- รายการตรวจสอบก่อนบิน
- ประกันภัย การเลือกที่นั่ง ตัวเลือกการชำระเงิน ตารางการบิน รถบัสสนามบิน จุดจำหน่ายตั๋ว SpringPass การตรวจสอบตั๋ว การยืนยันการจอง
- การปฏิบัติหลังการบิน
- การขอคืนเงินค่าตั๋ว/การเปลี่ยนตั๋ว แบบสำรวจผู้โดยสาร
GENERAL TERMS FOR INTERNATIONAL
1.1 General
In order for Spring Airlines Co., Ltd. (hereafter referred to as “Spring Airlines”) to establish and maintain the normal order of passengers and baggage during domestic, international and regional carriage, improve its transportation management, protect the legitimate interests of passengers, Spring Airlines and other stakeholders, the General Terms and Conditions for Carriage of Passengers and Baggage (hereafter referred to as “these Terms”) have been developed according to relevant laws, regulations, rules and normative documents.
1.2 Scope of Application
1.2.1 Basic Principles
1.2.1.1 Unless otherwise stipulated in 1.2.1.3, 1.2.2 and 1.2.3 of these Terms, these Terms shall apply to public air services provided by Spring Airlines for the non-free carriage of passengers and baggage by civil aircraft. These Terms shall constitute part of the contract of carriage between Spring Airlines and passengers, and the rights, obligations and liabilities of both parties shall be governed by these Terms.
1.2.1.2 For contents subject to frequent changes set forth in these Terms, Spring Airlines has separately formulated documents including the Instructions on the Carriage of Special Passengers and the Terms of Using Passenger Tickets, all of which shall be deemed an integral part of these Terms. In the event of any inconsistency between the aforesaid documents and these Terms, the separately formulated documents shall prevail.
1.2.1.3 For free and special fare carriage, the corresponding special fare rules shall apply first. If there are no corresponding rules or no provisions, the relevant clauses hereof shall apply.
1.2.2 Chartered Carriage
Regarding the carriage operated in accordance with Spring Airlines’ chartering agreements, these Terms are only applicable to the circumstances where they are quoted in chartering agreements or the terms of chartering tickets.
1.2.3 Code Sharing Carriage
Subject to the agreements on code sharing between Spring Airlines and other carriers, these Terms only apply to the code sharing flights actually run by Spring Airlines.
1.3 Language Versions
These Terms are drafted in Chinese and translated into other language versions. In the event of any inconsistency between the Chinese version and other language versions, the Chinese version shall prevail.
1.4 Other Provisions
The heading of each clause in these Terms is for convenience of reference only and shall not be used for the interpretation of the content of the clause.
Ticket Usage Conditions of Spring Airlines
u Voluntary Ticket Refund and Change Rules
1. General
1.1 Scope of application
(1) These rules apply to tickets sold after June 4, 2026 (inclusive).
(2) For tickets issued prior to June 4, 2026 and modified on or after June 4, 2026, all subsequent voluntary changes and refunds shall be subject to these rules.
(3) Applicable cabin classes: Y, W, S, H, V, K, L, M, N, Q, T, X, U, E, R1, R2, R3, R4, P, P1~P5.
(4) For air travel passes, package tickets and member-exclusive fare products, refunds and changes shall be governed by the specific terms published at the launch of such products. Matters not specified herein shall be subject to these rules.
(5) Refund and change rules for special cabin classes including I, O, D, J, B and G shall be subject to agreements confirmed at ticket purchase.
(6) These rules constitute an integral part of the General Conditions of Carriage for Passengers and Baggage of Spring Airlines Co., Ltd.
1.2 General provisions
(1) The time of voluntary refunds and changes shall be counted from the moment the system receives the passenger’s application.
(2) Refund and change applications shall be submitted within the ticket validity period; applications submitted overdue will not be accepted.
(3) Service fees are calculated in RMB, rounded off to the nearest integer.
(4) No service fee will be charged for infant tickets without occupied seats.
(5) For group ticket refunds or changes, please contact the original ticketing agent for handling.
(6) Changes to a ticket are permitted only for flight date and time. Changes to the itinerary, carrier or passenger name are not allowed.
(7) Ticket changes are limited to the same class or upgrade from a lower class to a higher class. Any fare difference shall be paid by the passenger.
(8) Only the base fare paid by the passenger will be recalculated upon change. Taxes and fuel surcharges will remain unchanged and will not be subject to refund or collection due to subsequent policy adjustments.
(9) For tickets that have enjoyed round-trip or transfer discounts, cancellation of any segment will result in the forfeiture of the discount, and the discount amount will be deducted from the refund.
(10) Refunds will be handled via the original payment method and currency. Spring Airlines will complete refund procedures within 7 working days upon receiving a valid application (excluding delays caused by financial institutions or force majeure).
(11) “X days prior to scheduled departure” herein is calculated on a basis of 24 hours per day. For example, “30 days prior to scheduled departure” refers to “720 hours prior to scheduled departure”.
1.3 Ticket validity period
1.3.1 The ticket validity period is one year:
(1) For partially used tickets, the validity period shall commence on the departure date of the first segment actually taken by the passenger.
(2) For fully unused tickets, the validity period shall commence on the ticket issuance date.
(3) After a ticket change, the validity period shall still commence on the original issuance or actual departure date.
1.3.2 The validity period shall commence on 0:00 of the day following the departure or issuance date, and ends at 0:00 of the day following the expiry date.
2. Voluntary Refund and Change Rules for Domestic Flights
2.1 General provisions
(1) Applicable only to domestic flights operated by Spring Airlines (excluding routes to/from Hong Kong, Macao and Taiwan).
(2) The calculation of voluntary refund and change service fees for domestic flight tickets shall be based on the actual fare shown on the ticket, excluding taxes, fuel surcharges, etc.
2.2 Voluntary change
Detailed voluntary change service fee standards
Cabin class (main class) | Sub-class | Time of change request | |||||||
More than 30 days (inclusive) prior to scheduled departure | Between 14 days (inclusive) and 30 days prior to scheduled departure | Between 7 days (inclusive) and 14 days prior to scheduled departure | Between 3 days (inclusive) and 7 days prior to scheduled departure | Between 24 hours (inclusive) and 3 days prior to scheduled departure | Between 2 hours (inclusive) and 24 hours prior to scheduled departure | Within 2 hours prior to scheduled departure | After flight departure | ||
Y/W/S/H/V/ K/L/M/N/Q/T/X/U/ E/R1/R2/R3/R4/ P/ P1~P5 | A,B,C…X,Y,Z | 20% | 30% | 40% | 50% | 60% | 70% | 80% | 90% |
2.3 Voluntary refund
(1) Refund service fees shall be calculated based on the fare of the unused segment(s). In the case of partial use of a multi-segment ticket, the fare of the used segment(s) shall be deducted first, and then the service fee shall be charged based on the application time for the unused segment(s).
(2) When a passenger requests a refund within the time limit prescribed in the General Conditions of Carriage for Passengers and Baggage of Spring Airlines Co., Ltd., any unused airport construction fee and fuel surcharge shall be refunded together with the fare. No refund will be granted after expiry.
(3) Detailed voluntary refund service fee standards
Cabin class (main class) | Sub-class | Time of refund request | |||||||
More than 30 days (inclusive) prior to scheduled departure | Between 14 days (inclusive) and 30 days prior to scheduled departure | Between 7 days (inclusive) and 14 days prior to scheduled departure | Between 3 days (inclusive) and 7 days prior to scheduled departure | Between 24 hours (inclusive) and 3 days prior to scheduled departure | Between 2 hours (inclusive) and 24 hours prior to scheduled departure | Within 2 hours prior to scheduled departure | After flight departure | ||
Y/W/S/H/V/ K/L/M/N/Q/T/X/U/ E/R1/R2/R3/R4/ P/ P1~P5 | A,B,C…X,Y,Z | 30% | 40% | 50% | 60% | 70% | 80% | 90% | 100% |
3. Voluntary Refund and Change Rules for International & Regional Flights
3.1 General provisions
(1) Applicable only to Spring Airlines tickets for routes to/from Hong Kong, Macao and Taiwan, and international routes.
(2) When a passenger requests a voluntary refund or change of tickets for routes to/from Hong Kong, Macao and Taiwan, and international routes, the maximum amount of service fees charged shall not exceed the sum of the actual fare shown on the ticket plus the fuel surcharge amount.
3.2 Voluntary change
Detailed voluntary change service fee standards
Cabin class (main class) | Sub-class | Time of change request | ||||||||
More than 90 days (inclusive) prior to scheduled departure | Between 60 days (inclusive) and 90 days prior to scheduled departure | Between 30 days (inclusive) and 60 days prior to scheduled departure | Between 15 days (inclusive) and 30 days prior to scheduled departure | Between 7 days (inclusive) and 15 days prior to scheduled departure | Between 3 days (inclusive) and 7 days prior to scheduled departure | Within 3 days prior to scheduled departure | After flight departure | |||
Y/W/S/H/V/ K/L/M/N/Q/T/X/U/ E/R1/R2/R3/R4/ P/ P1~P5 | A,B,C…X,Y,Z | 100 | 200 | 300 | 400 | 500 | 600 | 800 | The fare and fuel surcharge shall be charged in full | |
3.3 Voluntary refund
3.3.1 The refundable amount for a voluntary refund consists of two parts: the refundable fare and fuel surcharge, and the refundable government taxes and fees collected on behalf of the government. These two parts shall be calculated separately when handling the refund.
