight departure.
● Passengers with limited mobility
The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Assistive devices needed by disabled passengers during the journey (e.g. crutches, prostheses, white canes) can be carried into the cabin by them and handed over to the flight attendants for storage if there are storage facilities and space in the cabin.
(2) If there are no storage facilities or space in the cabin, assistive devices (e.g. folding wheelchairs) will be checked in for free and do not occupy the passenger's free baggage allowance.
(3) Electric wheelchairs are powered by batteries, and the storage batteries or lithium batteries used in them have certain risks during transportation. Electric wheelchairs shall be checked in, and the check-in procedures shall be completed 2 hours before the cutoff time. When an electric wheelchair is checked, it must comply with the requirements for battery-powered wheelchairs or mobility aids in Spring Airlines' dangerous goods transportation terms.
(4) Passengers who need wheelchair service should apply at the latest 12 hours prior to flight departure.
● Passengers with Intellectual or mental disabilities
The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Please prepare a "Medical Diagnosis Certificate" for fitness to fly issued by a hospital at or above the district/county level before taking the flight. The issuance date of the "Medical Diagnosis Certificate" shall not be earlier than 10 days before the flight date (excluding the departure date).
(2) For convenience and necessary care, it is recommended that passengers with Intellectual or mental disabilities be accompanied by their family members or medical staff.
● Passengers with service dogs
Service dogs refer to special dogs that provide assistance for the life and work of disabled persons, including hearing dogs and guide dogs. Mental aid dogs are temporarily not included in the scope of service dogs acceptable for carriage due to reasons such as certification. Service dogs for personal use carried by disabled passengers during the journey can be brought into the cabin for free carriage. The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Each passenger can carry no more than 1 service dog, and the total number of service dogs on each flight segment shall not exceed 4.
(2) Disabled passengers traveling with service dogs shall apply through "Spring Airlines Official Website/APP/Mini-Program - Service Center - Special Passenger Service Application" at latest 24 hours (inclusive) prior to flight departure.
(3) When purchasing tickets and taking the flight, please present the disability certificate, the service dog's identity certificate and quarantine certificate to us. Please carry the service dog to the airport at least 120 minutes before the scheduled departure time of the flight.
(4) If the domestic transportation conditions are met, the service dog's certificate documents and the "Quarantine Certificate" issued by the quarantine inspection unit shall be provided.
(5) If the international transportation conditions are met, the following certificates shall be provided:
(a) "Quarantine Certificate" and "Rabies Immunization Certificate" issued by the national animal and plant quarantine authority;
(b) Entry-exit or transit permit;
(c) Other documents required by the country of entry or transit (for specific requirements, refer to the detailed regulations of the relevant country).
(6) The food and utensils for service dogs brought into the cabin do not occupy the free baggage allowance.
(7) Service dogs to be brought into the cabin shall be tied with a leash before boarding, and shall not occupy seats or run around freely in the cabin. Disabled persons may not be required to muzzle their service dogs when consent is obtained from passengers within the service dogs' activity area.
(8) Disabled passengers shall bear full responsibility for the service dogs they carry. Spring Airlines shall not be liable for any injury, illness or death of the service dogs during transportation, unless caused by the Company itself.
6. Instructions on the Carriage of Injured and Sick Passengers
Injured and sick passengers refer to passengers who need care and/or medical assistance when boarding and disembarking, during the flight (including emergency evacuation) and in the airport ground service process due to illness or injury. We hope that the ticket booker will first fully understand the corresponding carriage regulations before purchasing tickets for injured and sick passengers.
1. In any of the following circumstances, carriage will be refused except for saving lives and with special arrangements approved by Spring Airlines. We recommend that you choose other modes of transportation to better ensure your safety and health.
(1) Patients suffering infectious diseases, such as cholera, typhoid, paratyphoid, epidemic typhus, dysentery, chickenpox, measles, smallpox, scarlet fever, diphtheria, plague, epidemic encephalitis, meningitis, open tuberculosis, acute hepatitis, yellow fever, avian influenza, SARS, and COVID-19;
(2) Psychiatric patients in a state of onset who may cause harm to other passengers or themselves, or endanger aviation safety;
(3) Patients with severe or critical heart diseases, such as severe heart failure, cyanosis symptoms, or myocardial infarction (suffering myocardial infarction within 6 weeks prior to travel);
(4) Patients with severe otitis media accompanied by eustachian tube blockage;
(5) Patients who suffered spontaneous pneumothorax in the past half year, or patients with neurological conditions who have recently undergone pneumothorax surgery (except those with a doctor's diagnosis certificate as the evidence of fitness to fly);
(6) Patients with large mediastinal tumors, giant hernias, and intestinal obstruction;
(7) Patients with increased intracranial pressure from head injuries and skull fractures;
(8) Patients with mandibular fractures recently treated with wire fixation;
(9) Patients who suffered poliomyelitis in the past 30 days, or patients with bulbar poliomyelitis;
(10) Patients with severe hemoptysis, hematemesis, vomiting, or groaning symptoms;
(11) Passengers who, due to physical or medical conditions (including neurological or mental conditions), cannot take care of themselves during travel without special assistance;
(12) Patients whose condition suddenly worsens or deteriorates during check-in or boarding;
(13) Those who have recently suffered serious trauma or undergone major surgery with wounds not yet fully healed;
(14) Other patients with diseases that make them unfit to fly.
2. Due to the complexity and diversity of diseases, if a disease is not listed in the above clauses and it is uncertain whether a passenger is suitable for air travel, the passenger shall be required to provide a medical certificate or diagnosis certificate of fitness to fly issued by a medical institution.
a. The passenger's condition and diagnosis results shall be documented by a medical institution at or above the district/county level or equivalent, signed by a doctor and stamped by the medical institution.
b. The certificate shall include the conditions necessary to prevent the spread of the disease or infectious disease, and it is valid only if issued within 96 hours prior to flight departure. For serious conditions, the certificate shall be issued within 48 hours prior to flight departure. The medical certificate required for disabled persons to indicate that they can safely complete their journey without additional medical assistance during air travel shall be issued within 10 days before the date of departure.
3. Injured and sick passengers requiring wheelchairs
(1) On Airbus A320/A321 aircraft, the limit for wheelchair passengers is 2 (including WCHS and WCHC). Passengers requiring wheelchair service should apply at the latest 12 hours prior to flight departure.
(2) Passengers who are physically fit to fly but require wheelchair due to limited mobility may apply for wheelchair service. Wheelchair service includes the following three categories:
a. WCHR (Wheelchair—R for Ramp)—passenger can ascend/descend steps and make own way to/from cabin seat but requires wheelchair for distance to/from aircraft, i.e. across ramp, finger dock or to mobile lounge as applicable.
b. WCHS (Wheelchair—S for Steps)—passenger cannot ascend/descend steps, but is able to make own way to/from cabin seat; requires wheelchair for distance to/from aircraft or mobile lounge and must be carried up/down steps.
c. WCHC (Wheelchair—C for Cabin Seat)—passenger completely immobile; requires wheelchair to/from aircraft/mobile lounge and must be carried up/down steps and to/from cabin seat.
(3) Folding wheelchairs, electric wheelchairs
a. Folding wheelchairs and electric wheelchairs brought by passengers must be checked in.
b. Folding wheelchairs and electric wheelchairs used as walking aids by passengers with limited mobility can be transported free of charge and not counted in the free baggage allowance.
c. Electric wheelchairs are powered by batteries, and the storage batteries or lithium batteries used in them have certain risks during transportation. Electric wheelchairs shall be checked in, and the check-in procedures shall be completed 2 hours before the cutoff time. When an electric wheelchair is checked, it must comply with the requirements for battery-powered wheelchairs or mobility aids in Spring Airlines' dangerous goods transportation terms.
Spring Airlines(9C) Restrictions on the Carriage of Baggage
Items prohibited as carry-on or checked baggage
I. Firearms and other weapons (including major components) Devices capable of firing ammunition (including projectiles and other items) and causing serious personal injury, or items that may be mistaken for such devices | |
1. Military and official firearms | e.g. pistols, rifles, submachine guns, machine guns, riot guns |
2. Civilian firearms | e.g. airguns, hunting rifles, shooting sport guns, tranquilizer guns |
3. Other firearms | e.g. replica guns, prop guns, starting pistols, pellet guns, overseas firearms, and various illegally manufactured firearms |
4. Imitations of the above items | |
II. Explosive or combustible substances and devices Explosive or combustible devices (substances) that can cause serious personal injury or endanger aircraft safety, or items that may be mistaken for such devices (substances), mainly including: | |
1. Ammunition | e.g. bombs, grenades, flares, incendiary bombs, smoke bombs, signal detonators, tear gas grenades, gas bombs, bullets (blank cartridges, dummy rounds, lead bullets) |
2. Demolition equipment | e.g. explosives, detonators, fuses, detonators, safety fuses, detonating cords, blasting agents |
3. Pyrotechnic products | e.g. fireworks, smoke cakes, yellow smoke, firecrackers |
4. Imitations of the above items | |
III. Controlled knives Controlled tools that can cause personal injury or pose a greater hazard to aviation safety and transportation order, mainly including: | |
1. Military and police equipment | e.g. batons, stun guns, military or police daggers, handcuffs, thumbcuffs, fetters, tear gas sprayers |
2. Controlled knives | e.g. daggers (single-edged, double-edged or multi-edged sharp knives with a hilt, crossguard and blood groove, and a tip angle of less than 60 degrees), three-edged scrapers (mechanical processing tools with three blades), spring knives or switchblades with self-locking mechanisms (folding knives where the blade can be fixed and self-locked by the spring or latch in the hilt when extended or ejected), other similar single-edged, double-edged and three-edged sharp knives (various single-edged, double-edged and multi-edged knives with a tip angle of less than 60 degrees and a blade length of more than 150 mm), and other various single-edged, double-edged and multi-edged knives with a tip angle of more than 60 degrees and a blade length of more than 220 mm |
3. Other controlled tools stipulated by the State | e.g. crossbows |
IV. Dangerous Items Dangerous items that can cause personal injury or pose a greater hazard to aviation safety and transportation order, mainly including: | |
1. Compressed gases and liquefied gases | e.g. hydrogen, methane, ethane, butane, natural gas, ethylene, propylene, acetylene (dissolved in a medium), carbon monoxide, liquefied petroleum gas, freon, oxygen, carbon dioxide, water gas, lighter fuel and liquefied gas for lighters |
2. Spontaneously combustible items | e.g. yellow phosphorus, white phosphorus, nitrocellulose (including film), oiled paper and related products |
3. Items inflammable in contact with water | e.g. metallic potassium, sodium, lithium, calcium carbide, magnesium-aluminum powder |
4. Flammable liquids | e.g. gasoline, kerosene, diesel, benzene, ethanol, acetone, ether, paint, thinner, rosin oil, and products containing flammable solvents |
5. Flammable solids | e.g. red phosphorus, flash powder, solid alcohol, celluloid, blowing agents |
6. Oxidizers and organic peroxides | e.g. potassium permanganate, potassium chlorate, sodium peroxide, potassium peroxide, lead peroxide, peracetic acid, hydrogen peroxide |
7. Toxic substances | e.g. cyanides, arsenic, highly toxic pesticides, and other highly toxic chemicals |
8. Corrosive items | e.g. sulfuric acid, hydrochloric acid, nitric acid, sodium hydroxide, potassium hydroxide, mercury (quicksilver), liquid storage batteries |
V. Other items Other items that can cause personal injury or pose a greater hazard to aviation safety and transportation order, mainly including: | |
1. Infectious pathogens | e.g. hepatitis B virus, Bacillus anthracis, mycobacterium tuberculosis, HIV |
2. Fire starters (including various ignition devices) | e.g. lighters, matches, cigarette lighters, magnesium rods (flint) |
3. Lithium batteries | e.g. power banks with a rated energy exceeding 160Wh, lithium batteries (lithium batteries for electric wheelchairs are subject to separate regulations) |
4. Alcoholic beverages | e.g. alcoholic beverages with an alcohol content exceeding 70% by volume |
5. Others | e.g. strong magnetizers, items with a strong pungent odor or easy to cause passenger panic, and items of indeterminate nature that may be dangerous |
6. Radioactive materials | e.g. radioactive isotopes |
VI. Other items prohibited from being carried or transported as stipulated by national laws, administrative regulations and rules |
Items prohibited as carry-on baggage but permitted as checked baggage
I. Sharp objects Such items have sharp edges or tips, and are made of metal or other materials, with sufficient strength to cause serious personal injury, mainly including: | |
1. Daily-use knives (blade length greater than 6 cm) | e.g. kitchen knives, fruit knives, scissors, art knives, paper cutters, etc. |
2. Special knives (no blade length restriction) | e.g. surgical knives, slaughter knives, carving knives, plane cutters, milling cutters, etc. |
3. Other knives | Knives, spears, swords, halberds, etc. used for martial arts and literary performances |
II. Blunt objects Such items do not have sharp edges or tips, and are made of metal or other materials, with sufficient strength to cause serious personal injury, mainly including: | |
Sticks (including expandable batons, nunchucks), baseball bats, billiard cues, cricket bats, hockey sticks, golf clubs, trekking poles, ski poles, brass knuckles (hand spikes), etc. | |
III. Others Other items that can cause personal injury or pose a greater hazard to aviation safety and transportation order, mainly including: | |
1. Tools | e.g. drills (including drill bits), chisels, awls, saws, bolt guns, nail guns, screwdrivers, crowbars, hammers, pliers, welding torches, wrenches, axes, hatchets (fire axes), vernier calipers, ice axes, ice picks |
2. Other items | e.g. darts, slingshots, bows, arrows, and buzzing self-defense devices, as well as stun guns, Mace gas, tear gas, pepper spray, acid spray, animal repellent spray, etc. that are not within the scope specified by the State |
Items permitted as carry-on or checked baggage with restrictions
1. Items permitted as carry-on baggage with restrictions but permitted as checked baggage | For international and regional flights, liquid items shall be carried in containers with a single capacity not exceeding 100 mL, and these containers shall be placed in a resealable transparent plastic bag with a maximum capacity of 1 L. Each passenger is only allowed to carry one such bag per trip, and the excess shall be checked as baggage. |
For domestic flights, liquid items are prohibited as carry-on baggage (except for cosmetics, toothpaste and shaving cream for personal use during air travel). Cosmetics for personal use during air travel must meet three conditions at the same time (limited to one piece per type, placed in a container with a single capacity not exceeding 100 mL, and subject to bottle opening inspection) before they can be carried onboard. Toothpaste and shaving cream are limited to one piece each and shall not exceed 100 g (mL). When passengers transfer from international and regional flights to domestic flights within the same security restricted area, their duty-free liquid items carried into the country must meet three conditions at the same time (presenting a shopping voucher, placed in a sealed and intact transparent plastic bag, and confirmed by screening) to remain as carry-on baggage. If they leave the security restricted area during the transfer, such items carried into the country must be checked as baggage. | |
Liquid dairy products necessary for infants during air travel and liquid medicines necessary for patients with diabetes or other diseases during air travel can only be carried onboard after being confirmed by screening. | |
Liquid items purchased or obtained by passengers in the security restricted area or on the aircraft can be carried before leaving the security restricted area. | |
2. Items prohibited as carry-on baggage but permitted as checked baggage with restrictions | Alcoholic beverages are prohibited as carry-on baggage, but permitted as checked baggage with the following restrictions: (1) Clearly labeled and in retail packaging, with each container not exceeding 5 L; (2) When the alcohol content ≤24% by volume, there is no quantity limit; (3) When the alcohol content >24% and ≤70% by volume, the quantity limit for each passenger is 5 L. |
3. Items prohibited as checked baggage but permitted as carry-on baggage with restrictions | Power banks and lithium batteries are prohibited as checked baggage, but permitted as carry-on baggage with the following restrictions (lithium batteries for electric wheelchairs are subject to separate regulations): (1) Clearly labeled, with a rated energy ≤100Wh; (2) When the rated energy >100Wh and ≤160Wh, power banks and lithium batteries must be approved by Spring Airlines, and each passenger is allowed to carry at most 2 pieces. |
4. Other items with carriage restrictions as stipulated by national laws, administrative regulations and rules. |
Spring Japan (IJ) CONDITIONS OF CARRIAGE (DOMESTIC PASSENGERS AND BAGGAGE)
2. THE TITLE OF EACH ARTICLE. 7
1. APPLICATION OF CONDITIONS. 8
2. CHANGE OF CONDITIONS OF CARRIAGE, AND RELATED CHANGES. 8
5. GOVERNING LAW AND JURISDICTION.. 8
2. TRANSFERABILITY OF TICKET. 10
2. CANCELLATION OF RESERVATIONS. 15
4. IN-FLIGHT SALES PRODUCTS. 16
8. COMMUNICATION FAILURE, AND SIMILAR FAILURES. 18
Article - 6 CHANGE OF FLIGHT.. 18
1. PASSENGER’S VOLUNTARY CHANGE OF FLIGHT. 18
2. COMPANY’S VOLUNTARY CHANGE OF FLIGHT. 18
3. CHANG OF FLIGHT DUE TO FORCE MAJEURE , AND OTHER REASONS. 19
Article - 7 SCHEDULES、CANCELLATIONS OF FLIGHTS.. 20
2. PERSON ENTITLED TO REFUND.. 22
5. REFUND DUE TO FORCE MAJEURE, AND OTHER UNAVOIDABLE REASONS. 23
6. RIGHT TO REFUSE REFUND.. 24
Article - 10 REFUSAL AND LIMITATION OF CARRIAGE.. 26
1. RIGHT TO REFUSE CARRIAGE. 26
2. CONDITIONAL ACCEPTANCE FOR CARRIAGE. 27
1. RESTRICITION OF ACCEPTANCE AS BAGGAGE. 28
6. EXCESS BAGGAGE CHARGE ON CHANGE OF FLIGHT OR CANCELLATION.. 33
7. COLLECTION AND DELIVERY OF BAGGAGE. 33
Article - 12 LIABILITY OF CARRIERS.. 35
2. LIMITATION OF LIABILITY. 35
Article - 13 TIME LIMITATIONS ON CLAIMS.. 38
Article - 14 OVERRIDING LAW... 39
Article - 15 MODIFICATION AND WAIVER.. 39
“Spring Japan” means Spring Airlines Japan Company Limited.
