Instructions on the Carriage of Special Passengers (Domestic)

1. General

Special passengers, also known as passengers needing special service or special service passengers, mean the ones, during the acceptance or flight, to be provided with courteous reception or special care, or accepted for carriage only under the conditions of carriage specified by the carrier.

Special passengers include VIPs, infants, unaccompanied minors, pregnant women, aged passengers, wheelchair passengers, injured/sick passengers, disabled passengers, stretcher passengers/passengers using oxygen, sight impaired passengers, hearing and speech impaired passengers, criminal suspects, confidential secretaries/diplomatic couriers, EXST passengers, confidential passengers, passengers refused for entry and deportees, non-standard weight group passengers and other passengers restricted by transportation requirements. Considering the need to comply with operational regulations and the safety of special passengers and other passengers, Spring Airlines requires that special passengers fully explain their situations and provide relevant certificates in advance when purchasing tickets before going through the corresponding special passenger carriage procedures. If you or your entrusted ticket purchaser fails to comply with relevant regulations, Spring Airlines has the right to refuse carriage, and the responsibility shall be borne by you or your entrusted ticket purchaser.

Please note that Spring Airlines always reserves the right to authorize airport staff to judge and refuse passengers who are not suitable for air travel on site. All relevant losses caused by possible itinerary delays or interruptions shall be borne by the passengers themselves. Given that the exercise of such on-site right is a reasonable risk avoidance act to avoid potential irreparable damage to passengers, unless relevant staff causes your losses (if any, and confirmed by judicial decision) by intentional or gross negligence, in any case the damage compensation liability of Spring Airlines and its agents for exercising the refusal-of-carriage right shall be based on fault and limited to the refund of the ticket price, and Spring Airlines shall not be liable for any claims for spiritual damage compensation or indirect losses. If you do not agree to this limitation of liability, please do not purchase tickets.

In case of emergency, Spring Airlines will arrange assistants (including accompanying persons) to provide safety assistance for passengers who need help to move quickly to the exit.

The following are the carriage regulations for some special passengers. For more details, please consult the online customer service.

2. Instructions on the Carriage of Infant Passengers

An infant refers to one who is more than 14 days old but less than 2 years old. For the sake of their safety and health, Spring Airlines cannot carry infants less than 14 days old and premature infants less than 90 days old.
Passengers traveling with infants should pay attention to the following:
1. Passengers less than 2 years old on Spring Airlines flights are carried as infants and must be accompanied by adult passengers over 18 years old with full capacity for civil conduct.
2. Infants traveling on domestic flights operated by Spring Airlines shall be charged as follows: If the current adult fare is equal to or higher than 10% of the regular fare, the infant fare will be charged at 10% of the adult regular fare; the passenger fare is calculated in units of RMB 10, and amounts below RMB 10 yuan will be rounded off. If the current adult fare is lower than 10% of the regular fare, the infant fare will be charged at the adult fare. No seats are provided for infant tickets.
3. Each adult may carry no more than 2 infants. When an adult passenger carries more than 1 infant, the excess infants shall purchase child tickets and occupy separate seats. Infants have no free baggage allowance, but one pushchair can be checked in free of charge; Seat-occupying infants have no free checked baggage allowance, but an additional car seat can be carried free of charge. Applications for seat-occupying infant services shall be submitted 12 hours before the scheduled departure time of the flight.
4. According to the number of infant life jackets and infant seat belts equipped on board, the total number of infants (including seat-occupying infants with child tickets) that can be accepted on flights operated by Spring Airlines' A320/A321 models shall not exceed 10. Please be sure to order infant tickets when ordering adult tickets.
5. Spring Airlines does not provide bassinets. Infants must be held by their accompanying adults using special seat belts or seated in child restraint devices that meet the requirements Passengers need to carry a child restraint device (car seat) with a width not exceeding 17" (43cm) for seat-occupying infants, and ensure that the device can be properly fixed on the approved forward-facing seat, the infant can be properly fastened in the restraint device, and the infant's weight does not exceed the weight limit specified by the device. During takeoff, landing and ground movement of the aircraft, booster-type child restraint devices, vest-type child restraint devices, harness-type child restraint devices and lap held child restraint devices shall not be used.
6. The child restraint device brought and used by passengers must be able to be firmly fixed on the seat, otherwise it shall be carried as checked baggage. For infant passengers without required child restraint devices who cannot be held by an adult, Spring Airlines will not accept them for the sake of safety.