(1) Refundable fare and fuel surcharge = Paid fare and fuel surcharge - Cost of used segment(s) - Refund service fee.
(2) Refundable government taxes and fees collected on behalf of the government = Paid government taxes and fees - Taxes and fees for used segment(s) - Non-refundable taxes and fees as stipulated by the government.
(3) If the refundable amount ≤ 0, the passenger is not required to pay the difference. Refundable taxes of unused segment(s) will still be returned (fuel surcharges are non-refundable).
3.3.2 Detailed voluntary refund service fee standards
Cabin class (main class) | Sub-class | Time of refund request | ||||||||
More than 90 days (inclusive) prior to scheduled departure | Between 60 days (inclusive) and 90 days prior to scheduled departure | Between 30 days (inclusive) and 60 days prior to scheduled departure | Between 15 days (inclusive) and 30 days prior to scheduled departure | Between 7 days (inclusive) and 15 days prior to scheduled departure | Between 3 days (inclusive) and 7 days prior to scheduled departure | Within 3 days prior to scheduled departure | After flight departure | |||
Y/W/S/H/V/ K/L/M/N/Q/T/X/U/ E/R1/R2/R3/R4/ P/ P1~P5 | A,B,C…X,Y,Z | 200 | 300 | 400 | 500 | 600 | 700 | 900 | The fare and fuel surcharge shall be charged in full | |
Legacy Version
Applicable to tickets sold from July 15, 2024 (inclusive) to June 3, 2026 (inclusive).
u Involuntary ticket refund and change rules
1. Scope of Application
(1) These rules apply to individual passengers requesting an involuntary refund or change due to irregularities of Spring Airlines’ 9C flights. Refunds and changes for group tickets and special cabin classes (G, G1, G2, I, O, D, J, B) shall be handled exclusively via the original booking channel.
(2) Applicable cabin classes: Y, W, S, H, V, K, L, M, N, Q, T, X, U, E, R1, R2, R3, R4, P, P1~P5.
(3) Involuntary refunds and changes for air travel passes, package tickets and member-exclusive fare products shall comply with published product terms.
2. Involuntary Refund and Change Rules
2.1 All involuntary refund and change services shall be implemented in accordance with the General Conditions of Carriage for Passengers and Baggage of Spring Airlines Co., Ltd.
2.2 For round-trip or connecting tickets, if any segment triggers the conditions for involuntary refunds or changes due to flight irregularities, the unused segment(s) meeting the following circumstances may also be handled in accordance with the involuntary criteria:
2.2.1 Round-trip tickets under the same transportation contract:
(1) If any segment is cancelled, all unused segments may be handled as involuntary refunds or changes.
(2) If any segment meets the criteria for flight advancement or delay, and the round-trip segments are submitted together for handling, both segments may be handled as involuntary refunds or changes; if the round-trip segments are submitted separately, the normal segment shall be handled in accordance with the voluntary criteria.
2.2.2 Connecting tickets under the same transportation contract:
(1) If any segment is cancelled, all unused segments may be handed as involuntary refunds or changes.
(2) If any segment is delayed or advanced, resulting in failure to meet the minimum connecting time, both segments may be handled as involuntary refunds or changes. If the minimum connecting time is met and both segments are submitted together for handling, they may both be handled as involuntary refunds or changes; if submitted separately, the normal segment shall be handled in accordance with the voluntary criteria.
2.2.3 Round-trip/connecting tickets under separate contracts
(1) Scope of application
Limited to round-trip or connecting tickets that are under different orders but have consecutive itineraries and are for the same passenger (with identical name, document type, and document number).
(2) Determination criteria:
a) Round-trip itinerary: The scheduled departure time interval between the two segments is within 7 days (7 × 24 hours);
b) Transfer itinerary: The scheduled departure time interval between the two segments is within 48 hours;
c) Applicable only to segments directly connected to the irregular flight.
(3) Handling rules
If all the above criteria are met and one of the segments is cancelled, the corresponding associated unused segment(s) may be handled for involuntary refund or change through Spring Airlines’ own channels (official website, APP, mini-program, etc.).
June 4, 2026
Legacy Version
Applicable to tickets sold from October 18, 2023 (inclusive) to June 3, 2026 (inclusive).
u Ticket Purchase Error Identification and Disposal Rules
Dear passengers, in line with the principle of reasonableness and inclusiveness, Spring Airlines makes the following determination and disposal for passengers' claims of ticket purchase errors due to their own reasons.
1.Applicable scenarios of passengers' ticket purchase errors
Ticket purchase errors refer to incorrect ID information entry, duplicate purchases, and wrong itineraries.
1.1 ID information refers to the name, ID type, ID number, validity period, issuing country, nationality, gender, and date of birth listed on the valid travel document.
1.2 Duplicate purchase refers to a situation where the same passenger uses different IDs to purchase two tickets with exactly the same flight segment, flight date, and flight number.
1.3 Wrong itinerary refers to any of the following situations for the same passenger (with the same name and ID information):
(1) Incorrect flight number with unchanged flight segment and flight date.
(2) Reversed itinerary with unchanged flight date.
(3) Incorrect flight date with unchanged flight segment and flight number.
2. Applicable tickets
These rules apply to flights actually operated by Spring Airlines (flight number 9C). Group tickets and special cabin classes (D/O/G/G1/G2 classes) are excluded; For air-rail combined transport packages, these rules only apply to the air ticket segment, and does not apply to the ground transport segment.
3. Handling rules
3.1 Handling rules for tickets with incorrect document information
For tickets with the following incorrect ID information, the passenger can modify it by himself/herself through Spring Airlines APP or Mini-Program - Service Center - Ticket Information Modification Function before the scheduled cut-off time of the flight. However, under no circumstances shall any modification result in a substantive change of the actual passenger (i.e., transferring the ticket through information modification is prohibited).
(1) For the same ticket, any item of the passenger's surname, given name, and ID number can be modified free of charge only once. Among them, the ID number can be modified by up to 5 digits.
(2) For the same ticket, except for the surname, given name and ID number, any three items of ID validity period, gender, nationality, issuing country, date of birth, etc. can be modified free of charge, and each item can only be modified once.
(3) For tickets of infants not occupying a seat, the passenger information can be modified free of charge, and each item can only be modified once.
(4) When modifying the date of birth for infant and child tickets, please note whether the modified age still meets the age requirements for infants and children [infants are from 14 days (inclusive) to 2 years old (exclusive), and premature infants must be at least 90 days old; children are from 2 (inclusive) to 12 years old (exclusive)].
(5) For tickets that have been modified free of charge according to the above rules, if further modification is needed, a voluntary refund shall be handled before re-purchase.
3.2 Handling rules for duplicate purchases
If the same passenger uses different IDs to book and successfully pay for two tickets with exactly the same flight segment, flight date and flight number, the passenger can contact Spring Airlines online customer service within 48 hours (inclusive) after ticket purchase and before the scheduled flight departure to apply for involuntary refund of the later-purchased ticket.
3.3 Handling rules for tickets with wrong itineraries
3.3.1 Incorrect flight number with unchanged flight segment and flight date.
(1) Situation of flight number errors during ticket purchase.
(2) Flight number errors are limited to tickets with the same flight segment, same flight date, and unchanged name and ID number.
Example: The original flight required is 9C1234 (Shanghai-Shijiazhuang), but it is wrongly booked as 9C4321 (same date, same flight segment).
3.3.2 Reversed itinerary with unchanged flight date.
(1) Situation of reversed origin and destination during ticket purchase.
(2) Reversed flight segments are limited to tickets with the same passenger, reversed destination and origin on the same date, and unchanged name and ID number.
Example: The passenger originally needed the Xi'an-Changsha route on January 1, but wrongly booked the Changsha-Xi'an route on January 1.
3.3.3 Incorrect flight date with unchanged flight segment and flight number.
(1) Situation of flight date errors during ticket purchase.
(2) Flight date errors are limited to tickets with the same flight segment, same flight number, and unchanged name and ID number.
Example: The original flight required is 9C1234 (Shanghai-Shijiazhuang) on January 1, but it is wrongly booked as 9C1234 (same flight segment) on January 2.
3.3.4 After any of the above three circumstances occurs, the passenger must meet all the following conditions in order to request a voluntary refund for the incorrectly booked ticket within 2 hours (exclusive) after the purchase of the incorrect ticket and beyond 24 hours (exclusive) before the scheduled departure. At the same time, the passenger shall repurchase the correct ticket within 2 hours (exclusive) after the purchase of the incorrect ticket. After traveling with the correct ticket, the passenger shall contact Spring Airlines’ online customer service to apply for a refund of the voluntary refund service fee incurred for the incorrect order.Notes:
(1) The re-purchased ticket is still a Spring Airlines ticket.
(2) The wrong ticket needs to be voluntarily refunded before application. The refund of the wrong ticket can only be handled after the passenger takes the flight with the correct ticket (if the correct ticket is involuntarily refunded due to flight changes, the original wrong ticket remains eligible for review according to the wrong purchase rules).
(3) Multi-person orders need to be refunded in full and cannot apply for refund separately.
(4) After taking the flight with the correct ticket, the applicant needs to contact the Spring Airlines Customer Service Center again to apply for a refund of the original ticket refund service fee, which will be returned to the passenger's own bank account.