“Carrier’s Office” means an office of Carrier ( including, but not limited to, a city office and an airport office), an office of the agent designated by Carrier and/or Carrier’s website on the Internet.
“Applicable Laws, etc.” means such laws, cabinet orders and ministerial ordinances and other government regulations, rules, orders, demands or requirements of any state or country as will apply to Carriage of a Passenger and/or Baggage to be performed by Spring Japan.
“Carriage” means carriage of a Passenger and/or Baggage by air, either gratuitous or for reward.
“Domestic Air Carriage” means carriage by means of aircraft operated by Carrier, regardless of whether it is revenue or non-revenue carriage, and in respect to which, under the contract of carriage, the place of departure, the place of destination and any other place of landing are situated in Japan.
“Carrier” means an air carrier and shall include an air carrier issuing a Ticket and any air carrier that carries a Passenger and/or his /her Baggage under the Ticket or provides or undertakes to provide any other services incidental to such Carriage.
“Authorized Agent” means a passenger sales agent appointed by a Carrier to represent the Carrier in the sale of Carriage of Passengers over the services of the Carrier and, if authorized by the Carrier, over the services of any other Carrier.
“Baggage” means such articles, effects and other personal property of a Passenger as are necessary or appropriate for wear, use, comfort or convenience in connection with his/her travel. Unless otherwise specified, it includes both Checked and Unchecked Baggage of the Passenger.
“Checked Baggage” means Baggage of which a Carrier takes custody and for which the Carrier issues a Baggage Checked and Baggage Identification Tag.
“Unchecked Baggage” means such Baggage of a passenger other than Checked Baggage as Carrier permits the passenger to carry into the cabin.
“Baggage Identification Tag” means a document issued by a Carrier solely for the purpose of identification of Checked Baggage and consisting of two portions: the Baggage tag portion, which is attached by the Carrier to each Checked Baggage, and the Baggage claim stub, which is given to the Passenger.
“Passenger” means any person, except crew members, carried or to be carried in an aircraft with the consent of a Carrier.
“Infant” means a person who has not reached his/her second birthday as of the date of commencement of Carriage.
“Child” means a person who has reached his/her second birthday but not his/her twelfth birthday as of the date of commencement of Carriage.
“Days” means calendar days including all seven days of the week; provided that, for the purpose of calculating the number of days of a notice period, the day upon which such notice is dispatched shall not be counted and further provided that, for the purpose of determining the period of validity of a Ticket, the day upon which the Ticket is issued, or the flight is commenced, shall not be counted.
“Destination” means the ultimate stopping place under a contract of Carriage. In the case of a trip which returns to the place of departure, the Destination is the same as the place of departure.
“Ticket” means a form of electronic document recorded in Carrier’s electronic database (hereinafter referred to as an “Electronic Ticket”), or paper document, issued by Carrier pursuant to these Conditions of Carriage such as provides for the carriage of passengers on Carrier’s domestic lines, setting forth a portion of the conditions of a contract of Carriage and notices relating thereto and containing Electronic Flight Coupon.
“Electronic Flight Coupon” means such form of Flight Coupon as is recorded in Spring Japan’s database.
“Authentication Code” means a confirmation number that can prove that the passenger has an Electronic Ticket, that was used for payment or any other number designated by Carrier.
“Reservation confirmation form” means receipt constituting a portion of a Ticket as is issued by a Carrier, which document shall constitute a Passenger’s written evidence of a contract of Carriage.
“Change of Flight” means any change in a flight that was originally indicated or recorded in a duly-issued Ticket.
“Stopover” means such deliberate interruption of a travel by a Passenger, at a point between the place of departure and the Destination, as is agreed to in advance by the Carrier.
“Fare Including Ancillary Service” means a fare for which a Passenger is entitled, without charge, to exercise his/her right to airfare, flight change, seat reservation, Carriage of Checked Baggage and other matters on the terms and conditions set forth in these Conditions of Carriage and Spring Japan’s Regulations.
“Spring Japan’s Regulations” mean Spring Japan’s rules and regulations, other than these Conditions of Carriage, for Domestic Carriage of Passengers and/or Baggage including, but not limited to, Spring Japan’s tables of fares, rates and charges.
The title of each Article of these Conditions of Carriage is for convenience only and is not used for interpretation of the text.
(1) These Conditions of Carriage shall apply to any Carriage of Passengers and/or Baggage and any service incidental thereto in connection with Domestic Carriage, each to be performed or provided by Spring Japan at fares, rates and charges published in connection with these Conditions of Carriage.
(2) Carriage of a passenger and Baggage shall be subject to these Conditions of Carriage and rules and regulations provided by Carrier thereunder, each in effect on the date on which the passenger boards aircraft.
(3) A special agreement shall, if it is made with respect to a certain rule provided for in these Conditions of Carriage, be applicable notwithstanding such rule.
Carrier may change, modify or amend any provision of these Conditions of Carriage or of rules and regulations provided by Carrier thereunder without prior notice.
These Conditions of Carriage as well as passenger fares, excess Baggage charges, various charges, timetables and other necessary information will be announced publicly at Carrier’s Office.
A passenger shall be deemed to have acknowledged, and given consent to, these Conditions of Carriage and rules and regulations provided by Carrier thereunder.
(1) These Conditions of Carriage shall be construed in accordance with, and any matter that is not provided for herein shall be subject to, the laws of Japan.
(2) Any dispute arising in connection with carriage performed under these Conditions of Carriage shall, whosoever is entitled to claim the damages and whatsoever is the legal basis for such claim, be subject to the jurisdiction of Japanese courts and the court proceedings shall be conducted in accordance with the laws of Japan.
A passenger shall observe Carrier’s instructions given with respect to the passenger’s boarding, deplaning and any other acts or conduct at airports or on board or with respect to the place of loading or unloading of his/her Baggage.
The Condition of Carriage is done in the Japanese language, and any other language of the text shall only be for reference.
(1) Spring Japan will not issue or exchange/reissue a Ticket unless the Passenger pays the fare, charges, taxes or service fees, or complies with credit arrangements approved by Spring Japan.
(2) A Passenger must present his/her Ticket Authentication code or Reservation confirmation form of the scheduled boarding Flight for said Passenger duly issued in accordance with Spring Japan‘s Regulations and his/her identification, or otherwise some form of evidence of identification designated by Spring Japan, when he/she takes Carriage. Moreover, at the boarding gate, the Passenger must present his/her boarding pass designated by Spring Japan. If the Passenger fails to comply with these requirements, Spring Japan may refuse Carriage of such Passenger.
(3) A Passenger shall not be entitled to be carried if the Ticket presented by the Passenger falls within the scope of sub-paragraph (7) of paragraph 1 of Article 10.
A Ticket shall not be transferable. Spring Japan shall not be liable to any person entitled to be carried or to receive a refund, for honouring or refunding a Ticket presented by any person other than the person so entitled. If a Ticket is in fact used by any person other than the person who is entitled to be carried, with or without such person’s knowledge and consent, Spring Japan shall not be liable for death of or injury to such unauthorized person or for loss, destruction or delay in arrival of, or damage to, such unauthorized person’s Baggage or other personal property arising from or in connection with such unauthorized use.
(1) The flight on which a seat is reserved and the date of issue shall be indicated or recorded on the Ticket. Each Electronic Flight Coupon shall be valid for Carriage on the flight on which a seat is reserved.
(2) Unless otherwise provided in Spring Japan’s Regulations, a Ticket shall only be valid for the flight on which a seat is reserved as indicated or recorded on the Ticket.
Spring Japan will provide carriage only to Passenger holding a valid Ticket or Reservation confirmation form. A Passenger may be asked to present his/her identification when he/she takes Carriage.
Fares shall apply only to Carriage from the airport at the place of departure to the airport at the Destination and shall not include ground/marine transportation service within airport areas, between airports or between an airport and downtown areas.
(1) Fares as used herein mean the fares which shall be published by Spring Japan or, if not so published, constructed in accordance with Spring Japan’s Regulations, which shall, unless otherwise provided in Applicable Laws, etc., be in effect as of the date of issue of as Ticket.
(2) Passenger fares and charges, conditions of their application and the like are shown in Carrier’s passenger tariff table according to the type of fares and charges.
(3) Unless otherwise provided in these Conditions of Carriage or Spring Japan’s Regulations, fares entitle a Passenger to occupy one seat. Unless otherwise provided in other provisions of these Conditions of Carriage or Spring Japan’s Regulations or specifically approved by Spring Japan, a Passenger shall be entitled be occupy only one seat on board.
Unless otherwise provided in Spring Japan’s Regulations, fares shall apply only to a routing published in connection with such fares.
Any tax or charge imposed by a government or other public authority or by an operator of an airport in respect to a Passenger or his/her use of any services or facilities shall be in addition to the published fares and charges and be payable separately by the Passenger; provided, however, that fares and charges shall include an amount equal to consumption taxes (including local consumption taxes).
Fares and charges may be paid in a currency to be specified by Spring Japan subject to Applicable Laws, etc. other than the currency in which the fare or charge is published. If a payment is made in a currency other than the currency in which the fare or charge is published, such payment shall be made at the rate of exchange set in accordance with Spring Japan’s Regulations.
Spring Japan will accept carriage one non-seat occupying passenger, provided the only one Infant paying the Spring Japan’s applicable fare is accompanied by one passenger of twelve years of age or over and the Infant is seated on the knees of the adult fare paying passenger.
In any of the following cases, a Passenger shall be deemed to have boarded without authorization, and Spring Japan shall charge such Passenger for the fare and charges applicable thereto for the sector (leg of flight) with respect to which said Passenger boarded without authorization and an amount equal to double the sum of the most expensive fare for said sector at the time of boarding plus charges; provided, however, that if it is not possible to ascertain such sector, the Passenger shall be deemed to have boarded from the place of departure of the aircraft with said Passenger on board:
(1) if the Passenger fails to present his/her Ticket upon request of an attendant of Spring Japan or goes beyond the sector set out in the Ticket without the permission of an attendant of Spring Japan;
(2) if the Passenger intentionally boards an aircraft with an invalid Ticket; or
(3) if the Passenger makes false declarations and is by such false declarations exempted from payment of fare or charges that he/she should have paid.
Reservation is confirmed only after the full amount of the applicable fare paid and Spring Japan issues a reservation number or a ticket.
Name changes are not permitted once the reservation has been confirmed in Spring Japan’s reservation system. Under Spring Japan’s Regulations, conditions applicable to certain fares may limit or prohibit change or cancellation of reservations.
(1) Spring Japan may, at its own discretion, cancel all or a portion of the Passenger’s reservation if two or more flight are reserved for the same Passenger and if:
(a) same sectors on the same day are reserved;
(b) same sectors on the days of travel close to each other are reserved;
(c) different sectors on the same day are reserved; or
(d) Spring Japan reasonably considers that the Passenger cannot use all of reserved seats.