3. Instructions on the Carriage of Unaccompanied Minors

Unaccompanied minors (UMs) refer to minors between 5 and 12 years old who travel by air without being accompanied by an adult over 18 years old with capacity for civil conduct.
In order to ensure that the children entrusted to Spring Airlines can receive timely and necessary services in the air and on the ground, ticket purchasers who need UM services should pay attention to the following:
1. Unaccompanied minors shall purchase tickets at the child fare.
2. Spring Airlines does not accept minors under 5 years old who travel alone.
3. Spring Airlines does not accept hearing and speech impaired or sight impaired minors under 12 years old who travel alone.
4. For the sake of safety, Spring Airlines limits the number of unaccompanied minors on each flight. Therefore, the UM application shall be submitted 24 hours prior to flight departure, and the unaccompanied minors can only be accepted for carriage after being agreed by Spring Airlines.
5. When booking seat for unaccompanied minors, it is necessary to fill in the "Unaccompanied Minor Application".
6. The parents or guardians of unaccompanied minors need to escort them to the boarding area and arrange personnel to meet and take care of them at the disembarking area. In order to ensure the smooth air travel of unaccompanied minors, it is recommended that the persons seeing them off remain at the airport until 30 minutes after the flight takes off.
7. After the confirmation of the UM service, if you need to change the flight or date, or cancel the service, you must contact 95524 to complete the change 24 hours prior to flight departure. If you still need this service after ticket changes, please go through the service procedures again according to the application process.

4. Instructions on the Carriage of Pregnant Passengers

Due to the high-altitude hypoxia caused by flying, Spring Airlines recommends that "expectant mothers" consult an obstetrician about whether they are fit to fly in view of their own physical conditions before planning a travel. In order to fully ensure the safety and health of you and your baby, Spring Airlines has the following regulations for pregnant women taking flights. We hope you can understand them in detail:
1. When booking seats and boarding, pregnant women must provide copies of continuous medical records indicating pregnancy, copies of maternal health manuals (large cards) stamped by hospitals, gestational age certificates signed (stamped) and sealed by doctors, B-ultrasound sheets and other examination materials, electronic examination reports on hospital APPs, and other materials issued by regular medical institutions that indicate the gestational age. Spring Airlines will judge whether to accept carriage based on them;
2. Pregnant women under 32 weeks of gestation will be treated as ordinary passengers unless they have been diagnosed as unfit to fly;
3. Pregnant women between 32 weeks and 35 weeks of gestation need to fill in the "Special Passenger Travel Application" and provide a medical clearance for flight (medical certificate or diagnosis certificate) stamped by a medical institution at or above the district/county level and signed by a doctor within 72 hours prior to flight departure. Such medical certificate or diagnosis certificate shall include the passenger's name, age, gestational week, estimated due date (EDD), and no uncomfortable symptoms such as pregnancy complications.

4. For the sake of the safety and health of passengers, Spring Airlines cannot carry pregnant women who are beyond 35 weeks of gestation, are within 4 weeks of EDD, have a close but inaccurate EDD, or gave birth no more than 7 days ago.

5. Instructions on the Carriage of Aged Passengers

1. Aged passengers refer to passengers who are 60 years old or above on the date of flight and require special care. Aircraft fly at high altitudes where the oxygen in the air is relatively lower and the air pressure is reduced. The aged may not be able to bear such loads due to their physical conditions. For the sake of your safety and health, Spring Airlines recommends that you consult a medical professional before taking a flight to ensure that your physical condition is suitable for air travel.
2. Aged passengers suffering coronary heart disease, hypertension, diabetes and other cardiovascular and cerebrovascular diseases, asthma and other diseases unfit for flying are generally not recommended for air travel. If you are aware of the above-mentioned conditions but still need to take a flight, please provide a "Diagnosis Certificate" indicating fitness to fly issued by a medical institution at or above the district/county level, otherwise Spring Airlines may refuse carriage as appropriate. Aged passengers with the above-mentioned diseases shall bear full responsibility for any consequences arising from concealing their conditions or failing to make necessary preparations (e.g., bringing medication) during the flight, and the airline may be legally relieved or even exempted from liability for compensation.
3. Aged passengers who are physically weak, unable to take care of themselves, and need a wheelchair for mobility should be regarded as sick passengers. When such passengers apply for a flight, they need to be accompanied by an adult, provide a "Diagnosis Certificate" indicating fitness to fly issued by a medical institution at or above the district/county level, and fill in the "Special Passenger Travel Application" before Spring Airlines can accept carriage; If there is no accompanying healthy adult, Spring Airlines has the right to refuse carriage, and all relevant losses caused by possible itinerary delays or interruptions shall be borne by the passengers themselves.
4. We recommend that aged passengers over 70 years old travel with a healthy adult to meet unexpected needs.

