DOMESTIC FLIGHTS in Japan

· If you need any assistance from us, please call Spring Japan Call Center when you make a booking. New Booking Fee is waived to this service. If you have already made a reservation through internet, your telephone inquiries are accepted at our Spring Japan Call Center up to 5 business days before your planned flight departure. 

※This Service is not guaranteed depending on various situation.  Please apply to us well in advance.

· Security Inspection and Boarding will sometime take longer than expected.  Please show up to the airport well in advance. (Approximately 90 minutes before departure to the check-in counters)

· If safety in flight not certain please ask someone to accompany and assist you,.

· Please prepare various required forms by downloading and printing yourself and send them after signing at least 5 business days to our call center by facsimile.

Passengers with disability in legs

■ When you make your reservation, please answer to the following questions.

■ WHEN YOU FLY ■

・ Your wheelchairs are accepted as check-in baggage at check-in counters. Wheelchairs for airport use are available after that. ・ Please come up to the airport well in advance (Approximately 90 minutes prior to departure time.)

Passengers with eye or hearing disability

■ WHEN MAKING A RESERVATION

Please answer to the following questions,

・ Anybody accompanying you?
・ Do you have your assistance dog travelling with you?
・ Do you need a writing board for communication? (If you have a difficulty of hearing.)

■ WHEN BOARDING ■

・ Please bring and show us a certificate issued by the Ministry of Welfare and Labor authorizing usage of seeing-eye dogs or hearing aid dogs. Ensure your dog is wearing a harness(white or yellow) with clear indication of “Seeing-eye Dog” or “Hearing Aid Dog.”
・ Feeding food or drinks to your assistance dogs are prohibited.

Passengers with disease or injury

As there are such possibilities that your physical condition becomes not fitted to air travel, we recommend you to consult your doctor.
We may ask you to submit a medical certificate and sign an indemnity form or ask you to be accompanied by your assistant. Or we may deny your boarding in the following cases. Your understanding is appreciated.
・ Physical condition may get worse,
・ Serious disease or injury feared,
・ Recent but serious operation
・ During the “forced staying at home” period stipulated in Category 1 to 3 Epidemic or as in School Health and sanitation Law of Japan
Download the certificatehere , download the consent form here

Passengers Using Medical Oxygen Cylinder

Due to limited space in aircraft, we ask you to purchase an extra seat if you wish to use an oxygen oylinder on board. A Medical Certificate, Oxygen Cylinder Specification and an Indemnity form are also required. The forms are downloadable at the end of the page.

■ WHEN MAKING RESERVATIONS ■

・Please let us know The Manufacturer, Product Name, Size and so on.
※Please download to print and fill in our specified form. Then send them by facsimile to our Spring Japan Call Center by 5 business day before departure, and call us.
※In order to operate Oxygen Cylinders on board, you are or your assistant must be used and well
familiar with such operation. ※If you intend to operate Oxygen Cylinder on board, we ask you to present Doctor’s medical Certificate
Staging ※If you are not able to submit certificate or requirement in the certificate insufficient, we may refuse your boarding.
a. capability of air travel.
b. date of issue within 7 days before the flight.
※If you have booked a round trip on our flights, the certificate must be valid on the return flight date and fill in the flight number with dates.

For Spring Japan’s Medical Certificate form Click here。 
To download “Oxygen Cylinder Specification Form” Click here。 
To download ‘Indemnity Agreement Form’ Click here。 

■ WHEN BOARDING■

Please show up to the airport well in advance (Approximately 90 minutes before departure)

Expectant Mothers

■ Pregnancy less than 32 weeks ■

・ Accepted and can travel as a normal passenger unless special doctor’s medical certificate if issued But we recommend you always to keep maternal and Child Handbook for smooth processing.