(2) If a Ticket is not issued for a Passenger prior to the ticketing time limit specified by Spring Japan, under any circumstances, Spring Japan may cancel his/her reservation and Spring Japan may refuse Carriage of, or remove, any Passenger. Unless otherwise provided in Spring Japan’s Regulations and these Conditions of Carriage, A Passenger who fails to board his/her reserved flight without prior notice thereof to Spring Japan shall not be entitled to a refund or Change of Flight.
(1) In the event that a Passenger assigns a specific seat, Spring Japan shall charge the fees prescribed in Spring Japan’s Regulations therefor.
(2) Spring Japan may, without a prior notice, change such seat due to a ship change of equipment or other operational reasons beyond Spring Japan’s control. When the new seat after the change becomes not equivalent to the previous one the passenger has booked, Spring Japan will reimburse the difference and will not be liable to any further compensation.
(3) When Spring Japan’s flight schedule is changed, cancelled or delayed in accordance with sub-paragraph (1) of paragraph 2 of Article 7 after the seat being assigned, Spring Japan is able to select from the following options any time.
(a) To carry the passenger on the same seat on the Spring Japan’s first available flight.
(b) To carry the passenger on the equivalent valued seat on Spring Japan’s first available flight.
(c) To carry the passenger on the any available seat on Spring Japan’s first available flight.
(1) As the quantity of in-flight sales items and services is limited, Spring Japan may not be able to provide services if all items sold out. Spring Japan may not refund any item after purchase and reselling is prohibited.
(2) Spring Japan reserves the rights to change sales items or service policy and to modify or change the selling prices without prior notice.
(3) The prices discount rate on in-flight sales items and service apply when purchase is made.
(1) The menus of in-flight meals may be changed from time to time. The food may
contain allergens such as nuts, dairy products and glutens. Except when Spring Japan’s negligence is proved, Spring Japan shall not be liable for outbreak of allergy relating to in-flight meals.
(2) Due to the limited stock volume and availabilities, in-flight meals may not be
serviced to all requests. In-flight meals are not refunded after purchase and are prohibited to resell.
(3) Spring Japan reserves the rights, without prior notice, to change or modify the
selling prices of in-flight meals and to substitute food items with equivalent ones taking into account procurement and in-flight environment.
(4) Prices and discount rates on in-flight meals are applicable to those when purchase is to be made.
A Passenger shall, unless Spring Japan agrees otherwise, bear any communication expense for telephone, fax or other communication facility (such as internet) used in connection with making or cancelling a reservation.
A Passenger agrees that his/her personal data will be furnished to Spring Japan by the Passenger or his/her agent, will be retained by Spring Japan or, if Spring Japan deems necessary, will be transmitted by Spring Japan to any of its own offices, other Carriers, the providers of travel services, government authorities or other entity or agency, for the purpose of making a reservation for Carriage, obtaining ancillary services, facilitating immigration and entry requirements or making available such data to government authorities or for any other purpose which Spring Japan deems necessary in order to facilitate any convenience of the travel for the Passenger.
In the event of delay in or failure of reservation, change and cancellation of a flight that arises from failure of communication of equipment and line, computer and communications means such as disruption of telephone service, Spring Japan shall not be liable for any damage caused thereby,
(1) Under Spring Japan’s Regulations, a Passenger may be restricted or prohibited from changing his/her flight.
(2) When the change of a flight is made resulting a fare increase from the flight before
change, the passenger must pay the difference to Spring Japan.
(3) Every time when Ticket changed, Spring Japan will collect, pursuant to Spring Japan’s Regulations, rebooking charges. The rebooking charges are non-refundable.
(4) The fares and charges applicable after Change of Flight shall be those in effect as of the date on which the change is made.
(5) Time limits on cancellation of a reserved seat and charges for late cancellation of a reserved seat shall also apply to a flight changed upon a Passenger’s request.
(1) Except when a passenger’s voluntary reasons and unless otherwise provided in sub-paragraph (1) of paragraph 2 of Article7, in the event that Spring Japan cancels a flight, fails to operate a flight according to the schedule with no justifiable reason, fails to stop at a Passenger’s Destination or Stopover point, is unable to provide a Passenger with his/her reserved seat, unless otherwise provided in Spring Japan’s Regulations, Spring Japan shall, at Passenger’s option, follow either (a) or (b) be below:
(a) To carry him/her with baggage on Spring Japan’s next first available flight or other Spring Japan’s flight for the same flight segment as reservations made without collecting additional charges, extending the validity of reservation if necessary.
(b) To make a refund in accordance with the provisions of paragraph 4 of Article 8.
(2) In the event that a Passenger misses an onward connecting flight of Spring Japan on which the Passenger holds a reservation because a Carrier carrying such Passenger fails to operate its flight according to the schedule or changes the schedule of such flight, Spring Japan shall not be liable for such missed connection.
For reasons prescribed in items through of sub-paragraph (1) of paragraph 2 of Article 7, in the event that Spring Japan cancels a flight, fails to operate a flight according to the schedule with no justifiable reason, fails to stop at a Passenger’s Destination or Stopover point, is unable to provide a Passenger with his/her reserved seat, unless otherwise provided in Spring Japan’s Regulations, Spring Japan shall, at the Passenger’s option, follow either (a) or (b) below:
(a) to carry him/her with baggage on Spring Japan’s next first available flight or other Spring Japan’s flight for the same flight segment as reservations made without collecting additional charges, extending the validity of reservation if necessary.
(b) to make a refund in accordance with the provisions of paragraph 5 of Article 8.
Spring Japan undertakes to use its best efforts to carry a Passenger and his/her Baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel; provided that times shown in a timetable or elsewhere shall be just scheduled but not guaranteed and shall form no part of the contract of Carriage. Spring Japan may change any schedule of a flight without any prior notice and shall not be responsible for any trouble in respect of connection of Passenger and/or his/her Baggage with any other flight because of such change.
(1) Spring Japan may, without prior notice, cancel, terminate, divert, postpone or delay any flight or the right to, or any reservation with respect to, any further Carriage thereafter or determine if any take-off or landing should be made, without any liability except to change the flight or to refund, in accordance with these Conditions of Carriage and Spring Japan’s Regulations, the fares and charges for any unused portion of the Ticket:
(a) because of any fact beyond Spring Japan’s control (including, but not limited to, Force Majeure such as meteorological conditions, acts of God, strikes, riots, civil commotions, embargoes, wars, hostilities, disturbances or unstable international relations) whether actual, threatened or reported or because of any delay, demand, condition, circumstances or requirement directly or indirectly relating to such fact:
(b) because of any fact not to be foreseen, anticipated or predicted;
(c) because of any Applicable Laws; or
(d) because of shortage of labour, fuel or facilities or labour problems of Spring Japan or others.
(2) If a Passenger refuses, notwithstanding Spring Japan’s request, to pay all or a portion of the fares demanded by Spring Japan or the charges demanded or assessed by Spring Japan with respect to his/her Baggage, Spring Japan will cancel the Carriage, or the right to any further Carriage thereafter, of the Passenger and/or his/her Baggage, without being subject to any liability therefor except to refund, in accordance with these Conditions of Carriage and Spring Japan’s Regulations, any unused portion of the Ticket for which the Passenger fully paid the applicable fares and charges.
(1) In the event that a Passenger fails to use his/her Ticket or a portion thereof for a reason provided in paragraph 4 of this Article, Spring Japan shall make a refund in originally paid currency for such unused Ticket or portion in accordance with these Conditions of Carriage and Spring Japan’s Regulations.
(2) In the event a Passenger fails to use his/her Ticket or a portion thereof for any reason other than that provided in paragraph 4 of this Article, (involuntary refunds), Spring Japan, in principle, shall not refund to the Passenger any fare, and charges received from the Passenger for such unused Ticket or portion thereof; provided, however, that Spring Japan shall make a refund pursuant to paragraph 3 and 5 of this Article, and Spring Japan’s Regulations.
Unless otherwise provided in Spring Japan’s Regulations, Spring Japan shall make a refund to the person named or recorded on a Ticket as a revenue Passenger or, to the person who purchased the Ticket upon presentation to Spring Japan of satisfactory evidence to prove that he/she is entitled to such refund.
(1) Excepting the cases of refund based on Spring Japan’s voluntary reasons set forth in paragraph 4 and refund due to force majeure,etc. defined in paragraph 5 of this Article, Spring Japan shall make refund of the fare in the same currency as payment made in accordance with other Spring Japan’s regulations or (a) and (b) following this.
(a) If no portion of the trip has been made, an amount equal to the fare paid, less any cancellation fees provided in Spring Japan’s Regulations; or
(b) If a portion of the trip has been made, an amount equal to the difference between the fare paid and the applicable to the sector for which the Ticket has been used, less any reasonable cancellation fees, provided in Spring Japan’s Regulations.
(2) When a passenger becomes unable to travel on the booked flight due to illness of him/her and he/she is able to prove such illness by valid medical certificate, Spring Japan makes refund to the full amount of the fare for unused ticket. Refund charges set forth in Spring Japan’s regulations may be exempted for accompanying passenger, limited to one person, booked on the same flight. Refund based on this Article must be made only until before departure time of the flight reservations are made.
The term "Involuntary Refund" means any refund made based on the reasons except by the Passenger’s voluntary willingness written in sub-paragraph (1) of paragraph 2 of Article 7 , when a Passenger is prevented from using the Carriage provided for in his/her Ticket because Spring Japan cancels a flight, fails to operate a flight according to the schedule with no justifiable reason, fails to stop at a Passenger’s Destination or Stopover point, fails to provide a Passenger with his/her reserved seat, or refuses to carry or removes a Passenger pursuant to any sub-paragraphs (1),(2),(3)(b) and (9) of paragraph 1 of Article 10, unless otherwise provided in Spring Japan’s Regulations, and the amount of the refund shall be equal to the fare paid .
In the event that Spring Japan cancels a flight, fails to operate a flight according to the schedule with no justifiable reason, fails to stop at a Passenger’s Destination or Stopover point, is unable to provide a Passenger with his/her reserved seat for any reason provided for in sub-paragraph (1) of paragraph 2 of Article 7, Spring Japan shall, at the Passenger’s option, make a refund pursuant to sub-paragraph (b) of paragraph 3 of Article 6, unless otherwise provided in Spring Japan’s Regulations, and the amount of the refund shall be the fare paid.
(1) Unless otherwise provided in these Conditions of Carriage or Spring Japan’s Regulations, Spring Japan will make a refund if based on sub-paragraph 1 and 2 of paragraph 3 of this Article, and claimed up to the date set forth in Spring Japan’s Regulation. But Spring Japan may refuse to make a refund if based on paragraph 4 and 5 of this Article, and claimed after 30 days elapsed.
(2) Spring Japan will not make a refund for a Ticket of a Passenger in the event that Carriage of the Passenger is refused or he/she is removed in accordance with sub-paragraph (3)(c) through sub-paragraph (3)(f) of paragraph 1 of Article 10 and sub-paragraph (4) through sub-paragraph (8) of paragraph 1 of Article 10.
(3)
A Passenger shall arrive at Spring Japan’s check-in counter and the boarding gate by the time designated by Spring Japan. If a Passenger fails to arrive at Spring Japan’s check-in counter or the boarding gate by the time designated by Spring Japan or is unable to depart because of improper or incomplete exit, entry or other necessary documentation required for his/her departure, Spring Japan may cancel his/her reservation of a seat and will not delay the flight for the Passenger. Spring Japan shall not be liable to the Passenger for any damage caused due to the Passenger’s failure to comply with this Article.
Spring Japan may refuse Carriage of, or remove, any Passenger, and in such case his/her Baggage will be handled in the same way, if Spring Japan determines at its reasonable discretion that:
(1) such action is necessary for a reason of flight safety:
(2) such action is necessary in order for the Carrier to comply with applicable laws or regulations, or governmental requirements:
(3) the Passenger or his/her conduct, age or mental or physical condition:
(a) requires the special assistance of Spring Japan,
(b) may cause discomfort or makes himself/herself objectionable to other passengers,
(c) may cause harm to himself/herself or to other persons or an aircraft or any property;
(d) obstructs any staff of Carrier (crew member) in performing his/her duties or fails to comply with any instruction of any crew member,
(e) uses portable telephones, portable radios, electronic games or other electronic devices in aircraft cabin without Spring Japan’s permission, or
(f) smokes in aircraft cabin;
(4) the Passenger falls under sub-paragraph (5) of paragraph 2 of Article 11.;
(5) When a passenger made a trouble in Spring Japan’ cabin and Spring Japan deems he/she may repeat the same or similar trouble for sure.
(6) the Passenger fails to pay any applicable fares, charges or taxes or may fail to perform a credit arrangement agreed upon between Spring Japan and the Passenger (or the person paying for the Ticket); or
(7) the Ticket presented by the Passenger is acquired unlawfully or purchased from an entity other than the issuing Carrier or its Authorized Agent, or the Ticket presented by the Passenger is a counterfeit Ticket;
(8) the person presenting a Ticket cannot prove that he/she is the person named or recorded in the “Passenger Name” box of the Ticket;
(9) a Child or Infant is unaccompanied by a Passenger aged 12 or over.
In the case of sub-paragraph (3) (c) or (d) of this paragraph, Spring Japan may take such other measures as Spring Japan deems necessary to prevent the Passenger from continuing such conduct, failure, obstruction or act which measures shall include, but not limited to, restraint of the Passenger.
If a Passenger whose status, age or mental or physical condition may cause any hazard or risk to himself/herself is carried, Spring Japan shall not be liable for death of, or any injury, illness, wounding or disability suffered by, the Passenger or any aggravation or consequences thereof due to such status, age or mental or physical condition.
(1) Acceptance of Carriage of Children or Infants, incapacitated persons, pregnant women or persons with illness shall be subject to Spring Japan’s Regulations and may require a prior arrangement with Spring Japan.
(2) If the total weight of the Passengers boarding, and /or Baggage loaded in, an aircraft may exceed the maximum allowance weight with respect to the aircraft, Spring Japan may, in accordance with Spring Japan’s Regulations, decide which Passengers and/or Baggage will be carried.
(3) To ensure the presence of a passenger who can provide assistance in an emergency evacuation, Carrier may refuse carriage of a passenger in a seat in an emergency exit row of an aircraft and change his/her seat to another seat if Carrier recognizes that any of the following items applies to that passenger:
(a) the Passenger is under the age of 15.
(b) the Passenger has any difficulty in assisting in emergency evacuation, or may cause any harm to his/her health if he/she assists in an emergency evacuation, due any physical, health or other reason.
(c) the Passenger cannot understand the evacuation procedures established by Carrier or the crew’s instructions; or
(d) The Passenger does not consent to providing assistance in emergency evacuation.