(5) The applicant must be the ticket booker or passenger. Each passenger has a maximum of 2 refund opportunities within 360 days (starting from the first modification).
(6) Application channel: Spring Airlines Customer Service Center.
Example: A passenger purchases a ticket at 8:00 on January 1 and subsequently finds that the flight booked is for a departure time after 10:00 on January 2. For a ticket that meets the above itinerary mispurchase rules, the passenger shall repurchase the correct ticket and go through the voluntary refund of the incorrect ticket within 2 hours after the original purchase (i.e., before 10:00 on January 1). After traveling with the correct ticket, the passenger may contact Spring Airlines’ Customer Service Center to apply for a refund of the amount paid for the incorrect order.
4. Tickets that do not meet the above rules will be handled as voluntary refunds.
These rules come into effect from the date of publication.
June 4, 2026
Legacy Version
Applicable to tickets sold from May 9, 2025 (inclusive) to June 3, 2026 (inclusive).
Instructions on the Carriage of Special Passengers (Domestic)
1. General
Special passengers, also known as passengers needing special service or special service passengers, mean the ones, during the acceptance or flight, to be provided with courteous reception or special care, or accepted for carriage only under the conditions of carriage specified by the carrier.
Special passengers include VIPs, infants, unaccompanied minors, pregnant women, aged passengers, wheelchair passengers, injured/sick passengers, disabled passengers, stretcher passengers/passengers using oxygen, sight impaired passengers, hearing and speech impaired passengers, criminal suspects, confidential secretaries/diplomatic couriers, EXST passengers, confidential passengers, passengers refused for entry and deportees, non-standard weight group passengers and other passengers restricted by transportation requirements. Considering the need to comply with operational regulations and the safety of special passengers and other passengers, Spring Airlines requires that special passengers fully explain their situations and provide relevant certificates in advance when purchasing tickets before going through the corresponding special passenger carriage procedures. If you or your entrusted ticket purchaser fails to comply with relevant regulations, Spring Airlines has the right to refuse carriage, and the responsibility shall be borne by you or your entrusted ticket purchaser.
Please note that Spring Airlines always reserves the right to authorize airport staff to judge and refuse passengers who are not suitable for air travel on site. All relevant losses caused by possible itinerary delays or interruptions shall be borne by the passengers themselves. Given that the exercise of such on-site right is a reasonable risk avoidance act to avoid potential irreparable damage to passengers, unless relevant staff causes your losses (if any, and confirmed by judicial decision) by intentional or gross negligence, in any case the damage compensation liability of Spring Airlines and its agents for exercising the refusal-of-carriage right shall be based on fault and limited to the refund of the ticket price, and Spring Airlines shall not be liable for any claims for spiritual damage compensation or indirect losses. If you do not agree to this limitation of liability, please do not purchase tickets.
In case of emergency, Spring Airlines will arrange assistants (including accompanying persons) to provide safety assistance for passengers who need help to move quickly to the exit.
The following are the carriage regulations for some special passengers. For more details, please consult the online customer service.
2. Instructions on the Carriage of Infant Passengers
An infant refers to one who is more than 14 days old but less than 2 years old. For the sake of their safety and health, Spring Airlines cannot carry infants less than 14 days old and premature infants less than 90 days old.
Passengers traveling with infants should pay attention to the following:
1. Passengers less than 2 years old on Spring Airlines flights are carried as infants and must be accompanied by adult passengers over 18 years old with full capacity for civil conduct.
2. Infants traveling on domestic flights operated by Spring Airlines shall be charged as follows: If the current adult fare is equal to or higher than 10% of the regular fare, the infant fare will be charged at 10% of the adult regular fare; the passenger fare is calculated in units of RMB 10, and amounts below RMB 10 yuan will be rounded off. If the current adult fare is lower than 10% of the regular fare, the infant fare will be charged at the adult fare. No seats are provided for infant tickets.
3. Each adult may carry no more than 2 infants. When an adult passenger carries more than 1 infant, the excess infants shall purchase child tickets and occupy separate seats. Infants have no free baggage allowance, but one pushchair can be checked in free of charge; Seat-occupying infants have no free checked baggage allowance, but an additional car seat can be carried free of charge. Applications for seat-occupying infant services shall be submitted 12 hours before the scheduled departure time of the flight.
4. According to the number of infant life jackets and infant seat belts equipped on board, the total number of infants (including seat-occupying infants with child tickets) that can be accepted on flights operated by Spring Airlines' A320/A321 models shall not exceed 10. Please be sure to order infant tickets when ordering adult tickets.
5. Spring Airlines does not provide bassinets. Infants must be held by their accompanying adults using special seat belts or seated in child restraint devices that meet the requirements Passengers need to carry a child restraint device (car seat) with a width not exceeding 17" (43cm) for seat-occupying infants, and ensure that the device can be properly fixed on the approved forward-facing seat, the infant can be properly fastened in the restraint device, and the infant's weight does not exceed the weight limit specified by the device. During takeoff, landing and ground movement of the aircraft, booster-type child restraint devices, vest-type child restraint devices, harness-type child restraint devices and lap held child restraint devices shall not be used.
6. The child restraint device brought and used by passengers must be able to be firmly fixed on the seat, otherwise it shall be carried as checked baggage. For infant passengers without required child restraint devices who cannot be held by an adult, Spring Airlines will not accept them for the sake of safety.
3. Instructions on the Carriage of Unaccompanied Minors
Unaccompanied minors (UMs) refer to minors between 5 and 12 years old who travel by air without being accompanied by an adult over 18 years old with capacity for civil conduct.
In order to ensure that the children entrusted to Spring Airlines can receive timely and necessary services in the air and on the ground, ticket purchasers who need UM services should pay attention to the following:
1. Unaccompanied minors shall purchase tickets at the child fare.
2. Spring Airlines does not accept minors under 5 years old who travel alone.
3. Spring Airlines does not accept hearing and speech impaired or sight impaired minors under 12 years old who travel alone.
4. For the sake of safety, Spring Airlines limits the number of unaccompanied minors on each flight. Therefore, the UM application shall be submitted 24 hours prior to flight departure, and the unaccompanied minors can only be accepted for carriage after being agreed by Spring Airlines.
5. When booking seat for unaccompanied minors, it is necessary to fill in the "Unaccompanied Minor Application".
6. The parents or guardians of unaccompanied minors need to escort them to the boarding area and arrange personnel to meet and take care of them at the disembarking area. In order to ensure the smooth air travel of unaccompanied minors, it is recommended that the persons seeing them off remain at the airport until 30 minutes after the flight takes off.
7. After the confirmation of the UM service, if you need to change the flight or date, or cancel the service, you must contact 95524 to complete the change 24 hours prior to flight departure. If you still need this service after ticket changes, please go through the service procedures again according to the application process.
4. Instructions on the Carriage of Pregnant Passengers
Due to the high-altitude hypoxia caused by flying, Spring Airlines recommends that "expectant mothers" consult an obstetrician about whether they are fit to fly in view of their own physical conditions before planning a travel. In order to fully ensure the safety and health of you and your baby, Spring Airlines has the following regulations for pregnant women taking flights. We hope you can understand them in detail:
1. When booking seats and boarding, pregnant women must provide copies of continuous medical records indicating pregnancy, copies of maternal health manuals (large cards) stamped by hospitals, gestational age certificates signed (stamped) and sealed by doctors, B-ultrasound sheets and other examination materials, electronic examination reports on hospital APPs, and other materials issued by regular medical institutions that indicate the gestational age. Spring Airlines will judge whether to accept carriage based on them;
2. Pregnant women under 32 weeks of gestation will be treated as ordinary passengers unless they have been diagnosed as unfit to fly;
3. Pregnant women between 32 weeks and 35 weeks of gestation need to fill in the "Special Passenger Travel Application" and provide a medical clearance for flight (medical certificate or diagnosis certificate) stamped by a medical institution at or above the district/county level and signed by a doctor within 72 hours prior to flight departure. Such medical certificate or diagnosis certificate shall include the passenger's name, age, gestational week, estimated due date (EDD), and no uncomfortable symptoms such as pregnancy complications.
4. For the sake of the safety and health of passengers, Spring Airlines cannot carry pregnant women who are beyond 35 weeks of gestation, are within 4 weeks of EDD, have a close but inaccurate EDD, or gave birth no more than 7 days ago.
5. Instructions on the Carriage of Aged Passengers
1. Aged passengers refer to passengers who are 60 years old or above on the date of flight and require special care. Aircraft fly at high altitudes where the oxygen in the air is relatively lower and the air pressure is reduced. The aged may not be able to bear such loads due to their physical conditions. For the sake of your safety and health, Spring Airlines recommends that you consult a medical professional before taking a flight to ensure that your physical condition is suitable for air travel.
2. Aged passengers suffering coronary heart disease, hypertension, diabetes and other cardiovascular and cerebrovascular diseases, asthma and other diseases unfit for flying are generally not recommended for air travel. If you are aware of the above-mentioned conditions but still need to take a flight, please provide a "Diagnosis Certificate" indicating fitness to fly issued by a medical institution at or above the district/county level, otherwise Spring Airlines may refuse carriage as appropriate. Aged passengers with the above-mentioned diseases shall bear full responsibility for any consequences arising from concealing their conditions or failing to make necessary preparations (e.g., bringing medication) during the flight, and the airline may be legally relieved or even exempted from liability for compensation.
