DOMESTIC

[Intended Flight Tickets]

Domestic Flight tickets purchased at Spring Japan which have been delayed or cancelled according to company rules.

[Application Channel]

We will correspond through the same channel that you made the purchase.
※If you made the reservation through a travel agency, please contact the agency store where you made the purchase.

[About Changes/Cancellation and Refunds requests through Spring Japan website/Smart Phone site]

When making the reservation at Spring Japan website/Smart Phone site, Changes/Cancellation and Refunds requests can be operated at Spring Japan website/Smart Phone site.
※If you made the reservation through a travel agency, please contact the agency store where you made the purchase.
※If only one way flight (inbound or return) of the round trip reservation has been cancelled, please contact Spring Japan Call Center to make the Changes/Cancellation and Refunds requests.

[How to Apply by E-mail/Fax]

Please fill in the necessary information and send it to us.
>Change/Cancellation and Refund Application（Excel format）

[Supplement]

In the case of flight cancellation or significant delayed, we will notify you through the registered e-mail address at the time you made the reservation. If you have set the domain reception, please specify that you can receive e-mail from @postmaster.springairlines.com.

Transfer (Flight Changes)

· We will only accept the transfer to our own flights within 7 days before or after which have vacant seats. However, it is limited to the same section.
· According to the Transfer, fare difference, change fee will be free.
· If you wish to change the flight beyond 7 days, which apply the normal fare rules.
· Depending on the seat vacancy situation, we may not be able to satisfy your aspiration.

Ticket refunds

·The refund period is limited to 30 days from the boarding day.
·Ticket fare will be fully refunded. However, it does not exceed the total amount of payment has been paid.
·Refunds will be made upon purchase payment method.
In the case of credit card payment, refunds will be made via the same credit card company as purchase payment. It will take 2 to 3 months to refund the payment.
In the case of convenience store payment, a refund guide mail will be delivered to the emergency contact e-mail address about 2 weeks to 1 month after the refund has been operated. Please follow the procedure of the guide mail to complete the refund process (registration of bank account etc.).

NOTICE

·The "Transfer" or "Refund" will only be accepted once.
·We will not be responsible for Transfer to other companies, accommodation and transportation expenses.
·We will not be responsible for delays in ground transportation facilities or for failing to transit to or from another company's flight.

Spring Airlines Japan Call Center (Business Hours: 09:00-17:30 365Days)
E-mail: support@jp.springairlines.com
TEL: 0570-666-118
FAX: 0476-27-5605
URL: https://jp.ch.com
※Please contact us by E-mail or FAX.