(1) Spring Japan will refuse to accept as Baggage:
(a) items which do not constitute Baggage as defined in paragraph 1 of Article 1;
(b) items Carriage of which is prohibited by Applicable Laws, etc;
(c) items which Spring Japan deems unsuitable for Carriage by reason of their weight, size, shape or character such as being fragile or perishable;
(d) live animals; provided, however, that Spring Japan may accept Carriage of a dog (i.e. guide dog, service dog or hearing-assistance dog; collectively called “Assistance Dog”) that accompanies a Passenger with a physical disability to assist such passenger pursuant to Spring Japan’s Regulations. In this case, Spring Japan shall not be liable for death of, or injury or illness suffered by such Assistance Dog that results from its inherent defect; or
(e) Firearms, swords and other similar items, except as otherwise provided in Spring Japan’s Regulations.
(f) Explosives, Flammable or non-Flammable gas (Spray type paint, Butane gas (gas cylinder), Refillable lighter gas, etc.) Frozen gas (Diving breathing cylinder, Liquid nitrogen, etc.), Flammable liquids (Paint, Paint thinner, Solvent, etc.), Flammable solids (Matches, etc.), Organic peroxides (Resin, etc.), Poisonous Substances, Infectious Substances (Viruses, Bacteria, etc.), Radioactive Substances (Radium, etc.), Corrosive materials (Acidity, Alkalinity, Mercury, Clinical Thermometers, Thermometers), Magnetic Substances, Oxidizing Substances (Bleach, etc.).
(2) Spring Japan may refuse Carriage of, and take any necessary step with respect to, items of which Carriage as Baggage is prohibited by the preceding sub-paragraph 1 and may refuse onward Carriage of any such item upon discovery thereof.
(3) Spring Japan shall refuse to accept fragile or perishable items, money, jewelry, precious metals, negotiable papers, securities or other valuables, business documents, passports or other identification documents necessary for travel or samples as Checked Baggage.
(4) Spring Japan may refuse to carry Baggage as Checked Baggage in case it is not properly packed in a suitcase or other suitable container to ensure safe Carriage with ordinary care in handling.
(5) Spring Japan may accept to carry a musical instrument as Checked Baggage so long as it is properly packed in a suitcase or other suitable container to ensure safe Carriage with ordinary care in handling; provided, however, that Spring Japan shall not be liable for any damage other than those caused due to negligence on the part of Spring Japan.
(6) If any item referred to in sub-paragraph (1) of this paragraph is carried, whether or not Carriage of such item as Baggage is prohibited, such Carriage shall be subject to the charges, limitations of liability and any other provision of these Conditions of Carriage applicable to Carriage of Baggage.
(1) A Passenger shall submit to any security check required by Spring Japan, unless it is specifically deemed unnecessary by Spring Japan.
(2) Spring Japan will inspect the contents of Passenger’s Baggage by opening his/her Baggage and/or by using some device in the presence of the Passenger concerned or a third person, for the purpose of security (including but not limited to the prevention of unlawful acts of seizure, exercise of control or destruction of aircraft) and/or for any other reason. Notwithstanding the foregoing, Spring Japan may inspect the Passenger’s Baggage in his/her or a third person’s absence to see whether he/she is in possession of, or his/her Baggage contains, any prohibited item referred to in sub-paragraph (1) of paragraph 1 of Article 11.
(3) Spring Japan will search Passenger’s articles by touching the Passenger through his/her clothes and personal fittings including wigs or by using such instruments as a metal detector, for the purpose of security (including but not limited to the prevention of unlawful acts of seizure, exercise of control or destruction of aircraft) and/or for any other reason.
(4) When a Passenger does not agree with Spring Japan’s inspection as specified in sub-paragraph (2) of paragraph 2 of Article 11, Spring Japan will refuse to carry such a Passenger’s Baggage.
(5) When a Passenger does not agree with Spring Japan’s search as specified in sub-paragraph (3) of paragraph 2 of Article 11, Spring Japan will refuse to carry such a Passenger.
(6) When such prohibited items as specified in sub-paragraph (1) of paragraph 1 of Article 11 have been found as a result of such inspection or search as specified in sub-paragraph (2) or (3) of paragraph 2 of Article 11, Spring Japan may refuse to carry such Baggage, or may dispose of such Baggage.
(1) Spring Japan shall accept Carriage of Checked Baggage that in the case where a Passenger pays a Fare Including Ancillary Services for Carriage or pays a Baggage Charge prescribed in Spring Japan’s Regulations and these Conditions of Carriage.
(2) Nothing contained in these Conditions of Carriage shall entitle a Passenger to have his/her Baggage checked on a flight for a sector for which a Carrier does not accept checking of Baggage.
(3) When Spring Japan accepts transportation of checked in baggage based on sub-Paragraph 1 of this paragraph, unless otherwise provided in Spring Japan’s Regulations or Applicable Laws, Spring Japan will, upon presentation by a Passenger of a valid Ticket covering Carriage on the lines of Spring Japan , accept as Checked Baggage the Baggage which is tendered by the Passenger at Spring Japan’s check-in counter designated, and by the time prescribed, by Spring Japan in respect of Carriage on the lines designated on the Ticket; provided that Spring Japan will not accept as Checked Baggage the Baggage tendered for Carriage:
(a) beyond the Destination designated, or on any routing not designated, on the Ticket;
(b) beyond a Stopover point, or beyond a point at which the Passenger transfers to a connecting flight departing from a different airport from that at which the Passenger is scheduled to arrive under the Ticket, unless otherwise provided for in Spring Japan’s Regulations;
(c) for a sector in respect to which the Passenger holds no reservations;
(d) beyond a point at which the Passenger desires to resume possession of such Baggage or any portion thereof; or
(e) for a sector in respect to which the Passenger does not pay all applicable charges.
(4) Upon delivery to Spring Japan of Baggage to be checked, Spring Japan shall issue a Baggage Identification Tag for each piece of the Checked Baggage.
(5) Spring Japan shall, to the reasonable extent possible, carry Checked Baggage of a Passenger coincidently with the Passenger on the aircraft which the Passenger boards; provided that if Spring Japan deems it difficult or impracticable, Spring Japan may carry the Checked Baggage on any other flight in which such Baggage can be loaded within the maximum weight allowance or by any other transportation service.
(6) Maximum weight and dimensions of checked-in baggage for a passenger using ancillary added fares will be in accordance with Spring Japan’s Regulations. A total maximum amount of Length, Width and Depth (hereunder called “3 dimensions total”) in each case shall not exceed 203 centimeters.
(7) A fully collapsible stroller/pushchair, carrying basket, and/or car seat for Infants or Child Passenger’s use are accepted for free and are not included in the Baggage allowance, limited to only one piece per such an infant or a child.
(8) Spring Ja
Spring Japan (IJ) CONDITIONS OF CARRIAGE (INTERNATIONAL PASSENGERS AND BAGGAGE)
Article 1 – DEFINITIONS
1-1 “Agreed Stopping Places” means those places, other than the place of departure and the Destination, set forth in a Ticket and/or any Conjunction Ticket issued in connection therewith as scheduled stopping places on the Passenger’s route, or shown in Carrier’s timetable.
1-2 “Convention” means whichever of the following instruments is applicable to the contract of Carriage:
“Convention for the Unification of Certain Rules Relating to International Carriage by Air”, singed at Warsaw on 12th October, 1929 (hereinafter referred to as the“Warsaw Convention”);
“Warsaw Convention as amended at Hague in 1955” signed at Hague on 28th September, 1955;
“Warsaw Convention”as amended by Additional Protocol No. 1 of Montreal 1975;
“Warsaw Convention as amended at Hague in 1955” as amended by Additional Protocol No.2 of Montreal 1975, and
”Convention for the Unification of Certain Rules for International Carriage by Air” , done at Montreal on 28th May, 1999 (hereinafter referred to as the “Montreal Convention”).
1-3 “Destination” means the ultimate stopping place under a contract of Carriage. In the case of a trip which returns to the place of departure, the Destination is the same as the place of departure.
1-4 “International Carriage” means (except where the Convention is applicable) Carriage in which, according to a contract of Carriage, the place of departure and, the Destination or Agreed Stopping Place, are situated in two or more countries. As used in this definition, the term “country”, which is equivalent to “state”, shall include any territory subject to its sovereignty, suzerainty, mandate, authority or trusteeship.
1-5 “Carriage” means carriage of a Passenger and/or Baggage by air, gratuitous or for reward.
1-6 “Carrier” means an air carrier and shall include an air carrier issuing a Ticket and any air carrier that carries a Passenger and/or his/her Baggage under the Ticket or provides or undertakes to provide any other services incidental to such Carriage.
1-7 “Applicable Laws” means such laws, cabinet orders and ministerial ordinances and other governmental regulations, rules, orders, demands or requirements of any state or country as will apply to Carriage of a Passenger and/or Baggage to be performed by Spring Japan.
1-8 “SJO” means Spring Japan.
1-9 “SJO’s Regulations” means SJO’s rules and regulations, other than these Conditions of Carriage, for International Carriage of Passengers and/or Baggage including, but not limited to, SJO’s tables of fares, rates and charges.
1-10 “Miscellaneous Charges Order” means a document or an electronic document issued by a Carrier or its Authorized Agent, requesting issue of an appropriate Ticket or provision of travel services to the person named in such document or electronic document.
1-11 “Authorized Agent” means a passenger sales agent appointed by a Carrier to represent the Carrier in the sale of Carriage of Passengers over the services of the Carrier and, if authorized by the Carrier, over the services of any other Carrier.
1-12 “Infant” means a person who has not reached his/her second birthday as of the date of commencement of Carriage.
1-13 “Child” means a person who has reached his/her second birthday but not his/her twelfth birthday as of the date of commencement of Carriage.
1-14 “Passenger” means any person, except crew members, carried or to be carried in an aircraft with the consent of a Carrier.
1-15 “Ticket” means either the document entitled “Passenger Ticket and Baggage Check” or the Electronic Ticket, in each case issued by a Carrier or its Authorized Agent for Carriage of a Passenger and/or Baggage, setting forth a portion of the conditions of a contract of Carriage and notices relating thereto and containing Flight Coupon and Passenger Coupon or Passenger Receipt or Electronic Flight Coupon and Itinerary/Receipt.
1-16 “Conjunction Ticket” means a Ticket issued to a Passenger in conjunction with another Ticket which together constitute a single contract of Carriage.
1-17 “Electronic Coupon” means an electronic Flight Coupon or other value document held in SJO’s database.
1-18 “Electronic Flight Coupon” means such form of Flight Coupon as is recorded in SJO’s database.
1-19 “Electronic Miscellaneous Document” means an electronic document issued by a Carrier or its Authorized Agent, requesting issue of an appropriate Ticket or provision of travel services to the person named in such electronic document.
1-20 “Electronic Ticket” means the Itinerary/Receipt and Electronic Flight Coupon issued by a Carrier or its Authorized Agent.
1-21 “Passenger Coupon” or “Passenger Receipt” means such coupon or receipt constituting a portion of a Ticket as is issued by a Carrier or its Authorized Agent and is marked with “Passenger Coupon” or “Passenger Receipt”, which document shall constitute a Passenger’s written evidence of a contract of Carriage.
1-22 “Flight Coupon” means such portion of a Passenger Ticket (in the case of Electronic Ticket, the Electronic Flight Coupon) as indicates particular places between which the coupon is good for Carriage.
1-23 “Normal fare” means the highest fare among all fares established during the period of applicability.
1-24 “Special Fare” means a fare other than the Normal Fare.
1-25 “Days” means calendar days including all seven days of the week; provided that, for the purpose of calculating the number of days of a notice period, the day upon which such notice is dispatched shall not be counted and further provided that, for the purpose of determining the period of validity of a Ticket, the day upon which the Ticket is issued, or the flight is commenced, shall not be counted.
1-26 “Baggage” means such articles, effects and other personal property of a Passenger as are necessary or appropriate for wear, use, comfort or convenience in connection with his/her travel. Unless otherwise specified, it includes both Checked and Unchecked Baggage of the Passenger.
1-27 “Baggage Check” means such portion of a Ticket as provides for Carriage by a Carrier of Checked Baggage and as is issued by the Carrier as receipt of such Checked Baggage
1-28 “Baggage Identification Tag” means a document issued by a Carrier solely for the purpose of identification of Checked Baggage and consisting of two portions; the baggage tag portion which is attached by the Carrier to a particular article of Checked Baggage and the Baggage claim stub which is given to the Passenger.
1-29 “Checked Baggage” means Baggage of which a Carrier takes custody and for which the Carrier issues a Baggage Check and Baggage Identification Tag.
1-30 “Unchecked Baggage” means any Baggage other than Checked Baggage that the Carrier has permitted a Passenger to carry into the cabin.
1-31 “Itinerary/Receipt” means the document or documents that form part of the Electronic Ticket containing the information such as the itinerary, ticket information, a portion of the conditions of a contract of Carriage and notices relating thereto and that constitute Passenger's written evidence of a contract of Carriage.
1-32 “Check-in Deadline” means the time limit specified by Carrier by which Passenger shall complete check-in formalities.
1-33 “Force Majeure” means an unusual and unforeseeable circumstance beyond control and the consequences of which could not be avoided regardless of any due care being exercised.
1-34 “SDR” mean Special Drawing Rights as defined by the International Monetary Fund. Conversion of the SDR sum into a national currency shall, in the case of judicial proceedings, be made at the exchange rate between the currency and SDR prevailing on the date of the final court hearing of such proceedings and, in any other case, at the exchange rate between the currency and SDR prevailing on the date on which the amount of the damages is finally fixed or on which the value of Baggage is declared.
1-35 “French Gold Francs” means French francs consisting of 65 1/2 milligrams of gold at the standard of fineness of nine hundred thousandths. French Gold Francs may be converted into any national currency in round figures.
1-36 “Stopover” means such deliberate interruption of a travel by a Passenger, at a point between the place of departure and the Destination, as is agreed to in advance by the Carrier.
1-37 “Change of Flight” means any change in a flight that was originally indicated or recorded in a duly-issued Ticket.
1-38 “Rerouting” means any change in a routing, flight or period of validity from that originally provided in the duly-issued Ticket which a Passenger presents for Carriage.