3. Aged passengers who are physically weak, unable to take care of themselves, and need a wheelchair for mobility should be regarded as sick passengers. When such passengers apply for a flight, they need to be accompanied by an adult, provide a "Diagnosis Certificate" indicating fitness to fly issued by a medical institution at or above the district/county level, and fill in the "Special Passenger Travel Application" before Spring Airlines can accept carriage; If there is no accompanying healthy adult, Spring Airlines has the right to refuse carriage, and all relevant losses caused by possible itinerary delays or interruptions shall be borne by the passengers themselves.
4. We recommend that aged passengers over 70 years old travel with a healthy adult to meet unexpected needs.
6. Instructions on the Carriage of Disabled Passengers
1. Carriage regulations
(1) For the sake of safety, the number of unaccompanied disabled passengers who need assistance during the flight (including disabled passengers using wheelchairs, disabled passengers with severe lower limb disabilities but not wearing prostheses, sight impaired passengers, disabled passengers with service dogs, and disabled passengers with severe intellectual or mental impairments who are unable to understand the instructions of the crew on board) that can be accepted on each flight segment shall not exceed 4 for A320 aircraft and 6 for A321 aircraft. When the number of disabled passengers exceeds the above limits, the number of accompanying persons shall be increased at a ratio of 1:1, but the number of disabled passengers shall not exceed 8 for A320 aircraft and 12 for A321 aircraft at most.
(2) The accompanying person shall book the same flight as the disabled passenger and buy tickets. Spring Airlines will ensure that in case of special circumstances (e.g. overbooking), at least one accompanying person will travel on the same aircraft with the disabled person who meets the conditions for flying. Accompanying persons shall be able to take care of disabled persons during the journey and assist them in evacuating in case of emergency.
(3) For disabled passengers under 12 years old who travel alone without being accompanied by a person over 18 years old with full capacity for civil conduct, the carriage regulations for unaccompanied minors shall apply (except for hearing and speech impaired or sight impaired minors). For convenience and necessary care, disabled passengers under the age of 16 are recommended to be accompanied by an adult over the age of 18 with full capacity for civil conduct when taking a flight.
(4) Eligible disabled passengers and their service dogs shall undergo screening like other passengers. Please empty the carry-on colostomy pouch before screening.
2. Barrier-free services and assistance
(1) Airport assistance
Boarding and disembarking assistance
Our staff will assist you in boarding, disembarking and transferring.
Passenger seat arrangement
We will make every effort to accommodate your seat arrangement requests. It is our responsibility to provide you with a seat that corresponds to your ticket class in advance. We will give you extra care in the following situations:
(a) Passengers traveling with accompanying persons can be arranged in adjacent seats.
(b) Passengers traveling with service dogs can be arranged in any eligible seat without affecting other passengers.
(c) Passengers with limited mobility can be arranged in any eligible seat and, upon request, can be arranged in a seat on the side convenient for their mobility.
(d) You can also choose the seat you need through our online seat selection function.
(2) In-flight special services
Movable aisle armrests
Some of our aircraft models are equipped with movable aisle armrests to facilitate easier access for passengers using cabin wheelchairs. The number and location of seats with movable aisle armrests vary depending on the aircraft model.
If the armrest of your seat is not movable, the crew will be happy to check if alternative seats are available on the aircraft.
In-cabin storage of assistive devices
You can also bring the assistive devices listed in the following table into the cabin as carry-on items:
Category | Assistive devices |
Physical disability | Crutches, prostheses, folding wheelchairs |
Hearing disability | Cochlear implants, hearing aids |
Visual disability | Tactile sticks, typoscopes, glasses |
Notes: 1. If there are storage facilities and space in the cabin, the principle of "first-come, first-served" shall apply, and the storage of assistive devices shall comply with relevant regulations of the CAAC on security and air transportation of dangerous goods; 2. If there are no storage facilities or space in the cabin, the assistive devices shall be checked in for free; 3. Disabled passengers can check in one assistive device not listed in this table for free. | |
Lavatory
Our aircraft are not equipped with accessible lavatories, but all aircraft provide lavatories with single-panel doors and additional handrails. There are no special narrow wheelchairs on board. If you are able to walk, our crew can assist you in entering and exiting the lavatory, but cannot provide assistance inside it.
In-flight assistance
All our flight attendants have high service qualities to ensure your safe and comfortable journey. They can assist you in entering and exiting the lavatory, storing or retrieving your carry-on baggage, introducing the food on the tray, opening the packaging, etc.
However, flight attendants do not help passengers with dining, personal hygiene, using the lavatory, or in-seat elimination, nor can they provide medical services such as injection. If you do not have independent mobility, flight attendants cannot lift or move you. If you need such care, please travel with someone who can provide it during the flight.
3. Notes for the carriage of disabled passengers
● Sight impaired passengers
Sight impaired passengers refer to adult disabled passengers losing the sight of both eyes. They do not refer to passengers with eye diseases, who should be treated as sick passengers. The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Sight impaired passengers accompanied by adults over 18 years old with full capacity for civil conduct will be accepted for carriage by Spring Airlines as regular passengers;
(2) Sight impaired passengers between 12 and 16 years old as of the start date of the journey shall be subject to the following regulations:
(a) Sight impaired passengers between 12 and 16 years old shall be accompanied by adults over 18 years old.
(b) If a sight impaired passenger between 12 and 16 years old who originally had a confirmed seat needs to fly alone after itinerary adjustment due to reasons not attributable to him/her, he/she can be accepted for carriage as an unaccompanied sight impaired passenger.
(c) Passengers unaccompanied by adults or guide dogs (referred to as unaccompanied sight impaired passengers) refer to sight impaired passengers who can ambulate and take care of themselves, and do not need help from others when eating.
(d) Unaccompanied sight impaired passengers taking a flight shall submit the application at the latest 24 (inclusive) hours prior to flight departure.
(e) Unaccompanied sight impaired passengers taking a flight shall be escorted by their family members or guardians to the boarding area of the origin, and be met by their family members or guardians at the disembarking area of the destination.
(f) The related carrier's approval shall be obtained for connecting flight.
● Hearing and speech impaired passengers
Hearing and speech impaired passengers refer to disabled passengers with bilateral hearing impairment and/or speech impairment. Passengers with ear diseases shall be treated as sick passengers. Hearing and speech impaired passengers over 16 years old without hearing dogs will be accepted for carriage by Spring Airlines as regular passengers.
Hearing and speech impaired passengers between 12 and 16 years old as of the start date of the journey shall be subject to the following regulations:
(a) Hearing and speech impaired passengers between 12 and 16 years old shall be accompanied by adults over 18 years old.
(b) If a hearing and speech impaired passenger between 12 and 16 years old who originally had a confirmed seat needs to fly alone after itinerary adjustment due to reasons not attributable to him/her, he/she can be accepted for carriage as an unaccompanied sight impaired passenger. Unaccompanied hearing and speech impaired passengers under 16 years old taking a flight shall submit the application at the latest 24 (inclusive) hours prior to flight departure.
● Passengers with limited mobility
The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Assistive devices needed by disabled passengers during the journey (e.g. crutches, prostheses, white canes) can be carried into the cabin by them and handed over to the flight attendants for storage if there are storage facilities and space in the cabin.
(2) If there are no storage facilities or space in the cabin, assistive devices (e.g. folding wheelchairs) will be checked in for free and do not occupy the passenger's free baggage allowance.
(3) Electric wheelchairs are powered by batteries, and the storage batteries or lithium batteries used in them have certain risks during transportation. Electric wheelchairs shall be checked in, and the check-in procedures shall be completed 2 hours before the cutoff time. When an electric wheelchair is checked, it must comply with the requirements for battery-powered wheelchairs or mobility aids in Spring Airlines' dangerous goods transportation terms.
(4) Passengers who need wheelchair service should apply at the latest 12 hours prior to flight departure.
● Passengers with Intellectual or mental disabilities
The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Please prepare a "Medical Diagnosis Certificate" for fitness to fly issued by a hospital at or above the district/county level before taking the flight. The issuance date of the "Medical Diagnosis Certificate" shall not be earlier than 10 days before the flight date (excluding the departure date).
(2) For convenience and necessary care, it is recommended that passengers with Intellectual or mental disabilities be accompanied by their family members or medical staff.
● Passengers with service dogs
Service dogs refer to special dogs that provide assistance for the life and work of disabled persons, including hearing dogs and guide dogs. Mental aid dogs are temporarily not included in the scope of service dogs acceptable for carriage due to reasons such as certification. Service dogs for personal use carried by disabled passengers during the journey can be brought into the cabin for free carriage. The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Each passenger can carry no more than 1 service dog, and the total number of service dogs on each flight segment shall not exceed 4.
(2) Disabled passengers who need to carry service dogs for travel shall apply through "Spring Airlines Official Website/APP/Mini-Program - Service Center - Special Passenger Service Application" at latest 24 hours (inclusive) prior to flight departure.
(3) When purchasing tickets and taking the flight, please present the disability certificate, the service dog's identity certificate and quarantine certificate to us. Please carry the service dog to the airport at least 120 minutes before the scheduled departure time of the flight.
(4) If the domestic transportation conditions are met, the service dog's certificate documents and the "Quarantine Certificate" issued by the quarantine inspection unit shall be provided.