■ Pregnancy after 32 weeks but less than 35 weeks ■

Accepted on board by presenting medical certificate and stating
If you are not able to submit certificate or requirement in the certificate insufficient, we may refuse your boarding.
Certificate must include: a．weeks of pregnancy（Expected date of giving birth）,
b．eligibility of flying with date, segment certified by a medical doctor.
c．The certificate must be issued within and including 7 days before flying date,
※If a round trip booked, please write return flight, date as well.

・ Pregnant passengers of after 32 but less than 35 weeks may accompany children over 2 years old.
Infants aged between 0 to 1 year are unable to be accompanied.
・ Please fasten your seat belt low not to create extra pressure to your child.
※Spring Japan shall not make any refund against unused ticket due to over 35 weeks of pregnancy
or submitted documents proved insufficient.
To download medical certificate Click here, Indemnity Agreement Form Click here。

■ After 35th week of pregnancy ■

・ We ask your kind understanding that for safety reasons we cannot accept you on our flights if pregnancy becomes more

Unaccompanied Minors＜Junior Support Service＞

.”Children between the age over 6 but less than 12 years old can travel without being accompanied under the condition that he/she must buy our “Junior Support Service. Unaccompanied Minors are not accepted for travel without this service.
“Junior Support Service” requires an additional payment.
＜CONDITIONS＞
・ Aged over 6 but less than 12 years, not accompanied by any other passengers.
・ He/she will be taken to the airport of departure by a guardian and will be met at arriving airport by a guardian.
＜RESERVATION・PURCHASE＞
Unable to book by internet. Please contact our call center: Spring Japan Call Center
＜REQUIRED DOCUMENT＞
Please download “Junior Support Service Application/Agreement Form” to fill in and submit to us. Click here。
＜Handling Fee＞
Unaccompanied Minor Fee is charged for each flight segment, each person separately. This fee is not refundable.
＜Others＞
Please switch off your mobiles if GPS function downloaded.

If you have your self-injection (needle)

You may use doctor’s prescribed Insulin self injection or EpiPen injection (needles) on board. For quick and smooth clearance of Security Inspection, we recommend you keep certificate proving the usage. Please do not dispose used needles in cabin but we ask you to bring them back home.

About Dialysis

Due to aircraft type, Dialysis Equipment is prohibited to operate.

INTERNATIONAL FLIGHTS to/from Narita

· If you need any assistance from us, please call Spring Japan Call Center at least 5 business days before departure.
※Depending on conditions, reservations may not be accepted.

· Please show up to check-in counter at the airport allowing sufficient time.

· When the company deems it necessary for you to be accompanied by someone, we may ask you to do so.

· We ask you to understand that for security reasons, you will not be assigned on emergency exist row seats.

· Please download and print required forms yourself to fill in and submit to our Spring Japan Call Center by 5 business days prior to your boarding.

Passengers with leg disability

■ When you book a flight■

＜Anybody accompanying you?＞
※If yes, he/she must be
・ 18 years or older, 
・ Not travelling with children under 12 years, 
・ Must be able to assist you in case of emergency evacuation
＜ Please identify your walking capability＞
a． Unable to walk yourself
b． Able to walk but unable to step up or down stairs.
c． Able to come up or down the stairs but unable to walk long.
＜Do you have your own wheelchair？＞
a． Is that wheelchair manual or battery driven？ 
b． If battery operated, please write the size, weight and battery type.
※Oversized or overweighed wheelchairs are not accepted. Please check our rule until 5 business days before boarding by contacting Spring Japan’s Call Center and ensure conditions are met. 【Click here to download “Wheelchair Confirmation Form”】。

■ WHEN BOARDING ■

・ Wheelchairs are accepted as checked in baggage at the check-in counters. After check-in, our wheelchairs for airport use are available.
・ Please complete check-in and boarding by the stipulated time.

Passengers with eye or hearing disability

■ WHEN MAKING A RESERVATION ■

・ Do you need a writing board for communication? (If you have a difficulty of hearing.)
・ If your assistance dog (seeing eye dog, hearing aid dog, helper dog) is accompanying you in cabin, please notify us when you make a reservation.
・ Quarantine is usually required. Please get and prepare all necessary entry document ready yourself. If necessary, please contact consulate or Japanese quarantine office in advance.