1-39 “Spring Japan” is the shorter form of Spring Airlines Japan Co., Ltd. the English name of Spring Airlines Japan Company Limited. The two-character Airline Designator Code is IJ, the three-character code is SJO. <
Article 2 – APPLICATION OF CONDITIONS
2-1 General
Nothing in these Conditions of Carriage or SJO's Regulations shall, unless permitted by the Convention and otherwise expressly provided herein, constitute a modification by Spring Japan of any provision of, or waiver by Spring Japan of any right granted to it by, the Convention. Except as provided in Article 2.3 or in case Spring Japan's Conditions of Carriage applicable exclusively to its own domestic services apply, any Carriage of Passengers and/or Baggage shall be subject to these Conditions of Carriage and SJO’s Regulations in effect as of the date of commencement of the Carriage covered by the first Flight Coupon of the Ticket.
2-2 Consent of Passengers
Passengers shall be deemed to have acknowledged and given consent to these Conditions of Carriage and SJO's Regulations established under these Conditions.
2-3 Gratuitous Carriage
With respect to gratuitous Carriage, Spring Japan reserves the right to exclude the application of any provisions of these Conditions of Carriage.
2-4 Applicability
To the extent not in conflict with the Convention, these Conditions of Carriage shall apply to any Carriage of Passengers and/or Baggage and any service incidental thereto, each to be performed or provided by Spring Japan at fares, rates and charges published in connection with these Conditions of Carriage.
2-5 Conditions Prevail over Regulations
Except as provided herein, in the event of any inconsistency between these Conditions of Carriage and any other regulations of Spring Japan, these Conditions of Carriage shall prevail.
2-6 Change of Conditions of Carriage or SJO's Regulations
Except as will be prohibited by Applicable Laws, Spring Japan may change, modify or amend any provision of these Conditions of Carriage or of SJO's Regulations without prior notice; provided that no contract of Carriage shall be subject to such change, modification or amendment made after the Carriage to be performed pursuant to such contract commences.
2-7
The title of each Article of these Conditions of Carriage is for convenience only and is not used for interpretation of the text. The Condition of Carriage is done in the English language, and any other language of the text shall only be for reference.
Article 3 – CODE SHARE
3-1
On some routes Spring Japan offers our services together with other Carriers, placing Spring Japan’s designator code on flights operated by other Carriers under code share agreements.
3-2
For a code share flight operated by another Carrier, Spring Japan will advise Passenger of the identity of the operating Carrier prior to the time of reservation.
3-3
Passengers traveling on a flight operated by another Carrier may be subject to terms and conditions of the operating Carrier that differ from those of Spring Japan, including those regarding
(1) involuntary rerouting provided in Article 8.2
(2) check-in provided in Article 11
(3) refusal and limitation of carriage provided in Article 12.1 and 12.2
(4) restriction of acceptance as baggage, free baggage allowance and excess baggage charge and acceptance of animals provided in Article 13
(5) cancellations provided in Article 7.2.(1)
Article 4 – TICKETS
4-1 General
(1) Ticket constitutes prima facie evidence of the contract of carriage between Carrier and the Passenger named on the Ticket. Spring Japan will provide carriage only to Passenger holding a valid Ticket issued by Spring Japan or its Authorized Agent. The Conditions of Contract contained in Ticket are summary of the provisions of these Conditions of Carriage.
(2) The Carrier or its Authorized Agent shall issue for each Passenger a separate Ticket.
(3) A Ticket shall not be transferable. Spring Japan shall not be liable to any person entitled to be carried or to receive a refund, for honouring or refunding a Ticket presented by any person other than the person so entitled. If a Ticket is in fact used by any person other than the person who is entitled to be carried, with or without such person’s knowledge and consent, Spring Japan shall not be liable for death of or injury to such unauthorized person or for loss, destruction or delay in arrival of, or damage to, such unauthorized person’s Baggage or other personal property arising from or in connection with such unauthorized use.
(4) A passenger must present a valid Ticket duly issued in accordance with SJO's Regulations and containing the Flight Coupon for the flight which he/she is actually to board and all other unused Flight Coupons and a Passenger Coupon or Passenger Receipt when he/she takes Carriage (or, in the case of an Electronic Ticket, the Itinerary/Receipt and the passenger's identification). A Passenger shall not be entitled to be carried if the Ticket presented by the Passenger falls within the scope of Article 12.1.(5) through 12.1.(7).
(5) In the case of loss or mutilation of a Ticket or any portion thereof, or non-presentation of a Ticket containing a Passenger Coupon or Passenger Receipt and all unused Flight Coupons, Spring Japan may, upon the Passenger's request set forth in the next succeeding sub-paragraph, issue a new Ticket to replace such Ticket or such portion subject to the following conditions:
(a) Spring Japan receives from the Passenger a proof satisfactory to Spring Japan to prove that a valid Ticket for the relevant flight was duly issued and if, given the circumstances, Spring Japan deems it appropriate; and
(b) the Passenger agrees, in such form as may be prescribed by Spring Japan, to indemnify Spring Japan from any loss and damage incurred by Spring Japan in connection with issue of such replacement Ticket.
Spring Japan may charge a reasonable administration fee for this service, unless the loss or mutilation was due to the negligence of Spring Japan, or its Authorized Agent.
4-2 Validity for Carriage
(1) When validated, a Ticket shall be good for Carriage from the airport at the place of departure to the airport at the Destination via the route described in the Ticket and for the period of time specified or referred to in the next succeeding sub-paragraph. Each Flight Coupon shall be good for Carriage on the date and flight for which a seat is reserved for the Passenger. If a Flight Coupon is issued on an "open date" basis, a seat will be reserved for the Passenger upon his/her application therefor, subject to the conditions of the applicable fare and the availability of the seat on the flight. The place and date of issue shall be shown on the valid Ticket.
(2) Unless otherwise provided in the applicable fare rules, these Conditions of Carriage, or in applicable Tariffs which may limit the validity of Ticket, in which case the limitation will also be shown on Ticket, a Ticket is valid as follows:
(a) The period of validity of a Ticket shall be one year, if Carriage is commenced, from the date of commencement of Carriage or, if no portion of the Ticket is used, from the date of issue thereof. If a Ticket involves a flight coupon to which any fare having a period of validity that is less than one year applies, such period shall apply only to such flight coupon.
(b) The period of validity of a Miscellaneous Charges Order and Electronic Miscellaneous Document shall be one year from the date of issue thereof. A Miscellaneous Charges Order and Electronic Miscellaneous Document will not be honoured for a Ticket unless it is presented for a Ticket within one year from the date of issue thereof.
(c) A Ticket shall expire at midnight on the date of expiration of the period of validity of the Ticket. Unless otherwise provided in SJO's Regulations, a travel pursuant to a Flight Coupon of a Ticket may continue beyond the date of expiration of the Ticket if such travel commences prior to midnight thereof.
(3) If a Passenger is prevented from travelling within the period of validity of a Ticket because Spring Japan:
(a) cancels the flight on which the Passenger holds a reservation;
(b) omits a scheduled stop, being the Passenger’s place of departure, Destination or Stopover point;
(c) fails to operate a flight reasonably according to the schedule;
(d) causes the Passenger to miss a connecting flight of Spring Japan;
(e) is unable to provide previously confirmed space;
Spring Japan will, unless otherwise provided in SJO’s Regulations, extend the period of validity of the Ticket, without additional collection of fare, to Spring Japan’s first flight on which a seat is available.
(4) If a Passenger, after commencing his/her travel, is prevented from travelling within the period of validity of a Ticket by reason of his/her illness (but not pregnancy), Spring Japan may, unless precluded by SJO’s Regulations applicable to the fare paid by the Passenger, extend such period as follows;
(a) With respect to a Ticket of which the period of validity is one year, Spring Japan may extend such period to the date on which the Passenger becomes fit to recommence his/her travel according to a valid medical certificate; provided that in case Spring Japan is unable to provide the Passenger on such date with a seat for which the applicable fare is paid by the Passenger, to Spring Japan’s first flight after such date from the point where the Passenger recommences his/her travel on which flight a seat is available. If an unused Flight Coupon of the Ticket involves one or more Stopover points, Spring Japan may, subject to SJO’s Regulations, extend the period of validity of the Ticket for not more than 3 months from such date. Spring Japan will provide similar extension to one (1) of the members accompanying such Passenger.
(b) With respect to a Ticket of which the period of validity is less than one year, Spring Japan may not extend the period of validity of the Ticket. The refund will be made in accordance with Article 9.3.
(5) In the event of death of a Passenger en route, Spring Japan may amend or modify the Ticket of a person accompanying the Passenger by, among other things, extending the period of validity. In the event of death in the immediate family of a Passenger after he/she commences his/her travel, Spring Japan may, also with respect to the Tickets of the Passenger or his/her immediate family accompanying the Passenger, extend the period of validity. Any such amendment or modification shall be subject to Spring Japan's receipt of a proper death certificate and any such extension shall not exceed 45 Days from the date of death.
4-3 Flight Coupon Sequence of Use
(1) Spring Japan will honour Flight Coupons only in sequence from the place of departure indicated in the Ticket.
(2) A Ticket shall not be valid and Spring Japan will not honour the Ticket if a Flight Coupon for the first international sector is not used and the Passenger commences his/her travel at any Agreed Stopping Place.
Article 5 – FARES, TAXES, FEES AND CHARGES
5-1 Fares
(1) Fares shall apply only to Carriage from the airport at the place of departure to the airport at the Destination and shall not include ground transportation service within airport areas, between airports or between an airport and downtown areas.
(2)
(a) Applicable fares are the published fares published by Spring Japan or, if not so published, constructed in accordance with SJO's Regulations. Unless otherwise provided in Applicable Laws, the applicable fare is the fare for the flight or flights in effect on the date of commencement of the carriage covered by the first Flight Coupon of the Ticket. When the amount that has been collected is not the applicable fare, the difference shall be paid by the Passenger, or , as the case may be, refunded by Spring Japan. In accordance with Regulation of Spring Japan, should the Passenger request to change the itinerary, flight number or dates of travel, it may impact the fare to be paid.
(b) Unless otherwise provided in these Conditions of Carriage or SJO's Regulations, fares entitle a Passenger to occupy one seat. Unless otherwise provided in SJO's Regulations or specifically approved by Spring Japan, a Passenger shall be entitled to occupy one seat on board.
(3) Unless otherwise provided in SJO’s Regulations, fares shall apply only to a routing published in connection therewith. If there are more than one routings at the same fare, a Passenger may specify the routing prior to issuance of a Ticket. If he/she does not specify the routing, Spring Japan may determine the routing.
5-2 Taxes and Charges
(1) Any tax or charge imposed by a government or other public authority, or by an operator of an airport in respect to a Passenger or his/her use of any services or facilities shall be in addition to the published fares and charges and be payable by the Passenger.
(2) At the time Passenger purchase Ticket, he/she will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown separately on the Ticket. The taxes, fees and charges imposed on air travel may change and can be imposed after the date of Ticket issuance. The Passenger will be obliged to pay it prior to departure.
5-3 Currency
Fares and charges may be paid in a currency to be specified by Spring Japan subject to Applicable Laws other than the currency in which the fare or charge is published. Spring Japan reserves the right to make a refund in the same manner and in the same currency being paid for the Ticket. If a payment is made in a currency other than the currency in which the fare or charge is published, such payment shall be made at the rate of exchange established in accordance with SJO’s Regulations.
Article 6 – RESERVATIONS AND TICKETING
6-1 Reservation Requirements
(1) Spring Japan or its Authorized Agent will record Passenger’s flight reservation. Upon request Spring Japan will provide Passenger with written confirmation of Passenger’s reservation.
(2) Under SJO’s Regulations, conditions applicable to certain fares may limit or prohibit change or cancellation of reservations.
6-2 Ticketing Time Limits
Reservations will not be valid until the fare has been paid in accordance with the procedures and time limits.
6-3 Personal Data
A Passenger agrees that his/her personal data will be furnished to Spring Japan by the Passenger or his/her agent, will be retained by Spring Japan or, if Spring Japan deems necessary, will be transmitted by Spring Japan to any of its own offices, its Authorized Agents, other Carriers, the providers of travel services, government authorities or other entity or agency, for the purpose of making a reservation for Carriage, obtaining ancillary services, facilitating immigration and entry requirements or making available such data to government authorities or for any other purpose which Spring Japan deems necessary in order to facilitate any convenience of the travel for the Passenger.
6-4 No Guarantee of Seat
Spring Japan will endeavor to honour advance seating requests, however, Spring Japan cannot guarantee any particular seat. Spring Japan may, without a prior notice, change such seat due to a ship change or other reasons. Spring Japan reserves the right to assign or reassign seats at any time, even after boarding of the aircraft, for this is necessary for operational, safety or security reasons.
6-5 Cancellation of Reservations made by Spring Japan
(1) Spring Japan may, at its own discretion, cancel all or a part of the Passenger’s reservations if two or more seats are reserved for the same Passenger and if:
(a) same section of routes on the same day are reserved;
(b) same section of routes on dates in close proximity to each other are reserved;
(c) different section of routes on the same date are reserved; or
(d) it is reasonably considered that the Passenger can not use all of the seats reserved.
(2) If a Passenger fails to use a seat reserved on a flight without giving a prior notice thereof to Spring Japan , Spring Japan may cancel, or request any other Carrier to cancel, his/her onward reservations thereafter. If a Passenger fails to use a seat reserved on a flight of other Carriers without giving a prior notice thereof to such Carrier, Spring Japan may, upon the Carrier’s request, cancel his/her onward reservations thereafter. A service charge may be payable upon applicable fares.
(3) In the event that reconfirmation of reservations is required in accordance with regulations of any Carrier other than Spring Japan, Spring Japan may cancel the onward Spring Japan’s flight reservations thereafter for a Passenger when he/she fails to reconfirm a reservation of the Carrier within the time specified by the Carrier.
6-6 Service Charge When Seat not Used
A service charge shall, upon Spring Japan’s request and in accordance with SJO’s Regulations, be paid by a Passenger who fails to use a seat of which a reservation is made.
6-7 Communications Charges
A Passenger shall, unless Spring Japan agrees otherwise, bear any communication charges for telephone, fax or other communication facility (such as internet) used in connection with making or cancelling a reservation.
6-8 Communication Failure, etc.
In the event of delay in or failure of reservation, change and cancellation of a flight that arises from failure of communication equipment and line, computer and communications means such as disruption of telephone service, Spring Japan shall not be liable for any damage caused thereby except in the case such event is caused by the fault of Spring Japan.
Article 7 – SCHEDULES, DELAYS AND CANCELLATIONS OF FLIGHTS
7-1 Schedules
(1) Spring Japan undertakes to use its best efforts to carry a Passenger and his/her Baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel; provided that times shown in a timetable or elsewhere shall be just scheduled but not guaranteed and shall form no part of the contract of Carriage. Spring Japan may change any schedule of a flight without any prior notice and shall not be responsible for any trouble in respect of connection of a Passenger and/or his/her Baggage with any other flight because of such change.