(5) If the international transportation conditions are met, the following certificates shall be provided:
(a) "Quarantine Certificate" and "Rabies Immunization Certificate" issued by the national animal and plant quarantine authority;
(b) Entry-exit or transit permit;
(c) Other documents required by the country of entry or transit (for specific requirements, refer to the detailed regulations of the relevant country).
(6) The food and utensils for service dogs brought into the cabin do not occupy the free baggage allowance.
(7) Service dogs to be brought into the cabin shall be tied with a leash before boarding, and shall not occupy seats or run around freely in the cabin. Disabled persons may not be required to muzzle their service dogs when consent is obtained from passengers within the service dogs' activity area.
(8) Disabled passengers shall bear full responsibility for the service dogs they carry. Spring Airlines shall not be liable for any injury, illness or death of the service dogs during transportation, unless caused by the Company itself.
7. Instructions on the Carriage of Injured and Sick Passengers
Injured and sick passengers refer to passengers who need care and/or medical assistance when boarding and disembarking, during the flight (including emergency evacuation) and in the airport ground service process due to illness or injury. We hope that the ticket booker will first fully understand the corresponding carriage regulations before purchasing tickets for injured and sick passengers.
1. In any of the following circumstances, carriage will be refused except for saving lives and with special arrangements approved by Spring Airlines. We recommend that you choose other modes of transportation to better ensure your safety and health.
(1) Passengers suffering infectious diseases, including those whose infectious diseases pose a direct threat to the health of other passengers or crew members, or those whose infectious diseases are within the period of mandatory quarantine specified by the state and the destination country (for international routes).
Note: Infectious diseases such as severe acute respiratory syndrome (SARS) which are easily transmissible in the cabin and can cause serious consequences belong to direct threats; diseases such as common cold which are easily transmissible in the cabin but do not lead to serious health consequences, and diseases such as AIDS which have very serious health consequences but are not easily transmissible in the cabin, do not belong to direct threats;
(2) Psychiatric patients in a state of onset who may cause harm to other passengers or themselves, or endanger aviation safety;
(3) Patients with severe or critical heart diseases, such as severe heart failure, cyanosis symptoms, or myocardial infarction (suffering myocardial infarction within 6 weeks prior to travel);
(4) Patients with severe otitis media accompanied by eustachian tube blockage;
(5) Patients who suffered spontaneous pneumothorax in the past half year, or patients with neurological conditions who have recently undergone pneumothorax surgery (except those with a doctor's diagnosis certificate as the evidence of fitness to fly);
(6) Patients with large mediastinal tumors, giant hernias, and intestinal obstruction;
(7) Patients with increased intracranial pressure from head injuries and skull fractures;
(8) Patients with mandibular fractures recently treated with wire fixation;
(9) Patients who suffered poliomyelitis in the past 30 days, or patients with bulbar poliomyelitis;
(10) Patients with severe hemoptysis, hematemesis, vomiting, or groaning symptoms;
(11) Passengers who, due to physical or medical conditions (including neurological or mental conditions), cannot take care of themselves during travel without special assistance;
(12) Patients whose condition suddenly worsens or deteriorates during check-in or boarding;
(13) Those who have recently suffered serious trauma or undergone major surgery with wounds not yet fully healed;
(14) Other patients with diseases that make them unfit to fly.
2. Due to the complexity and diversity of diseases, if a disease is not listed in the above clauses and it is uncertain whether a passenger is suitable for air travel, the passenger shall be required to provide a medical certificate or diagnosis certificate of fitness to fly issued by a medical institution.
a. The passenger's condition and diagnosis results shall be documented by a medical institution at or above the district/county level or equivalent, signed by a doctor and stamped by the medical institution.
b. The certificate shall include the conditions necessary to prevent the spread of the disease or infectious disease, and it is valid only if issued within 96 hours prior to flight departure. For serious conditions, the certificate shall be issued within 48 hours prior to flight departure. The medical certificate required for disabled persons to indicate that they can safely complete their journey without additional medical assistance during air travel shall be issued within 10 days before the date of departure.
3. Injured and sick passengers requiring wheelchairs
(1) On Airbus A320/A321 aircraft, the limit for wheelchair passengers is 2 (including WCHS and WCHC). Passengers requiring wheelchair service should apply at the latest 12 hours prior to flight departure.
(2) Passengers who are physically fit to fly but require wheelchair due to limited mobility may apply for wheelchair service. Wheelchair service includes the following three categories:
a. WCHR (Wheelchair—R for Ramp)—passenger can ascend/descend steps and make own way to/from cabin seat but requires wheelchair for distance to/from aircraft, i.e. across ramp, finger dock or to mobile lounge as applicable.
b. WCHS (Wheelchair—S for Steps)—passenger cannot ascend/descend steps, but is able to make own way to/from cabin seat; requires wheelchair for distance to/from aircraft or mobile lounge and must be carried up/down steps.
c. WCHC (Wheelchair—C for Cabin Seat)—passenger completely immobile; requires wheelchair to/from aircraft/mobile lounge and must be carried up/down steps and to/from cabin seat.
(3) Folding wheelchairs, electric wheelchairs
a. Folding wheelchairs and electric wheelchairs brought by passengers must be checked in.
b. Folding wheelchairs and electric wheelchairs used as walking aids by passengers with limited mobility can be transported free of charge and not counted in the free baggage allowance.
c. Electric wheelchairs are powered by batteries, and the storage batteries or lithium batteries used in them have certain risks during transportation. Electric wheelchairs shall be checked in, and the check-in procedures shall be completed 2 hours before the cutoff time. When an electric wheelchair is checked, it must comply with the requirements for battery-powered wheelchairs or mobility aids in Spring Airlines' dangerous goods transportation terms.
4. Stretcher passengers/passengers using oxygen
Stretcher passengers refer to passengers who need to use a stretcher for lying low and fastening them on board. Passengers using oxygen are passengers who need to use medical oxygen as scheduled on board.
(1) Stretcher passengers
a. Only one stretcher passenger is permitted on 180-seat aircraft of Airbus A320 model. Stretcher passengers are not permitted on 186-seat aircraft of the A320 model and aircraft of the A321 model for the time being.
b. Passengers in shock/coma are not accepted for carriage, and only one stretcher passenger is permitted on the same flight.
c. Except under special circumstances, stretcher passengers are not permitted on flights with VVIPs.
d. As a general rule, connecting flight arrangements are not available for stretcher passengers.
e. Except under special circumstances, Spring Airlines only accept stretcher passengers on domestic flights originating from our bases, including Hongqiao, Pudong, Shenyang, Shijiazhuang, Shenzhen, and other domestic bases where the company's maintenance personnel have been stationed.
f. Except under special circumstances, Spring Airlines does not accept stretcher passengers who need medical oxygen on board. Under special circumstances, if stretcher passengers need to use medical oxygen devices, only the equipment provided by Spring Airlines can be used.
g. Only stretchers provided by Spring Airlines can be used on board.
h. Passengers requiring stretcher service should apply at the latest 72 hours prior to flight departure.
(2) Passengers using oxygen
Except for emergency rescue, Spring Airlines does not accept passengers who need medical oxygen on board. In case of emergency rescue, if passengers request to use medical oxygen devices, only the equipment provided by Spring Airlines can be used.
(3) Ticket purchase requirements
When purchasing tickets for stretcher passengers/passengers using oxygen, a medical certificate or diagnosis certificate of fitness to fly issued by a hospital at or above the district/county level shall be presented. The certificate shall clearly state the passenger's condition and diagnosis results, and will be valid only when signed by a doctor and stamped by the medical institution. The medical certificate for passengers using oxygen shall also specifically indicate the maximum oxygen volume and maximum oxygen flow required per hour at the pressure altitude corresponding to the cabin pressure of the aircraft during normal flight.
Instructions on the Carriage of Special Passengers (International)
1. General
Due to limited safety and passenger service support capabilities, Spring Airlines temporarily cannot accept special passengers such as stretcher passengers and unaccompanied minors on international and Hong Kong, Macao and Taiwan flights. We appreciate your understanding.
Please note that Spring Airlines always reserves the right to authorize airport staff to judge and refuse passengers who are not suitable for air travel on site. All relevant losses caused by possible itinerary delays or interruptions shall be borne by the passengers themselves. Given that the exercise of such on-site right is a reasonable risk avoidance act to avoid potential irreparable damage to passengers, unless relevant staff causes your losses (if any, and confirmed by judicial decision) by intentional or gross negligence, in any case the damage compensation liability of Spring Airlines and its agents for exercising the refusal-of-carriage right shall be based on fault and limited to the refund of the ticket price, and Spring Airlines shall not be liable for any claims for spiritual damage compensation or indirect losses. If you do not agree to this limitation of liability, please do not purchase tickets.
In case of emergency, Spring Airlines will arrange assistants (including accompanying persons) to provide safety assistance for passengers who need help to move quickly to the exit.
The following special passengers who meet the regulations can take international and regional flights (Hong Kong, Macao and Taiwan flights) operated by Spring Airlines. Other special passengers who need to purchase tickets for Spring Airlines' international and regional flights must consult the online customer service before purchasing tickets.
2. Instructions on the Carriage of Infant Passengers
An infant refers to one who is more than 14 days old but less than 2 years old. For the sake of their safety and health, Spring Airlines cannot carry infants less than 14 days old and premature infants less than 90 days old.