6. Instructions on the Carriage of Disabled Passengers

1. Carriage regulations
(1) For the sake of safety, the number of unaccompanied disabled passengers who need assistance during the flight (including disabled passengers using wheelchairs, disabled passengers with severe lower limb disabilities but not wearing prostheses, sight impaired passengers, disabled passengers with service dogs, and disabled passengers with severe intellectual or mental impairments who are unable to understand the instructions of the crew on board) that can be accepted on each flight segment shall not exceed 4 for A320 aircraft and 6 for A321 aircraft. When the number of disabled passengers exceeds the above limits, the number of accompanying persons shall be increased at a ratio of 1:1, but the number of disabled passengers shall not exceed 8 for A320 aircraft and 12 for A321 aircraft at most.
(2) The accompanying person shall book the same flight as the disabled passenger and buy tickets. Spring Airlines will ensure that in case of special circumstances (e.g. overbooking), at least one accompanying person will travel on the same aircraft with the disabled person who meets the conditions for flying. Accompanying persons shall be able to take care of disabled persons during the journey and assist them in evacuating in case of emergency.
(3) For disabled passengers under 12 years old who travel alone without being accompanied by a person over 18 years old with full capacity for civil conduct, the carriage regulations for unaccompanied minors shall apply (except for hearing and speech impaired or sight impaired minors). For convenience and necessary care, disabled passengers under the age of 16 are recommended to be accompanied by an adult over the age of 18 with full capacity for civil conduct when taking a flight.
(4) Eligible disabled passengers and their service dogs shall undergo screening like other passengers. Please empty the carry-on colostomy pouch before screening.

2. Barrier-free services and assistance
(1) Airport assistance
Boarding and disembarking assistance
Our staff will assist you in boarding, disembarking and transferring.
Passenger seat arrangement
We will make every effort to accommodate your seat arrangement requests. It is our responsibility to provide you with a seat that corresponds to your ticket class in advance. We will give you extra care in the following situations:
(a) Passengers traveling with accompanying persons can be arranged in adjacent seats.
(b) Passengers traveling with service dogs can be arranged in any eligible seat without affecting other passengers.
(c) Passengers with limited mobility can be arranged in any eligible seat and, upon request, can be arranged in a seat on the side convenient for their mobility.
(d) You can also choose the seat you need through our online seat selection function.
(2) In-flight special services
Movable aisle armrests
Some of our aircraft models are equipped with movable aisle armrests to facilitate easier access for passengers using cabin wheelchairs. The number and location of seats with movable aisle armrests vary depending on the aircraft model.
If the armrest of your seat is not movable, the crew will be happy to check if alternative seats are available on the aircraft.
In-cabin storage of assistive devices
You can also bring the assistive devices listed in the following table into the cabin as carry-on items:

Lavatory
Our aircraft are not equipped with accessible lavatories, but all aircraft provide lavatories with single-panel doors and additional handrails. There are no special narrow wheelchairs on board. If you are able to walk, our crew can assist you in entering and exiting the lavatory, but cannot provide assistance inside it.
In-flight assistance
All our flight attendants have high service qualities to ensure your safe and comfortable journey. They can assist you in entering and exiting the lavatory, storing or retrieving your carry-on baggage, introducing the food on the tray, opening the packaging, etc.
However, flight attendants do not help passengers with dining, personal hygiene, using the lavatory, or in-seat elimination, nor can they provide medical services such as injection. If you do not have independent mobility, flight attendants cannot lift or move you. If you need such care, please travel with someone who can provide it during the flight.