(2) Spring Japan may, without prior notice, substitute any other Carrier or change an aircraft with respect to Carriage assumed by Spring Japan.
7-2 Delays and Cancellations of Flights
(1) Spring Japan may, without prior notice, cancel, terminate, divert, postpone or delay any flight or the right to, or any reservation with respect to, any further Carriage thereafter or determine if any take-off or landing should be made, without any liability except to refund, in accordance with these Conditions of Carriage and SJO’s Regulations, the fares and charges for any unused portion of the Ticket:
(a) because of any fact beyond Spring Japan’s control (including, but not limited to, Force Majeure such as meteorological conditions, acts of God, strikes, riots, civil commotions, embargoes, wars, hostilities, disturbances or unstable international relations) whether actual, threatened or reported or because of any delay, demand, condition, circumstances or requirement directly or indirectly relating to such fact;
(b) because of any fact not to be foreseen, anticipated or predicted;
(c) because of any Applicable Laws; or
(d) because of shortage of labor, fuel or facilities or labor problems of Spring Japan or others.
(2) If a Passenger refuses, notwithstanding Spring Japan’s request, to pay all or a portion of the fares demanded by Spring Japan or the charges demanded or assessed by Spring Japan with respect to his/her Baggage, Spring Japan will cancel the Carriage, or the right to any further Carriage thereafter, of the Passenger and/or his/her Baggage, without being subject to any liability therefor except to refund, in accordance with these Conditions of Carriage and SJO’s Regulations, any unused portion of the Ticket for which the Passenger fully paid the applicable fares and charges.
Article 8 – CHANGE
8-1 For Voluntary Change
Passenger who has not commenced the trip, or commenced trip already but before getting to the destination requested to change in a routing ,destination, flight or Ticket validity period ( hereinafter referred to as “Rerouting” ) whichever were indicated on the unused leg, shall be deemed as voluntary change.
(1) For voluntary change, it shall act as follows;
(a) Any request for change shall be made before getting to the destination as shown in the Ticket.
(b) The fares and charges applicable after a Rerouting shall be those which, as of the date of issue, were intended to apply on the date of commencement of the Carriage; provided that a Passenger, whose Ticket is all unused, requests Rerouting on a Flight coupon for the first international sector, the fares and charges applicable after a Rerouting shall be those applicable on the date on which the change is made and reflected on the Ticket.
(c) Any differences after taking into change shall be settled accordingly the balance paid to Carrier or the Passenger.
(d) The date of expiration of any Ticket newly issued as a result of a change in a routing, Carrier(s) or flight shall be the same as that of the original Ticket or Miscellaneous Charges Order or Electronic Miscellaneous Document; provided that, if a Passenger, whose Ticket is all unused, requests Rerouting on unused Ticket, the date of expiration of a new Ticket shall be calculated from the date of issuing the Rerouting Ticket.
(e) Any restrictions upon the Ticket shall be met before change application can be honoured. Under SJO’s Regulations, conditions applicable to certain fares may limit or prohibit voluntary change.
(f) Should Passenger change the transportation without Spring Japan’s agreement, Spring Japan will assess the correct price for the actual travel. Passenger will have to pay any fare difference, if any, plus reasonable service fee. Any unused Coupons of Passenger's Ticket will be invalidated.
(2) Change of Passenger’s Name
(a) Should Passenger changes his/her name appeared in Ticket, it shall be deemed as voluntary refund as per Article 9.3
(b) Spring Japan will charge the Passengers who apply for partial of changes in names, provided the typo is not due to mistake of Spring Japan or its Authorized Agent.
8-2 For Involuntary Change
(1) Unless otherwise provided in Article 7.2.(1), in the event that Spring Japan cancels a flight, fails to operate a flight reasonably according to the schedule, fails to stop at a Passenger's Destination or Stopover point, is unable to provide a Passenger with his/her reserved seat or causes a Passenger to miss a connecting flight of Spring Japan on which he/she holds a reservation, Spring Japan will, at the Passenger's option, follow either (a) or (b) below:
(a) carry the Passenger on any other flight of Spring Japan on which a seat is available;
(b) make a refund in accordance with the provisions of Article 9.2.
(c) the options outlined in Article 8.2.(1)(a) through 8.2.(1)(b) are the sole and exclusive remedies available to the Passenger.
(2) In the event that a Passenger misses an onward connecting flight of Spring Japan on which the Passenger holds a reservation because a Carrier carrying the Passenger fails to operate its flight according to the schedule or changes the schedule of such flight, Spring Japan shall not be liable for such missed connections.
Article 9 – REFUNDS
9-1
Spring Japan will refund Ticket or any unused portion thereof, in accordance with its own applicable fare rules or Tariff, including rules as follows;
Under SJO's Regulations, Spring Japan will limit or refuse a refund for a Ticket subject to conditions applicable to certain fares.
(1) Unless otherwise provided in this Paragraph, Spring Japan will make a refund to the person named in a Ticket or, to the person who purchased the Ticket upon presentation to Spring Japan of satisfactory evidence to prove that he/she is entitled by these Conditions of Carriage to such refund.
(2) If a person other than the Passenger named in a Ticket pays for the Ticket and designates a person to whom refund shall be made, Spring Japan will indicate on the Ticket that there is a restriction on a person to whom refund shall be made and make a refund only to the designated person.
(3) Passenger requesting refund shall fill in "REFUND APPLICATION FORM" as prescribed by Spring Japan. Except in the case of lost Tickets, refunds will only be made on surrender to Spring Japan of the Passenger Coupon or Passenger receipt and surrender of all unused Flight Coupons.
(4) Any refund made to a person presenting to Spring Japan a Passenger Coupon or Passenger Receipt and all unused Flight Coupons and claiming a refund pursuant to Article 9.1.(1) or 9.1.(2) shall be deemed a valid refund and shall discharge Spring Japan from liability to make any further refund to the true person.
(5) Refund due to Illness
(a) In case Passenger wishes to refund due to sickness, he/she shall show the Carrier his/her proper diagnostic certificate or medical record.
(b) In case of refund due to illness, with respect to a Ticket of which the period of validity is one year, unless otherwise provided in the applicable fare rules, full paid fare will be refundable if it is made before flight departure or the balance of full paid fare less any used leg shall be refunded if in stopovers. With respect to a Ticket of which the period of validity is less than one year, the refund will be made in accordance with Article 9.3.
(c) In case the companion of the sick Passenger request refund, it may be granted at same time for free. For more than one companion, refund for the other shall be made in accordance with Article 9.3.
(6) Refund on Death of Passenger
(a) In case of death to a Passenger before or during his/her journey, Spring Japan shall be subject to:
(i) In the event of death of a Passenger, his/her immediate family member or their proxy may request refund, by presenting proper death certificate and the refund will be made free of charge.
(ii) In case the person paid for the Ticket except the dead Passenger request refund, by presenting proper death certificate and the refund will be made free of charge.
(b) In case of refund for death, full paid fare will be refundable if it is made before flight departure, or the balance of full paid fare less any used leg shall be refunded if in stopovers.
(c) In case the companion of the dead Passenger request refund, it shall be made at the same time for free. For more than one companion, refund for the other shall be made in accordance with Article 9.3.
(d) A Passenger requests refund by reasons of death of his/her immediate family not accompanying him/her, refund will be made in accordance with the regulations specified in Article 9.3.
9-2 Involuntary Refunds
(1) The term "Involuntary Refund" means any refund made when a Passenger is prevented from using the Carriage provided for in his/her Ticket resulting from Spring Japan cancels a flight, fails to operate a flight reasonably according to the schedule, fails to stop at a Passenger's Destination or Stopover point, fails to provide previously confirmed space, causes a Passenger to miss his/her connecting flight of Spring Japan on which he/she holds a reservation or refuses to carry or removes a Passenger pursuant to any of Article 12.1.(1) through 12.1.(3), Article 12.1.(8) or Article 12.2.(2), and the amount of the refund shall be:,
(a) if no portion of the Ticket has been used, an amount equal to the fare paid;
(b) if a portion of the Ticket has been used, the higher of the following:
(i) the amount equal to the one way fare (or, when round trip discount was applied, one half of the round trip fare), less the same rate of discount, if any, that was applied in computing the original one way fare, and charges applicable to the unused transportation from the point of termination to the Destination or Stopover point named on the Ticket or to the point at which transportation is to be resumed; and
(ii) the difference between the fare paid and the fare for the Carriage completed.
9-3 Voluntary Refunds
(1) If a Ticket is refundable and the Passenger asks for refund based on reasons other than those set out in Article 9.2, the amount to be refunded shall be;
(a) If no portion of the Ticket has been used, an amount equal to the fare paid, less any reasonable service charges or cancellation fees provided in SJO's Regulations;
(b) If a portion of the Ticket has been used, the refund will be amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, less any reasonable service charges or cancellation fees.
9-4 Refunds on Lost Ticket
(1) For refund on lost Ticket or portion of it, satisfactory proof of fact of the loss shall be presented to Spring Japan, and subject to payment of a reasonable service fee, refund may be made on condition;
(a) That the lost Ticket, or portion of it, has not been used, previously refunded or replaced, where the use, refund or replacement by or to a third party was resulted from the negligence of Spring Japan, or its Authorized Agent.
(b) The person to whom the refund is made agrees to indemnify Spring Japan for any loss and damage incurred by Spring Japan in connection with the refund or such lost Ticket being used for Carriage, refund or otherwise.
(2) If Spring Japan or its Authorized Agent lose the Ticket or a portion of the Ticket, the loss shall be its own responsibility.
9-5 Right to Refuse Refund
(1) Under SJO's Regulations, Spring Japan will limit or refuse a refund for a Ticket subject to conditions applicable to certain fares.
(2) Spring Japan will refuse a refund for a Ticket in the event that a request therefor is made later than 30 Days from the expiration date of the Ticket.
(3) Spring Japan may refuse a refund for a Ticket which a Passenger presents to Spring Japan or to government officials of a country as evidence of his/her intention to depart therefrom, unless the Passenger establishes to Spring Japan’s satisfaction that he/she has permission to remain in the country or that he/she will depart therefrom by other Carrier or other transportation service.
(4) Spring Japan will not make a refund for a Ticket of a Passenger in the event that Carriage of the Passenger is refused or he/she is removed in accordance with Article 12.1.(4) through 12.1.(7).
9-6 Currency
Spring Japan reserves the right to make a refund in the same currency being paid for the Ticket.
9-7
Unless otherwise provided in SJO's Regulations, Spring Japan will make a voluntary refund for a Ticket only in case Spring Japan or its Authorized Agent originally issued the Ticket.
9-8 Refund to Credit Card or Debit Card Accounts
Refund for Ticket paid with credit card or debit card can only be credited to the card account originally used for the purchase. The refundable amount to be paid by Spring Japan will be on the basis of the amount and the currency originally paid by the Passenger.
Such payment shall be made at the rate of exchange established in accordance with SJO’s Regulations.
Article 10 – GROUND TRANSPORTATION SERVICE
Unless otherwise provided in SJO’s Regulations, Spring Japan will not arrange for, operate or provide ground transportation service within airport areas, between airports or between an airport and downtown areas. Except ground transportation service is directly operated by Spring Japan, any such service will be provided by an independent operator who is not and shall not be deemed an agent or servant of Spring Japan. Even in case a representative, officer, employee or agent of Spring Japan assists a Passenger in making arrangements for such ground transportation service, Spring Japan shall not be liable for the acts or omissions of such independent operator. In the event that Spring Japan operates for a Passenger such ground transportation service, SJO’s Regulations including, but not limited to, those stated or referred to in those regulations concerning Tickets, Baggage Checks, value of Baggage or otherwise shall be deemed applicable to such ground transportation service. No portion of fares shall be refundable even in case such ground transportation service is not used.
Article 11 – CHECK-IN AND BOARDING
11-1
Check-in Deadlines may be different at each airport and Spring Japan recommend that Passenger should check out these Check-in Deadlines and comply with them. Spring Japan reserves the rights to change the Check-in Deadlines accordingly.
11-2
A Passenger shall arrive at Spring Japan’s check-in location and boarding gate sufficiently in advance of flight departure to permit completion of any departure procedures. If no time is designated, sufficiently in advance of the flight departure so that there will be enough time for the Passenger to have check-in and departure procedures completed by the departure time of the flight.
11-3
If a Passenger fails to arrive at Spring Japan's check-in counter or the boarding gate by the time indicated by Spring Japan or is unable to depart because of improper or incomplete exit, entry or other necessary documentation required for his/her departure, Spring Japan may cancel his/her reservation of a seat and will not delay the flight for the Passenger.
11-4
Spring Japan shall not be liable to the Passenger for any damage due to the Passenger's failure to comply with the provisions of this Article.
11-5
Passengers shall observe the instructions of the Carriers' staff member and crew member with respect to boarding, deplaning and/or any other acts at airports or on board, or with respect to places of loading or unloading of the Passenger's Baggage.
Article 12 – REFUSAL AND LIMITATION OF CARRIAGE
12-1 Right to Refuse Carriage, Etc.
Spring Japan may refuse Carriage of, or remove, any Passenger, and in such case his/her Baggage will be handled in the same way, if Spring Japan determines at its reasonable discretion that:
(1) such action is necessary for a reason of flight safety;
(2) such action is necessary in order for Spring Japan to comply with Applicable Laws of any state or country to be flown from, into or over or other states or countries concerned;
(3) the Passenger or his/her conduct, age or mental or physical condition;
(a) requires special assistance of Spring Japan,
(b) may cause discomfort or makes himself/herself objectionable to other Passengers,
(c) may cause harm to himself/herself or to other persons or an aircraft or any property;
(d) obstructs any crew member in performing his/her duties or fails to comply with any instruction of any crew member
(e) uses portable telephones, portable radios, electronic games or other electronic devices in aircraft cabin without Spring Japan’s permission,
(f) smokes in aircraft cabin;
(4) the Passenger fails to pay any applicable fares, charges or taxes or may fail to perform a credit arrangement agreed upon between Spring Japan and the Passenger (or the person paying for the Ticket);
(5) the Ticket presented by the Passenger is:
(a) acquired unlawfully or purchased from an entity other than the issuing Carrier or its Authorized Agent,
(b) reported to have been lost or stolen,
(c) a counterfeit Ticket, or
(d) mutilated, or altered willfully by a person other than Spring Japan or its Authorized Agent, with respect to any Flight Coupon thereof ,in any of which cases Spring Japan reserves the right to retain the Ticket;
(6) the person presenting a Ticket cannot prove that he/she is the person named in the "Passenger Name" box of the Ticket, in which case Spring Japan reserves the right to retain such Ticket; or
(7) Passenger have failed to comply with the requirements set forth in Article 4.3.(2).