Passengers traveling with infants should pay attention to the following:
1. Passengers less than 2 years old on Spring Airlines flights are carried as infants and must be accompanied by adult passengers over 18 years of age.
2. When an adult passenger travels with an infant not occupying a seat, the fare is charged according to the applicable fare published by Spring Airlines. We do not provide a separate seat and free baggage allowance for passengers with infant tickets.
3. Each adult may carry no more than 2 infants. When an adult passenger carries more than 1 infant, the excess infants shall purchase child tickets and occupy separate seats. Infants have no free baggage allowance, but one pushchair can be checked in free of charge; Seat-occupying infants have no free checked baggage allowance, but an additional car seat can be carried free of charge. Applications for seat-occupying infant services shall be submitted 12 hours before the scheduled departure time of the flight.
4. According to the number of infant life jackets and infant seat belts equipped on board, the total number of infants (including seat-occupying infants with child tickets) that can be accepted on flights operated by Spring Airlines' A320/A321 models shall not exceed 10. Please be sure to order infant tickets when ordering adult tickets.
5. Spring Airlines does not provide bassinets. Infants must be held by their accompanying adults using special seat belts or seated in child restraint devices that meet the requirements Passengers need to carry a child restraint device (car seat) with a width not exceeding 17" (43cm) for seat-occupying infants, and ensure that the device can be properly fixed on the approved forward-facing seat, the infant can be properly fastened in the restraint device, and the infant's weight does not exceed the weight limit specified by the device. During takeoff, landing and ground movement of the aircraft, booster-type child restraint devices, vest-type child restraint devices, harness-type child restraint devices and lap held child restraint devices shall not be used.
6. The child restraint device brought and used by passengers must be able to be firmly fixed on the seat, otherwise it shall be carried as checked baggage. For infant passengers without required child restraint devices who cannot be held by an adult, Spring Airlines will not accept them for the sake of safety.
3. Instructions on the Carriage of Pregnant Passengers
Due to the high-altitude hypoxia caused by flying, Spring Airlines recommends that "expectant mothers" consult an obstetrician about whether they are fit to fly in view of their own physical conditions before planning a travel. In order to fully ensure the safety and health of you and your baby, Spring Airlines has the following regulations for pregnant women taking flights. We hope you can understand them in detail:
1. When booking seats and boarding, pregnant women must provide copies of continuous medical records indicating pregnancy, copies of maternal health manuals (large cards) stamped by hospitals, gestational age certificates signed (stamped) and sealed by doctors, B-ultrasound sheets and other examination materials, electronic examination reports on hospital APPs, and other materials issued by regular medical institutions that indicate the gestational age. Spring Airlines will judge whether to accept carriage based on them;
2. Pregnant women under 32 weeks of gestation will be treated as ordinary passengers unless they have been diagnosed as unfit to fly;
3. Pregnant women between 32 weeks and 35 weeks of gestation need to fill in the "Special Passenger Travel Application" and provide a medical clearance for flight (medical certificate or diagnosis certificate) stamped by a medical institution at or above the district/county level and signed by a doctor within 72 hours prior to flight departure. Such medical certificate or diagnosis certificate shall include the passenger's name, age, gestational week, estimated due date (EDD), and no uncomfortable symptoms such as pregnancy complications.
4. For the sake of the safety and health of passengers, Spring Airlines cannot carry pregnant women who are beyond 35 weeks of gestation, are within 4 weeks of EDD, have a close but inaccurate EDD, or gave birth no more than 7 days ago.
5. Some countries or regions may have entry restrictions for pregnant women who are not local citizens. Since these regulations are subject to changes, we recommend that you confirm the specific requirements of the country (region) with the local consulate before purchasing tickets.
4. Instructions on the Carriage of Aged Passengers
1. Aged passengers refer to passengers who are 60 years old or above on the date of flight and require special care. Aircraft fly at high altitudes where the oxygen in the air is relatively lower and the air pressure is reduced. The aged may not be able to bear such loads due to their physical conditions. For the sake of your safety and health, Spring Airlines recommends that you consult a medical professional before taking a flight to ensure that your physical condition is suitable for air travel.
2. Aged passengers suffering coronary heart disease, hypertension, diabetes and other cardiovascular and cerebrovascular diseases, asthma and other diseases unfit for flying are generally not recommended for air travel. If you are aware of the above-mentioned conditions but still need to take a flight, please provide a "Diagnosis Certificate" indicating fitness to fly issued by a medical institution at or above the district/county level, otherwise Spring Airlines may refuse carriage as appropriate. Aged passengers with the above-mentioned diseases shall bear full responsibility for any consequences arising from concealing their conditions or failing to make necessary preparations (e.g., bringing medication) during the flight, and the airline may be legally relieved or even exempted from liability for compensation.
3. Aged passengers who are physically weak, unable to take care of themselves, and need a wheelchair for mobility should be regarded as sick passengers. When such passengers apply for a flight, they need to be accompanied by an adult, provide a "Diagnosis Certificate" indicating fitness to fly issued by a medical institution at or above the district/county level, and fill in the "Special Passenger Travel Application" before Spring Airlines can accept carriage; If there is no accompanying healthy adult, Spring Airlines has the right to refuse carriage, and all relevant losses caused by possible itinerary delays or interruptions shall be borne by the passengers themselves.
4. We recommend that aged passengers over 70 years old travel with a healthy adult to meet unexpected needs.
5. Instructions on the Carriage of Disabled Passengers
1. Carriage regulations
(1) For the sake of safety, the number of unaccompanied disabled passengers who need assistance during the flight (including disabled passengers using wheelchairs, disabled passengers with severe lower limb disabilities but not wearing prostheses, sight impaired passengers, disabled passengers with service dogs, and disabled passengers with severe intellectual or mental impairments who are unable to understand the instructions of the crew on board) that can be accepted on each flight segment shall not exceed 4 for A320 aircraft and 6 for A321 aircraft. When the number of disabled passengers exceeds the above limits, the number of accompanying persons shall be increased at a ratio of 1:1, but the number of disabled passengers shall not exceed 8 for A320 aircraft and 12 for A321 aircraft at most.
(2) The accompanying person shall book the same flight as the disabled passenger and buy tickets. Spring Airlines will ensure that in case of special circumstances (e.g. overbooking), at least one accompanying person will travel on the same aircraft with the disabled person who meets the conditions for flying. Accompanying persons shall be able to take care of disabled persons during the journey and assist them in evacuating in case of emergency.
(3) For convenience and necessary care, disabled passengers under the age of 16 are recommended to be accompanied by an adult over the age of 18 with full capacity for civil conduct when taking a flight.
(4) Eligible disabled passengers and their service dogs shall undergo screening like other passengers. Please empty the carry-on colostomy pouch before screening.
2. Barrier-free services and assistance
(1) Airport assistance
Boarding and disembarking assistance
Our staff will assist you in boarding, disembarking and transferring.
Passenger seat arrangement
We will make every effort to accommodate your seat arrangement requests. It is our responsibility to provide you with a seat that corresponds to your ticket class in advance. We will give you extra care in the following situations:
(a) Passengers traveling with accompanying persons can be arranged in adjacent seats.
(b) Passengers traveling with service dogs can be arranged in any eligible seat without affecting other passengers.
(c) Passengers with limited mobility can be arranged in any eligible seat and, upon request, can be arranged in a seat on the side convenient for their mobility.
(d) You can also choose the seat you need through our online seat selection function.
(2) In-flight special services
Movable aisle armrests
Some of our aircraft models are equipped with movable aisle armrests to facilitate easier access for passengers using cabin wheelchairs. The number and location of seats with movable aisle armrests vary depending on the aircraft model.
If the armrest of your seat is not movable, the crew will be happy to check if alternative seats are available on the aircraft.
In-cabin storage of assistive devices
You can also bring the assistive devices listed in the following table into the cabin as carry-on items:
Category | Assistive devices |
Physical disability | Crutches, prostheses, folding wheelchairs |
Hearing disability | Cochlear implants, hearing aids |
Visual disability | Tactile sticks, typoscopes, glasses |
Notes: 1. If there are storage facilities and space in the cabin, the principle of "first-come, first-served" shall apply, and the storage of assistive devices shall comply with relevant regulations of the CAAC on security and air transportation of dangerous goods; 2. If there are no storage facilities or space in the cabin, the assistive devices shall be checked in for free; 3. Disabled passengers can check in one assistive device not listed in this table for free. | |
Lavatory
Our aircraft are not equipped with accessible lavatories, but all aircraft provide lavatories with single-panel doors and additional handrails. There are no special narrow wheelchairs on board. If you are able to walk, our crew can assist you in entering and exiting the lavatory, but cannot provide assistance inside it.
In-flight assistance
All our flight attendants have high service qualities to ensure your safe and comfortable journey. They can assist you in entering and exiting the lavatory, storing or retrieving your carry-on baggage, introducing the food on the tray, opening the packaging, etc.
However, flight attendants do not help passengers with dining, personal hygiene, using the lavatory, or in-seat elimination, nor can they provide medical services such as injection. If you do not have independent mobility, flight attendants cannot lift or move you. If you need such care, please travel with someone who can provide it during the flight.