3. Notes for the carriage of disabled passengers
● Sight impaired passengers
Sight impaired passengers refer to adult disabled passengers losing the sight of both eyes. They do not refer to passengers with eye diseases, who should be treated as sick passengers. The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Sight impaired passengers accompanied by adults over 18 years old with full capacity for civil conduct will be accepted for carriage by Spring Airlines as regular passengers;
(2) Sight impaired passengers between 12 and 16 years old as of the start date of the journey shall be subject to the following regulations:
(a) Sight impaired passengers between 12 and 16 years old shall be accompanied by adults over 18 years old.
(b) If a sight impaired passenger between 12 and 16 years old who originally had a confirmed seat needs to fly alone after itinerary adjustment due to reasons not attributable to him/her, he/she can be accepted for carriage as an unaccompanied sight impaired passenger.
(c) Passengers unaccompanied by adults or guide dogs (referred to as unaccompanied sight impaired passengers) refer to sight impaired passengers who can ambulate and take care of themselves, and do not need help from others when eating.
(d) Unaccompanied sight impaired passengers taking a flight shall submit the application at the latest 24 (inclusive) hours prior to flight departure.
(e) Unaccompanied sight impaired passengers taking a flight shall be escorted by their family members or guardians to the boarding area of the origin, and be met by their family members or guardians at the disembarking area of the destination.
(f) The related carrier's approval shall be obtained for connecting flight.
● Hearing and speech impaired passengers
Hearing and speech impaired passengers refer to disabled passengers with bilateral hearing impairment and/or speech impairment. Passengers with ear diseases shall be treated as sick passengers. Hearing and speech impaired passengers over 16 years old without hearing dogs will be accepted for carriage by Spring Airlines as regular passengers.
Hearing and speech impaired passengers between 12 and 16 years old as of the start date of the journey shall be subject to the following regulations:
(a) Hearing and speech impaired passengers between 12 and 16 years old shall be accompanied by adults over 18 years old.
(b) If a hearing and speech impaired passenger between 12 and 16 years old who originally had a confirmed seat needs to fly alone after itinerary adjustment due to reasons not attributable to him/her, he/she can be accepted for carriage as an unaccompanied sight impaired passenger. Unaccompanied hearing and speech impaired passengers under 16 years old taking a flight shall submit the application at the latest 24 (inclusive) hours prior to flight departure.
● Passengers with limited mobility
The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Assistive devices needed by disabled passengers during the journey (e.g. crutches, prostheses, white canes) can be carried into the cabin by them and handed over to the flight attendants for storage if there are storage facilities and space in the cabin.
(2) If there are no storage facilities or space in the cabin, assistive devices (e.g. folding wheelchairs) will be checked in for free and do not occupy the passenger's free baggage allowance.
(3) Electric wheelchairs are powered by batteries, and the storage batteries or lithium batteries used in them have certain risks during transportation. Electric wheelchairs shall be checked in, and the check-in procedures shall be completed 2 hours before the cutoff time. When an electric wheelchair is checked, it must comply with the requirements for battery-powered wheelchairs or mobility aids in Spring Airlines' dangerous goods transportation terms.
(4) Passengers who need wheelchair service should apply at the latest 12 hours prior to flight departure.
● Passengers with Intellectual or mental disabilities
 The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Please prepare a "Medical Diagnosis Certificate" for fitness to fly issued by a hospital at or above the district/county level before taking the flight. The issuance date of the "Medical Diagnosis Certificate" shall not be earlier than 10 days before the flight date (excluding the departure date).
(2) For convenience and necessary care, it is recommended that passengers with Intellectual or mental disabilities be accompanied by their family members or medical staff.
● Passengers with service dogs
Service dogs refer to special dogs that provide assistance for the life and work of disabled persons, including hearing dogs and guide dogs. Mental aid dogs are temporarily not included in the scope of service dogs acceptable for carriage due to reasons such as certification. Service dogs for personal use carried by disabled passengers during the journey can be brought into the cabin for free carriage. The following precautions must be understood by ticket bookers and fully informed to boarding passengers:
(1) Each passenger can carry no more than 1 service dog, and the total number of service dogs on each flight segment shall not exceed 4.
(2) Disabled passengers who need to carry service dogs for travel shall apply through "Spring Airlines Official Website/APP/Mini-Program - Service Center - Special Passenger Service Application" at latest 24 hours (inclusive) prior to flight departure.
(3) When purchasing tickets and taking the flight, please present the disability certificate, the service dog's identity certificate and quarantine certificate to us. Please carry the service dog to the airport at least 120 minutes before the scheduled departure time of the flight.
(4) If the domestic transportation conditions are met, the service dog's certificate documents and the "Quarantine Certificate" issued by the quarantine inspection unit shall be provided.
(5) If the international transportation conditions are met, the following certificates shall be provided:
(a) "Quarantine Certificate" and "Rabies Immunization Certificate" issued by the national animal and plant quarantine authority;
(b) Entry-exit or transit permit;
(c) Other documents required by the country of entry or transit (for specific requirements, refer to the detailed regulations of the relevant country).
(6) The food and utensils for service dogs brought into the cabin do not occupy the free baggage allowance.
(7) Service dogs to be brought into the cabin shall be tied with a leash before boarding, and shall not occupy seats or run around freely in the cabin. Disabled persons may not be required to muzzle their service dogs when consent is obtained from passengers within the service dogs' activity area.
(8) Disabled passengers shall bear full responsibility for the service dogs they carry. Spring Airlines shall not be liable for any injury, illness or death of the service dogs during transportation, unless caused by the Company itself.