(8)
(a) the Passenger falls under Article 16.2.(1)(b),
(b) the Passenger may unlawfully seek to enter a country through which he/she is in transit by means of destroying his/her documentation required for exit, entry or other purposes or other ways, or
(c) the Passenger refuses to accept Spring Japan's request by reason of protecting an unlawful entry to a country that he/she surrenders his/her documentation required for exit, entry or other purposes to be held by a crew member in exchange of Spring Japan's receipt thereof;
(9) the Passenger falls under Article 13.5.(3) or 13.5.(4),
In the case of Article 12.1.(3)(c) or 12.1.(3)(d), Spring Japan may take such other measures as Spring Japan deems necessary to prevent the Passenger from continuing such conduct, failure, obstruction or act which measures shall include, but not limited to, restraint of the Passenger.
12-2 Limitation on Carriage
(1) Attendant travel with Passenger
Spring Japan may request the Passenger to be accompanied if it is required for the Passenger’s safety, or if the Passenger cannot evacuate from aircraft on his/her own, or if the Passenger is unable to understand the safety instructions.
Acceptance of Carriage of incapacitated persons, pregnant women or persons with illness shall be subject to SJO’s Regulation and may require a prior arrangement with Spring Japan.
(2) Carriage of Children or Infant
Children or Infant less than 12 years old shall travel with an adult companion Passenger who shall be at least 18 years old and without any physical or mental disability.
(3) Conditional Acceptance for Carriage
If a Passenger whose status, age or mental or physical condition may cause any hazard or risk to himself/herself is carried, Spring Japan shall not be liable for death of, or any injury, illness, wounding or disability suffered by, the Passenger or any aggravation or consequences thereof due to such status, age or mental or physical condition.
(4) If the total weight of the Passengers boarding, and/or Baggage loaded in, an aircraft may exceed the maximum allowance weight with respect to the aircraft, Spring Japan may, in accordance with SJO’s Regulations, decide which Passengers and/or Baggage will be carried
Article 13 – BAGGAGE
13-1 Free Baggage Allowance
In respect of international carriage performed by Spring Japan, the free Baggage allowance will be determined on the basis of weight concept. Except as otherwise provided in SJO’s Regulations, the free Baggage allowance for each Passenger, including Checked Baggage and Unchecked Baggage, will be limited as follows;
(1) Free Allowance for Adults
A Passenger is entitled to a free Baggage allowance of 25 kilograms, including Checked Baggage and Unchecked Baggage.
(2) Free Allowance for Children/Infants
Children are entitled to the same free Baggage allowance as adult Passengers. Infants are not entitled to a free Baggage allowance. Infants paying the children’s fare are entitled to the same free Baggage allowance as adult Passengers.
(3) In the event that two or more Passengers travelling on the same flight check their Baggage at the same time to be carried by Spring Japan to the same place, Spring Japan may, upon those Passenger's request, provide them collectively with a free Baggage allowance equal to the aggregated individual free Baggage allowance in respect of number of pieces and weight.
(4) For the domestic leg of international carriage, the free Baggage allowance for
Passenger will be determined by the regulation for the appropriate international leg.
(5) Where involuntary rerouting is made, Passenger shall be entitled to the free
Baggage allowance applicable to the fare originally paid.
(6) A fully collapsible stroller/pushchair, carrying basket and/or a car seat for Infants or children passenger’s own use are accepted for free and are not included in the Baggage allowance.
Any devices of necessity for disabled passenger (collapsible wheel chairs, sticks, prosthesis, etc.) are accepted for free and are not included in the Baggage allowance.
13-2 Excess Baggage Charge
(1) Excess Baggage means the Baggage to be carried in excess of the free Baggage allowance, regardless for Checked and Unchecked Baggage and special charge will be assessed for such Baggage.
(2) Baggage in excess of the free Baggage allowance set forth in Article 13.1. shall be subject to the applicable excess Baggage charge provided in SJO's Regulations.
(3) Excess Baggage Ticket shall be provided to evidence such charge.
(4) Unless Spring Japan otherwise agrees in advance with a Passenger, Spring Japan may carry the Passenger’s Baggage which is in excess of the applicable free Baggage allowance on any other flight or by any other transportation service.
13-3 Items Unacceptable as Baggage
(1) Passenger must not include in his/her Baggage, whether as Checked Baggage or Unchecked Baggage.
(a) items which are likely to endanger the aircraft or person or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in SJO’s Regulations. The following items expressly are unacceptable as Baggage; explosives, compressed gases, corrosives, oxidizing, radioactive or magnetized materials, materials that are easily ignited, poisonous, offensive or irritating substances;
(b) items Carriage of which is prohibited by Applicable Laws of any state or country to be flown from, into or over;
(c) items which Spring Japan deems unsuitable for Carriage by reason of their weight, size, shape or character such as being fragile or perishable;
(d) live animals, except those provided for in Article 13.9.; or
(e) Firearms, swords and other similar items, except as otherwise provided in SJO’s Regulations.
(2)Spring Japan will refuse to accept fragile or perishable items, money, jewelry, precious metals, negotiable papers, securities or other valuables, business documents, passports or other identification documents necessary for travel or samples as Checked Baggage.
(3) If any item referred to in Article 13.3.(1) is carried, whether or not Carriage of such item as Baggage is prohibited, such Carriage shall be subject to the charges, limitations of liability and any other provision of these Conditions of Carriage applicable to Carriage of Baggage.
13-4 Right to Refuse Carriage
(1) Spring Japan may refuse Carriage of, and take any necessary step with respect to, items of which Carriage as Baggage is prohibited by Article 13.3 and may refuse onward Carriage of any such item upon discovery thereof.
(2) Spring Japan may refuse to carry Baggage as Checked Baggage in case it is not properly packed in a suitcase or other suitable container to ensure safe Carriage with ordinary care in handling.
13-5 Security Inspection
(1) A Passenger shall submit to any security check required by government or airport officials or by Spring Japan, unless it is specifically deemed unnecessary by government or airport officials or by Spring Japan.
(2) Spring Japan will inspect the contents of Passenger's Baggage by opening his/her Baggage and/or by using some device in the presence of the Passenger concerned or a third person, for the purpose of security (including but not limited to the prevention of unlawful acts of seizure, exercise of control or destruction of aircraft) and/or for any other reason. Notwithstanding the foregoing, Spring Japan may inspect the Passenger's Baggage in his/her or a third person's absence to see whether he/she is in possession of, or his/her Baggage contains, any prohibited item referred to in Article 13.3.(1).
(3) Spring Japan will search Passenger's articles by touching the Passenger through his/her clothes and personal fittings including wigs or by using such instruments as a metal detector, for the purpose of security (including but not limited to the prevention of unlawful acts of seizure, exercise of control or destruction of aircraft)and /or for any other reason.
(4) When a Passenger does not agree with Spring Japan's inspection as specified in Article 13.5.(2), Spring Japan will refuse to carry such a Passenger's Baggage.
(5) When a Passenger does not agree with Spring Japan's search as specified in Article 13.5.(3), Spring Japan will refuse to carry such a Passenger.
(6) When such prohibited items as specified in Article 13.3.(1) have been found as a result of such inspection or search as specified in Article 13.5.(2) or 13.5. (3), Spring Japan may refuse to carry such Baggage, or may dispose of such Baggage. Spring Japan is not responsible for any injury caused to Passenger during or as a result of such security checks or for any loss or damage to any of Passenger’s personal property as a result of such security checks, unless it is caused by Spring Japan’s fault.
13-6 Checked Baggage
(1) Packing for Checked Baggage should be well locked and firmly tied up, and be capable to bear certain amount of pressure. Baggage shall be safely loaded or unloaded for normal operation conditions and meet with the following requirement:
(a) Do not tie up two or more packages into one.
(b) If Baggage of a Passenger has no tag of name, initials or other personal identification, the Passenger shall affix such information to the inner and outside the Baggage prior to Spring Japan’s acceptance for carriage.
(2) Weight limit of each piece Baggage shall be 30 kilograms and the sum of the three dimensions of which shall not exceed 203 centimeters. Acceptance of any over-weighted or oversized Baggage shall be subject to prior permission of Spring Japan.
(3) Nothing contained in these Conditions of Carriage shall entitle a Passenger to have his/her Baggage checked on a flight for which a Carrier does not accept checking of Baggage.
(4) Unless otherwise provided in SJO’s Regulations or Applicable Laws, Spring Japan will, upon presentation by a Passenger of a valid Ticket covering Carriage on the lines of Spring Japan or on the lines of Spring Japan and one or more other Carriers, accept as Checked Baggage the Baggage which is tendered by the Passenger at the office designated, and by the time prescribed, by Spring Japan in respect of Carriage on the lines designated on the Ticket; provided that Spring Japan will not accept as Checked Baggage the Baggage tendered for Carriage:
(a) beyond the Destination designated, or on any routing not designated, on the Ticket;
(b) beyond a Stopover point, or beyond a point at which the Passenger transfers to a connecting flight departing from a different airport from that at which the Passenger is scheduled to arrive under the Ticket, unless otherwise provided for in SJO’s Regulations;
(c) beyond a point of transfer of the Baggage to any other Carrier with which Spring
Japan has no interline Baggage agreement or which has different conditions of
Carriage of Baggage from Spring Japan’s;
(d) for a sector in respect to which the Passenger holds no reservation;
(e) beyond a point at which the Passenger desires to resume possession of such Baggage or any portion thereof; or
(f) for a sector in respect to which the Passenger does not pay all applicable charges.
(5) Upon acceptance for carriage, a Baggage Identification Tag for each piece of Checked
Baggage shall be issued by Spring Japan to Passenger.
(6) Spring Japan will, to the reasonable extent possible, carry Checked Baggage of a Passenger coincidently with the Passenger on the aircraft which the Passenger boards; provided that, if Spring Japan deems it difficult or impracticable, Spring Japan may carry the Checked Baggage on any other flight in which such Baggage can be loaded within the maximum weight allowance or by any other transportation service.
(7) Declaration of Baggage the Value of which Exceeds the Limit of Liability and Excess Value Charges
(a) A Passenger may declare a value of Baggage in excess of the liability limitation of Spring Japan pursuant to Article18.3.(2). In the event that such declaration is made, unless otherwise specified, Carriage of the Baggage to be performed by Spring Japan shall be subject to a charge at the rate of U.S.$0.50 for each U.S.$100 or any fraction thereof as excess value charges with respect to such excess value; provided that the a value of Baggage to be declared by one Passenger shall not exceed U.S.$2,500.
(b) Unless otherwise provided in SJO's Regulations, a Passenger may pay excess value charges at the place of departure for a travel to the Destination; provided that, if a portion of the Carriage is performed by any other Carrier which apply different excess value charges from Spring Japan, Spring Japan may refuse to accept an excess value declaration with respect to such portion.
13-7 Unchecked Baggage
(1) Except articles specifically permitted by Spring Japan to be carried into the cabin, Baggage that a Passenger may carry into the cabin shall be, besides one piece of a Passenger’s personal belongings that the Passenger carries and retains as permitted by SJO’s Regulations, one piece of article provided in SJO’s Regulations that can be stowed in an enclosed storage compartment in the cabin or under the seat in front of the Passenger, the sum of the three dimensions of which shall not exceed 115 centimeters and each dimension shall be 56 centimeters x 36 centimeters x 23 centimeters at the maximum; provided, however, that the total weight of such articles shall not exceed 5 kilograms. A Passenger shall not carry into the cabin any Baggage that Spring Japan deems cannot be stowed in safety in the cabin.
(2) Spring Japan will permit a Passenger to carry into the cabin articles not suitable for Carriage in a cargo compartment (such as fragile musical instruments) only if a prior due notice of such article is given to, and a prior permission to such Carriage is granted by, Spring Japan. Carriage of such Baggage shall be subject to a charge provided in SJO's Regulations.
13-8 Collection and Delivery of Checked Baggage
(1) A Passenger shall claim and receive his/her Baggage as soon as reasonably possible after it becomes receivable at the Destination or Stopover point. Should the Passenger not collect it within a reasonable time, Spring Japan may charge him/her a storage fee when Spring Japan keeps such baggage at the facility of Spring Japan.
Should his/her Checked Baggage not be claimed within Seven (7) days of the time it is made available, Spring Japan may dispose of it without further notice or any liability to him/her. In this case, a Passenger who owns such Baggage shall bear any damages and expenses incurred in connection therewith.
(2) The bearer of the Baggage Check and the Baggage Identification Tag(s) issued to a Passenger when his/her Baggage is checked shall be exclusively entitled to accept delivery of the Baggage; provided that a Passenger who fails to present a Baggage Identification Tag(s) may accept delivery of the Baggage if he/she presents to Spring Japan the Baggage Check and if the Baggage is identified by other means. Spring Japan shall not be obligated to ascertain that the bearer of a Baggage Check and a Baggage Identification Tag(s) is truly entitled to accept delivery of the Baggage. Spring Japan shall not be liable for any damage arising out of or in connection with its failure to so ascertain.
(3) If a person claiming Baggage is unable to receive Baggage pursuant to Article 13.8.(2), Spring Japan will deliver the Baggage to such person only if he/she establishes to Spring Japan's satisfaction that he/she is duly entitled to receive the Baggage and if such person shall, upon Spring Japan's request, provide Spring Japan with adequate security to indemnify Spring Japan from any loss and damage incurred by Spring Japan in connection with such delivery.
(4) Spring Japan may, unless precluded by Applicable Laws and if time and other circumstances permit, deliver Checked Baggage to the bearer of a Baggage Check and a Baggage Identification Tag(s) at the place of departure or unscheduled stopping place if he/she requests such delivery. In delivering Baggage at the place of departure or unscheduled stopping place, Spring Japan will not refund any charges paid for such Baggage.
(5) Acceptance of delivery of Baggage by the bearer of a Baggage Check and a Baggage Identification Tag(s) without his/her written complaint at the time of the delivery shall constitute prima facie evidence that the Baggage has been delivered in good condition and in accordance with the contract of Carriage.
13-9 Animals
(1) Subject to SJO's Regulations and with Spring Japan's prior consent, Spring Japan will accept Carriage of animals such as dogs, cats, household birds and other pets if a Passenger puts those animals into a proper container and obtains valid health and vaccination certificates, entry permits and any other documents each required by any state or country to be flown into or over.
(2) In the event that Spring Japan accepts Carriage of an animal as Baggage of a Passenger, the animal shall, together with its container and food to be carried, not be included in the free Baggage allowance of the Passenger but shall constitute excess Baggage for which the Passenger shall pay a charge provided in SJO's Regulations.