3. Notes for the carriage of disabled passengers
● Sight impaired passengers
Sight impaired passengers refer to adult disabled passengers losing the sight of both eyes. They do not refer to passengers with eye diseases, who should be treated as sick passengers. The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Sight impaired passengers accompanied by adults over 18 years old with full capacity for civil conduct will be accepted for carriage by Spring Airlines as regular passengers;
(2) Sight impaired passengers between 12 and 16 years old as of the start date of the journey shall be subject to the following regulations:
(a) Sight impaired passengers between 12 and 16 years old shall be accompanied by adults over 18 years old.
(b) If a sight impaired passenger between 12 and 16 years old who originally had a confirmed seat needs to fly alone after itinerary adjustment due to reasons not attributable to him/her, he/she can be accepted for carriage as an unaccompanied sight impaired passenger.
(c) Passengers unaccompanied by adults or guide dogs (referred to as unaccompanied sight impaired passengers) refer to sight impaired passengers who can ambulate and take care of themselves, and do not need help from others when eating.
(d) Unaccompanied sight impaired passengers taking a flight shall submit the application at the latest 24 (inclusive) hours prior to flight departure.
(e) Unaccompanied sight impaired passengers taking a flight shall be escorted by their family members or guardians to the boarding area of the origin, and be met by their family members or guardians at the disembarking area of the destination.
(f) The related carrier's approval shall be obtained for connecting flight.
● Hearing and speech impaired passengers
Hearing and speech impaired passengers refer to disabled passengers with bilateral hearing impairment and/or speech impairment. Passengers with ear diseases shall be treated as sick passengers. Hearing and speech impaired passengers over 16 years old without hearing dogs will be accepted for carriage by Spring Airlines as regular passengers.
Hearing and speech impaired passengers between 12 and 16 years old as of the start date of the journey shall be subject to the following regulations:
(a) Hearing and speech impaired passengers between 12 and 16 years old shall be accompanied by adults over 18 years old.
(b) If a hearing and speech impaired passenger between 12 and 16 years old who originally had a confirmed seat needs to fly alone after itinerary adjustment due to reasons not attributable to him/her, he/she can be accepted for carriage as an unaccompanied sight impaired passenger. Unaccompanied hearing and speech impaired passengers under 16 years old taking a flight shall submit the application at the latest 24 (inclusive) hours prior to flight departure.
● Passengers with limited mobility
The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Assistive devices needed by disabled passengers during the journey (e.g. crutches, prostheses, white canes) can be carried into the cabin by them and handed over to the flight attendants for storage if there are storage facilities and space in the cabin.
(2) If there are no storage facilities or space in the cabin, assistive devices (e.g. folding wheelchairs) will be checked in for free and do not occupy the passenger's free baggage allowance.
(3) Electric wheelchairs are powered by batteries, and the storage batteries or lithium batteries used in them have certain risks during transportation. Electric wheelchairs shall be checked in, and the check-in procedures shall be completed 2 hours before the cutoff time. When an electric wheelchair is checked, it must comply with the requirements for battery-powered wheelchairs or mobility aids in Spring Airlines' dangerous goods transportation terms.
(4) Passengers who need wheelchair service should apply at the latest 12 hours prior to flight departure.
● Passengers with Intellectual or mental disabilities
The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Please prepare a "Medical Diagnosis Certificate" for fitness to fly issued by a hospital at or above the district/county level before taking the flight. The issuance date of the "Medical Diagnosis Certificate" shall not be earlier than 10 days before the flight date (excluding the departure date).
(2) For convenience and necessary care, it is recommended that passengers with Intellectual or mental disabilities be accompanied by their family members or medical staff.
● Passengers with service dogs
Service dogs refer to special dogs that provide assistance for the life and work of disabled persons, including hearing dogs and guide dogs. Mental aid dogs are temporarily not included in the scope of service dogs acceptable for carriage due to reasons such as certification. Service dogs for personal use carried by disabled passengers during the journey can be brought into the cabin for free carriage. The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Each passenger can carry no more than 1 service dog, and the total number of service dogs on each flight segment shall not exceed 4.
(2) Disabled passengers traveling with service dogs shall apply through "Spring Airlines Official Website/APP/Mini-Program - Service Center - Special Passenger Service Application" at latest 24 hours (inclusive) prior to flight departure.
(3) When purchasing tickets and taking the flight, please present the disability certificate, the service dog's identity certificate and quarantine certificate to us. Please carry the service dog to the airport at least 120 minutes before the scheduled departure time of the flight.
(4) If the domestic transportation conditions are met, the service dog's certificate documents and the "Quarantine Certificate" issued by the quarantine inspection unit shall be provided.
(5) If the international transportation conditions are met, the following certificates shall be provided:
(a) "Quarantine Certificate" and "Rabies Immunization Certificate" issued by the national animal and plant quarantine authority;
(b) Entry-exit or transit permit;
(c) Other documents required by the country of entry or transit (for specific requirements, refer to the detailed regulations of the relevant country).
(6) The food and utensils for service dogs brought into the cabin do not occupy the free baggage allowance.
(7) Service dogs to be brought into the cabin shall be tied with a leash before boarding, and shall not occupy seats or run around freely in the cabin. Disabled persons may not be required to muzzle their service dogs when consent is obtained from passengers within the service dogs' activity area.
(8) Disabled passengers shall bear full responsibility for the service dogs they carry. Spring Airlines shall not be liable for any injury, illness or death of the service dogs during transportation, unless caused by the Company itself.
6. Instructions on the Carriage of Injured and Sick Passengers
Injured and sick passengers refer to passengers who need care and/or medical assistance when boarding and disembarking, during the flight (including emergency evacuation) and in the airport ground service process due to illness or injury. We hope that the ticket booker will first fully understand the corresponding carriage regulations before purchasing tickets for injured and sick passengers.
1. In any of the following circumstances, carriage will be refused except for saving lives and with special arrangements approved by Spring Airlines. We recommend that you choose other modes of transportation to better ensure your safety and health.
(1) Passengers suffering infectious diseases, including those whose infectious diseases pose a direct threat to the health of other passengers or crew members, or those whose infectious diseases are within the period of mandatory quarantine specified by the state and the destination country (for international routes).
Note: Infectious diseases such as severe acute respiratory syndrome (SARS) which are easily transmissible in the cabin and can cause serious consequences belong to direct threats; diseases such as common cold which are easily transmissible in the cabin but do not lead to serious health consequences, and diseases such as AIDS which have very serious health consequences but are not easily transmissible in the cabin, do not belong to direct threats;
(2) Psychiatric patients in a state of onset who may cause harm to other passengers or themselves, or endanger aviation safety;
(3) Patients with severe or critical heart diseases, such as severe heart failure, cyanosis symptoms, or myocardial infarction (suffering myocardial infarction within 6 weeks prior to travel);
(4) Patients with severe otitis media accompanied by eustachian tube blockage;
(5) Patients who suffered spontaneous pneumothorax in the past half year, or patients with neurological conditions who have recently undergone pneumothorax surgery (except those with a doctor's diagnosis certificate as the evidence of fitness to fly);
(6) Patients with large mediastinal tumors, giant hernias, and intestinal obstruction;
(7) Patients with increased intracranial pressure from head injuries and skull fractures;
(8) Patients with mandibular fractures recently treated with wire fixation;
(9) Patients who suffered poliomyelitis in the past 30 days, or patients with bulbar poliomyelitis;
(10) Patients with severe hemoptysis, hematemesis, vomiting, or groaning symptoms;
(11) Passengers who, due to physical or medical conditions (including neurological or mental conditions), cannot take care of themselves during travel without special assistance;
(12) Patients whose condition suddenly worsens or deteriorates during check-in or boarding;
(13) Those who have recently suffered serious trauma or undergone major surgery with wounds not yet fully healed;
(14) Other patients with diseases that make them unfit to fly.
2. Due to the complexity and diversity of diseases, if a disease is not listed in the above clauses and it is uncertain whether a passenger is suitable for air travel, the passenger shall be required to provide a medical certificate or diagnosis certificate of fitness to fly issued by a medical institution.
a. The passenger's condition and diagnosis results shall be documented by a medical institution at or above the district/county level or equivalent, signed by a doctor and stamped by the medical institution.
b. The certificate shall include the conditions necessary to prevent the spread of the disease or infectious disease, and it is valid only if issued within 96 hours prior to flight departure. For serious conditions, the certificate shall be issued within 48 hours prior to flight departure. The medical certificate required for disabled persons to indicate that they can safely complete their journey without additional medical assistance during air travel shall be issued within 10 days before the date of departure.
3. Injured and sick passengers requiring wheelchairs
(1) On Airbus A320/A321 aircraft, the limit for wheelchair passengers is 2 (including WCHS and WCHC). Passengers requiring wheelchair service should apply at the latest 12 hours prior to flight departure.
(2) Passengers who are physically fit to fly but require wheelchair due to limited mobility may apply for wheelchair service. Wheelchair service includes the following three categories:
a. WCHR (Wheelchair—R for Ramp)—passenger can ascend/descend steps and make own way to/from cabin seat but requires wheelchair for distance to/from aircraft, i.e. across ramp, finger dock or to mobile lounge as applicable.
b. WCHS (Wheelchair—S for Steps)—passenger cannot ascend/descend steps, but is able to make own way to/from cabin seat; requires wheelchair for distance to/from aircraft or mobile lounge and must be carried up/down steps.
c. WCHC (Wheelchair—C for Cabin Seat)—passenger completely immobile; requires wheelchair to/from aircraft/mobile lounge and must be carried up/down steps and to/from cabin seat.