7. Instructions on the Carriage of Injured and Sick Passengers

Injured and sick passengers refer to passengers who need care and/or medical assistance when boarding and disembarking, during the flight (including emergency evacuation) and in the airport ground service process due to illness or injury. We hope that the ticket booker will first fully understand the corresponding carriage regulations before purchasing tickets for injured and sick passengers.
1. In any of the following circumstances, carriage will be refused except for saving lives and with special arrangements approved by Spring Airlines. We recommend that you choose other modes of transportation to better ensure your safety and health.
(1) Passengers suffering infectious diseases, including those whose infectious diseases pose a direct threat to the health of other passengers or crew members, or those whose infectious diseases are within the period of mandatory quarantine specified by the state and the destination country (for international routes).
Note: Infectious diseases such as severe acute respiratory syndrome (SARS) which are easily transmissible ‌ in the cabin and can cause serious consequences belong to direct threats; diseases such as common cold which are easily transmissible in the cabin but do not lead to serious health consequences, and diseases such as AIDS which have very serious health consequences but are not easily transmissible in the cabin, do not belong to direct threats;
(2) Psychiatric patients in a state of onset who may cause harm to other passengers or themselves, or endanger aviation safety;
(3) Patients with severe or critical heart diseases, such as severe heart failure, cyanosis symptoms, or myocardial infarction (suffering myocardial infarction within 6 weeks prior to travel);
(4) Patients with severe otitis media accompanied by eustachian tube blockage;
(5) Patients who suffered spontaneous pneumothorax in the past half year, or patients with neurological conditions who have recently undergone pneumothorax surgery (except those with a doctor's diagnosis certificate as the evidence of fitness to fly);
(6) Patients with large mediastinal tumors, giant hernias, and intestinal obstruction;
(7) Patients with increased intracranial pressure from head injuries and skull fractures;
(8) Patients with mandibular fractures recently treated with wire fixation;
(9) Patients who suffered poliomyelitis in the past 30 days, or patients with bulbar poliomyelitis;
(10) Patients with severe hemoptysis, hematemesis, vomiting, or groaning symptoms;
(11) Passengers who, due to physical or medical conditions (including neurological or mental conditions), cannot take care of themselves during travel without special assistance;
(12) Patients whose condition suddenly worsens or deteriorates during check-in or boarding;
(13) Those who have recently suffered serious trauma or undergone major surgery with wounds not yet fully healed;
(14) Other patients with diseases that make them unfit to fly.
2. Due to the complexity and diversity of diseases, if a disease is not listed in the above clauses and it is uncertain whether a passenger is suitable for air travel, the passenger shall be required to provide a medical certificate or diagnosis certificate of fitness to fly issued by a medical institution.
a. The passenger's condition and diagnosis results shall be documented by a medical institution at or above the district/county level or equivalent, signed by a doctor and stamped by the medical institution.
b. The certificate shall include the conditions necessary to prevent the spread of the disease or infectious disease, and it is valid only if issued within 96 hours prior to flight departure. For serious conditions, the certificate shall be issued within 48 hours prior to flight departure. The medical certificate required for disabled persons to indicate that they can safely complete their journey without additional medical assistance during air travel shall be issued within 10 days before the date of departure.
3. Injured and sick passengers requiring wheelchairs
(1) On Airbus A320/A321 aircraft, the limit for wheelchair passengers is 2 (including WCHS and WCHC). Passengers requiring wheelchair service should apply at the latest 12 hours prior to flight departure.
(2) Passengers who are physically fit to fly but require wheelchair due to limited mobility may apply for wheelchair service. Wheelchair service includes the following three categories:
a. WCHR (Wheelchair—R for Ramp)—passenger can ascend/descend steps and make own way to/from cabin seat but requires wheelchair for distance to/from aircraft, i.e. across ramp, finger dock or to mobile lounge as applicable.
b. WCHS (Wheelchair—S for Steps)—passenger cannot ascend/descend steps, but is able to make own way to/from cabin seat; requires wheelchair for distance to/from aircraft or mobile lounge and must be carried up/down steps.
c. WCHC (Wheelchair—C for Cabin Seat)—passenger completely immobile; requires wheelchair to/from aircraft/mobile lounge and must be carried up/down steps and to/from cabin seat.
(3) Folding wheelchairs, electric wheelchairs
a. Folding wheelchairs and electric wheelchairs brought by passengers must be checked in.
b. Folding wheelchairs and electric wheelchairs used as walking aids by passengers with limited mobility can be transported free of charge and not counted in the free baggage allowance.
c. Electric wheelchairs are powered by batteries, and the storage batteries or lithium batteries used in them have certain risks during transportation. Electric wheelchairs shall be checked in, and the check-in procedures shall be completed 2 hours before the cutoff time. When an electric wheelchair is checked, it must comply with the requirements for battery-powered wheelchairs or mobility aids in Spring Airlines' dangerous goods transportation terms.
4. Stretcher passengers/passengers using oxygen
Stretcher passengers refer to passengers who need to use a stretcher for lying low and fastening them on board. Passengers using oxygen are passengers who need to use medical oxygen as scheduled on board.
(1) Stretcher passengers
a. Only one stretcher passenger is permitted on 180-seat aircraft of Airbus A320 model. Stretcher passengers are not permitted on 186-seat aircraft of the A320 model and aircraft of the A321 model for the time being.