(3) Notwithstanding the Article 13.9.(2), an assistance or service dog accompanying a Passenger with a disability to assist such Passenger together with a container and food will, subject to SJO's Regulations, be carried free of charge in addition to the normal free Baggage allowance.
(4) Spring Japan will accept Carriage of an animal subject to the condition that a Passenger shall observe SJO's Regulations and shall be fully responsible for such animal. Spring Japan shall not be liable for injury to, sickness or death of, such animal if and to the extent that such event resulted from the inherent nature of such animal.
13-10 Excess Baggage Charge or Excess Value Charge on Rerouting or Cancellations Any payment or refund of excess Baggage charge or excess value charge to be made in the case of Rerouting or cancellation of Carriage shall be subject to the provisions hereunder concerning payment of additional fare or refund of fare; provided that Spring Japan shall not make refund of excess value charge in the event that a portion of the Carriage is completed.
Article 14 – CONDUCT ABOARD AIRCRAFT
14-1
If, as a result of conduct by a Passenger of the sort mentioned in Article 12.1.(3)(b)
through 12.1.(3)(f), Spring Japan decided, in the exercise of Spring Japan’s reasonable discretion, to divert the aircraft for the purpose of offloading him/her, he/she must pay the reasonable costs resulting from that diversion.
14-2 Non-Smoking Flights
All Spring Japan flights are non-smoking flights. Smoking or its alternative is prohibited in all areas of the aircraft.
14-3 Seat Belts Compulsory
While in seat on board the aircraft, a Passenger has the obligation to fasten Passenger’s seat belt during the entire flight.
Article 15 – ARRANGEMENTS FOR ADDITIONAL SERVICES
15-1
Spring Japan provides no free meals and beverages during flight, while it provides various meals and beverages for Passengers to order in the cabin.
15-2
If Spring Japan makes arrangements for the Passenger with any third party to provide any services other than carriage by air, or if Spring Japan issues a ticket or vouchers relating to transportation or service (other than carriage by air) provided by a third party, such as ground transportation, hotel reservations or car rental, Spring Japan does so only as Passenger’s agent. These Conditions of Carriage shall not apply to the third party service provider.
Article 16 – ADMINISTRATIVE FORMALITIES
16-1 Compliance with Applicable Laws
A Passenger shall comply with and observe all Applicable Laws of countries concerned such as countries to be flown from, into or over, SJO's Regulations and instructions to be given by Spring Japan. Spring Japan shall be liable neither for any aid, assistance, guidance or otherwise given by a representative, officer, employee or agent of Spring Japan to the Passenger, whether given orally, in writing or otherwise, in connection with his/her obtaining exit, entry and other necessary documents or complying with or observing such Applicable Laws nor for the Passenger's failure to obtain such documents or to comply with or observe such Applicable Laws as a result of such aid, assistance, guidance or otherwise."
16-2 Travel Documents
(1)
(a) A Passenger shall present to Spring Japan all exit, entry or other necessary
documents required by Applicable Laws of country concerned such as countries to be flown from, into or over, and shall permit Spring Japan, if Spring Japan at its reasonable discretion deems it necessary, to make and retain copies thereof; provided that, even if a Passenger presents exit, entry or other necessary documents to Spring Japan and Spring Japan carry the Passenger, Spring Japan shall not be deemed to guarantee that such documents comply with Applicable Laws.
(b) Spring Japan reserves the right to refuse Carriage of any Passenger who does not comply in any respect with any of such Applicable Laws or whose exit, entry or other necessary documents are not complete in any respect.
(2) Spring Japan shall not be responsible for any loss or damage incurred by a Passenger, and the Passenger shall indemnify Spring Japan for any loss or damage incurred by Spring Japan, in connection with the Passenger's failure to comply with this Article.
16-3 Refusal of Entry
A Passenger shall pay the applicable fares, charges and expenses whenever Spring Japan is required by any Applicable Laws to return the Passenger to his/her place of departure or elsewhere because the Passenger is not permitted to enter a country of transit or Destination. Spring Japan may apply to the payment of such fares, charges and expenses any fares and/or charges paid by the Passenger to Spring Japan for unused portion of the Ticket or any funds of the Passenger in the possession of Spring Japan. Spring Japan will not refund the fare collected for Carriage to the point of such refusal of entry or deportation.
16-4 Administrative Formalities
Spring Japan shall not be responsible to a Passenger in any respect for its refusal of Carriage of the Passenger if Spring Japan at its reasonable discretion determines, or any Applicable Laws require, such refusal.
16-5 Customs Inspection
Whenever required, a Passenger's Baggage shall, whether checked or unchecked, be subject to any inspection to be conducted by customs or other government officials. Spring Japan shall not be responsible in any respect to a Passenger for his/her failure to comply with this paragraph. A Passenger shall indemnify Spring Japan for any loss or damage incurred by Spring Japan in connection with the Passenger's failure to comply with this paragraph.
16-6 Security Inspection
A Passenger shall submit to any security check required by government or airport officials or by Spring Japan.
Spring Japan is not responsible for any injury caused to Passenger during or as a result of such security checks or for any loss or damage to any of Passenger’s personal property as a result of such security checks, unless it is caused by Spring Japan’s fault.
Article 17 – SUCCESSIVE CARRIERS
17-1
(1) Carriage to be performed under a Ticket or under a Ticket and any Conjunction Ticket by two or more successive Carriers shall be regarded as a single operation.
(2) Even if Spring Japan is a Carrier issuing a Ticket or is designated as a Carrier for the first sector in a Ticket or in any Conjunction Ticket involving Carriage by successive Carriers, Spring Japan shall not be responsible for any portion operated by other Carriers, unless otherwise provided in these Conditions of Carriage.
(3) Each Carrier’s liability to compensate for damage arising in connection with a Passenger’s travel shall be governed by such Carrier’s Conditions of Carriage.
Article 18 – LIABILITY FOR DAMAGE
18-1
Except as otherwise provided by the Convention or Applicable Laws, Spring Japan's liability for death of, or wounding or other bodily injury to, a Passenger, delay in arrival of a Passenger and/or his/her Baggage, or any loss of or damage to any Baggage of a Passenger (hereinafter collectively referred to as "Damage") arising out of or in connection with Carriage or other services incidental thereto performed or provided by Spring Japan shall be as described hereinafter. If there has been contributory negligence on the part of the Passenger, Spring Japan's liability shall be subject to the applicable law relating to contributory negligence.
(1) Spring Japan shall not be liable for any Damage in respect of Unchecked Baggage not attributable to negligence of Spring Japan. Assistance rendered to a Passenger by a representative, officer, employee or agent of Spring Japan in loading, unloading or transshipping Unchecked Baggage shall be considered as gratuitous service to the Passenger. Spring Japan will liable for the damage to Unchecked Baggage due to mistake of Spring Japan’s employee or its Authorized Agents if it is proved that such damage was caused by the mistake of Spring Japan and/or its Authorized Agents.
(2) Spring Japan shall not be liable for any Damage directly or indirectly arising out of its compliance with any Applicable Laws, failure of a Passenger to comply with the same or any cause beyond Spring Japan’s control. Spring Japan is not liable for any damage arising from compliance of the Passengers with Applicable Laws.
18-2 Applicable Laws
(1) Carriage performed by Spring Japan shall be subject to the rules and limitations relating to liability established by the Convention as applicable to the Carriage unless such Carriage is International Carriage to which the Convention does not apply.
(2) To the extent not in conflict with the provisions of Article 18.2.(1), any Carriage and other services to be performed or provided by Spring Japan shall be subject to:
(a) Applicable Laws; and
(b) these Conditions of Carriage and SJO's Regulations, which may be inspected at
any of Spring Japan's business offices and its offices in any airport from which it operates regular services.
(3) The full name of a Carrier and its abbreviation shall be as set forth in the Carrier's regulations and such name may be expressed in an abbreviated form on a Ticket. For the purpose of application of the Convention, a Carrier's address shall be the airport of departure indicated in the line of the Ticket on which the abbreviation of the Carrier's name first appears and the Agreed Stopping Places (which may be altered by the Carrier in case of necessity) shall be those places as defined in Article 1.
18-3 On the Limitation of Liability regulated in Convention
(1) Where the Convention other than the Montreal Convention applies;
(a) Spring Japan agrees in accordance with Article 22 (1) of the Convention that, as to all International Carriage performed by Spring Japan and as defined in the Convention:
(i) Spring Japan shall not apply the applicable limit of liability based on Article 22 (1) of the Convention in defense of any claim arising out of death of or, wounding or other bodily injury to, a Passenger within the meaning of Article 17 of the Convention. Except as provided in (ii) below, Spring Japan will not waive any defense to such claim which is available under Article 20 (1) of the Convention or any other Applicable Laws.
(ii) Spring Japan will not, with respect to any claim arising out of death of, or wounding or other bodily injury to, a Passenger within the meaning of Article 17 of the Convention, avail itself of any defense under Article 20 (1) of the Convention up to the sum of 113,100 SDR exclusive of the costs of the claim including attorney's fees which the court finds reasonable.
(b) Nothing herein shall be deemed to affect the right of Spring Japan with regard to any claim brought by, on behalf of, or in respect of any person who has wilfully caused Damage which resulted in death of, or wounding or other bodily injury to, a Passenger.
(2) In case of International Carriage except as prescribed sub-paragraph (1), the following shall apply.
(a) In the case of Carriage subject to the Montreal Convention, Spring Japan's liability for Baggage shall be limited to 1,131 SDR for each Passenger.
(b) Except as provided in the provisions of (a) above, Spring Japan's liability shall be limited to 17 SDR (250 French Gold Francs) per kilogram in the case of Checked Baggage and 332 SDR (5,000 French Gold Francs) for each Passenger in the case of Unchecked Baggage.
(c) The limitation referred in (a) and (b) above does not apply if the Passenger shall have declared a higher value in advance and paid additional charges pursuant to Article 13.6.(7). In that event, Spring Japan's liability shall be limited to such higher declared value. In no case shall Spring Japan's liability exceed the actual amount of Damage suffered by the Passenger. All claims shall be subject to proof by the Passenger of the amount of Damage.
(3) In case the Article 18.3.(2)(b) applies, in the event of delivery to a Passenger of a part but not all of his/her Checked Baggage or in the event of Damage with respect to a part but not all of such Baggage, Spring Japan's liability with respect to the undelivered or the Damage portion shall be reduced proportionately on the basis of the weight of the Baggage, notwithstanding the value of any part of the Baggage or the contents thereof.
(4) Spring Japan may refuse to accept any article which shall not constitute Baggage under these Conditions of Carriage; provided that, if the article is delivered to and received by Spring Japan, it shall be subject to the Baggage valuation and limitation of liability set forth in these Conditions of Carriage and shall be subject to the rates and charges published by Spring Japan.
18-4
(1) Spring Japan will issue a Ticket or accepts Checked Baggage for Carriage performed by any other Carrier only as an agent of such Carrier. Spring Japan shall not be liable for any Damage which shall have occurred outside a sector the Carriage for which shall have been performed by Spring Japan. Spring Japan shall neither be liable for any Damage which shall have occurred to Checked Baggage outside a sector the Carriage for which shall have been performed by Spring Japan, except where the Passenger shall be entitled by the Convention to claim such Damage against Spring Japan in case Spring Japan is the first or the last Carrier under the relevant contract of Carriage.
(2) Spring Japan shall not be liable in any event for any consequential or special damage or punitive damages arising from Carriage complying with these Conditions of Carriage and SJO's Regulations, whether or not Spring Japan had knowledge that such damage might arise.
(3) Unless otherwise provided in these Conditions of Carriage, Spring Japan reserves any and all right of defense available under the Convention. Spring Japan also reserves a right to make a subrogation claim against a third party which shall have contributed to Damage, with respect to a portion or all of any payment made by Spring Japan in connection with the Damage.
(4) Spring Japan shall not be liable for any Damage with respect to a Passenger's Baggage caused by the contents thereof. A Passenger whose property causes Damage to another Passenger's Baggage or the property of Spring Japan shall indemnify Spring Japan for all loss and expenses incurred by Spring Japan as a result thereof.
(5) Spring Japan shall not be liable for any Damage to items which are included in a Passenger's Checked Baggage, if and to the extent that the damage resulted from the inherent defect, quality or vice of the item, irrespective of Spring Japan's knowledge thereof.
(6) Any exclusion or limitation of liability of Spring Japan under these Conditions of Carriage and SJO’s Regulations shall also apply to any of Spring Japan’s representatives, officers, employees or agents performing their respective duties and to any person or entity whose aircraft is used by Spring Japan for Carriage and any of its representatives, officers, employees or agents performing their respective duties. The aggregate amount of the damages payable by Spring Japan or its representatives, officers, employees or agents shall not exceed the amount of Spring Japan’s limitation of liability under these Conditions of Carriage.
Article 19 – TIME LIMITATIONS ON COMPLAINTS
19-1
No claim for damage may be made in the case of damage to Baggage, unless the person entitled to delivery complains to an office of Spring Japan forthwith after the discovery thereof and no later than 7 Days from the date of receipt; and, in the case of delay or loss, unless the complaint is made no later than 21 Days from the date on which the Baggage has been (in the case of delay) or should have been (in the case of loss) placed at his/her disposal. Every complaint must be in writing and dispatched within the time aforesaid. In case Carriage is not "International Carriage" as defined in the Convention, failure to give such notice of complaint shall not prevent a claimant's filing a suit if the claimant proves that:
(1) it was not reasonably possible for him/her to give such notice;
(2) such notice was not given due to fraud on the part of Spring Japan; or
(3) Spring Japan had knowledge of the damage to the Passenger's Baggage.
Article 20 – TIME LIMITATIONS ON ACTIONS
Any right to damages against Spring Japan shall be extinguished unless an action is brought within 2 years reckoned from the date of arrival at the Destination, from the date on which the aircraft ought to have arrived, or from the date on which the Carriage stopped.
Article 21 – OVERRIDING LAW
Any provision contained or referred to in a Ticket or in these Conditions of Carriage or SJO's Regulations shall, even if it is in violation of Applicable Laws and is invalid, remain valid to the extent not in conflict with Applicable Laws. The invalidity of any provision shall not affect any other provision.
Article 22 – MODIFICATION AND WAIVER
No representative, officer, employee or agent of Spring Japan shall have authority to alter, modify or waive any provision of the contract of Carriage or of these Conditions of Carriage or SJO’s Regulations.
SUPPLYMENTARY PROVISIONS
Article 1 – DATE OF EFFECTIVENESS
This Conditions of Carriage shall come into effect as of May 30, 2017.
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