■ WHEN BOARDING ■

・ Please bring and show us a certificate issued by the Ministry of Welfare and Labor.
・ Please attach a mask and a lead to your dog.
・ Please complete check-in and boarding by the stipulated time.
・ Feeding food or drinks to your assistance dogs are prohibited.

Customers who are sick or injured

We are preparing to travel with peace of mind, but the in-flight environment may affect our customers' physical condition, and even if you come to the airport, depending on your medical condition, etc.

There are times when you can not board.

We recommend that you consult your doctor in advance.

In some cases, you may be asked to submit a medical certificate or written consent or accompany a helper.

In addition, I will refuse boarding when it corresponds to the following. Please note.

・When there is a possibility that physical condition may change
・If you have severe illness
・If you have had surgery recently
・In the case of an infectious disease that may be transmitted to other customers

Download the certificate here , download the consent form here.

Customers using an Oxygen Cylinders

When using an Oxygen Cylinders in-flight, we can not store space under the seat.
There is need to purchase a seat for Oxygen Cylinders fixation separately.
In addition, it is necessary to submit a medical certificate, an Oxygen Cylinders use confirmation form, and a written consent form.
Download of each form is at the bottom of the item.

■ Please inform us at the time of booking ■

・Please let us know the manufacturer name, product name, size, etc.
・Please download and print out our proprietary format and fill it out.
＊Please contact me soon, and a fax was sent to the Spring Japan Call Center 5 business days before the scheduled departure date.

＊When using Oxygen Cylinders in the flight, the person is familiar with the operation or the attached person is familiar required with the operation . (Because the operation of the Oxygen Cylinder is a medical procedure, cabin attendant can not operate.)

＊The necessary items of the medical certificate are as follows.

　 If you do not have a medical certificate or do not meet the required items, you can not board.

    a. There is a statement that it is possible to travel by air by medical doctor's diagnosis

    b. Medical certificate issued within 3 days including boarding date

Click here to download our designated " medical certificate form"
Download the "Oxygen bottles usage confirmation form"
Download the "Consent Form"

■ On the day ■

Please get in time to the airport.

Pregnant Passenger

■ Pregnancy less than 32 weeks ■

・ Accepted and can travel as a normal passenger

■ Pregnancy after 32 weeks but less than 35 weeks■

・ Please prepare agreement with medical certificate and submit to us stating
a．weeks of pregnancy（Expected date of giving birth）, 
b．eligibility of flying with date, segment certified by a medical doctor.
c．The certificate must be issued within and including 3 days before flying date,
d. Special remarks during flight if any,
e. Signature by a medical doctor
・ Pregnant passengers of after 32 but less than 35 weeks may accompany children over 2 years old. Infants aged between 0 to 1 year are unable to be accompanied.
(Adult passenger aged 18 years or over may accompany an infant.）
Click here to download medical certificate form、indemnity agreement form here.

■ Pregnancy over 35 weeks ■

・ For safety reasons, Spring Japan cannot accept on our flight if pregnancy period becomes more than 35 weeks.
※For round trip travel, the certificates must be issued within 3 days before each booked flight segment.
※Boarding may be refused if agreement form and medical certificates are not presented or required information is missing in the form.
※Unused tickets cannot be refunded in case of denied boarding on return flight due to 35th week of pregnancy elapsed or insufficient document reasons.

Customers using medical self-injectors (needles)

Self-injectors (needles), such as insulin injections and epipens, prescribed by a doctor can be used on board.

Cabin attendants are not permitted to perform medical procedures by injection and medication,

Please have yourself or the attached person go.

We recommend in order to pass the security inspection site smoothly, it is possible to carry something that can clearly indicate the contents.

In addition, we do not dispose of used syringes and injection needles on board the aircraft or in the airport, and you hold them yourself.

Please come back and destroy it in a prescribed way.