b. Passengers in shock/coma are not accepted for carriage, and only one stretcher passenger is permitted on the same flight.
c. Except under special circumstances, stretcher passengers are not permitted on flights with VVIPs.
d. As a general rule, connecting flight arrangements are not available for stretcher passengers.
e. Except under special circumstances, Spring Airlines only accept stretcher passengers on domestic flights originating from our bases, including Hongqiao, Pudong, Shenyang, Shijiazhuang, Shenzhen, and other domestic bases where the company's maintenance personnel have been stationed.
f. Except under special circumstances, Spring Airlines does not accept stretcher passengers who need medical oxygen on board. Under special circumstances, if stretcher passengers need to use medical oxygen devices, only the equipment provided by Spring Airlines can be used.
g. Only stretchers provided by Spring Airlines can be used on board.
h. Passengers requiring stretcher service should apply at the latest 72 hours prior to flight departure.
(2) Passengers using oxygen
Except for emergency rescue, Spring Airlines does not accept passengers who need medical oxygen on board. In case of emergency rescue, if passengers request to use medical oxygen devices, only the equipment provided by Spring Airlines can be used.
(3) Ticket purchase requirements
When purchasing tickets for stretcher passengers/passengers using oxygen, a medical certificate or diagnosis certificate of fitness to fly issued by a hospital at or above the district/county level shall be presented. The certificate shall clearly state the passenger's condition and diagnosis results, and will be valid only when signed by a doctor and stamped by the medical institution. The medical certificate for passengers using oxygen shall also specifically indicate the maximum oxygen volume and maximum oxygen flow required per hour at the pressure altitude corresponding to the cabin pressure of the aircraft during normal flight.