(3) Folding wheelchairs, electric wheelchairs
a. Folding wheelchairs and electric wheelchairs brought by passengers must be checked in.
b. Folding wheelchairs and electric wheelchairs used as walking aids by passengers with limited mobility can be transported free of charge and not counted in the free baggage allowance.
c. Electric wheelchairs are powered by batteries, and the storage batteries or lithium batteries used in them have certain risks during transportation. Electric wheelchairs shall be checked in, and the check-in procedures shall be completed 2 hours before the cutoff time. When an electric wheelchair is checked, it must comply with the requirements for battery-powered wheelchairs or mobility aids in Spring Airlines' dangerous goods transportation terms.
Spring Airlines(9C) Restrictions on the Carriage of Baggage
Items prohibited as carry-on or checked baggage
I. Firearms and other weapons (including major components) Devices capable of firing ammunition (including projectiles and other items) and causing serious personal injury, or items that may be mistaken for such devices | |
1. Military and official firearms | e.g. pistols, rifles, submachine guns, machine guns, riot guns |
2. Civilian firearms | e.g. airguns, hunting rifles, shooting sport guns, tranquilizer guns |
3. Other firearms | e.g. replica guns, prop guns, starting pistols, pellet guns, overseas firearms, and various illegally manufactured firearms |
4. Imitations of the above items | |
II. Explosive or combustible substances and devices Explosive or combustible devices (substances) that can cause serious personal injury or endanger aircraft safety, or items that may be mistaken for such devices (substances), mainly including: | |
1. Ammunition | e.g. bombs, grenades, flares, incendiary bombs, smoke bombs, signal detonators, tear gas grenades, gas bombs, bullets (blank cartridges, dummy rounds, lead bullets) |
2. Demolition equipment | e.g. explosives, detonators, fuses, detonators, safety fuses, detonating cords, blasting agents |
3. Pyrotechnic products | e.g. fireworks, smoke cakes, yellow smoke, firecrackers |
4. Imitations of the above items | |
III. Controlled knives Controlled tools that can cause personal injury or pose a greater hazard to aviation safety and transportation order, mainly including: | |
1. Military and police equipment | e.g. batons, stun guns, military or police daggers, handcuffs, thumbcuffs, fetters, tear gas sprayers |
2. Controlled knives | e.g. daggers (single-edged, double-edged or multi-edged sharp knives with a hilt, crossguard and blood groove, and a tip angle of less than 60 degrees), three-edged scrapers (mechanical processing tools with three blades), spring knives or switchblades with self-locking mechanisms (folding knives where the blade can be fixed and self-locked by the spring or latch in the hilt when extended or ejected), other similar single-edged, double-edged and three-edged sharp knives (various single-edged, double-edged and multi-edged knives with a tip angle of less than 60 degrees and a blade length of more than 150 mm), and other various single-edged, double-edged and multi-edged knives with a tip angle of more than 60 degrees and a blade length of more than 220 mm |
3. Other controlled tools stipulated by the State | e.g. crossbows |
IV. Dangerous Items Dangerous items that can cause personal injury or pose a greater hazard to aviation safety and transportation order, mainly including: | |
1. Compressed gases and liquefied gases | e.g. hydrogen, methane, ethane, butane, natural gas, ethylene, propylene, acetylene (dissolved in a medium), carbon monoxide, liquefied petroleum gas, freon, oxygen, carbon dioxide, water gas, lighter fuel and liquefied gas for lighters |
2. Spontaneously combustible items | e.g. yellow phosphorus, white phosphorus, nitrocellulose (including film), oiled paper and related products |
3. Items inflammable in contact with water | e.g. metallic potassium, sodium, lithium, calcium carbide, magnesium-aluminum powder |
4. Flammable liquids | e.g. gasoline, kerosene, diesel, benzene, ethanol, acetone, ether, paint, thinner, rosin oil, and products containing flammable solvents |
5. Flammable solids | e.g. red phosphorus, flash powder, solid alcohol, celluloid, blowing agents |
6. Oxidizers and organic peroxides | e.g. potassium permanganate, potassium chlorate, sodium peroxide, potassium peroxide, lead peroxide, peracetic acid, hydrogen peroxide |
7. Toxic substances | e.g. cyanides, arsenic, highly toxic pesticides, and other highly toxic chemicals |
8. Corrosive items | e.g. sulfuric acid, hydrochloric acid, nitric acid, sodium hydroxide, potassium hydroxide, mercury (quicksilver), liquid storage batteries |
V. Other items Other items that can cause personal injury or pose a greater hazard to aviation safety and transportation order, mainly including: | |
1. Infectious pathogens | e.g. hepatitis B virus, Bacillus anthracis, mycobacterium tuberculosis, HIV |
2. Fire starters (including various ignition devices) | e.g. lighters, matches, cigarette lighters, magnesium rods (flint) |
3. Lithium batteries | e.g. power banks with a rated energy exceeding 160Wh, lithium batteries (lithium batteries for electric wheelchairs are subject to separate regulations) |
4. Alcoholic beverages | e.g. alcoholic beverages with an alcohol content exceeding 70% by volume |
5. Others | e.g. strong magnetizers, items with a strong pungent odor or easy to cause passenger panic, and items of indeterminate nature that may be dangerous |
6. Radioactive materials | e.g. radioactive isotopes |
VI. Other items prohibited from being carried or transported as stipulated by national laws, administrative regulations and rules | |
Items prohibited as carry-on baggage but permitted as checked baggage
I. Sharp objects Such items have sharp edges or tips, and are made of metal or other materials, with sufficient strength to cause serious personal injury, mainly including: | |
1. Daily-use knives (blade length greater than 6 cm) | e.g. kitchen knives, fruit knives, scissors, art knives, paper cutters, etc. |
2. Special knives (no blade length restriction) | e.g. surgical knives, slaughter knives, carving knives, plane cutters, milling cutters, etc. |
3. Other knives | Knives, spears, swords, halberds, etc. used for martial arts and literary performances |
II. Blunt objects Such items do not have sharp edges or tips, and are made of metal or other materials, with sufficient strength to cause serious personal injury, mainly including: | |
Sticks (including expandable batons, nunchucks), baseball bats, billiard cues, cricket bats, hockey sticks, golf clubs, trekking poles, ski poles, brass knuckles (hand spikes), etc. | |
III. Others Other items that can cause personal injury or pose a greater hazard to aviation safety and transportation order, mainly including: | |
1. Tools | e.g. drills (including drill bits), chisels, awls, saws, bolt guns, nail guns, screwdrivers, crowbars, hammers, pliers, welding torches, wrenches, axes, hatchets (fire axes), vernier calipers, ice axes, ice picks |
2. Other items | e.g. darts, slingshots, bows, arrows, and buzzing self-defense devices, as well as stun guns, Mace gas, tear gas, pepper spray, acid spray, animal repellent spray, etc. that are not within the scope specified by the State |
Items permitted as carry-on or checked baggage with restrictions
1. Items permitted as carry-on baggage with restrictions but permitted as checked baggage | For international and regional flights, liquid items shall be carried in containers with a single capacity not exceeding 100 mL, and these containers shall be placed in a resealable transparent plastic bag with a maximum capacity of 1 L. Each passenger is only allowed to carry one such bag per trip, and the excess shall be checked as baggage. |
For domestic flights, liquid items are prohibited as carry-on baggage (except for cosmetics, toothpaste and shaving cream for personal use during air travel). Cosmetics for personal use during air travel must meet three conditions at the same time (limited to one piece per type, placed in a container with a single capacity not exceeding 100 mL, and subject to bottle opening inspection) before they can be carried onboard. Toothpaste and shaving cream are limited to one piece each and shall not exceed 100 g (mL). When passengers transfer from international and regional flights to domestic flights within the same security restricted area, their duty-free liquid items carried into the country must meet three conditions at the same time (presenting a shopping voucher, placed in a sealed and intact transparent plastic bag, and confirmed by screening) to remain as carry-on baggage. If they leave the security restricted area during the transfer, such items carried into the country must be checked as baggage. | |
Liquid dairy products necessary for infants during air travel and liquid medicines necessary for patients with diabetes or other diseases during air travel can only be carried onboard after being confirmed by screening. | |
Liquid items purchased or obtained by passengers in the security restricted area or on the aircraft can be carried before leaving the security restricted area. | |
2. Items prohibited as carry-on baggage but permitted as checked baggage with restrictions | Alcoholic beverages are prohibited as carry-on baggage, but permitted as checked baggage with the following restrictions: (1) Clearly labeled and in retail packaging, with each container not exceeding 5 L; (2) When the alcohol content ≤24% by volume, there is no quantity limit; (3) When the alcohol content >24% and ≤70% by volume, the quantity limit for each passenger is 5 L. |
3. Items prohibited as checked baggage but permitted as carry-on baggage with restrictions | Power banks and lithium batteries are prohibited as checked baggage, but permitted as carry-on baggage with the following restrictions (lithium batteries for electric wheelchairs are subject to separate regulations): Each passenger may carry a maximum of two mobile chargers (power banks) on a flight, each with a rated energy not exceeding 160Wh. Power banks with rated energy above 100Wh but not exceeding 160Wh require prior approval from the company. Carrying lithium batteries with rated energy exceeding 160Wh is strictly prohibited. |
4. Other items with carriage restrictions as stipulated by national laws, administrative regulations and rules. | |